Access Software Downloads; Telephone Technical Support And Repair - 3Com 3CRWX120695A Reference Manual

562 A E: O
PPENDIX BTAINING
Access Software
Downloads
Telephone Technical
Support and Repair
S P
UPPORT FOR YOUR RODUCT
3Com Knowledgebase helps you troubleshoot 3Com products. This
query-based interactive tool is located at
http://knowledgebase.3com.com
solutions written by 3Com support engineers.
Software Updates are the bug fix / maintenance releases for the version
of software initially purchased with the product. In order to access these
Software Updates you must first register your product on the 3Com web
site at
http://eSupport.3com.com/
First time users will need to apply for a user name and password. A link to
software downloads can be found at
under the Product Support heading at
Software Upgrades are the software releases that follow the software
version included with your original product. In order to access upgrades
and related documentation you must first purchase a service contract
from 3Com or your reseller.
To enable telephone support and other service benefits, you must first
register your product at
Warranty and other service benefits start from the date of purchase, so it
is important to register your product quickly to ensure you get full use of
the warranty and other service benefits available to you.
When you contact 3Com for assistance, please have the following
information ready:
Product model name, part number, and serial number
Proof of purchase, if you have not pre-registered your product
A list of system hardware and software, including revision level
Diagnostic error messages
Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a
return authorization number (RMA). Products sent to 3Com, without
authorization numbers clearly marked on the outside of the package, will
be returned to the sender unopened, at the sender's expense. If your
and contains thousands of technical
http://eSupport.3com.com/
http://www.3com.com/
http://eSupport.3com.com/
, or