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Nortel NAC User Manual

Network administration center
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Network Administration Center
User Guide Supplement
Publication number:
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Copyright © 1998 Northern Telecom
All rights reserved
Printed in the United States of America
Information is subject to change without notice. Northern Telecom reserves the right to make
changes in design or components as progress in engineering and manufacturing may warrant.
MERIDIAN 1, NETWORK ADMINISTRATION CENTER (NAC), NORTHERN TELECOM,
NORTEL NETWORKS, and NORTEL NETWORKS HOW THE WORLD SHARES IDEAS are
trademarks of Northern Telecom Ltd. MS-DOS, Microsoft Windows, and Windows NT are
trademarks of Microsoft Corporation.
P0886656
2.5
Standard 1.0
November 1998

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Summary of Contents for Nortel NAC

  • Page 1 MERIDIAN 1, NETWORK ADMINISTRATION CENTER (NAC), NORTHERN TELECOM, NORTEL NETWORKS, and NORTEL NETWORKS HOW THE WORLD SHARES IDEAS are trademarks of Northern Telecom Ltd. MS-DOS, Microsoft Windows, and Windows NT are...
  • Page 2 Publication history Standard 1.0 of this guide is released to the public. November 1998 Standard 1.0 Network Administration Center November 1998 User Guide Supplement...
  • Page 3 Publication history Standard 1.0 Network Administration Center November 1998 User Guide Supplement...

  • Page 4: Table Of Contents

    Overview ......... . 2 New features in NAC 2.5 ......3 Additional software codes.
  • Page 5 Section B: Racal VI2422PA modem Overview ......... 36 Network link and Racal VI2422PA modem .
  • Page 6 Configuring the Meridian MAX port ....104 Configuring the NAC port......107 Entering the phone number .
  • Page 7 viii Contents Standard 1.0 Network Administration Center November 1998 User Guide Supplement...

  • Page 8: About This Guide

    Preface About this guide In this preface Overview Inside this guide...
  • Page 9 Meridian MAX. This guide also assumes that the NAC 2.5 is correctly installed and operational. NAC 2.5 is an upissue of NAC 2. You need to use this How to use this guide supplement guide to understand the differences between NAC 2 and NAC 2.5.
  • Page 10 Chapter 1, “What’s new in NAC 2.5,” describes the new features in NAC 2.5. It also provides the modifications to the software installation and upgrade code. Finally, this chapter lists the documentation manuals you should use with NAC 2.5.
  • Page 11 About this guide Inside this guide Chapter 9, “Remote supervisor login,” describes how to remotely log in to a Meridian MAX node from your NAC workstation. Chapter 10, “Handling error messages,” contains a list of the error messages that can be generated in NAC 2.5.
  • Page 12 Chapter 1 What’s new in NAC 2.5 In this preface Overview New features in NAC 2.5 Additional software codes Time and year modifications Changes to link status Restrictions for list names Required documentation...

  • Page 13: Overview

    Overview This chapter describes the new features introduced in NAC 2.5. Introduction It also describes modifications made to the software, such as new installation messages and a new format for entering the year. Standard 1.0 Network Administration Center User Guide Supplement What’s new in NAC 2.5...

  • Page 14: New Features In Nac 2.5

    New features in NAC 2.5 New features in NAC 2.5 This section describes the new features in NAC 2.5. Introduction The following table lists the new features in NAC 2.5 and where List of new features to find more information on these features.
  • Page 15 Year 2000. With this enhancement, NAC 2.5 can operate between the years 1970 and 2037. The screens in NAC 2.5 are modified to allow you to enter a two-digit year or a four-digit year when you create reports. Note: To enter a range of years in a two-digit format, the range must consist of the years only within the 20th century, or the years only within the 21st century.
  • Page 16 What’s new in NAC 2.5 New features in NAC 2.5 Note: If NAC 2.5 is monitoring a Meridian MAX 8 (or lower) node, the network link should configure up to 9600 baud. NAC supervisors can configure a modem or direct network link connection with this new speed on any of the serial ports.

  • Page 17: Additional Software Codes

    The messages indicate the status of the installation or upgrade procedure. Several new lines of installation/upgrade code appear in NAC 2.5 that did not appear in earlier releases of NAC. This section describes those lines of code. During a new software installation, the system configures the...
  • Page 18 What’s new in NAC 2.5 Additional software codes In NAC 2.5, the new software installation code appears as New software installation code follows: ***> Configuring port devices...(TIME) ***> Finished configuring port devices.(TIME) If you are completing reentry point 2, 3, or 4, the following message appears: port_hold started.
  • Page 19 Network Administration Center (NAC) Installation Guide (NTP 553-4011-110), “Software reinstallations and upgrades” chapter, page 8-20. During this configuration process, the earlier versions of NAC displayed the following messages: ***> Configuring port devices...(TIME) ***> Finished configuring port devices.(TIME) The following message appears only if you use reentry point 2, 3, or 4: port_hold started.
  • Page 20 What’s new in NAC 2.5 Additional software codes In NAC 2.5, the new software installation code appears as New software reinstallation or follows: upgrade code ***> Configuring port devices...(TIME) ***> Finished configuring port devices.(TIME) The following message appears only if you use reentry point 2, 3, or 4.

  • Page 21: Time And Year Modifications

    NAC 2.5, you enter the local time instead of the EST. The reference to EST no longer appears on the installation and upgrade screens. Prior to NAC 2.5, you entered the year in “yy” format during an Enter year in “yyyy” format installation or upgrade procedure.

  • Page 22: Changes To Link Status

    Meridian MAX configuration control link or a NAC link were reflected on the screen. This information has been modified in NAC 2.5. To see a Modified information change in the status of a link, you must close the screen and reopen it.

  • Page 23: Restrictions For List Names

    However, you cannot use hyphens or all numbers in a list name. This causes an error message. For more information on the List Management feature, refer to the Network Administration Center (NAC) 2 Supervisor’s User Guide (P0724352), “List Management” chapter. Standard 1.0...

  • Page 24: Required Documentation

    • • Standard 1.0 Network Administration Center (NAC) 2 Supervisor’s User Guide (P0724352) Network Administration Center (NAC) 2 NTPs (A0619661) consisting of – Network Administration Center (NAC) Installation Guide (NTP 553-4011-110) – Network Administration Center (NAC) System Administration and Maintenance Guide (NTP 553-4011-510) –...
  • Page 25 What’s new in NAC 2.5 Required documentation Standard 1.0 Network Administration Center November 1998 User Guide Supplement...

  • Page 26: Preparing The System

    Chapter 2 Preparing the system In this chapter Describing the system requirements Using the MVME332XTS or MVME332XT card...

  • Page 27: Describing The System Requirements

    NAC 2.5. All PCs supported by Reflection are supported by NAC 2.5. • PC running MTE 9 and connected to the NAC 2.5 (either directly or through a LAN connection). For more information on PC requirements, refer to the MTE 9 User Guide (P0881398).
  • Page 28 • HP DeskJet • HP DeskJet 500 • HP DeskJet 560C (with serial-parallel converter) Note: Networks recommends that new NAC 2.5 users print their reports using the MTE Generic printer setting. For more information, refer to MTE User Guide (P0881398). Software •...
  • Page 29 • HP C2809A 9- to 25-pin converter Supplies • minimum of three blank 600 Mbyte cassette tapes Documentation • Refer to “Required documentation” on page 13. NAC 2.5 supports the SNN hardware configuration. The NAC 2.5 hardware configuration following table shows the configuration. System...
  • Page 30 System capacity limits by NAC 2.5. Maximum number of NAC systems per customer network Meridian MAX systems connected to a NAC Note: links is defaulted to 10. This value increases if you enable the 10+ MAX nodes feature. Network ACD-DN/CDN queues...
  • Page 31 Maximum number of remote Meridian MAX supervisor logins through NAC Note: supervisor login connections defaults to 10. This value increases if the 10+ MAX nodes feature is enabled. Standard 1.0 The maximum number of remote Network Administration Center User Guide Supplement...

  • Page 32: Using The Mvme332Xts Or Mvme332Xt Card

    This section describes how to use the MVME332XTS or the Introduction MVME332XT eight-channel asynchronous board to connect the NAC 2.5 module with all external devices. The MVME332XTS card is a new feature in NAC 2.5. The MVME332XTS uses the same configuration as the...
  • Page 33 The following diagram shows the LED locations for the Diagram of the MVME332XTS and MVME332XTS and MVME332XT cards. MVME332XT cards Once you obtain your NAC 2.5 system, you must install the NAC 2.5 application application module into your Application Equipment Module module (AEM).

  • Page 34: Configuring The Modems

    Chapter 3 Configuring the modems In this chapter Overview Section A: US Robotics modems Section B: Racal VI2422PA modem...

  • Page 35: Overview

    Overview NAC 2.5 supports the same modems used by NAC 2. The only Introduction additional modems, which NAC 2.5 also supports, are the US Robotics Sportster 28.8 Data/Fax and the US Robotics Sportster 33.6 Data/Fax. This chapter describes the configuration you need to operate the US Robotics Sportster modems with NAC 2.5.
  • Page 36 Ven-Tel 9600 Plus US Robotics Sportster 28.8 or 33.6 Data/Fax You can connect modems to the NAC 2.5 with two modem Cable connections cables: the NT7D99AA null modem cable and the NT7D61 cable. For more information on the cabling arrangement, refer to the Network Administration Center (NAC) Installation Guide (NTP 553-4011-110), “Peripheral devices”...
  • Page 37 Configuring the modems Overview Standard 1.0 Network Administration Center November 1998 User Guide Supplement...
  • Page 38 Configuring the modems Section A: Standard 1.0 US Robotics modems In this section Overview Remote diagnostics Remote supervisor login Network link Network Administration Center User Guide Supplement November 1998...

  • Page 39: Overview

    Overview Along with the other modems supported by NAC 2, the Introduction NAC 2.5 also supports the US Robotics Sportster 28.8 or 33.6 Data/Fax modem. These modems provide functions such as remote diagnostics, dial-up supervisor, remote supervisor login, and a network link.

  • Page 40: Remote Diagnostics

    Remote diagnostics Remote diagnostics Through your US Robotics Sportster 28.8 or 33.6 modems, Introduction Nortel performs remote diagnostics on your system. To obtain remote diagnostics support, you must connect a Cable connections modem to the remote diagnostic link. For more information on the cabling arrangement, refer to the Network Administration Center (NAC) Installation Guide (NTP 553-4011-110), “Peripheral devices”...
  • Page 41 2 3 4 5 6 7 8 If you are configuring the remote end and wish to dial the telephone number of the NAC 2.5 modem, use the Hayes AT command “atdt####” for touch-tone dialing, or “atdp####” for pulse dialing.

  • Page 42: Remote Supervisor Login

    Introduction dial-up modems to permit remote supervisor logins. For more information on how to configure the dial-up modem, refer to the Network Administration Center (NAC) Installation Guide (NTP 553-4011-110), “Peripheral devices” chapter, “Dial-up supervisor modems” section. To set up the US Robotics Sportster 28.8 or 33.6 modems for...

  • Page 43: Network Link

    Network link This section describes how to configure the US Robotics Introduction Sportster 28.8 or 33.6 modems for a network link. To configure the US Robotics Sportster 28.8 or 33.6 modems Configuring for a network link for a network link, follow these steps. Step Action Standard 1.0 Open the modem and ensure that the switch settings match the...
  • Page 44 Configuring the modems Network link Step Action Standard 1.0 Type AT&Z1=####### followed by Enter. Result: The system responds with OK. Note: The “#######” represents the telephone number for the Meridian MAX node. Type ATE0 followed by Enter. Result: The system responds with OK. Type AT&W1&Y1 followed by Enter.
  • Page 45 Standard 1.0 Ensure that the modem at the Meridian MAX site is connected and powered up. Result: The NAC 2.5 initiates the signal that connects the modem. The NAC 2.5 modem dials the Meridian MAX telephone number as recorded in Step 8.
  • Page 46 Configuring the modems Section B: Standard 1.0 Racal VI2422PA modem Overview Network link and Racal VI2422PA modem Network Administration Center User Guide Supplement November 1998...

  • Page 47: Overview

    Introduction configure the Racal VI2422PA modem for use as a network link. For more information on this modem, refer to the Network Administration Center (NAC) Installation Guide (NTP 553-4011-110), “Peripheral devices” chapter. Standard 1.0 Network Administration Center User Guide Supplement...

  • Page 48: Network Link And Racal Vi2422Pa Modem

    Introduction modem for a network link. You only need to configure the modem on the Meridian MAX side. NAC 2.5 automatically configures the modem on its side. To configure the Racal VI2422PA modem for a network link, Configuring for a network link follow these steps.
  • Page 49 Result: The system does not show a response. Power down the modem and workstation. Disconnect the workstation from the modem. Connect the modem directly to the NAC 2.5 using an NT7D99AA modem cable. Verify that the modem is connected to the telephone system with an RJ-11 cable/connector.

  • Page 50: Using The Meridian Terminal Emulator

    Chapter 4 Using the Meridian Terminal Emulator In this chapter Overview Connecting through a serial port or modem Connecting through a LAN connection Configuring MTE...

  • Page 51: Overview

    NAC 2.5 works only with MTE 9. This chapter provides information on how to connect MTE 9 to In this chapter NAC 2.5. For any other information on MTE 9, refer to the MTE User Guide (P0881398). MTE 9 provides numerous features, such as MTE 9 features •...
  • Page 52 Using the Meridian Terminal Emulator Overview You can use MTE 9 to connect your PC to NAC 2.5 in a variety Connecting MTE 9 to NAC 2.5 of ways, such as a direct connection, a modem, or through a LAN.

  • Page 53: Connecting Through A Serial Port Or Modem

    This section describes how to configure NAC 2.5 to work with Introduction MTE 9 through a serial port or modem. To prepare the NAC 2.5 to run with MTE 9, you must set the Setting the terminal type terminal type to “MTE 9 or above.”...
  • Page 54 Using the Meridian Terminal Emulator Connecting through a serial port or modem Step Action Standard 1.0 Select Configure NAC System. Result: The Configure NAC System screen appears. Network Administration Center User Guide Supplement November 1998...
  • Page 55 Step Action Standard 1.0 Using the Meridian Terminal Emulator Connecting through a serial port or modem Select Port Assignment. Result: The NAC Communication Port Assignment screen appears. Network Administration Center 2.5 User Guide Supplement November 1998...
  • Page 56 Using the Meridian Terminal Emulator Connecting through a serial port or modem Step Action Standard 1.0 Move the cursor to the next available entry in the Device field. Press PF2 to view a pop-up menu that lists the available devices. Network Administration Center User Guide Supplement November 1998...
  • Page 57 Step Action Standard 1.0 Using the Meridian Terminal Emulator Connecting through a serial port or modem From the pop-up menu, select MTE 9 or above. Result: The entry appears in the Device field. In the Connect field, press PF2 and select Direct or Modem. Note: If you select Modem, you must also enter a value in the Baud field.
  • Page 58 Refer to “Configuring MTE” on page 51 for instructions on how to configure the MTE 9 to work with NAC 2.5. Note: The changes take effect when you restart the NAC 2.5 system. For instructions on how to restart the system, refer to the Network Administration Center System Administration and Maintenance Guide (NTP 553-4011-510), “Maintenance and...

  • Page 59: Connecting Through A Lan Connection

    Connecting through a LAN connection This section describes how to configure NAC 2.5 to work with Introduction MTE 9 through a LAN connection. NAC 2.5 provides Ethernet LAN connectivity for supervisor NAC 2.5 and LAN connectivity workstations through the industry standard TCP/IP protocol.
  • Page 60 Step Action Standard 1.0 In the NAC Hostname field, enter the host name for this node. The host name can be up to eight characters. It must start with a letter and contain only letters, numbers, an underscore, or a dash.
  • Page 61 Select “Save changes and exit.” The changes take effect after you restart NAC 2.5. Refer to “Configuring MTE” on page 51 for instructions on how to configure the MTE 9 to work with NAC 2.5. Network Administration Center 2.5 User Guide Supplement...

  • Page 62: Configuring Mte

    Starting Point: NAC 2.5 maintenance console Step Action Standard 1.0 Configure a serial, direct, or LAN connection in NAC 2.5. For information on how to configure a direct or modem connection, refer to “Connecting through a serial port or modem” on page 42.
  • Page 63 Using the Meridian Terminal Emulator Configuring MTE Standard 1.0 Network Administration Center 2.5 November 1998 User Guide Supplement...

  • Page 64: Saving To A File

    Chapter 5 Saving to a file In this chapter Overview Assigning a port Printing to a file Formatting headings in a data stream report Downloading the report...

  • Page 65: Overview

    MTE workstation. For more information, refer to the MTE User Guide (P0881398), “Printing a report” chapter, “To print reports with Meridian MAX 8.6x (or higher) or NAC 2.5” section. Standard 1.0 assign a port...

  • Page 66: Assigning A Port

    Starting Point: NAC 2.5 maintenance console Step Action Standard 1.0 Verify that the NAC 2.5 system is shut down. Note: For instructions on how to shut down the system, refer to the Network Administration Center System Administration and Maintenance Guide (NTP 553-4011-510), “Maintenance and administration programs: system running”...
  • Page 67 Step Action Standard 1.0 Restart the NAC 2.5 system. Note: For instructions on how to start the system, refer to the Network Administration Center System Administration and Maintenance Guide (NTP 553-4011-510), “Maintenance and administration programs: system shutdown” chapter. Network Administration Center...

  • Page 68: Printing To A File

    Result: The Report Parameter Definition screen appears. Complete the Report Parameter Definition screen. Note: For more information, refer to the Network Administration Center (NAC) 2 Supervisor’s User Guide (P0724352), “Network Report Definition” chapter, “Report Parameter Definition” section. In the Output Device field, press Options.
  • Page 69 Step Action Standard 1.0 Press PF1 to display the Commands menu. Select “Save changes and exit.” Network Administration Center User Guide Supplement Saving to a file Printing to a file November 1998...

  • Page 70: Formatting Headings In A Data Stream Report

    Saving to a file Formatting headings in a data stream report Formatting headings in a data stream report In NAC 2.5, a new field has been added to the Miscellaneous Introduction Options screen to allow you to format the headings in a data stream report.
  • Page 71 Step Action Standard 1.0 Formatting headings in a data stream report Select Miscellaneous Options. Result: The Miscellaneous Options screen appears. Set the Datastream Headings Format field to Enable. Press PF1 to display the Commands menu. Select “Save changes and exit.” Network Administration Center User Guide Supplement Saving to a file...

  • Page 72: Downloading The Report

    You must have a terminal emulation package, such as MTE 9, Introduction or a capturing software program on your workstation to download the data stream report from the NAC 2.5 into your third-party software application. Note: For more information on how to use MTE 9 to save a report, refer to the MTE User Guide (P0881398), “Saving to a...
  • Page 73 When you open the report in your third-party application, you Report codes will find that special codes are also included, as shown in this sample. "[Meridian NAC BEGIN]" 56881, 1084 "Summarized ACD-DN Performance Report" "Interval Report" "" "",,,"Date: 11/06/98",,"Time: 13:49:42"...
  • Page 74 The CRC and character count do not include the characters in the start file or end file marker lines. NAC must use an industry-standard CRC algorithm that is portable across different computing platforms. This algorithm simplifies the job of the third-party application provider who uses this information.
  • Page 75 The data portion of a data stream report is similar to the output Deciphering the report data of a tabular report. One difference is that the column headings correspond to the formula’s column label, not the tabular format’s custom heading. Standard 1.0 Network Administration Center User Guide Supplement...

  • Page 76: Handling Local Printing

    Chapter 6 Handling local printing In this chapter Overview Restrictions for using local printing Printing to a LAN printer Before you configure a local printer Directing reports to a local printer Overriding the system printer Adding a local printer Changing a local printer type Changing a local printer name Deleting a local printer...

  • Page 77: Overview

    Introduction attached to a personal computer (PC) to receive reports and other data from the NAC 2.5. The PC must be running MTE. These printers are called local printers. They can be attached directly to any PC that runs NAC 2.5 and MTE. These printers can also be connected through a LAN and used by all the supervisors.

  • Page 78: Restrictions For Using Local Printing

    If you exit from MTE, the printing stops. This causes print jobs to queue on the printer until you restart MTE. However, you do not have to be logged in to the NAC 2.5 to send reports to the local printer.

  • Page 79: Printing To A Lan Printer

    MS-DOS user’s guide. It is the LAN administrator’s responsibility to install, configure, and maintain this feature. Standard 1.0 the LAN printer is a NAC-supported printer the PC responsible for redirecting the output is running Network Administration Center User Guide Supplement...

  • Page 80: Before You Configure A Local Printer

    LPT3), or through a serial port (COM1 or COM2). The type of connection depends on the printer interface. Ensure that the printer is configured as a NAC 2.5 printer. For more information, refer to the Network Administration Center (NAC) Installation Guide (NTP 553-4011-110), “Peripheral devices”...

  • Page 81: Directing Reports To A Local Printer

    Directing reports to a local printer After you configure a local printer in NAC 2.5, it can be Selecting a local printer accessed through the pop-up window in the printer-related fields. For example, you can select the local printer in the Output Device field in the Report Parameter Definition feature to print a report.

  • Page 82: Overriding The System Printer

    Maintenance and Supervisor Definition screens. To override the system printer, follow these steps. Overriding the system printer Starting Point: NAC 2.5 Profile Maintenance screen or Supervisor Step Action Standard 1.0 Definition screen Display the Profile Maintenance screen or the Supervisor Definition screen.
  • Page 83 Configure the MTE for local printing. To do this, follow the procedure described in the Guide (P0881398), “Printing a report” chapter, “To print reports with Meridian MAX 8.6x (or higher) or NAC 2.5” section. Save the changes made to the screen. Network Administration Center...

  • Page 84: Adding A Local Printer

    Adding a local printer Adding a local printer To add a local printer, follow these steps. Adding a local printer Starting Point: NAC 2.5 supervisor workstation Step Action Standard 1.0 Display any NAC 2.5 screen. Press Control P. Result: The Local Printer Control Window appears. If the window is blank, no local printer has been configured.
  • Page 85 Standard 1.0 In the Printer Name field, enter a name for the printer. Note: This name appears in the pop-up window in the NAC 2.5 field used to select a printer. For example, the name appears in the Output Device field in the Report Parameter Definition screen.

  • Page 86: Changing A Local Printer Type

    Press Commands and select “Save changes and exit.” Result: A pop-up window appears to confirm that the printer is being changed. This message warns that print jobs on all printers being used by NAC are stopped until the local printer is changed. Type y to continue.

  • Page 87: Changing A Local Printer Name

    Changing a local printer name To change the name of the local printer, follow these steps. Changing the name of the local printer Starting Point: NAC 2.5 supervisor workstation Step Action Standard 1.0 Display any NAC 2.5 screen. Press Control P.

  • Page 88: Deleting A Local Printer

    Press Commands and select “Save changes and exit.” Result: A pop-up window appears to confirm that the printer is being deleted. This message warns that print jobs on all printers being used by NAC are stopped until the local printer is deleted. Type y to continue.

  • Page 89: Standard 1.0 Network Administration Center November

    Handling local printing Deleting a local printer Standard 1.0 Network Administration Center November 1998 User Guide Supplement...

  • Page 90: Using Multiple Queue Assignment

    Chapter 7 Using Multiple Queue Assignment In this chapter Overview Interpreting the Network Position Status Counts Display 81...

  • Page 91: Overview

    The Network Position Status Counts Display is the only screen MQA and NAC 2.5 in NAC 2.5 that is directly impacted by MQA. You must interpret the data differently on this screen if any of your Meridian MAX applications contain MQA.

  • Page 92: Interpreting The Network Position Status Counts Display

    Status Counts Display screen if one of your Meridian MAX applications is running MQA. For detailed information on this screen, refer to the Network Administration Center (NAC) 2 Supervisor’s User Guide (P0724352), “Position Status Display” chapter. With MQA, you need to know the following terms: Terminology •...
  • Page 93 Standard 1.0 Using Multiple Queue Assignment Interpreting the Network Position Status Counts Display Display the NAC 2.5 main menu. Display the NAC Maintenance and Administration menu. Select Position Status Display. Result: The Network Position Status Counts Display screen appears. Study the following fields: Node-ACDDN...
  • Page 94 Using Multiple Queue Assignment Interpreting the Network Position Status Counts Display Step Action Standard 1.0 Spare... Shows the number of positions that were not manned the last time the display was updated. If MQA is enabled, this field is pegged only against the agent’s primary queue. For example, the agent could monitor the BL-4000, BL-5000, and BL-6000 queues.
  • Page 95 Using Multiple Queue Assignment Interpreting the Network Position Status Counts Display Standard 1.0 Network Administration Center November 1998 User Guide Supplement...

  • Page 96: Configuring 10+ Nodes

    Chapter 8 Configuring 10+ nodes In this chapter Overview Configuring the nodes...

  • Page 97: Overview

    NAC, you could monitor only 10 Meridian MAX nodes at the same time. Note: Although NAC 2.5 is designed to monitor up to 20 nodes, this number may vary depending on the number of ACD-DNs equipped within the network. Other network factors may also influence this number.

  • Page 98: Configuring The Nodes

    Introduction NAC 2.5 to monitor nodes that contain Meridian MAX 8 (or lower) applications. If you follow these steps, your NAC 2.5 can monitor up to 20 nodes. Some of these nodes can contain Meridian MAX 8 (or lower) applications.
  • Page 99 Take note of the node addresses that are assigned to Meridian MAX 9 (or higher) applications. Note: In the sample screen, Node 500 and Node 666 contain Meridian MAX 9 (or higher) applications. Log out of the NAC 2.5 supervisor session. Network Administration Center User Guide Supplement Configuring 10+ nodes...
  • Page 100 Starting Point: NAC 2.5 maintenance console Step Action Standard 1.0 From the NAC 2.5 maintenance console, bring the system down and restart it. Note: For more information on how to shut down the system, refer to the Network Administration Guide (NAC) System Administration and Maintenance Guide (NTP 553-4011-510), “Maintenance and administration programs: system running”...
  • Page 101 PROGRAM: Standard 1.0 Select View NAC Error Log. Result: The NAC error log messages appear. Note: For more information on how to view the error log, refer to the Network Administration Guide (NAC) System Administration and Maintenance Guide (NTP 553-4011-510), “Maintenance and administration programs: system running”...
  • Page 102 Starting Point: NAC 2.5 maintenance console Step Action Standard 1.0 Verify that the NAC 2.5 system is shut down. Note: For instructions on how to shut down the system, refer to the Network Administration Center System Administration and Maintenance Guide (NTP 553-4011-510), “Maintenance and administration programs: system running”...
  • Page 103 Step Action Standard 1.0 Move the cursor to the next available entry in the Device field. Press PF2 to view a pop-up menu that lists the available devices. Network Administration Center User Guide Supplement Configuring 10+ nodes Configuring the nodes November 1998...
  • Page 104 Configuring 10+ nodes Configuring the nodes Step Action Standard 1.0 From the pop-up menu, select Network Link. Result: The entry appears in the Device field. In the Connect field, press PF2 and select Direct or Modem. Note: If you select Modem, you must also enter a value in the Baud field.
  • Page 105 Step Action Standard 1.0 Complete the steps described in the previous procedure (“Assigning the ports” on page 91). Display the NAC Maintenance and Administration menu. Select Configure NAC System. Result: The Configure NAC System menu appears. Select Network Definition. Result: The NAC Network Definition/Installation screen appears.
  • Page 106 Configuring 10+ nodes Configuring the nodes Step Action Standard 1.0 Find the node that you want to delete. Note: This is the node you identified in “Identifying nodes to be reassigned” on page 87 and “Identifying node numbers” on page 89. On a piece of paper, copy the information that corresponds to the node to be deleted.
  • Page 107 Starting Point: Parameter Administration submenu in NAC 2.5 Step Action Standard 1.0 Select “Save changes and exit.” Note: The changes take effect after you restart the NAC 2.5 system. Select Network Definition from the Configure NAC System menu. Result: The NAC Network Definition/Installation screen appears.
  • Page 108 Note: You must change any numbers that do not match on the Display CDN Selection screen. From the NAC main menu, select List Management. Result: The List Management screen appears. Note: For more information on this screen, refer to the Network Administration Guide Supervisor’s User Guide (P0724352),...
  • Page 109 Step Action Standard 1.0 Print any NAC 2.5 reports after the node information has been verified. Network Administration Center User Guide Supplement Configuring 10+ nodes Configuring the nodes November 1998...

  • Page 110: Remote Supervisor Login

    Chapter 9 Remote supervisor login In this chapter Overview Configuring the hardware Configuring the Meridian MAX port Configuring the NAC port Entering the phone number Accessing the remote site...

  • Page 111: Overview

    Overview The Remote Supervisor Login feature allows you to remotely Introduction log in to a Meridian MAX node from your NAC workstation. You can only access Meridian MAX nodes that are connected to the network. All of the Meridian MAX supervisor capabilities are available to you once you have remote access.

  • Page 112: Configuring The Hardware

    Meridian MAX nodes. You need two NT7D99AA modem cables and two dial-up Required cables and modems modems to create a remote connection between the NAC and the Meridian MAX node. To configure the NAC and Meridian MAX hardware, follow Preparing the hardware these steps.
  • Page 113 Standard 1.0 Cable NT7D99AA Modem Over 5 miles Telephone network Modem Cable NT7D99AA Network Administration Center User Guide Supplement Remote supervisor login Configuring the hardware Meridian 1 connected to Meridian MAX Octopus cable November 1998 G101132...
  • Page 114 Remote supervisor login Configuring the hardware This diagram illustrates the cabling arrangement for the NT7D99AA cable (NT7D99AA A0390645 2.2 m (7 feet)) DB-25 SHIELD 1 male Standard 1.0 DB-25 cable 1 SHIELD 3 RD 2 TD 5 CTS 4 RTS 20 DTR 7 GND 8 CD...

  • Page 115: Configuring The Meridian Max Port

    Configuring the Meridian MAX port This section describes how to configure a port in Meridian Introduction MAX to permit remote access from a NAC workstation. To configure the Meridian MAX port, follow these steps. Configuring the Meridian MAX port Starting Point: Meridian MAX maintenance console Step Action Standard 1.0...
  • Page 116 Remote supervisor login Configuring the Meridian MAX port Step Action Standard 1.0 Select Configure Meridian MAX System. Result: The Meridian MAX System Configuration menu appears. Select MAX Hardware Configuration. Result: The Meridian MAX Hardware and System Parameters menu appears. Select Port Assignment. Result: The Meridian MAX Communication Port Assignment screen appears.
  • Page 117 Meridian MAX. Press PF1 to display the Commands menu. Select “Save changes and exit.” Follow the steps described in the next procedure (“Configuring the NAC port” on page 107) to continue the configuration process. Network Administration Center User Guide Supplement...

  • Page 118: Configuring The Nac Port

    Remote supervisor login Configuring the NAC port Configuring the NAC port This section describes how to prepare a NAC port to remotely Introduction access a Meridian MAX. To configure the port, follow these steps. Configuring the port Starting Point: NAC maintenance console Step Action Standard 1.0...
  • Page 119 Press PF1 to display the Commands menu and select “Save changes and exit.” Follow the steps described in the next procedure (“Entering the phone number” on page 109) to continue the process. Network Administration Center User Guide Supplement Remote supervisor login Configuring the NAC port November 1998...

  • Page 120: Entering The Phone Number

    Entering the phone number Entering the phone number This section describes how to enter the phone number of the Introduction modem that NAC uses to remotely access the Meridian MAX. To enter the remote access number, follow these steps. Entering the remote access...
  • Page 121 Step Action Standard 1.0 Find the network link used to connect to the Meridian MAX system. Note: The node name should help you determine the network link that you can use to connect to the Meridian MAX. In the Remote Login Directory Number .field of this network link, enter the modem phone number that you want to use to connect to the remote end on the Meridian MAX.

  • Page 122: Accessing The Remote Site

    Remote supervisor login Accessing the remote site Accessing the remote site This section describes how to use NAC to remotely log in to and Introduction out of the Meridian MAX. To log in to Meridian MAX, you need a Meridian MAX Before you begin supervisor ID (and possibly a password).
  • Page 123 Result: A pop-up window appears with a list of each accessible site configured in the network. Note: For more information, refer to the Network Administration Center (NAC) 2 Supervisor’s User Guide (P0724352), “Remote Supervisor Login” chapter. Network Administration Center User Guide Supplement...
  • Page 124 Use the arrow keys to move the cursor to the Meridian MAX site that you want to access. Press Enter. Result: A message appears to indicate that NAC is connecting to the Meridian MAX site. Type Y when the following message appears: “Connection completed, continue (y or n)?”...
  • Page 125 NAC main menu. If you connected by dialing in to the network, select Logout from the Meridian MAX main menu. This terminates the connection and returns you to the NAC main menu. Standard 1.0 Network Administration Center...

  • Page 126: Handling Error Messages

    Chapter 10 Handling error messages In this chapter Overview Error messages...

  • Page 127: Overview

    Introduction NAC 2.5. The error messages associated with NAC 2 can also appear in NAC 2.5. For a list of these error messages, refer to the Network Administration Center System Administration and Maintenance Guide (NTP 553-4011-510), “NAC error messages” chapter.

  • Page 128: Error Messages

    Handling error messages Error messages Error messages Four warning error messages have been added to NAC 2.5. The Introduction following tables describe these messages. These warning error messages are associated with the local Descriptions of error messages printer. Error message...
  • Page 129 Module Explanation Standard 1.0 Unable to create socket for %s service. dsp_mngr make_listen_socket This message indicates a Meridian NAC socket task internal error. If the problem persists, contact your NAC service representative. Accept failed for %s service. dsp_mngr accept_call This message indicates a Meridian NAC socket task internal error.

  • Page 130: Index

    LAN printer, overriding system printer, restrictions, Meridian Terminal Emulator, configuring, LAN connection, modem connection, serial port connection, Modems, cables, Racal VI2422PA modem, network link, supported by NAC 2.5, User Guide Supplement November 1998...
  • Page 131 Reinstallation codes new, previous, Remote supervisor login access remote site, configuring hardware, Meridian MAX port, NAC port, log into site, log out of site, modem phone number, Standard 1.0 Network Administration Center NT7D99AA cabling arrangement, SNN components, Software...
  • Page 132 Northern Telecom reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. MERIDIAN 1, NETWORK ADMINISTRATION CENTER (NAC), NORTHERN TELECOM, NORTEL NETWORKS, and NORTEL NETWORKS HOW THE WORLD SHARES IDEAS are trademarks of Northern Telecom Ltd.

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Nac 2.5.

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