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Emergency repair service: USA
This section explains how to contact US emergency repair service.
A replacement circuit pack is shipped from Nortel within 24 hours of receiving
the order.
Call customer service
(800) 251-1758
and request an emergency
replacement.
Emergency repair service: Canada
This section explains how to contact Canadian emergency repair service.
A replacement circuit pack is shipped from Nortel within 24 hours of receiving
the order.
Call customer service
Normal business hours
Monday to Friday
8:00 am - 5:00 pm local time
(800) 668-1717 (English)
(800) 668-1748 (French)
and request an emergency
replacement.
All other times:
(800) 361-2575
and request an emergency
replacement.
AccessNode Series 800A Outside Plant Cabinet Installation 323-3001-210 Issue 1.0
Technical support information 14-3
and...
1) Give the following:
• name
• company name
• telephone number
• exact unit code and name for
emergency replacement
• ship-to address
2) Mark the defective item with
the assigned emergency repair
order number
and...
1) Give the following:
• name
• company name
• telephone number
• exact unit code and name for
emergency replacement
• ship-to address
2) Mark the defective item with
the assigned emergency repair
order number
ship prepaid to...
Nortel Networks
917 Air Park Center Dr.
Nashville, TN 37217
Attn: Repair and Return
ship prepaid to...
Northern Telecom
Canada Ltd.
Repair Customer
Service Group
9300 Trans Canada
Highway
St. Laurent, Québec
H4S 1K5
CANADA
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