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Technical support information
This section lists the technical support available for AccessNode.
24-hour emergency technical assistance
This section explains how to contact 24 hour emergency technical assistance.
If you are here...
United States
Canada
Non-emergency support and software upgrade support
This section explains how to contact non-emergency support and software
upgrade support.
If you are here...
United States
Normal business hours
8:00 am–5:00 pm local time
Monday through Friday
All other times (for urgent software
upgrade support only)
Canada
Normal business hours
8:00 am–4:00 pm local time
Monday through Friday
All other times (for urgent software
upgrade support only)
AccessNode Modular Business Package VTBM Ring User Guide P0904244 Issue 1.0
Note: AccessNode Express products are serviced by the AccessNode
support team detailed in this section.
Then call this number...
(800) ASK-ETAS
(800) 275-3827
(613) 226-5456
Then call this number...
(800) ASK-TRAN
(800) 275-8726
(800) ASK-ETAS
(800) 275-3827
Call your regional field service engineering
support group.
(800) ASK-ETAS
(800) 275-3827
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