Canon imageRUNNER ADVANCE C5255 Series Service Manual page 619

■ Debug Logs
● Obtaining Log Files
Updater log files can be obtained by copy & paste from remote UI.
This procedure is shown below.
1. Check that the "CDS-MEAP" or "CDS-FIRM" is enabled in the service mode. If they are not
enabled, change the value to "1" and then restart the device.
Service mode (Level1) > Mode List
• COPIER > OPTION > FNC-SW > CDS-MEAP: 1
• COPIER > OPTION > FNC-SW > CDS-FIRM: 1
2. Log in the remote UI (URL: http://<device's IP address or host name>) using the system
administrator right.
3. From "Display Logs/Communication Test" screen, obtain System Logs (log level 4) and
Update Logs by copy & paste.
Top page (Remote UI) > [Settings/Registration] > [Management Settings] > [License/
Others] > [Register/Update Software] > "Display Logs/Communication Test"
6
Troubleshooting > Version upgrade > Version Upgrade via CDS > Debug Logs
6 Troubleshooting > Version upgrade > Version Upgrade via CDS > Debug Logs
NOTE:
• See "Setting Log Level" in chapter 2 for details of changing Log Level
4. If the value of CDS-MEAP or CDS-FIRM was changed in the service mode, return to the
original value and then restart the device to enable this setting.
Obtaining the log files is completed.
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