Canon imageRUNNER ADVANCE C5255 Series Service Manual page 625

No. Messages
13 Delivery Error UGW linkage (Update
Error Code: [xxx] Firmware screen)
14 Delivery Error UGW linkage (Update
Delivery Time Firmware screen)
Delivery Firmware Label
Delivery Firmware version
Immediate download
Error Code: [ xxx ]
(Update Firmware screen)
15 Applicable firmware is not registered. On-site (error dialogue)
16 Restart failed. Manual update (error
Turn the main power OFF and ON. dialogue)
Automatic update (error
dialogue)
17 Specify [E-Mail Address] with up to 64 At the time of periodical
characters. update setting
18 The following characters cannot be At the time of periodical
used for the [E-Mail Address]: update setting
, : ; " ( ) [ ] < > \
19 Specify [Comments] with up to 128 At the time of periodical
characters. update setting
20 The [Delivery Server URL] is incorrect. In setting with the deliver
server URL.
6
Troubleshooting > Version upgrade > Version Upgrade via CDS > Error Messages
Timing of display
eRDS sent an order but Updater failed to connect
to the server.
The delivery server stopped.
The scheduled data and time acquired from delivery
server does not exist.
The scheduled date and time acquired from delivery
server was before current time (15 or more min had
passed).
At the time of immediate download, turned OFF and
then ON the power of device main body.
At the user site, no latest firmware exists.
No applicable firmware exists on CDS, so the
service person can't select any applicable firmware.
An error occurred at the time of the device restart. After turning OFF and then ON the main power of the device, re-execute the job.
An error occurred at the time of the device restart. After turning OFF and then ON the main power of the device, re-execute the job.
The specified E-mail address exceeded 64
characters.
The E-mail address was including the characters
which could not be used.
Comments exceeded 128 characters.
The specified deliver server URL is wrong.
6 Troubleshooting > Version upgrade > Version Upgrade via CDS > Error Messages
Cause
Conduct a communication test to analyze the cause of the error. After solving the cause,
resend the order from the eRDS.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Contact the sales company's Support Department. After confirming restoration of the
delivery server, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
This means the current firmware is the latest, so this error has no impact.
But when the latest firmware to be retrieved must exist e.g. released new firmware
information has been notified, contact Field Support Group in the sales company.
Contact the sales company's Support Department.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under "Version
Upgrade"of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the
sales company.
Specify E-mail address within 64 characters.
Do not specify E-mail address with characters which cannot be used.
Specify comments within 128 characters.
Enter the right URL(https://device.c-cdsknn.net/cds_soap/updaterif)
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Remedy
T-6-17
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