Technical Support Information - Nortel SONET AccessNode 800A Series Manual

Technical support information

This section lists the technical support available for AccessNode.
24 hour emergency technical assistance
This section explains how to contact 24 hour emergency technical assistance.
Non-emergency support and software upgrade support
This section explains how to contact non-emergency support and software
upgrade support.
If you are here...
United States
Normal business hours
8:00 am - 5:00 pm local time
Monday to Friday
All other times (for urgent software
upgrade support only)
Canada
Normal business hours
8:00 am - 4:00 pm local time
Monday to Friday
All other times (for urgent software
upgrade support only)
AccessNode Series 800A Outside Plant Cabinet Installation 323-3001-210 Issue 1.0
Note: AccessNode Express products are serviced by the AccessNode
support team detailed in this section.
If you are here...
United States
Canada
Then call this number...
(800) ASK-ETAS
(800) 275-3827
(613) 226-5456
Then call this number...
(800) ASK-TRAN
(800) 275-8726
(800) ASK-ETAS
(800) 275-3827
Call your regional field service engineering
group.
(800) ASK-ETAS
(800) 275-3827
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