Canon imageRUNNER ADVANCE C5255 Series Service Manual page 618

Cause: The network between the updater and the CDS server has stopped.
Remedy: Conduct a communication test and check the state of network.
There are some cases where the network is stopped only at night, during which update is
performed. If the communication test ended in success, check the state of network during the
period when update is scheduled.
No.5
Symptom: The firmware presumed to be downloaded to the device cannot be found.
Cause: Since only 1 firmware can be held on the device, the firmware previously downloaded
was overridden by the newly downloaded one.
Action: Retry the firmware download.
6
Troubleshooting > Version upgrade > Version Upgrade via CDS > Information required for Reports
6 Troubleshooting > Version upgrade > Version Upgrade via CDS > Information required for Reports
■ Information required for Reports
● Information required for Service Technicians to Obtain on Site
• Update Logs
• System Logs (Log Level: 4)
● Information to Report
• Symptom occurred
• Location of the device
• Date and Time that symptom occurred
• Steps taken for reproduction
• Firmware / Application you tried to install
• Occurrence frequency
• Model dependency (if the same symptom occurred in other models)
• Dependency on firmware/MEAP application/system option
• Conditions of symptom occurrence
• Model
• Firmware version installed on the device
• List of MEAP applications installed on the device
• Network setting information of the device
• Service mode setting information
Setting of device service mode COPIER > FUNCTION > INSTALL > CDS-CTL
(Level 1) COPIER > OPTION > FNC-SW > CDS-UGW
COPIER > OPTION > FNC-SW > CDS-FIRM
COPIER > OPTION > FNC-SW > CDS-MEAP
COPIER > OPTION > FNC-SW > LOCLFIRM
COPIER > OPTION > FNC-SW > CDS-LVUP
* As many as the items listed above should be obtained on site. More information provided
will be helpful for investigation.
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