Canon imageRUNNER ADVANCE C5255 Series Service Manual page 759

E Detailed Occurance Items
code code area
E602 4000 00 Title Error in HDD
Description OS was not found.
Remedy 1. Check the cable and the power connector.
2. If the above measures do not solve the problem, start
in Safe Mode to perform overall format using SST or USB
memory and reinstall the system, and then turn OFF and
then ON the Main Power Switch.
3. If there still remains the problem, it can be caused by
failure with the HDD; therefore, replace the HDD and
reinstall the system.
E602 4001 00 Title Error in HDD
Description OS could not be started.
Remedy 1. Check the cable and the power connector.
2. If the above measures do not solve the problem, start
in Safe Mode to perform overall format using SST or USB
memory and reinstall the system, and then turn OFF and
then ON the Main Power Switch.
3. If there still remains the problem, it can be caused by
failure with the HDD; therefore, replace the HDD and
reinstall the system.
E602 5001 00 Title Authentication error between the host machine and the
Encryption Board
Description Mistake in the procedure for installing the HDD Encryption
Board
Remedy 1. Remove the HDD Encryption Board, and start the
machine with only the HDD connected.
2. Execute service mode > COPIER > FUNCTION >
INSTALL > HD-CRYP.
3. Install the HDD Encryption Board again.
E602 5002 00 Title HDD error
Description A non-genuine HDD has been detected.
Remedy Install a genuine HDD.
E602 FF01 00 Title Error in HDD
Description HDD error (unidentified) (at startup)
Remedy 1. Turn OFF and then ON the power.
2. Disconnect and then connect the HDD connector.
3. Format the HDD using SST or USB, and download the
firmware.
4. Replace the HDD.
E602 FF11 00 Title Error in HDD
Description HDD error (unidentified) (after startup)
Remedy 1. Turn OFF and then ON the power.
2. Disconnect and then connect the HDD connector.
3. Format the HDD using SST or USB, and download the
firmware.
4. Replace the HDD.
7
Error•Jam•Alarm > Error Code > Error Code Details
Description
7 Error•Jam•Alarm > Error Code > Error Code Details
E Detailed Occurance Items
code code area
E604 0512 00 Title Memory error
Description Memory of Main Controler PCB 1 is faulty
Remedy Replace Main Controller PCB 1.
E604 1024 00 Title Memory error
Description Memory of Main Controler PCB 1 is faulty
Remedy Replace Main Controller PCB 1.
E604 1536 00 Title Memory error
Description Memory of Main Controler PCB 1 is faulty
Remedy Replace Main Controller PCB 1.
E610 0001 00 Title The Encryption Board does not exist.
Description No Encryption Board was detected.
Remedy 1. Check that the Encryption Board is installed properly.
(Perform the installation procedure)
2. Replace the Encryption Board.
E610 0002 00 Title Error in hardware configuration for encryption operation
Description Memory configuration does not meet the requirements for
encryption operation.
Remedy 1. Turn OFF and then ON the main power.
2. Check the cable connection and check that there is no
open circuit.
3. Replace the Main Controller PCB 2.
E610 0101 00 Title Failure of the HDD encryption key (initialization error)
Description Initialization of the encryption key storage area ended in
failure.
Remedy 1. Turn OFF and then ON the main power.
2. Check the cable connection and check that there is no
open circuit.
3. Replace the Encryption Board.
E610 0102 00 Title Failure of the HDD encryption key (initialization error)
Description Initialization of the encryption processing part ended in
failure.
Remedy 1. Turn OFF and then ON the main power.
2. Check the cable connection and check that there is no
open circuit.
3. Replace the Encryption Board.
E610 0201 00 Title There was no Encryption Board.
Description Error in the encryption processing part
Remedy 1. Turn OFF and then ON the main power.
2. Check the cable connection and check that there is no
open circuit.
3. Replace the Encryption Board.
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Description
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