Disclaimer Canon Computer Systems, Inc. has reviewed this manual thoroughly in order to make it an easy to use guide for your Canon MultiPASS C5000 system. All statements, technical information, and recommendations in this manual and in any guides or related documents are believed reliable,...
Canon recommends an individual line following industry standards [e.g., the 2500 (touch-tone) or 500 (rotary/pulse dial) telephones]. A dedicated extension off a PBX unit without “Call Waiting” can be used with your MultiPASS C5000. Key telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a fax error.
Users should contact Canon Authorized Service Facilities for servicing of equipment. Information regarding Authorized Service Facility locations can be obtained by calling the Canon Computer Systems Customer Care Center. (See page 1-4 for details.) RIGHTS OF THE TELEPHONE COMPANY Should the equipment cause harm to the telephone network, the telephone company may temporarily disconnect service.
2500 (touch-tone) or 500 (rotary/pulse dial) telephones]. A dedicated extension off a PBX unit without “Camp On” signals is also permissible with your MultiPASS C5000. Key telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a fax error.
The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. CANON CANADA INC. 1-800-263-1121 24 HOURS A DAY, SEVEN DAYS A WEEK...
User’s Manual This manual offers detailed information on how to operate your MultiPASS C5000. It includes how to use the MultiPASS C5000 as a monochrome or color printer, stand-alone plain paper fax, PC fax, color scanner, and color copier. It also includes maintenance, troubleshooting, and specifications.
Distinctive typefaces identify the buttons you press, the lights on the operator panel, and any commands you enter at your computer. The buttons you press appear in this typeface: The names of lights you see appear in this typeface: What you see in the LCD display appears in this typeface: REGISTRATION When you type something on your computer, it appears in this typeface: DIR/P.
BJ Cartridges and BJ Tanks... Canon Specialty Papers... Getting Help From Canon ... Servicing the MultiPASS C5000 ... Important Safety Instructions... Main Components of the MultiPASS C5000 ... Front View ... Back View ... Inside the Printer Area ... Using the Operator Panel ...
Using the Fax Log ... 3-21 Displaying the Fax Log ... 3-21 Viewing a Fax Listed in the Fax Log ... 3-22 Printing the Fax Log ... 3-22 Sending Faxes With the MultiPASS C5000 Sending a Document ... Regular Dialing ... Automatic Dialing ...
How DRPD Responds to Calls ... 5-10 Communicating Using the Distinctive Ring Pattern Detection (DRPD) Feature ... 5-10 Scanning and Copying With the MultiPASS C5000 Setting the Document Feed Lever ... Scanning With the MultiPASS C5000 ... Using Pagis to Scan ...
Exporting the Document ... 7-25 Adjusting the Document Viewer Default Options ... 7-26 Setup and Other Utilities in the Desktop Manager Setting Up MultiPASS C5000 Options in the Desktop Manager ... Setting Up Preferences ... Setting Up Send Fax Options ...
Maintaining the MultiPASS C5000 MultiPASS C5000 Guidelines ... Routine Maintenance ... Cleaning Inside the MultiPASS C5000 ... Cleaning the Scanner Components... Printing the Nozzle Check ... Cleaning the BJ Cartridge Print Head ... BJ Cartridge Guidelines ... BJ Cartridge and BJ Tank Maintenance ... 9-10 Using Ink ...
Appendix B Using the MultiPASS C5000 as a Stand-alone Fax LCD Menu System ... B-1 Entering Information in the MultiPASS C5000 ... B-2 Entering Your User Information ... B-2 Glossary ... G-1 Index ... I-1...
Thank you for purchasing the Canon MultiPASS™ C5000—the multi- talented color printer for your home office and the whole family. We are sure that your MultiPASS C5000 will provide all you need in one machine: Color Bubble Jet™ printer, color scanner, color copier, plain paper fax, and PC fax.
Canon has an extensive dealer network equipped to offer you supplies as you need them. To find a dealer near you, call the Canon Referral Service at 1-800-848-4123. If supplies are not available from your local dealer, you can order directly from Canon by calling 1-800-385-2155.
However, Canon cannot guarantee the quality or performance of your MultiPASS C5000 when you are using inks from other suppliers. Canon’s limited warranty does not cover damage caused to Canon’s Bubble Jet products that is attributable to the use of third party parts or supplies, including inks.
You can also purchase the optional Canon BC-22e Photo Kit, which includes everything you need to produce photo-realistic images: BC-22e Photo BJ Cartridge SB-21 Ink Cartridge Storage Box Canon High Resolution Paper HR-101 (60 sheets) Getting Help From Canon Canon Computer Systems, Inc. offers a full range of customer technical...
Follow all warnings and instructions marked on the MultiPASS C5000 and inside the printer cover. Place the MultiPASS C5000 on a sturdy level surface. Do not place it on an unstable cart, stand, or table. If the unit falls, it could be seriously damaged.
This could result in a risk of fire or electric shock. Do not allow small objects (such as pins, paper clips, or staples) to fall into the MultiPASS C5000. If something does fall into it that you cannot remove, unplug the unit immediately and call the Customer Care Center.
Main Components of the MultiPASS C5000 Before using the MultiPASS C5000, it’s a good idea to familiarize yourself with the components and understand their functions. Front View PAPER REST SUPPORTS PAPER STACKED IN THE SHEET FEEDER SHEET FEEDER HOLDS 100 SHEETS...
Back View POWER CORD CONNECTOR MANUAL FEED SLOT Inside the Printer Area Introduction LINE JACK PARALLEL CABLE CONNECTOR PAPER THICKNESS LEVER CARTRIDGE HOLDER TELEPHONE/ ANSWERING MACHINE JACK PRINTER COVER Chapter 1...
Using the Operator Panel This section presents a brief description of the operator panel on the MultiPASS C5000. COLOR COPY DOCUMENT FEED LEVER NUMBER BUTTONS REDIAL/PAUSE CODED DIAL Document feed lever Set this lever to the left ( ) for automatic feed or to the right ( ) for manual document feed.
STOP Press to cancel sending, receiving, or any other operation. light ALARM Flashes when an error occurs, when the MultiPASS C5000 is out of paper or ink, or when received faxes are stored in memory. button START/COPY Press to begin sending, receiving, copying, or other operations, or to select functions when registering information.
Press when you want to form-feed paper when printing. button PRINTER RESET Press to reset the MultiPASS C5000 to Standby mode if the LCD displays PRINTER MODE Arrow buttons Use to scroll through menu selections, or to move the cursor when registering data.
The paper you load in the sheet feeder is used for printing documents or for incoming faxes. For printing documents, you can use any of the Canon Specialty Papers described in Chapter 2, Printing With the MultiPASS C5000. For receiving faxes, use plain paper (such as copier paper). When the message add paper to the sheet feeder.
Preparing Documents for Faxing, Copying, or Scanning You can use the MultiPASS C5000 to fax, copy, or scan documents that are printed on standard letter, legal, or A4 size paper. Follow these guidelines to prepare your documents.
Make a photocopy of any document that will not feed into the MultiPASS C5000. You can then feed the copy. Do not feed documents with pages that are different sizes or of different thicknesses.
Adjust the document guides to the width of the document. The MultiPASS C5000 automatically feeds the pages one by one from the bottom. If you have problems feeding multiple-page documents, insert the pages one at a time into the ADF. This stacks the pages on a slant so they feed correctly into the ADF.
Adding Pages to the Document If you want to add pages while the MultiPASS C5000 is sending a document, wait until the last page is feeding into the MultiPASS C5000 and then insert the new sheets. Insert the first new page so it overlaps the last page by about one inch (2.5 cm).
This chapter describes how to use the MultiPASS C5000 to print your documents. Once you have installed the MultiPASS Desktop Manager, you can use the MultiPASS C5000 for all your printing needs. This chapter describes: Paper handling Installing a printer driver...
Selecting Paper Types Plain Paper The MultiPASS C5000 supports paper sizes of letter, legal, and A4 in portrait orientation. You can use regular copier paper, cotton bond papers, and typical letterhead. Always use paper without curls, folds, staples, or damaged edges.
Bubble Jet Paper (water resistant) The Canon Bubble Jet Paper LC-301 has been developed for high quality printing with minimal or no smearing or running when in contact with water or damp surfaces, making it a good choice for damp or rainy environments.
You must install the MultiPASS Printer Driver for Windows and the MultiPASS Desktop Manager before you can use the MultiPASS C5000 as a printer for your computer. See your Quick Start Guide for details on how to install this software.
Select OK to close the Print Setup dialog box. Choose Print After making any necessary changes to the printing parameters, select OK to start the print job. from the File menu. Chapter 2 Printing With the MultiPASS C5000...
Printer Setup Within Windows You can use the MultiPASS C5000 with all your Windows 95 applications. Be sure to set the MultiPASS C5000 as the default printer for all your Windows operations. Most of your printing operations are controlled by your software application.
The MultiPASS printer driver for Windows has several tabs from which you can select your printing options and learn about your printer driver as well as your MultiPASS C5000. General This tab allows you to add comments regarding the printer driver and print a test page or a separator page.
This tab allows you to specify print quality, color model, and print model. SPECIFY PRINT QUALITY SELECT A COLOR MODEL SELECT A PRINT MODEL Printing With the MultiPASS C5000 SPECIFY TYPE OF PAPER ENABLE OR DISABLE IMAGE COLOR MATCHING ENABLE OR DISABLE FINE...
To access the Help file, click on the Help button. When you move the mouse cursor over one of the printing options, a help message appears at the bottom of the tab. Chapter 2 SAVE YOUR CUSTOM PRINT SETTINGS Printing With the MultiPASS C5000...
Standard 360 dpi High quality High and Fine color output Photo-realistic — color printing 2-10 Printing With the MultiPASS C5000 Color Model Results Monochrome Uses less ink. Output quality is draft. Monochrome Slightly slower than draft. Quality is standard. Slower than B&W but better grayscale quality.
The inconsistencies appear with check boxes. You can use the dialog box buttons to select or deselect the inconsistencies and to fix or ignore the inconsistencies. Chapter 2 Printing With the MultiPASS C5000 2-11...
Color Selection—Fast Color For High Quality Color Printing For the MultiPASS C5000, select the printing options shown below to allow the printer driver to interpret and translate up to 16.7 million colors. Keep in mind that your print speed will be slower than with other setting combinations.
Use the optional BC-20 Black BJ Cartridge to optimize the printer’s performance when you are printing black text and graphics only. In the printer driver, choose the following printing options to tell your MultiPASS C5000 to print using black ink only. Media Type—Plain Paper Print Quality—Standard Color Model—Monochrome...
Add RAM to your computer The computer will be able to prepare the print file faster. Use a computer with a faster processor The computer will be able to prepare the print file faster. Chapter 2 2-14 Printing With the MultiPASS C5000...
Open the printer cover by grasping the paper guides and lifting up. Chapter 2 DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE RIBBON CABLE DO NOT TOUCH THE ROUND SHAFT Printing With the MultiPASS C5000 2-15...
BJ cartridge and paper type. See thickness lever. page 2-17 for details. Complete the Press back to its home position. operation. Close the printer cover. 2-16 Printing With the MultiPASS C5000 again to move the cartridge holder CARTRIDGE CARTRIDGE BUTTON Chapter 2...
Approx. 100 Center Auto Center Auto Approx. 10 Right Auto or Manual Right Manual Center Left Auto Approx. 100 Right Auto or Manual Center Auto Center Manual Center Auto Right Manual Right Manual Right Auto Printing With the MultiPASS C5000 2-17...
Load them one sheet at a time. Automatically Feeding Paper Set the paper Center for color BJ cartridges. thickness lever. Left for black BJ cartridges. 2-18 Printing With the MultiPASS C5000 Chapter 2...
Fan the paper. For best results, fan the paper before loading it. Always fan a stack of paper along the edge that will feed into the printer first. Chapter 2 Printing With the MultiPASS C5000 2-19...
The capacity of the paper output tray is 20 sheets of paper. To reduce paper jams, remove paper from the output tray before the count reaches 20. If paper curls after printing, remove it immediately; otherwise, paper jams may occur. 2-20 Printing With the MultiPASS C5000 Chapter 2...
You will see this screen: Remove any paper in the sheet feeder and click Continue. 2-22 Printing With the MultiPASS C5000 to 105 g/m DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE RIBBON...
When ready, click Continue in the Add Paper dialog box. After printing on thick paper or envelopes, set the paper thickness lever (inside the printer) back to the left or center position before printing on other paper types. Chapter 2 Printing With the MultiPASS C5000 2-23...
U.S. Commercial number 10 (COM10) envelopes and European DL envelopes are recommended. You may be able to stack envelopes of other sizes in the sheet feeder; however, Canon cannot guarantee consistent performance on envelope sizes other than COM10 and DL.
Remove any curling from the envelopes by holding the edge of the envelopes diagonally and bending them gently. Make sure the flaps of the envelopes are flat and not curled. Chapter 2 PRESS DOWN FIRMLY ON THE EDGES OF THE FLAP Printing With the MultiPASS C5000 2-25...
Insert the envelopes with the print side up. Feed the top of the envelope (return address portion) into the sheet feeder first. Make sure the back flap is toward the sheet feeder. Now you can start your print operation. Chapter 2 2-26 Printing With the MultiPASS C5000...
High Resolution Paper and Fabric Sheets. Specialty Paper Guidelines Be sure to read any instructions that come with your Canon Specialty Paper. These instructions provide important information regarding how to achieve the highest print quality with these papers.
Roll the film Do not roll the film too tight. and paper up in The film and paper rolled together should be about one the direction inch (2.5 cm) in diameter. opposite the curl. 2-28 Printing With the MultiPASS C5000 Chapter 2...
High Resolution Paper HR-101 Using the Paper Output Guides The output tray on your MultiPASS C5000 is equipped with paper output guides. When using the optional BC-22e Photo BJ Cartridge or BC-29F Neon BJ Cartridge to print on Canon’s High Resolution Paper HR-101, lift the paper output guides on both sides of the output tray.
BJ Cartridge with High Resolution Paper, lower the output guides to their original position. Always lower the paper guides when using the MultiPASS C5000 as a fax machine. The guides may cause paper to pile up and jam. Using the Cleaning Sheet Canon’s High Resolution Paper HR-101 is designed for high quality...
Insert the Insert the sheet with the sticky side out (toward you) and down (going into the sheet feeder). cleaning sheet. Adjust the paper guide to the edge of the cleaning sheet. Chapter 2 Printing With the MultiPASS C5000 2-31...
Press Fabric Sheet FS-101 Fabric Sheet FS-101 for Canon printers comes with a booklet that describes special handling procedures. Be sure to look through this booklet for special information regarding the Fabric Sheet. This section describes specific steps for using Fabric Sheets with the Canon Bubble Jet products.
(away from the sheet feeder). fabric sheet. Adjust the paper guide to the edge of the fabric sheet. Chapter 2 DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE RIBBON CABLE OPEN END AT THE TOP Printing With the MultiPASS C5000 2-33...
The MultiPASS Desktop Manager is a full-featured Windows application that enables you to use your MultiPASS C5000 from your computer. The MultiPASS Desktop Manager coordinates the printing, PC faxing, and monochrome scanning functions of the MultiPASS C5000. Its features include:...
After it is installed, the MultiPASS Desktop Manager is an option on the Canon MultiPASS C5000 menu. Click the Start button and point to Programs. Point to Canon MultiPASS C5000 and then click MultiPASS Desktop Manager. Using the MultiPASS Desktop Manager...
Exploring the MultiPASS Desktop Manager Window When you start the MultiPASS Desktop Manager, you see a screen similar to this: MENU BAR TOOLBAR FOLDERS LIST COMMAND BAR STATUS LINE Menu Bar The menu bar contains commands that enable you to perform the various Desktop Manager tasks.
Folders List The folders list contains folders that store your fax and scan documents. The list contains both system-defined folders, provided automatically when you install the software, and user-defined folders. System-defined folders include In Box, Out Box, Scan, Sent Fax, and Trash.
You can use the command icons as follows: Drag a document to the command icon For example, you can drag a document to the Print command icon to start printing the document. The command icon signals its acceptance of the item by lighting up. If a document is dragged to a command icon that cannot perform the task, the mouse pointer displays as a no-entry icon (a red circle with a diagonal bar drawn through it).
Using the Desktop Manager Folders The Desktop Manager stores and organizes your fax and scan documents in folders. Only one folder can be open at a time. When you open another folder, the current folder automatically closes. System-defined Folders When you install the Desktop Manager, these system-defined folders are automatically available: In Box, Out Box, Scan, Sent Fax, and Trash.
Manager. You cannot rename a job in the Out Box folder. Scan The Scan folder stores all images you scan with the MultiPASS C5000 from the Desktop Manager. Each document displays a system-assigned name: scan nnnn, where nnnn is a number of up to four digits which is unique within the Desktop Manager.
When you install the Desktop Manager software, you are automatically provided an initial user-defined folder named My Folder. You can use this folder immediately for storing documents moved from the system- defined folders. If you create additional folders that cause the folder list to grow beyond the visible list area, a vertical scroll bar displays.
The icon designates the document type as fax, scan, or modified. A modified document is a document where the fax cover page has been removed from a fax, or a multipage document that has been split into multiple documents. Sorting the Documents in the List Documents in the Out Box folder are listed by a combination of the date and time they were submitted for processing, any future scheduling time, and processing status.
To display the Address Book, select Tools from the Desktop Manager menu bar. Now click Address Book. The MultiPASS Desktop Manager displays the Address Book window: ADDRESS BOOK ENTRIES STATUS LINE COMMAND BUTTONS Address Book Entries Address Book entries are listed by row. The columns indicate the Address Book entry type (individual or group), name and address information, and phone and fax numbers.
Working With Address Book Entries When open, the Address Book displays a list of the address entries you currently have set up, along with the corresponding information for each entry. The Address Book contains two types of entries: Individual An individual entry enables you to identify each individual to whom you repeatedly send faxes.
Adding and Editing an Individual Entry When setting up an individual Address Book entry, you must specify the contact’s first and last names, and fax number. Optionally, if you want the information available for a fax cover page, you can provide the contact’s phone number, title, company, address, and any comments.
Enter the appropriate information. You must type at least a First Name or Last Name and a Phone or Fax number before you can click Add. You can enter 20 characters in the First and Last Name text boxes, 40 characters in the Company Name text boxes, and 32 characters in the Phone and Fax Number text boxes.
To add a group entry, click the New Group button on the toolbar. To edit a group, select the entry in the Address Book and click the Edit button. Enter or edit the name you want assigned to this group. In the Address Book list box, click the individual entry you want to add to the group and click Add.
Importing an Address Book You may have an address book in another program that you want to use in the MultiPASS Desktop Manager. You can import your address book and use it in the Desktop Manager. You can import addresses from any ASCII text file containing information that is separated by a comma or tab.
In the Import Address Book dialog box, specify the location and filename to import. Then click OK. In the Assign Field Names dialog box, the address information is listed in columns, with a column title that identifies the type of information within the column. The button above the column titles enables you to reassign the column titles where necessary.
Exporting the Address Book You can export the Address Book from the MultiPASS Desktop Manager to an ASCII text file. The address information can be separated by either commas or tabs. If you choose to have the address information separated by commas, the text file extension is .CSV. If you choose to have the address information in the text file separated by tabs, the text file extension is .TXT.
Click Export. When the appropriate names appear at the top of each column, click Export. In the Export Address Book dialog box, select the file type (.CSV or .TXT), location, and filename for saving the file. Then click OK. Setting Up Your Speed Dial Assignments To set up speed dialing, you use the fax recipients set up in your Address Book, and assign the desired individual recipients to speed dial codes.
To set up your speed dialing assignments, select Setup from the Desktop Manager menu bar, and then click on the Speed Dial tab. Assigning an Individual Recipient to a Speed Dial Code To assign a fax recipient to a speed dial code: In the Address Book list box, select the recipient that you want to assign to a speed dial code.
Defining a Group Speed Dial Code You’ll want to assign multiple recipients to a speed dial code when you will be sending plain paper faxes to this group. If you will be PC faxing, you can set up the group in your Address Book. See page 3-13 for details.
In the Speed Dial list box, select the first recipient and click Add. Repeat this procedure until the desired recipients are included in the Member(s) list box. To remove a member from the group, select the member in the Member(s) list box and click Remove. When all the desired members are listed in the Member(s) list box, click OK to save your group.
Viewing a Fax Listed in the Fax Log In the Fax Log dialog box, double-click the fax document listed. The document displays in the Desktop Manager Document Viewer. For information on using the Document Viewer, refer to Chapter 7, Working With Documents in the Desktop Manager. Printing the Fax Log In the Fax Log dialog box, click Print.
You can use the MultiPASS C5000 to send paper faxes or PC faxes. PC faxing is the ability to send a fax from an application without first printing the document. Using the MultiPASS C5000 and the MultiPASS Desktop Manager, you can PC fax documents from any Windows application that supports printing.
Sending a Document The MultiPASS C5000 starts sending a document while it is being scanned into memory. When scanning a multipage document, the unit calls the other party after the first page is scanned. Once connection is made, the MultiPASS C5000 begins to transmit the information while the remaining pages are being scanned.
After a few seconds, the display shows the transaction number for the fax. This is a unique number the MultiPASS C5000 assigns to the document and uses to identify the document in transaction reports: The display continues to show these displays in order while the fax is being sent.
Automatic Retries option in the Send Fax dialog box of the MultiPASS Desktop Manager (see page 8-4). If all redial attempts fail, the MultiPASS C5000 beeps intermittently for a few seconds. If this happens, check the fax number and try sending the fax again.
If you make a mistake, press one-touch speed dialing button or press re-enter the code. Press START/COPY. If you do not press MultiPASS C5000 starts sending you document automatically. If the ALARM and press remove the document from the ADF (see page 10-3).
MultiPASS C5000 is redialing. AUTO REDIAL TX/RX NO. If the MultiPASS C5000 fails to make a connection after the last redial, it beeps. The LCD displays BUSY/NO SIGNAL You can change the number of redials and the time between redials. The redialing options are set in the Send Fax dialog box of the MultiPASS Desktop Manager;...
To cancel automatic redialing, press the cannot cancel redialing while the LCD displays waiting to redial). In this case, wait until dialing begins and then press to cancel redialing. The MultiPASS C5000 asks you to confirm: STOP To cancel the redialing, press...
If you would like to speak with the other party before sending a fax to them, you may do so; this is called manual sending. To use manual sending, you must have a teleph one connected to the MultiPASS C5000. Feed the Place the document face down in the ADF.
When sending a document, the MultiPASS C5000 displays the following messages as the call progresses. TRANSMIT TX/RX NO. When it is finished sending the document, the MultiPASS C5000 beeps once; the LCD displays: TRANSMITTING OK Cancel Sending To stop sending before a fax is complete, follow these steps: Press STOP.
Transmitting the Document Place the document face down in the ADF. Feed the document. DOCUMENT READY Chapter 4 = up to 6 destinations = up to 50 destinations = 1 destination only START/COPY Sending Faxes With the MultiPASS C5000 after 4-11...
You can enter only one number directly from the numeric keypad using regular dialing. This must be the last number you enter. Press START/COPY. The MultiPASS C5000 scans the entire document into memory and begins sending. 4-12 Sending Faxes With the MultiPASS C5000 Chapter 4...
Canon’s Ultra High Quality (UHQ™) imaging technology enables you to send faxes that have a print quality very close to that of the original document. The MultiPASS C5000 also allows you to adjust the resolution and contrast it uses in sending faxes to best suit your particular document.
The MultiPASS C5000 has three resolution settings: FAX STANDARD Fax standard resolution (203 98 dpi) is adequate for most text documents. FAX FINE Fax fine resolution (203 196 dpi) is suited for documents with fine print (smaller than the print in this sentence).
To darken a light original, choose Darker; to lighten a dark original, use Lighter. Chapter 4 FAX STANDARD once or twice more to display the FAX STANDARD FAX FINE FAX PHOTO 12/11/97 FaxTel Sending Faxes With the MultiPASS C5000 4-15...
• • Select and set up the Canon MultiPASS C5000 Fax as the current printer. 4-16 Sending Faxes With the MultiPASS C5000 From the File menu, choose Print Setup. From the File Menu, choose Print. In the Print Dialog box, click Print Setup.
From and Phone boxes. To add comments or notes for the fax on the cover page, enter the text in the Memo box. Chapter 4 Sending Faxes With the MultiPASS C5000 4-17...
To check the appearance of the cover page you have chosen, click Preview. The cover page displays, including the recipients and other fax information you have specified; you cannot edit the cover page during Preview. 4-18 Sending Faxes With the MultiPASS C5000 Chapter 4...
The log note may be an account number for billing purposes, or a personal note about the particular document, recipient, or fax transmission. Chapter 4 Sending Faxes With the MultiPASS C5000 4-19...
The fax information fields, or variable fields, provide areas where you place recipient and sender information for a specific fax. You can specify the size, font, and style of the text displayed in each field. 4-20 Sending Faxes With the MultiPASS C5000 Chapter 4...
Canon MultiPASS C5000 Fax driver. To do so, click the Print command. In the Print dialog box, select Canon MultiPASS C5000 Fax as the printer, and click the command to print (usually OK or Print). Specify and In the Send Fax dialog box, enter any name and fax number as the fax recipient.
MultiPASS Desktop Manager. From the Windows desktop: • Click Start, then click Programs. On the Programs menu, click Canon MultiPASS C5000, then click Cover Page Designer. 4-22 Sending Faxes With the MultiPASS C5000 Double-click the document, select the document and...
Menu Bar The menu bar contains commands that enable you to create, edit, and print your fax cover page. Some commands can also be accessed by their corresponding buttons on the toolbar. Chapter 4 Sending Faxes With the MultiPASS C5000 4-23...
With the Cover Page Designer open, click New Cover on the File menu or toolbar. In the displayed dialog box, specify the drive, directory, and name of the TIFF file for your cover page background. 4-24 Sending Faxes With the MultiPASS C5000 UNDER- BOLD LINE ALIGN ITALIC...
You cannot add or delete a field to or from the existing set. You cannot use a single field more than once on a cover page. Chapter 4 Sending Faxes With the MultiPASS C5000 4-25...
To move a field, drag the selected field to a new location. To delete a field, select the field and click Delete on the Edit menu or press the Delete 4-26 Sending Faxes With the MultiPASS C5000 Ctrl key. key and click Chapter 4...
To change the text attributes, select the field you want to change in the layout area. Now choose the appropriate text attributes: Select the font and font size from the drop-down list boxes on the toolbar. Click Bold, Italic, and/or Underline on the toolbar. Chapter 4 Sending Faxes With the MultiPASS C5000 4-27...
In the Open Cover Page Template dialog box, specify the name of the cover page you want to edit, and click OK. In the layout area, make the appropriate changes. Save your changes. 4-28 Sending Faxes With the MultiPASS C5000 Chapter 4...
You can print a cover page to produce a hard copy for review or to use when sending a fax directly from the MultiPASS C5000. The hard copy includes the name of the cover page and the date last modified, printed at the uppermost edge of the page.
To enlarge or reduce the view size, click Zoom In or Zoom Out. To close the preview window, click Close. Because a cover page is not typically more than one page, you will not use the remaining commands. 4-30 Sending Faxes With the MultiPASS C5000 Chapter 4...
Print the With the cover page open, click Print on the File menu or toolbar. cover page. Complete the Print dialog box and click OK. Chapter 4 Sending Faxes With the MultiPASS C5000 4-31...
4-32 Sending Faxes With the MultiPASS C5000 Chapter 4...
ALARM then press . If necessary, see Chapter 10, Troubleshooting. STOP If an error occurs, the MultiPASS C5000 beeps intermittently for a few seconds. If this happens, contact the other party and have them resend the document. Chapter 5 Receiving Faxes...
The unit automatically receives the document. If the call is from a person, the MultiPASS C5000 rings to alert you to pick up the phone. You must pick up the telephone connected to the MultiPASS C5000.
(See page 8-5 for details.) Using the Telephone to Receive a Fax If you have a telephone connected to the MultiPASS C5000, you can start receiving a document manually by entering a two-digit ID code from the phone. This is particularly convenient if you are using a cordless phone and you answer the phone away from the MultiPASS C5000.
2. Enter the two-digit ID code on your telephone (the default code is 25). Wait for five seconds, then hang up. The MultiPASS C5000 then begins receiving the document. If you have an answering machine connected to your MultiPASS C5000...
Set the answering machine to answer on the first or second ring. If the MultiPASS C5000 runs out of paper or ink in Answer Machine Mode, it receives all faxes into its memory. The faxes then print automatically when you add paper or replace the BJ cartridge.
The MultiPASS C5000 can store up to 42 letter-size pages (based on the CCITT No. 1 chart) or 20 separate documents. The LCD display shows message when the memory contains documents. The MultiPASS C5000 will automatically print the contents of memory when you correct the problem.
The MultiPASS C5000 can also print incoming faxes directly. If your computer is going to be off for a while and you are expecting incoming faxes, it’s a good idea to set the MultiPASS C5000 to automatically print incoming faxes.
FUNCTION key. Press < or > on the one-touch speed dialing keypad. Press START/COPY. Once the MultiPASS C5000 prints a fax, it erases the fax from its memory. Receiving Faxes and alternately flashes the date. FUNCTION FILE PRINT The MultiPASS C5000 begins printing the document.
MultiPASS C5000 using only one telephone line. Your MultiPASS C5000 will automatically detect incoming calls. Based on the distinctive ring pattern, the MultiPASS C5000 knows if the call is from a fax machine trying to send a document or from a telephone trying to make a voice call.
The MultiPASS C5000 may require up to 10 seconds to determine the pattern type. During this time, any telephone device connected to the MultiPASS C5000 will not ring if Silent Receive is enabled. After the pattern is detected, the MultiPASS C5000 reacts according to how you registered the setting.
Scanning and Copying With the MultiPASS C5000 You can use the MultiPASS C5000 as a color scanner and a color copier. This chapter describes: Setting the document feed lever Scanning documents with the MultiPASS C5000 Copying documents using the operator panel...
Scanning With the MultiPASS C5000 You can use the MultiPASS C5000 to scan in either color or black and white. To scan in color, you must use Pagis for MultiPASS or another TWAIN-compliant software application that supports color scanning. To scan in black and white, you use Pagis for MultiPASS or the MultiPASS Desktop Manager.
Specifies the name of the file to be assigned to the scanned image. Click on Properties to specify additional scanning attributes. The Scanner tab looks similar to this: The Page Refinements tab looks like this: Chapter 6 Scanning and Copying With the MultiPASS C5000...
For more information on these tasks, refer to Chapter 7, Working With Documents in the Desktop Manager. A document remains in the Scan folder until you move or delete it. Scanning and Copying With the MultiPASS C5000 Chapter 6...
Text Enhanced—Scans an image in grayscale, converted to black and white using Canon Image Trust technology. Chapter 6 Scanning and Copying With the MultiPASS C5000...
This option provides the universal color matching system that makes predictable color available and provides RGB to CYMK conversion. ColorGear automatically ensures the optimum color input and output. Scanning and Copying With the MultiPASS C5000 150 dpi 200 dpi 300 dpi...
Provides a high contrast evaluation of the image in terms of black and white only. Halftone Simulates the tonal range of an image with a precise pattern of lines and dots. Chapter 6 Scanning and Copying With the MultiPASS C5000...
You can PC fax a scanned document. For information on PC faxing, see Chapter 4, Sending Faxes With the MultiPASS C5000. Scanning and Copying With the MultiPASS C5000 Crop the image Reverse the color or tone Mirror the image...
Scanning From a Windows Application You can use the MultiPASS C5000 to scan documents directly into a Windows application that supports a TWAIN interface (such as Adobe ® PageMaker ). Some applications allow multiple page scans, while others do not. If you are unsure whether your Windows application supports this feature, refer to your user documentation for the application.
Copying Documents Using the Operator Panel One of the convenient features of the MultiPASS C5000 is its ability to make high-quality copies. You can make up to 99 copies of one document at a time. It’s a good idea to use the optional BC-20 Black BJ Cartridge when you make black and white copies.
You cannot use the BC-22e Photo Color BJ Cartridge nor the BC-29F Neon BJ Cartridge for making copies. These cartridges are only to be used for printing color documents from your computer. Chapter 6 Scanning and Copying With the MultiPASS C5000 button. COLOR FINE COLOR DRAFT COLOR SNAPSHOT button.
Make single copies of the document instead (as many times as required). You may be able to make multiple copies if you first print out any faxes that are stored in memory (see page 5-5). 6-12 Scanning and Copying With the MultiPASS C5000 COPY COPY 100% COPY...
Start, Programs, and then Pagis for MultiPASS. From the Pagis drop- down list, you select Pagis Scan Tool. When the Pagis Scan Tool window is displayed, click on the Copier tab. You see this screen: Chapter 6 Scanning and Copying With the MultiPASS C5000 6-13...
After specifying the copier properties, click on the Copy button to scan the image. You see a screen similar to this: Pagis displays the image in the Copier window. Click the Print Copy button to print the scanned image. 6-14 Scanning and Copying With the MultiPASS C5000 Chapter 6...
Working With Documents in the Desktop Manager This chapter contains information and instructions for managing, manipulating, and modifying your documents in the MultiPASS Desktop Manager. It includes: Managing your documents in the Desktop Manager Annotating a document The MultiPASS Desktop Manager screen looks similar to this: MENU BAR TOOLBAR FOLDERS LIST...
Managing Your Documents in the Desktop Manager Once you send a PC fax, receive a fax, or scan an image, the resulting document is available in the Desktop Manager. You can perform a variety of tasks with and on your documents, as described in this chapter.
In the Print dialog box, specify the number of copies and click OK. A copy of the document to be printed is sent to the Out Box folder. The job is assigned a unique name. When printing is complete, the copy is automatically deleted from the Out Box folder.
Each job in the Out Box folder displays with a system-assigned name. A job remains in the Out Box folder until it is successfully processed or deleted. You cannot rename a job in the Out Box folder, or move the job to another folder.
Retry A PC fax job receives the Retry status if: • The MultiPASS C5000 is busy with another task, and thus unable to transmit the PC fax, or • The receiving fax line is busy. The Desktop Manager continues to try sending the fax until the transmission is successful or the Desktop Manager exceeds the defined number of retries.
Stopping an Active Job If necessary, you can stop the active job from processing. When you do so, the Desktop Manager retains the job in the Out Box folder as a stopped job. You can later reprocess or delete the job. To stop an active job, open the Out Box folder and click Stop on the Edit menu or toolbar.
Creating a Folder To better organize your documents in the MultiPASS Desktop Manager, you can create additional folders. When you create a new folder, you assign a unique name. From the File menu, click New Folder. Name the In the Create Folder dialog box, enter the desired name of your new folder and click OK.
Renaming a Document or Folder You can rename a user-defined folder or a document at any time. Folder names must be unique within the Desktop Manager. Document names must be unique within a folder. Whenever you attempt to rename a folder or document, the system verifies whether the new name is unique.
Emptying the Trash Folder If you moved documents to the Trash folder, the documents remain in the folder until you move them again to a user-defined folder, delete them individually, or empty the Trash folder. As you move more documents to the Trash folder, more space is used on your hard disk for storing the documents.
Exporting a Document You can export a document in the Desktop Manager, saving it to a drive and directory you specify. When you export a document, you save a copy of the original document. You can save the document in monochrome TIFF file format.
Annotating a Document You can open a document to view its contents, and annotate it with notes, highlighting, stamps, or graphics (line/arrow, rectangle, circle). Although you can save the document with your annotations, any annotations you make are only added markings placed on the original document.
Open the Double-click the document. document in the Select the document you want to open. On the File menu, Document Viewer. click Open Document. Drag the document to the Open Document button on the toolbar. Annotate With the document open in the Document Viewer, adjust the size of your view of the document as needed.
Features of the Document Viewer Window MENU BAR TOOLBAR ANNOTATION PANEL DOCUMENT DISPLAY AREA PAGE PANEL STATUS BAR Menu Bar The menu bar contains commands that enable you to perform various tasks with your document. Some of the commands can also be accessed by their corresponding buttons on the toolbar.
Toolbar The toolbar provides you quick access to performing certain Document Viewer tasks. In circumstances where a task is not possible, the toolbar button is unavailable, appearing dimmed. FIT TO WINDOW In addition to the buttons, the toolbar also provides you with a drop-down list box that enables you to select a display size for your document.
Page Panel The page panel contains a number of buttons, one for each page in the document you are currently viewing. The page panel provides a quick visual indication of the number of pages in the document and a method for moving to another page. The page panel normally displays along the bottom edge of the Document Viewer window, above the status bar.
Adjusting the Display Size The Document Viewer offers different levels of magnification to enable you to work at the most comfortable size for your document. You can zoom in and out at predefined increments, or specify a particular size or scale.
Paging Through Your Document For multipage documents, you can move to the next or previous page, or a particular page you specify. To page through your document: Click Next Page or Previous Page on the View menu or toolbar. On the View menu, click Go to Page. On the Go To Page dialog box, enter the page number you want to display and click OK.
Adding Annotations to Your Document The following sections describe the various ways you can annotate your document. Adding a Sticky Note You can add a text note on any portion of your document. When you do so, you can choose the text attributes: font, font size, and special effects (boldface, italic, underline, strikeout).
To edit the text in a sticky note: 1. Make sure the Sticky Note tool is selected on the annotation panel. 2. Move your mouse pointer over the sticky note. The cursor changes to an insertion point. 3. Click at the location where you want to make your changes. 4.
Inserting a Stamp You insert a stamp to place a bitmap image on the displayed page of your document. The Desktop Manager contains a library of available stamp images, stored as .BMP files that were installed with the Desktop Manager. You can use only those stamps installed with the Desktop Manager.
Highlighting Your Document You can add a color highlight to the text or other images in your document. You select a color and draw a rectangular highlight over the desired area. All highlight colors are transparent and display as the color you selected.
2. Select the color and width of the line for the object you are drawing. For an arrow or line, also select the particular style you want to use. 3. At the desired location on the displayed page, drag the cursor to draw the object.
Moving an Annotation You can move an annotation currently displayed from its present position in your document to another. You can also change the layering order of annotations that occupy the same position. Normally, an annotation you add to the document in the same position as a previously added annotation is layered on top.
To copy and paste an annotation: 1. Select the annotation to be copied and click Copy on the Edit menu or toolbar. 2. With the annotation copied, click Paste on the Edit menu or toolbar. 3. Move the pasted annotation to the desired location in your document.
Removing an Annotation If you decide you no longer want an annotation to appear in your document, you can remove the annotation, either permanently or by moving it to the clipboard. To remove an annotation, select the annotation and do one of the following: To delete the annotation permanently, press the To remove the annotation to the clipboard, click Cut on Edit menu...
Adjusting the Document Viewer Default Options As you work in the Document Viewer, you can change the options that affect your view of the open document, such as the size and lightness or darkness of the image. However, if you have view settings that you generally prefer to use in most situations, you can define default settings.
Setup and Other Utilities in the Desktop Manager This chapter contains information and instructions on changing your MultiPASS C5000 setup options in the Desktop Manager, and using other Desktop Manager utilities. It includes: Setting up the MultiPASS C5000 Setup options in the Desktop...
MultiPASS C5000. When you first install the Desktop Manager, the Setup options are set to default settings that enable you to begin using your MultiPASS C5000 with the Desktop Manager immediately. However, you can change the option settings as needed.
Telephone Select this option if you have attached a telephone to your MultiPASS C5000. With this option selected, you can use the Desktop Manager to dial a phone number. After selecting this option, you must close and reopen the Desktop Manager to enable the Phone command.
Desktop Manager. Phone Line You specify the dialing method the MultiPASS C5000 will use: touch- tone or rotary pulse. You also specify any prefix used to access an outside phone line. Initially, this information was set up when you installed the Desktop Manager.
Restoring the Default Settings If, after making changes, you decide to restore the default settings for the options, click the Use Defaults button. Setting Up Advanced Send Fax Options When you click on the Advanced button on the Send Fax tab, you see this dialog box: Speed You set the transmission speed used to send faxes.
On Error You select Resend option if you want the MultiPASS C5000 to automatically redial when an error occurs while sending a fax. You also select which pages are to be resent: only the page on which the error occurred, the page on which the error occurred and the first page of the fax, or all pages.
(Fax Only mode), or fax and telephone calls (Fax/Tel mode). You can set the number of rings (1-99) before the MultiPASS C5000 will respond to any call. If the Receive Mode is Fax Only, this is the number of rings before the MultiPASS C5000 answers the call.
You specify how the system should handle an incoming fax under the following conditions: • If your computer is turned off: You set the MultiPASS C5000 to print the fax or save the fax in its memory. • If your computer is turned on: You set the MultiPASS C5000 to move (upload) the fax to the Desktop Manager on your computer, or to print the fax.
• Listen Time Before Ringing When a call is received, the MultiPASS C5000 checks to see if the call is from a fax machine or a telephone. You use this option to set the appropriate amount of time (0-30 seconds) to allow the MultiPASS C5000 to check for the type of call.
• Default Action if No Answer to Telephone You set this option to Receive if you want the MultiPASS C5000 to handle an incoming call, detected as a telephone call that is not answered, as an incoming fax. If no fax is received, the line is then disconnected.
Setting Up Speed Dial Assignments On the Speed Dial tab, you can set up fax numbers for speed dialing with the MultiPASS C5000. You use the fax recipients set up in your Address Book, and assign the desired individual recipients to speed dial codes.
Making a Phone Call From the Desktop Manager You can use the MultiPASS C5000 and Desktop Manager to dial telephone calls if: You have a telephone attached to the MultiPASS C5000. You enabled the Telephone Attached to Unit option on the Preferences tab in the Setup Options dialog box in the Desktop Manager.
In the Phone You can enter the phone number in the Prefix and Phone boxes, or select an Address Book entry. dialog box, enter the phone When you enter the phone number, you use the applicable number you numeric characters and any valid characters that separate want to call.
Using the Status Monitor The Status Monitor is a utility that enables you to track the current status of the MultiPASS C5000, incoming and outgoing faxes, print and scan jobs, and any error conditions needing your attention. You can open the Status Monitor either from the Windows desktop or the MultiPASS Desktop Manager.
MultiPASS C5000. Idle The MultiPASS C5000 is currently inactive. Scanning The MultiPASS C5000 is scanning an image. The Status Monitor window displays the number of the page currently being scanned. Printing The MultiPASS C5000 is printing a document. The Status Monitor window displays the number of the page currently being printed.
Windows StartUp group and is automatically opened when you open Windows. If you decide you need to disconnect the MultiPASS C5000 from the designated port and/or attach another device to the port, you should close the MultiPASS Background first. If you close the MultiPASS...
Click OK to close the message dialog box. The MultiPASS Background closes automatically, since it cannot detect the MultiPASS C5000 device. Your port remains available for you to use with other devices.
Restarting the MultiPASS Background If you reconnect the MultiPASS C5000 to the port and want to begin using the Desktop Manager again, the MultiPASS Background is restarted automatically when you open the Desktop Manager. You can also open the MultiPASS Background without opening the Desktop Manager.
Disconnecting the MultiPASS C5000 You can disconnect the MultiPASS C5000 if you want to use the parallel port for another purpose. Before disconnecting your unit, be sure to close the MultiPASS Background. 1. Turn off your computer. 2. Unplug your computer from all electrical sources.
2. Close the MultiPASS Background (see page 8-17). 3. On the Windows desktop, click Start, and then point to Programs. 4. From the Programs menu, point to Canon MultiPASS C5000, and then click MultiPASS Uninstaller. 5. Follow the on-screen instructions.
1. On the Windows desktop, click Start, and then point to Settings. 2. On the Settings menu, click Printers. 3. In the Printers dialog box, click the Canon MultiPASS C5000 Printer icon and press the Repeat this step for the Canon MultiPASS C5000 Fax icon.
This chapter describes the routine maintenance required for your MultiPASS C5000. It includes: MultiPASS C5000 guidelines Routine maintenance Cleaning inside the MultiPASS C5000 Printing the nozzle check Cleaning the BJ cartridge print head BJ cartridge guidelines Replacing the BJ cartridge...
Follow these guidelines to avoid damage to your MultiPASS C5000 and harm to you or others: Place the MultiPASS C5000 on a stable surface. Do not use an angled stand. Avoid setting the unit in direct sunlight. Do not install the MultiPASS C5000 near devices that contain magnets or generate magnetic fields, such as speakers.
Your MultiPASS C5000 requires little routine maintenance. Follow these guidelines to keep your MultiPASS C5000 in good operating condition: Before you clean the MultiPASS C5000, be sure to print any faxes stored in memory. Do not use tissue paper, paper towels, or similar materials for cleaning;...
When finished, close the printer cover, and plug the MultiPASS C5000 back in. Cleaning the Scanner Components Periodically check and clean the scanning components as explained here. Be sure to disconnect the power cord from the MultiPASS C5000. Open the operator panel by gently pulling it toward you.
Be sure to use a soft cloth to avoid scratching the components. Do not use tissue paper. Dust from the tissue paper causes static electricity. Chapter 9 SEPARATION GUIDE SCANNING GLASS SEPARATION ROLLER Maintaining the MultiPASS C5000...
Use a soft, dry, clean cloth to wipe up paper dust around the rollers. When you are Press the center of the operator panel until it locks into place. finished, close the operator panel. Plug the unit back in. Maintaining the MultiPASS C5000 Chapter 9...
Printing the Nozzle Check Use this test print to check that each print head nozzle is operating properly. Make sure the MultiPASS C5000 is plugged in. Press FUNCTION. Press either of the < > buttons until NOZZLE CHECK appears in the LCD.
Cleaning the BJ Cartridge Print Head To maintain the best possible print quality, you need to clean the BJ cartridge print head from time to time. Your MultiPASS C5000 is equipped with a print head cleaning function. If you notice some degradation in the print quality, try cleaning the print head.
BJ Cartridge Guidelines You can use these cartridges with the MultiPASS C5000: BC-21e Color BJ Cartridge Contains the print head unit and two replaceable BJ tanks, one color (cyan, magenta, yellow) and one black. You can replace the BJ tanks without replacing the print head unit when you run out of ink.
BJ Cartridge and BJ Tank Maintenance The most important thing you can do to extend the life of your MultiPASS C5000 and to ensure optimum print quality is take care of the BJ cartridges. Spilled ink can stain any surface. Open BJ cartridges and BJ tanks carefully, and follow the guidelines presented here to protect against spilled ink.
Canon BC-21e Color BJ Cartridge or the optional Canon BC-20 Black, BC-22e Photo, and BC-29F Neon BJ Cartridges with your MultiPASS C5000. When replacing BJ tanks in the BC-21e Color BJ Cartridge, Canon recommends that you use only Canon BCI-21 Color and BCI-21 Black BJ Tanks.
CARTRIDGE button. Open the Grasp both sides and lift it up. printer cover. 9-12 Maintaining the MultiPASS C5000 The cartridge holder moves to the center of the unit. DO NOT TOUCH THE RIBBON CABLE DO NOT TOUCH THE GUIDE RAIL...
Do not try to move the cartridge holder manually; this may damage the unit. If the cartridge holder does not move and the unit beeps several times, unplug the MultiPASS C5000 and let it cool for several minutes. (The device has an automatic protection mode that prevents it from overheating.) After allowing it to cool,...
Make sure the cartridge label faces you. BJ cartridge Be careful not to touch the silver plate on the bottom straight into the of the BJ cartridge or the silver metal or circuit area on cartridge holder. the side. 9-14 Maintaining the MultiPASS C5000 Chapter 9...
Be sure to set the paper thickness lever for the type of BJ cartridge you installed. See page 2-15 for details. Chapter 9 The MultiPASS C5000 cleans the print head and moves the cartridge holder to the home position on the right side of the unit.
If the output is still blank after cleaning the print head at least five consecutive times, replace the empty BJ tank in the BC-21e Color BJ cartridge. You leave the BJ cartridge in the MultiPASS C5000 when replacing a BJ tank. Press the CARTRIDGE button.
Take the new Remove the orange protective cap. BJ tank out of Do not touch the bottom of the BJ tank; you may get ink its packaging. on your hands. Chapter 9 Maintaining the MultiPASS C5000 9-17...
CARTRIDGE button. Before you unplug the MultiPASS C5000, make sure the BJ cartridge is in the home position on the right side. If you unplug the unit while it is printing, or move the BJ cartridge from the home position, the cartridge will not be capped and may dry out.
Storing a BJ Cartridge Whenever you unwrap a BJ cartridge, you must either install it in the MultiPASS C5000 or store it in the Ink Cartridge Storage Box to prevent the print head from drying and clogging. Open the When opening the Ink Cartridge Storage Box, press in on the release tab that locks the cover in place.
Whenever you remove a BJ cartridge from the MultiPASS C5000, store the cartridge in the storage box (unless you are disposing it). If you have more than one Ink Cartridge Storage Box, you can hook them together. Simply connect them by the slides and grooves on the sides of the containers.
BJ cartridge to the side of the unit, ink may spill into the MultiPASS C5000. If you no longer have the shipping carton your MultiPASS C5000 came in, pack the unit in a suitably sized, sturdy cardboard box, using bubble wrap, foam peanuts, or other suitable packing materials.
9-22 Maintaining the MultiPASS C5000 Chapter 9...
Copying problems Technical notes Memory Clear Report If you have a problem with your MultiPASS C5000 and you cannot resolve it by referring to the information in this chapter, contact the Canon Computer Systems Customer Care Center. See page 1-4 for details.
If you need to contact Canon directly, make sure you have the following information: Product name—MultiPASS C5000 Serial number MultiPASS Desktop Manager version number Place of purchase Nature of problem Steps you have taken to solve the problem and the results...
Paper Jams On occasion, the document feeding into the MultiPASS C5000 or the paper in its sheet feeder may misfeed or jam. You can usually clear the problem easily. You need not unplug the MultiPASS C5000 to clear paper jams.
Remove the While holding the operator panel open, remove the document. document. Pull it in either direction, but DO NOT force it. If a multipage document is loaded, remove the entire document from the ADF. Close the Gently press the operator panel until it clicks closed. operator panel.
Jams in the Sheet Feeder Gently pull any jammed paper out of the unit. Remove the stack Fan the paper, and tap it on a flat surface to even out the stack. of paper from the sheet feeder. Reinsert the paper into the sheet feeder. Make sure you adjust the paper guide to the stack, and that the stack does not exceed the limit mark.
LCD Messages The following messages are displayed in the LCD when the MultiPASS C5000 is performing a function or encounters an error. The Error Code appears on the Activity Report. Message Error Code — AUTO REDIAL #005/018 BUSY/NO SIGNAL CARTRIDGE JAMMED...
Message Error Code #052 CHANGE CARTRIDGE #001 CHECK DOCUMENT CHECK PAPER — CHECK PRINTER — CLEAR PAPER JAM — COMMUNICATING PLEASE WAIT — DIALING Chapter 10 Cause Action The BJ cartridge is Replace the BJ cartridge. empty or its ink has The unit will then dried out.
Message Error Code #003 DOC TOO LONG — DOCUMENT READY — ECM RX — ECM TX — HANG UP PHONE — INSTALL BC-20/21 — INSTALL BC-21 — LOAD PAPER 10-8 Troubleshooting Cause Action It took more than 32 Divide the document minutes to send or and send or copy each copy a document.
Message Error Code #037 MEMORY FULL — MEMORY FULL PLEASE WAIT — MEMORY USED #005 NO ANSWER #012 NO RX PAPER #022 NO TEL # #025 NOT AVAILABLE NOW — PHOTO INK USED — PLEASE WAIT — PUT IN CARTRIDGE Chapter 10 Cause Action...
TX/RX CANCELLED nnnn — TX/RX NO. 10-10 Troubleshooting Cause Action The MultiPASS C5000 Add paper or clear the has no paper in its sheet jam, then press feeder, or has a paper If a document was jam. received in memory,...
Problem Cause light The MultiPASS may have a ALARM comes on and the paper jam. MultiPASS C5000 beeps while printing Data from computer is The power cord may not not printed be plugged in securely. The interface cable may not be securely connected to the MultiPASS and the computer.
(It may be out of ink.) page 9-11. The application you are printing from may not be set up properly. The MultiPASS C5000 may not be set as the default printer or the selected printer. The printer driver may be configured with the wrong port.
Problem Cause The printed output is There may be a communication Make sure the computer not what you expected problem between the MultiPASS and the application are and your computer. The interface cable may not be securely connected to the MultiPASS and the computer.
Problem Cause Print jobs vanish or you Another Windows application are printing garbage on your computer may be trying to communicate with the printer port the MultiPASS background is using. This conflict can result in strange printing behavior. Make sure the MultiPASS Background is loaded.
MultiPASS C5000. Certain MS fonts, such as MS Serif, will print jagged. Output is faint You may be using Draft print quality or Fine mode.
Color Printing and Copying Problems Problem Cause Printer prints only in The MultiPASS printer driver black (you are printing may not be selected. from an application that supports color printing The printer driver may not be but your output is selecting color.
Problem Cause Colors in a line are The print settings may not uneven or different be the best for the images from previous lines you are printing. Hue changes The print nozzles may be clogged with dust. A BJ tank may be empty. Blue looks like purple Blue prints out as purple because of the difference in...
Problem Cause Paper is loaded skewed Paper may not be stacked (printing is skewed) correctly in the sheet feeder. Multiple sheets load Paper may not be stacked into unit at the same correctly. time Sheets of paper may be sticking together. Too much paper may be stacked in the sheet feeder.
Problem Cause Repeated paper jams The paper you are using may occur be causing the jams. Envelopes do not load Envelopes may not be loaded correctly. You may need to choose the envelope setting in your printer driver. Envelopes may not match specifications for this unit.
Problem Cause Cannot send a The one-touch or coded document (continued) speed dialing number you used may not be registered for the feature you want to use. The other party’s fax may be out of paper. There may be other documents being sent from memory.
The incoming fax is stored in memory and will print when the print job is complete. For the MultiPASS C5000 to switch automatically between telephone and fax reception, the Receive mode must be set to Fax/Tel mode.
Problem Cause Cannot receive a You may have pressed document manually START/COPY up the telephone. Print quality is poor You may not be using the correct type of paper. The print head may need to be cleaned. The sending party may be having a problem.
Telephone Problems Problem Cause You cannot dial The telephone line may not be connected properly. The unit may not be getting power. The MultiPASS may not be set for the type of telephone line in use (pulse/tone). The phone disconnects The MultiPASS may not be while you are talking plugged in properly.
Problem Cause The MultiPASS will not The document may not be make a copy (continued) loaded correctly. The BJ cartridge is not installed. The MultiPASS may not be be operating properly. The MultiPASS’s memory MEMORY FULL appears in the LCD is full.
MultiPASS C5000 connected, you may experience undesirable results when printing a document. Be sure the MultiPASS C5000 is the only device configured to a particular port. The MultiPASS C5000 operates properly only with a dedicated parallel port.
If you experience a power failure, any documents stored in memory will be lost. When you turn on the MultiPASS C5000 after power is restored, the MultiPASS C5000 automatically prints out a list of documents that were stored in the memory at the time of the power failure.
Color Bubble Jet Printer Printing Method Bubble jet ink on-demand Printing Resolution 360 dpi Paper Handling Automatic feed Manual feed Sheet Feeder Capacity—auto feed only Plain paper (20 lb or 75 g/m Glossy photo paper High resolution paper T-shirt transfers Bubble Jet paper Fabric sheets Transparencies...
Canon High Resolution Paper HR-101 Canon T-Shirt Transfers TR-101 Canon Greeting Cards GC-101 Canon Bubble Jet Paper (water-resistant) LC-301 Fabric Sheet FS-101 for Canon Bubble Jet printers Canon Back Print Film BF-102 Canon High Gloss Film HG-101 Canon CF-102 Transparencies...
Printable Area—Papers The shaded portion in the following figure shows the printing area for papers. Printable Area—Envelopes The shaded portion in the following figure shows the printing area for an envelope. Interface IEEE 1284-compatible, bi-directional parallel interface Appendix A Letter size Legal size a 8.5 in a 8.5 in...
BJ Cartridges BC-21e Color BJ Cartridge Print head Print head life BJ tanks Ink color BJ tank yield BCI-21 Color BCI-21 Black Contents Color Black BC-20 Black BJ Cartridge (optional) Print head Ink color Cartridge yield Contents Color Black BC-22e Photo BJ Cartridge (optional) Print head Ink colors Cartridge yield...
Copier Scanning resolution B&W Fine: 203 pels/in B&W Photo: 203 pels/in Color Fine: 360 360 dpi, full color Color Standard: 360 Color Snapshot: 360 Printing resolution 360 dpi Default size 100% Reduction sizes 70%, 80%, 90% Copy speed Black and white copy Initial copy—45 seconds Subsequent copies—20 seconds Color copy...
Automatic document feeder Paper size—Up to 20 letter-size or A4-size sheets 10 legal size sheets (Based on 20 lb paper) Paper thickness Auto feed—0.003-0.005 in (0.08-0.13 mm) Manual feed—Up to 0.017 in (0.43 mm) Paper Weight Auto feed—20-24 lb (75-90 g/m Manual feed—24-90.7 lb (90-340 g/m Resolution Optical 300 dpi...
Scanned image The actual scanned image size for the MultiPASS C5000 is shown below. This information applies to documents that will be scanned for faxing or copying. There is a 0.12 in (3.0 mm) margin on either side of the sheet and a 0.16 in (4.0 mm) margin on the top and bottom that are not picked...
General Specifications Power Source 120V/60Hz Power Consumption Approx. 48W (Maximum) Approx. 8.4W (Standby) Dimension (W x D x H) 15.75 in 14.4 in 7.75 in (400 mm 365 mm 197 mm) Main unit – no trays Weight 12.3 lb (5.6 kg) Environmental Conditions Temperature: 50°...
Space Requirements 24.3 in (618 mm) 14.4 in (365 mm) Appendix A Specifications A-11...
Receiving Faxes and Phone Calls Automatically—Fax/Tel Mode In Fax/Tel mode, the MultiPASS C5000 monitors all incoming calls to see whether the call is from another fax machine or from a telephone: A-12 Specifications Appendix A...
Using the MultiPASS C5000 as a Stand-alone Fax If you plan to use the MultiPASS C5000 as a stand-alone fax, and you do not install the MultiPASS Desktop Manager, you must enter your name and fax number from the operator panel. If you choose to use the MultiPASS C5000 this way, you will not be able to use its many features, such as speed dialing, PC faxing, or scanning.
NOZZLE CHECK Entering Information in the MultiPASS C5000 When using the MultiPASS C5000 as a stand-alone fax machine, you must enter your user information into the unit through the operator panel. When entering information through the operator panel of the MultiPASS C5000, follow these guidelines.
Use the month-day-year format (mm/dd/yy). Enter today’s date and the Precede single digits with a zero. time using the numeric buttons. Appendix B Using the MultiPASS C5000 as a Stand-alone Fax FUNCTION USER SETTINGS DATE & TIME 06/08/97 15:36 11/15/97...
(up to 20 digits) using the numeric buttons. You can enter a space with the > button to make your number easier to read. Using the MultiPASS C5000 as a Stand-alone Fax 11/15/97 08:15 DATA ENTRY OK TEL =...
Correct errors by moving the cursor to the error using < or > (on the one-touch speed dialing keypad) and entering the correct character. Appendix B Using the MultiPASS C5000 as a Stand-alone Fax DATA ENTRY OK UNIT NAME Characters...
Press START/COPY DATA ENTRY OK when you finish entering your name. Press STOP to The MultiPASS C5000 returns to complete the standby mode. registration. Appendix B Using the MultiPASS C5000 as a Stand-alone Fax...
Glossary Activity report Journal of fax transactions, both sent and received. Address Book The electronic Address Book provided by the MultiPASS Desktop Manager that allows you to create a list of people with their phone and fax numbers. Automatic dialing Dialing fax or telephone numbers by using a shortcut of pressing one to three buttons.
Bits per second. Refers to the speed with which a fax machine sends and receives data. Broadcasting Transmitting documents to more than one location. Bubble Jet printing An ink-jet type printer that heats the ink to a boiling point in a nozzle to form a bubble.
dB(A) Stands for decibel level (a decibel being a unit of measurement for the intensity of the sound coming from the unit), adjusted for background noise. Dialing methods Ways of pressing one or more buttons to access a number to connect to an outside party or fax machine.
Fine mode One of the printer’s print modes. Use this mode when printing on transparencies or printing a halftone image that produces grayscale or intermediate colors. Font A complete set of characters of the same size and style; a particular implementation of a typeface.
Ink Saver You can enable or disable economy printing (ink saving feature) when receiving faxes. By enabling the Ink Saver Mode, ink consumption can be decreased by as much as fifty percent, resulting in a longer effective cartridge life. You set Ink Saver Mode in the Advanced: Receive Fax dialog box.
MultiPASS Desktop Manager for Windows Canon’s exclusive software package that allows you to use the MultiPASS C5000 with your Windows software applications. You must install the Desktop Manager to use your MultiPASS C5000 as a printer, scanner, or PC fax. Noise A term applied to a variety of problems that impair the operation of telephone lines used for faxing.
(the printable area is smaller than the paper). Printer driver Software that sends printing instructions to a printer (in this case, the MultiPASS C5000). The printer driver keeps track of the attributes of a printer and the codes the program must send to access those attributes. Pulse See Rotary pulse.
The MultiPASS C5000 also allows you to send a document directly from your computer (PC faxing).
Sending speed The rate at which faxes are transmitted through the phone line. See also bps (bits per seconds). STANDARD A document setting for sending normal typewritten or printed documents containing only text and no drawings, photographs, or illustrations. Standby The mode in which the MultiPASS is on and ready to use.
Refers to how the typeface appears: slanted (italic) or upright. UHQ (Ultra High Quality) An exclusive Canon digital image processing system that incorporates 64 shades of gray along with a special edge enhancement feature which ensures that text and photos are transmitted with ultimate clarity.