Canon MultiPASS C555 User Manual
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Canon MultiPASS C555 User Manual

Canon MultiPASS C555 User Manual

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Summary of Contents for Canon MultiPASS C555

  • Page 1 User’s Manual...
  • Page 2 Canon Computer Systems, Inc. has reviewed this User’s Guide thoroughly in order to make it an easy to use guide for your Canon MultiPASS C555 system. All statements, technical information, and recommendations in this guide and in any guides or related...

  • Page 3: Connection Of The Equipment

    Canon recommends an individual line following industry standards, e.g. the 2500 (Touch Tone) or 500 (Rotary/Pulse Dial) telephones. A dedicated extension off a PBX unit without “Call Waiting” can be used with your MultiPASS C555. Key telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a fax error.

  • Page 4: In Case Of Equipment Malfunction

    User’s Guide, disconnect the equipment from the telephone line or unplug the power cord. The telephone line should not be reconnected or the power cord plugged in until the problem is completely resolved. Users should contact Canon Authorized Service Facilities for servicing of equipment. Information regarding Authorized Service Facility locations can be obtained by calling the Canon Computer Systems Customer Care Center.
  • Page 5 To automatically enter this information into your MultiPASS C555, follow the instructions in Chapter 3 of this User’s Guide. Preface Canon U.S.A.

  • Page 6: Users In Canada

    Canon recommends an individual line following industry standards [e.g., the 2500 (touch tone) or 500 (rotary/pulse dial) telephones]. A dedicated extension off a PBX without “Camp On” signals is also permissible with your MultiPASS C555. Key telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a fax error.
  • Page 7 Ringer Equivalence Numbers of all the devices does not exceed 5. The REN of this product is 0.3. Preface CANON CANADA INC. 1-800-263-1121 24 HOURS A DAY, SEVEN DAYS A WEEK...

  • Page 8: Table Of Contents

    Contents Chapter 1: Introduction Welcome ...1-2 Main Features of the MultiPASS...1-3 Using Your Documentation ...1-5 How to Use This Guide...1-5 Type Conventions Used in This Guide ...1-6 Customer Support...1-7 Important Safety Instructions ...1-7 Chapter 2: Setting Up Choosing a Location for the MultiPASS ...2-2 Dimensions ...2-2 Unpacking the MultiPASS...2-2 Do You Have Everything?...2-2...
  • Page 9 Printable Areas ...5-3 Selecting Print Media...5-4 Setting the Paper Thickness Lever...5-6 Loading Paper ...5-7 Loading Envelopes ...5-8 Using Canon Specialty Print Media ...5-10 Specialty Print Media Guidelines...5-10 Printing on High Resolution Paper...5-11 Using the Cleaning Sheet ...5-11 Printing on Fabric Sheets ...5-13 Printing on Banner Paper ...5-14...
  • Page 10 Sending Methods...7-6 Memory Sending...7-6 Manual Sending...7-7 Canceling Sending...7-9 Redialing When the Line is Busy...7-10 Manual Redialing ...7-10 Canceling Manual Redialing...7-10 Automatic Redialing...7-10 What is Automatic Redialing?...7-10 Canceling Automatic Redialing...7-10 Setting the Options for Automatic Redialing ...7-11 Sequential Broadcasting...7-13 Sending a Document to More Than One Destination ...7-13 Sending a Document Using Group Dialing...7-14 Delayed Sending ...7-15 Sending Other Documents While the MultiPASS is Set for...
  • Page 11 Receiving in Color...8-15 Setting Color Reception...8-15 Receiving While Registering, Copying, or Printing...8-16 Receiving Faxes in Memory When a Problem Occurs...8-16 Canceling Receiving ...8-16 Chapter 9: Special Features Special Dialing ...9-2 Dialing Through a Switchboard ...9-2 Dialing an Overseas Number (With Pauses)...9-2 Switching Temporarily to Tone Dialing...9-3 Chapter 10: Making Copies Documents You Can Copy ...10-2...
  • Page 12 Chapter 13: Troubleshooting If You Cannot Solve the Problem ...13-2 Clearing Jams...13-3 Jams in the ADF ...13-3 Jams in the Multi-Purpose Tray...13-4 LCD Messages ...13-5 Printing Problems ...13-13 Print Quality Problems ...13-15 Color Printing and Color Copying Problems...13-17 Paper Feeding Problems ...13-18 Faxing Problems...13-20 Sending Problems ...13-20 Receiving Problems...13-21...
  • Page 13 This chapter introduces you to your MultiPASS. You will find a summary of its features and details on how to use this guide. Welcome ...1-2 Main Features of the MultiPASS ...1-3 Using Your Documentation ...1-5 How to Use This Guide ...1-5 Type Conventions Used in This Guide...1-6 Customer Support ...1-7 Important Safety Instructions ...1-7...

  • Page 14: Welcome

    Welcome Thank you for purchasing the Canon MultiPASS C555 (hereafter referred to as the MultiPASS). The MultiPASS is a complete multifunction system for your home or small office. It combines the following essential office machines into a single, convenient, compact desktop unit: •...

  • Page 15: Main Features Of The Multipass

    Main Features of the MultiPASS Color Printer Features • Canon Bubble Jet (BJ) printing for first-rate crisp printing, vibrant colors, and simple maintenance • 720 (horizontal) 360 (vertical) dpi high-resolution color printing at exceptional speed • Wide variety of print media available for printing (e.g. glossy photo paper, transparencies, back print film, etc.)
  • Page 16 Color Copier Features • Color copying • Black & white copying—up to 99 copies • 360-dpi high-resolution copying (single copies) • Copy reduction—70%, 80%, or 90% • Copy enlargement in COLOR SNAPSHOT mode—150% or 200% Color Scanner Features • TWAIN compatible to scan images using any graphics or optical character recognition (OCR) applications that also support the TWAIN standard •...

  • Page 17: Using Your Documentation

    Your MultiPASS includes the following documentation to help you use your MultiPASS quickly and easily: • MultiPASS C555 User’s Guide (this guide): Provides detailed information on how to set up, operate, maintain, and troubleshoot your MultiPASS. • MultiPASS Suite for Windows MultiPASS to print, fax, and scan from within your PC’s Windows...

  • Page 18: Type Conventions Used In This Guide

    Type Conventions Used in This Guide Please read the list below of symbols, terms, and abbreviations used in this guide. A complete glossary of terms is included at the end of this guide. Cautions tell you how to avoid actions that could injure you or damage your MultiPASS.

  • Page 19: Customer Support

    MultiPASS needs servicing, contact the Customer Care Center. Getting Help From Canon Canon Computer Systems, Inc. offers a full range of customer technical support* options: • For e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.ccsi.canon.com)

  • Page 20: Important Safety Instructions

    Important Safety Instructions Read these safety instructions thoroughly before using your MultiPASS, and keep them handy in case you need to refer to them later. Except as specifically described in this guide, do not attempt to service the MultiPASS yourself. Never attempt to disassemble the unit: opening and removing its interior covers will expose you to dangerous voltages and other risks.
  • Page 21 guide. Adjust only those controls that are covered by the operating instructions in this guide. Improper adjustment of other controls may result in damage and may require extensive work by a qualified technician to restore the product to normal operation. –...
  • Page 22 Power Supply • Plug the MultiPASS into a standard 120 V AC 60 Hz, three-prong grounded outlet. Only operate the MultiPASS from the type of power source indicated on the unit’s label. If you are not sure of the type of power available, consult your local power company.

  • Page 23: Chapter 2 Setting Up

    This chapter explains how to prepare your MultiPASS for use. Choosing a Location for the MultiPASS...2-2 Dimensions...2-2 Unpacking the MultiPASS ...2-2 Do You Have Everything? ...2-2 Removing Shipping Materials ...2-4 Assembling the MultiPASS ...2-5 Making Connections ...2-6 Connecting the Telephone Line and External Devices...2-6 Connecting the MultiPASS to Your PC...2-7 Connecting the Power Cord ...2-8 Main Components of the MultiPASS ...2-9...

  • Page 24: Choosing A Location For The Multipass

    Make sure you have the following documentation as well as the items shown on the next page: • QUICK START GUIDE • STAND-ALONE FAX MANUAL • CANON CREATIVE CD for MultiPASS C555 • LIMITED WARRANTY CARD The following items are in MultiPASS SUITE SOFTWARE/PRINTER DRIVER CD-ROM: • MultiPASS C555 USER’S GUIDE (This guide) •...
  • Page 25 • Important! Save your sales receipt for proof of purchase in case your unit requires warranty service. The actual shipping materials may differ in shape, quantity, and position from the ones shown above. Chapter 2 r DOCUMENT SUPPORT t BJ CARTRIDGE CONTAINER y MultiPASS C555 UNIT u BCI-21 BLACK BJ TANK Setting Up...

  • Page 26: Removing Shipping Materials

    Removing Shipping Materials The MultiPASS has been packed with protective material to protect it during shipping. Remove this material as follows and keep it in case you need to transport the unit in the future: Remove the shipping tapes from the top of the MultiPASS.

  • Page 27: Assembling The Multipass

    Assembling the MultiPASS Follow this procedure to assemble the MultiPASS: To see how the MultiPASS will look fully assembled, 1 Main Components of the MultiPASS , p. 2-9. Hold the document support so that it curves toward the back of the unit and fit the tabs of the support into the slots above the ADF.

  • Page 28: Making Connections

    Making Connections Connecting the Telephone Line and External Devices The MultiPASS has three jacks on the back for connection of the telephone line, a telephone, and an additional external device such as an extension phone, answering machine, or data modem. If you only have one telephone line and plan to use the MultiPASS for receiving both faxes and voice calls, you will need to connect a telephone and/or an answering machine to the unit.

  • Page 29: Connecting The Multipass To Your Pc

    -or- • A USB cable no longer than 16.4 feet (5 meters) You can purchase either of these cables from your local authorized Canon dealer. You only need to connect one of the above cables. Follow this procedure to connect the appropriate cable:...

  • Page 30: Connecting The Power Cord

    Connecting the Power Cord Before connecting the power cord, read the guidelines in Important Safety Instructions . (1 p. 1-8) Follow this procedure to connect the power cord: Connect the supplied power cord to the power cord connector on the back of the MultiPASS.

  • Page 31: Main Components Of The Multipass

    Main Components of the MultiPASS Before using your MultiPASS, take a few moments to look over the unit and become familiar with its components. Front View ADF (AUTOMATIC DOCUMENT FEEDER) and PRINTER COVER Holds documents to be scanned. PAPER GUIDE Keeps print media in position.

  • Page 32: Back View

    Back View POWER CORD CONNECTOR Inside View PAPER THICKNESS LEVER Adjusts the gap between the print head and the print media to suit the print media’s thickness. (1 p. 5-6) C (CARTRIDGE) BUTTON Moves the cartridge holder to the center for replacement of the BJ cartridge or tanks.

  • Page 33: Operation Panel

    Operation Panel Numeric Buttons Enter numbers when dialing or registering fax/telephone numbers. Also enter characters when registering names. OPER SYMBOLS Tone Displays messages and prompts during operation. Also displays selections, text, numbers, and names when registering information. Redial/Pause Button (1 pp. 7-10, 9-2) Redials the last number that was dialed with the numeric buttons.

  • Page 34: One-Touch Speed Dialing/Special Function Buttons

    One-Touch Speed Dialing/Special Function Buttons The buttons on the right of the operation panel have the following two functions: • One-Touch Speed Dialing Buttons (1 pp. 6-5, 6-12) The buttons marked 01 to 12 can be used to dial fax/telephone numbers pre- registered under these buttons.

  • Page 35: Installing The Bj Cartridge

    Installing the BJ Cartridge Install the BJ cartridge as explained in this section. For additional information on BJ cartridges and tanks, and for instructions on replacing, see BJ Cartridge (1 p. 12-6). Guidelines Follow these guidelines to ensure optimum performance of your BJ cartridges and tanks: •...

  • Page 36: Installing The Bj Cartridge In The Multipass

    The ink in the BJ cartridges and tanks is difficult to clean up if spilled. Follow these precautions when handling: • Carefully remove packaging from BJ cartridges and tanks. • Do not attempt to disassemble or refill BJ cartridges or tanks. •...
  • Page 37 • Do not try to manually move or stop the cartridge holder since this may damage the unit. • Do not touch the components shown or any metal parts since this may adversely affect operation of the unit and/or affect print quality. Raise the blue cartridge lock lever on the cartridge holder.
  • Page 38 Press C. • The cartridge holder moves to its home position on the right side of the unit and begins cleaning the BJ cartridge print head. This process takes about 55 seconds. Do not try to manually move or stop the cartridge holder since this may damage the unit.

  • Page 39: Loading Paper

    Loading Paper This section describes how to load plain paper in the multi-purpose tray so that you can begin using your MultiPASS. For complete details on the different print media you can use and instructions for selecting and loading other print media, (1 Chapter 5, Paper Handling) . Paper Guidelines •...
  • Page 40 • Do not leave paper stacked in the multi-purpose tray for long periods of time since it may bend or curl over time, and cause paper jams or misfeeding problems. • Certain environmental conditions, such as extreme temperatures or humidity, can cause some print media to misfeed in the multi-purpose tray.

  • Page 41: Loading Paper In The Multi-Purpose Tray

    Loading Paper in the Multi-Purpose Tray Follow this procedure to load paper in the multi-purpose tray: Make sure the paper thickness lever is set to p (left). • For details, (1 p. 5-6). Do not set the paper thickness lever while the MultiPASS is printing since this will cause problems.

  • Page 42: Testing The Multipass

    Testing the MultiPASS After you have assembled the MultiPASS, installed the BJ cartridge, and loaded the paper, you can make sure the MultiPASS is printing properly by making several copies of a document. For instructions, (1 Chapter 10, Making Copies) . If you have problems printing, (1 Chapter 13, Troubleshooting) .

  • Page 43: Chapter 3 Registering Information

    This chapter describes the methods and guidelines for entering information in the MultiPASS. You will also find instructions for entering the sender information which is required before using your unit. Methods of Registering Information in the MultiPASS ...3-2 Guidelines for Entering Numbers, Letters, and Symbols...3-3 Correcting a Mistake ...3-5 Registering Required Sender Information ...3-6 What is Sender Information?...3-6...

  • Page 44: Methods Of Registering Information In The Multipass

    Methods of Registering Information in the MultiPASS To customize the MultiPASS to your particular needs, you can adjust the general operation, sending, receiving, printing, system settings, and speed dialing settings. There are two methods of adjusting these settings: Method 1: Using the MultiPASS operation panel You can adjust settings directly via the operation panel of the MultiPASS.

  • Page 45: Guidelines For Entering Numbers, Letters, And Symbols

    Guidelines for Entering Numbers, Letters, and Symbols When you come to a step that requires you to enter a name or number, refer to the table below to determine which numeric button to press for the character you want: Button Letters ( A B C a b c D E F d e f...
  • Page 46 Entering Letters Press to switch to letter mode (:A). Tone Press the numeric button that contains the letter you want. • Press repeatedly until the letter you want appears. Each button cycles through the letters it contains. • If you are unsure which button to press for the letter you want, (1 p.

  • Page 47: Correcting A Mistake

    Memory Reference under the incorrect character. Use the numeric buttons to enter the correct character over the incorrect character. When you have finished making corrections, press to register your new entry. Chapter 3 to move the cursor Registering Information CANEN CANON...

  • Page 48: Registering Required Sender Information

    TELEPHONE BOOLE (945 13) 51617 – FAX 123456 Our Ref. 350/PJC/EAC DESTINATION If you used memory sending and dialed the fax number using one- touch or coded speed dialing, the other party’s name appears here. CANON CANADA PAGE NUMBER The page number of the fax. Chapter 3...

  • Page 49: Registering Sender Information

    Registering Sender Information Follow this procedure to set the current date and time, register the fax/telephone number for your MultiPASS, and register your name or company name: Function Press Press Data Registration Press three times. • The date and time currently set for the unit are displayed.

  • Page 50: Printing A List To Check The Sender Information

    OFFHOOK ALARM VOLUME CONTROL CALLING VOLUME KEYPAD VOLUME ALARM VOLUME LINE MONITOR VOL. RX CALL LEVEL TEL LINE TYPE Registering Information to select USER DATA LIST. CANON ***************************** USER’S DATA LIST ***************************** 123 4567 CANON OUTSIDE IMAGE STANDARD HIGH TOUCH TONE...

  • Page 51: Setting The Telephone Line Type

    Setting the Telephone Line Type Before using your MultiPASS to make calls or send documents, you need to make sure the telephone line type setting of your unit matches the telephone line you have. If you are unsure of the type of telephone line you have, check with your local telephone company.
  • Page 52 This chapter gives details on the requirements for documents you load into the MultiPASS. Whether you are sending, copying, or scanning a document, read this section carefully for information on the types of documents you can load, and instructions on loading documents for your specific needs. Document Requirements ...4-2 Scanned Area of a Document ...4-3 Loading Documents ...4-3...

  • Page 53: Document Requirements

    Document Requirements The documents you load into the ADF for sending, copying, and scanning must meet the requirements shown in the table below. Depending on your document, select automatic or manual document feed with the document feed lever located at the top of the operation panel. a (Automatic Document Feed) Type of Multipage documents of the same...

  • Page 54: Scanned Area Of A Document

    Scanned Area of a Document The shaded area in the illustration below shows the scanned area of a document. Make sure your document’s text and graphics are within this area. MAX. 0.18" (MAX. 4.5 mm) Loading Documents Follow this procedure to load documents into the ADF: Open the document tray.
  • Page 55 Adjust the document guides to the width of the document. Gently insert the document, face down (top of the document first), into the ADF until you hear a beep. • Tap multipage documents on a flat surface to even the edges before inserting them into the ADF.

  • Page 56: Problems With Multipage Documents

    Problems With Multipage Documents If you have trouble feeding multipage documents into the ADF, remove the stack and tap it on a flat surface to even the edges. Then “slant” the stack so that its front edge is bevelled and insert the stack into the ADF. Make sure the document meets the document requirements.

  • Page 57: Chapter 5 Paper Handling

    Printable Areas ...5-3 Selecting Print Media ...5-4 Setting the Paper Thickness Lever ...5-6 Loading Paper...5-7 Loading Envelopes...5-8 Using Canon Specialty Print Media ...5-10 Specialty Print Media Guidelines...5-10 Printing on High Resolution Paper ...5-11 Using the Cleaning Sheet...5-11 Printing on Fabric Sheets ...5-13 Printing on Banner Paper ...5-14...

  • Page 58: Print Media Requirements

    Print Media Requirements You can stack the following media in the multi-purpose tray: Print Media Size Plain paper Letter (8.5 11 in./ 215.9 279.4 mm) Legal (8.5 14 in./ 215.9 355.6 mm) (8.27 11.69 in./ 297 mm) Envelopes U.S. Commercial No.

  • Page 59: Printable Areas

    Printable Areas To ensure optimum print quality, the MultiPASS allows for a margin along each edge of the media. Papers The shaded areas below show the printable area of papers. Be sure to print within these areas. 8.5" (215.9 mm) LETTER 11"...

  • Page 60: Selecting Print Media

    The connected sheets are divided by perforations and you can print from two to six sheets at a time. Canon Banner Paper is specially designed for use with Bubble Jet printers and produces bright and vivid color images.
  • Page 61 Starter Kit Canon Starter Kit contains an assortment of different papers for you to try out. Photo Kit Canon Photo Kit contains a Photo BJ cartridge, a BJ cartridge container, and 60 sheets of Canon High Resolution Paper. Chapter 5...

  • Page 62: Setting The Paper Thickness Lever

    Setting the Paper Thickness Lever The paper thickness lever adjusts the gap between the print head and the print media to suit the print media’s thickness. Before printing, be sure to set the paper thickness lever. For details on which position to set the paper thickness lever for the print media you are using, (1 p.

  • Page 63: Loading Paper

    Set the paper thickness lever. • For details on which position to set for the print media you are using, (1 p. 5-2). Press C. • The cartridge holder moves to its home position on the right side of the unit and begins cleaning the BJ cartridge print head.

  • Page 64: Loading Envelopes

    Loading Envelopes You can load up to 10 envelopes in the multi-purpose tray for automatic feeding into the MultiPASS. For details on the types of envelopes you can load, (1 p. 5-4). Follow this procedure to load envelopes in the multi-purpose tray: Make sure the paper thickness lever is set to (right).
  • Page 65 Insert the stack of envelopes into the multi-purpose tray until it stops q, so that the right edge of the stack is aligned with the right side of the multi- purpose tray. Slide the paper guide snugly against the left edge of the stack w.

  • Page 66: Using Canon Specialty Print Media

    Specialty Print Media Guidelines Be sure to read any instructions that come with your Canon specialty print media, as these provide important information on how to achieve the highest print quality. Follow these guidelines: •...

  • Page 67: Printing On High Resolution Paper

    Printing on High Resolution Paper To load high resolution paper in the MultiPASS, follow the same procedure as for loading paper in the multi-purpose tray (1 p. 2-19). However, before printing, be sure to raise both paper output guides as shown below: The paper output guides support the printed sheet as it exits the unit.
  • Page 68 Remove the backings from the two tapes on the cleaning sheet. With the sticky side toward you and going into the multi-purpose tray first, insert the cleaning sheet into the multi-purpose tray until it stops q, so that the right edge of the sheet is aligned with the right side of the multi- purpose tray.

  • Page 69: Printing On Fabric Sheets

    Canon Fabric Sheet FS-101 comes with a booklet that describes special handling procedures. Be sure to read this booklet for special information on fabric sheets. • Do not use the fixing agent provided with the Canon Fabric Sheet FS-101. This agent is not necessary when printing with the MultiPASS.

  • Page 70: Printing On Banner Paper

    Printing on Banner Paper Banner paper is a continuous sheet of paper with perforations at equal distances along its length, where it can be cut to the length required. For best results, use Canon Banner Paper. To set up a print job on banner paper, you must decide on the number of sheets you need.
  • Page 71 Raise both paper output guides. Make sure the paper thickness lever is set to p (left). • For details, (1 p. 5-6). Do not set the paper thickness lever while the MultiPASS is printing since this will cause problems. Cut the banner paper along one of the perforations to the length required.
  • Page 72 Gently fold along the perforations between the first and second sheets. Insert the first sheet into the multi- purpose tray until it stops q, so that the right edge of the sheet is aligned with the right side of the multi-purpose tray.

  • Page 73: Chapter 6 Speed Dialing

    This chapter describes how to register and use the speed dialing features of your MultiPASS. What is Speed Dialing?...6-2 Speed Dialing Methods ...6-2 One-Touch Speed Dialing ...6-3 Registering Numbers for One-Touch Speed Dialing ...6-3 Using One-Touch Speed Dialing ...6-5 Coded Speed Dialing...6-6 Registering Numbers for Coded Speed Dialing ...6-6 Using Coded Speed Dialing ...6-8 Group Dialing ...6-9...

  • Page 74: What Is Speed Dialing

    What is Speed Dialing? Speed dialing allows you to streamline and customize dialing procedures by registering a fax/telephone number and name under a button or code. You can then dial that number by pressing only one or a few buttons. Speed Dialing Methods The three speed dialing methods available with your MultiPASS are as follows: One-Touch Speed Dialing (2 p.

  • Page 75: One-Touch Speed Dialing

    One-Touch Speed Dialing Registering Numbers for One-Touch Speed Dialing One-touch speed dialing allows you to dial a fax/telephone number at the press of one button. You can register up to 12 fax/telephone numbers; one for every one-touch speed dialing button on the operation panel. You can also register fax/telephone numbers for one-touch speed dialing from the MultiPASS Suite.
  • Page 76 You can print the 1-Touch Spd Dial List showing all the numbers and names registered for one-touch speed dialing (1 p. 6-13). Keep this list near your MultiPASS so you can refer to it easily when dialing. Speed Dialing TEL=20 545 8545_ DATA ENTRY OK NAME Canon EUROPA DATA ENTRY OK 12/27 FaxTel Chapter 6...

  • Page 77: Using One-Touch Speed Dialing

    Using One-Touch Speed Dialing To use this feature, you must first register a number for one-touch speed dialing. (1 p. 6-3) Follow this procedure to send documents using one-touch speed dialing: Open the document tray. Adjust the document feed lever for the document you are loading.

  • Page 78: Coded Speed Dialing

    Coded Speed Dialing Registering Numbers for Coded Speed Dialing Coded speed dialing allows you to dial a fax/telephone number by pressing only three buttons. First you press Coded Dial and then you enter a two-digit code under which you have registered a fax/telephone number. You can register up to 100 fax/telephone numbers for coded speed dialing.
  • Page 79 You can print the Coded Speed Dial List showing all the numbers and names registered for coded speed dialing (1 p. 6-13). Keep this list near your MultiPASS so you can refer to it when dialing. Chapter 6 TEL=3 3758 2111_ DATA ENTRY OK NAME Canon Inc. DATA ENTRY OK A02= 12/27 FaxTel Speed Dialing...

  • Page 80: Using Coded Speed Dialing

    Using Coded Speed Dialing To use this feature, you must first register a number for coded speed dialing. (1 p. 6-6) Follow this procedure to send documents using coded speed dialing: Open the document tray. Adjust the document feed lever for the document you are loading.

  • Page 81: Group Dialing

    Group Dialing Creating Groups If you frequently send the same document to several destinations, you can create a group of these destinations and register them under a speed dialing button or code. This enables you to press a single one-touch speed dialing button, or press Coded Dial and enter a two-digit code to send the same document to all the destinations in the group.
  • Page 82 To register a group under a coded speed dialing code: Coded Dial Press , then use the numeric buttons to enter the code under which you want to register the group (00 to 99). • If a coded speed dialing code has already been registered, CODED SPEED or GROUP DIAL appears.
  • Page 83 You can print the Group Dial List showing all the numbers and names registered for group dialing (1 p. 6-13). Keep this list near your MultiPASS so you can refer to it when dialing. Chapter 6 NAME Canon GROUP 2_ :1 DATA ENTRY OK 04=1-TOUCH SPD 12/27...

  • Page 84: Using Group Dialing

    Using Group Dialing To use this feature, you must first register a group of fax numbers for one-touch or coded speed dialing. (1 p. 6-9) Follow this procedure to send a document to a group of destinations registered under a one-touch speed dialing button or coded speed dialing code: Open the document tray.

  • Page 85: Speed Dialing Lists

    Speed Dialing Lists You can print lists of destinations registered for one-touch and coded speed dialing, and group dialing. Keep these lists near your MultiPASS so you can refer to them when dialing. Printing Speed Dialing Lists Follow this procedure to print speed dialing lists: Function Press Press...

  • Page 86: Coded Speed Dial List

    03 3758 2111 516p488 6700 81 773 3173 UNSORTED LIST: DESTINATIONS LISTED IN CODE ORDER. Group Dial List 12/27/2000 17:23 FAX 123 4567 03] Canon GROUP 2 21] Canon GROUP 1 6-14 Speed Dialing CANON *********************************** CANON 1-TOUCH SPD DIAL LIST...

  • Page 87: Chapter 7 Sending Faxes

    This chapter describes how to use your MultiPASS to send faxes. Preparing to Send a Fax ...7-2 Documents You Can Fax...7-2 Adjusting the Quality of Your Faxes ...7-2 Setting Color or Black & White Transmission ...7-2 Setting the Scanning Resolution ...7-2 Setting the Scanning Contrast ...7-4 Dialing Methods...7-5 Sending Methods...7-6...

  • Page 88: Preparing To Send A Fax

    (1 Chapter 4, Document Handling) . Adjusting the Quality of Your Faxes Canon’s Ultra High Quality (UHQ that are very close to the quality of the original. The MultiPASS allows you to send a document in color or black & white, and to adjust the resolution and contrast to best suit your particular document.
  • Page 89 For black & white sending, set the resolution as follows: Make sure the light above • If not, press Color/B&W to turn it off. Image Quality Press to select the resolution setting you want. • You can select from the following: –...

  • Page 90: Setting The Scanning Contrast

    Setting the Scanning Contrast Contrast is the difference in brightness between the lightest and darkest parts of a printed document. You can adjust the contrast the MultiPASS uses to send or copy black & white documents. Adjust according to how light or dark your document is. For sending, you can also set the scanning contrast from the MultiPASS Suite.

  • Page 91: Dialing Methods

    Dialing Methods There are several ways of dialing the number of the party you want to send to. They are as follows: • Regular Dialing Dial a fax number by using the numeric buttons, just like dialing a telephone number. •...

  • Page 92: Sending Methods

    Sending Methods This section describes the methods and advantages of the two main sending methods: Memory sending and Manual sending. Memory Sending Memory sending is a quick and easy way to send a document. The MultiPASS scans the document into its memory, and as the first page of a multipage document is being scanned, the unit begins calling the other party and transmitting the information even as the remaining pages are being scanned.

  • Page 93: Manual Sending

    Start Press to begin scanning for sending, or if you used speed dialing, wait a few seconds for the MultiPASS to begin scanning automatically. • If you prefer the MultiPASS never to scan a document automatically after a few seconds, disable the TIME OUT setting.
  • Page 94 Dial the other party’s fax/telephone number. • For dialing methods, (1 p. 7-5). • If you make a mistake during dialing, press Hook or hang up the handset and start again from step 4. When you hear the other party answer the call, pick up the handset to start talking.

  • Page 95: Canceling Sending

    Canceling Sending Follow this procedure if you want to stop sending a document before transmission is completed: Cancel manual sending as follows: Stop Press • The transmission is canceled. • The MultiPASS prints an Error TX Report. (1 p. 11-4) Cancel memory sending as follows: Stop Press...

  • Page 96: Redialing When The Line Is Busy

    Redialing When the Line is Busy There are two methods of redialing: Manual redialing and Automatic redialing. This section explains these two methods. Manual Redialing Press Redial/Pause to dial the last number you dialed with the numeric buttons. (This starts redialing regardless of whether automatic redialing is enabled.) Canceling Manual Redialing To cancel manual redialing, press Stop.

  • Page 97: Setting The Options For Automatic Redialing

    Stop Press • The MultiPASS asks you to confirm that you want to cancel. Press to cancel redialing. Tone • Redialing is not canceled until you press T. • If you change your mind and want to continue redialing, press #. •...
  • Page 98 Press twice. Use the numeric buttons to enter the number of times you want the unit to redial. • You can select from 1 to 10 times. • The default setting is twice. Press twice. Use the numeric buttons to enter the time interval between redialings.

  • Page 99: Sequential Broadcasting

    Sequential Broadcasting Sending a Document to More Than One Destination This feature allows you to scan a document once and send it to several destinations. You can send the document to a maximum of 113 destinations using a combination of the following dialing methods: •...

  • Page 100: Sending A Document Using Group Dialing

    Regular dialing: Use the numeric buttons to enter the fax number, then press to the broadcast list. • You can only enter one fax number this way. • If you enter an incorrect destination, press Function, then Clear. Then press Function again, and enter the correct destination.

  • Page 101: Delayed Sending

    Delayed Sending You can use your MultiPASS to send faxes at a preset time. This feature is called Delayed sending or Timer sending . By using this feature, you can take advantage of lower long distance rates at night, for example. •...

  • Page 102: Documents Stored In Memory

    Photo BJ cartridge 7-16 Sending Faxes CANON ****************************** DOC. MEMORY LIST ****************************** MODE CONNECTION TEL/ID TRANSMIT [A 01] Canon TOKYO TRANSMIT COL [ 04] Canon ITALIA B’CAST 01] Canon CANADA [A 02] Canon FRANCE B’CAST 03] Canon GROUP 2 Black & White Document in Memory Printing possible.
  • Page 103 Follow this procedure to print a document stored in memory: Function Press Press Memory Reference to select PRINT DOCUMENT. Press to select the transaction number (TX/RX NO.) of the document you want to print. • The marks before the transaction number (TX/RX NO.) mean the following: –...

  • Page 104: Deleting A Document From Memory

    Deleting a Document From Memory Follow this procedure to delete a document from memory: Function Press Press Memory Reference DOCUMENT. Press number (TX/RX NO.) of the document you want to delete. • The marks before the transaction number (TX/RX NO.) mean the following: –...

  • Page 105: Chapter 8 Receiving Faxes

    This chapter explains the different methods for receiving faxes and also contains useful information on fax reception. Different Ways to Receive a Fax ...8-2 Receiving Both Faxes and Telephone Calls Automatically: Fax/Tel Mode...8-3 Setting Fax/Tel Mode...8-3 Setting the Options for Fax/Tel Mode...8-4 Receiving Faxes Manually: MANUAL MODE...8-6 Setting MANUAL MODE ...8-6 Receiving a Fax Manually ...8-6...

  • Page 106: Different Ways To Receive A Fax

    Different Ways to Receive a Fax The MultiPASS provides you with several modes for receiving faxes. To determine which mode best suits your requirements, refer to the table below: Receive Mode Main Use Operation Fax/Tel Mode Fax/Tel MANUAL MODE FAX ONLY MODE Fax ANS.MACHINE Fax/Tel MODE...

  • Page 107: Receiving Both Faxes And Telephone Calls Automatically: Fax/Tel Mode

    Receiving Both Faxes and Telephone Calls Automatically: Fax/Tel Mode Set this mode if you want your MultiPASS to automatically switch between voice and fax calls. For this mode, you need to have an extension phone connected to your MultiPASS. (1 p. 2-6) Setting Fax/Tel Mode Your MultiPASS is factory-set to Fax/Tel Mode.

  • Page 108: Setting The Options For Fax/Tel Mode

    Setting the Options for Fax/Tel Mode If you set Fax/Tel Mode, you can control precisely how the MultiPASS handles incoming calls by adjusting the following settings: • Adjust the time the unit takes to check whether a call is from a fax machine or a telephone (RING START TIME setting).
  • Page 109 Follow this procedure to set the Fax/Tel Mode options: Follow steps 1 to 9 ( Press Use the numeric buttons to enter the time the unit waits before ringing when it receives a call. • You can select from 0 to 30 seconds. •...

  • Page 110: Receiving Faxes Manually: Manual Mode

    Receiving Faxes Manually: MANUAL MODE In MANUAL MODE, if you connect a telephone or an extension phone to your MultiPASS, you can receive voice calls as well as manually activate reception of faxes. You can activate reception from the MultiPASS or from the telephone or extension phone connected to the unit (this is called Remote receiving ).
  • Page 111 If you hear a slow beep tone or silence: Someone is trying to send you a fax. If the telephone is close to your unit, press on the MultiPASS to begin receiving the fax. Hang up the handset. • If the extension phone is located away from your unit, dial 25 (the remote receiving ID) on the telephone or extension phone and hang up.

  • Page 112: Receiving Faxes Automatically: Fax Only Mode

    Receiving Faxes Automatically: FAX ONLY MODE If you have a separate telephone line for the MultiPASS, set FAX ONLY MODE for the MultiPASS to answer all calls as fax calls. Setting FAX ONLY MODE Follow this procedure to set the receive mode to FAX ONLY MODE: Function Press Press...

  • Page 113: Receiving With An Answering Machine: Ans.machine Mode

    Receiving With an Answering Machine: ANS.MACHINE MODE Connecting an answering machine to the MultiPASS allows you to receive faxes and telephone messages while you are out of the office. In ANS.MACHINE MODE, the MultiPASS allows the answering machine to answer incoming calls, then listens for the fax tone and automatically receives the fax if it detects this tone.

  • Page 114: Receiving Using The Distinctive Ring Pattern Detection Feature: Drpd

    Receiving Using the Distinctive Ring Pattern Detection Feature: DRPD Some telephone companies offer a Distinctive Ring Pattern (DRP) service whereby they assign two or more telephone numbers with distinctive ring patterns to a single telephone line. If your telephone company offers such a service, you can have both a fax number(s) and a telephone number(s) for your MultiPASS using only one telephone line.
  • Page 115 to select RX SETTINGS. Press to select RX MODE. Press to select DRPD. Press to select the type of ring pattern you want to set. • You can select from the following: – NORMAL RING – DOUBLE RING – SHORT-SHORT-LONG –...
  • Page 116 If the RX MODE setting is set to DRPD, only DRPD will be displayed in the LCD when Receive Mode is pressed. 8-12 Receiving Faxes to select the type of call to DATA ENTRY OK UNIT NAME CANON DATA ENTRY OK RX MODE FAX/TEL AUTO SW SHORT-SHORT-LONG 12/27 DRPD...

  • Page 117: How Drpd Responds To Calls

    How DRPD Responds to Calls When there is an incoming call, the MultiPASS checks the incoming ring pattern and determines the type of pattern being received. The MultiPASS may require up to 10 seconds to determine the pattern type. During this time, any telephone device connected to the MultiPASS reacts according to how you registered the setting.

  • Page 118: Receiving Faxes To The Multipass Suite

    Receiving Faxes to the MultiPASS Suite When your PC is on, you can set the MultiPASS Suite to automatically upload incoming faxes from the MultiPASS to your PC. (1 MultiPASS Suite User’s Guide ) When Your PC is Off If you have set the MultiPASS Suite to upload to faxes from your MultiPASS to your PC, you can set the MultiPASS to either save the faxes in memory or upload them to your PC when your computer is off.

  • Page 119: Receiving In Color

    Receiving in Color Your MultiPASS has been factory-set to receive faxes in color from fax machines with color capability. When receiving a fax, your MultiPASS detects if the incoming fax is a color or black & white transaction, and prints the fax accordingly. For automatic printing of received color faxes, you need to have the Color or Photo BJ cartridge installed in your unit.

  • Page 120: Receiving While Registering, Copying, Or Printing

    Receiving While Registering, Copying, or Printing Since the MultiPASS is a multitasking device, it can receive faxes and voice calls while you are entering your user information, making copies, or printing. If you receive a fax while you are copying or printing, the MultiPASS stores the incoming fax in memory.

  • Page 121: Chapter 9 Special Features

    Chapter 9 Special Features This chapter describes the special features of the MultiPASS. Special Dialing ...9-2 Dialing Through a Switchboard...9-2 Dialing an Overseas Number (With Pauses)...9-2 Switching Temporarily to Tone Dialing ...9-3 Chapter 9 Special Features...

  • Page 122: Special Dialing

    Special Dialing This section explains special dialing features, such as dialing through a switchboard, dialing overseas numbers, and switching temporarily to tone dialing. Dialing Through a Switchboard A PBX (Private Branch Exchange) is an on-site telephone switchboard. If your MultiPASS is connected through a PBX or other telephone switching system, you have to dial the outside line access number first, and then dial the number of the party you are calling.

  • Page 123: Switching Temporarily To Tone Dialing

    Use the numeric buttons to dial the country code, the area code, and the fax/telephone number of the other party. • If you enter the wrong number, press Stop and start again from step 4. If necessary, press • A pause at the end of a number (P) is fixed to ten seconds.
  • Page 124 Use the numeric buttons to enter the numbers requested by the information service. • Numbers entered after pressing T will be dialed using tone dialing. When you have finished, press to disconnect the call. • If you used the telephone or extension phone, hang up the handset to disconnect the call.

  • Page 125: Chapter 10: Making Copies

    This chapter describes how to use your MultiPASS to make copies and explains how to adjust settings for copying and printing. Documents You Can Copy ...10-2 Copying Documents...10-2 Setting the Length of the Bottom Margin ...10-4 Chapter 10 Chapter 10 Making Copies Making Copies 10-1...

  • Page 126: Documents You Can Copy

    Documents You Can Copy For information on the types of documents you can copy, their requirements, and details on loading documents, (1 Chapter 4, Document Handling) . Copying Documents One of the MultiPASS’ convenient features is its ability to make high-quality black & white and color copies.
  • Page 127 For black & white copying: Color / B&W Make sure the Image Quality then press to select the image quality setting you want. • If the Color/B&W button’s light is on, press Color/B&W to turn it off. • You can select from the following: –...

  • Page 128: Setting The Length Of The Bottom Margin

    Setting the Length of the Bottom Margin You can adjust the length of the bottom margin for color reception. The default margin length is NORMAL (0.83 inches/21 mm). Follow this procedure to set the length of the bottom margin: Function Press Press Data Registration...

  • Page 129: Chapter 11 Reports And Lists

    This chapter describes the reports and lists that can be printed from your MultiPASS. Summary of Lists and Reports ...11-2 Activity Report ...11-3 Transmission (TX) Report ...11-4 Multi-Transaction (TX/RX) Report ...11-5 Reception (RX) Report ...11-5 Chapter 11 Chapter 11 Reports and Lists Reports and Lists 11-1...

  • Page 130: Summary Of Lists And Reports

    Summary of Lists and Reports The table below shows the lists and reports that can be printed from your MultiPASS. Refer to the pages indicated for more details. Report or List User’s Data List Activity Report Transmission (TX) Report Reception (RX) Report Multi-Transaction (TX/RX) Report Doc.

  • Page 131: Activity Report

    APPEARED ON A PREVIOUS REPORT. Chapter 11 CANON ***************************** ACTIVITY REPORT ***************************** CONNECTION ID 905 795 1111 Canon CANADA 5001 AUTO RX 905 795 1111 Canon CANADA 5002 AUTO RX 03 3758 2111 Canon TOKYO 0001 B’CAST 2 887 0166 Canon AUSTRALIA 0001 B’CAST...

  • Page 132: Transmission (Tx) Report

    TRANSMISSION DURATION TRANSMISSION TIME 11-4 Reports and Lists CANON *********************** TX REPORT *********************** 0003 :COLOR TX 1 432 2060 Canon OPTICS 12/27 14:59 00’00 CANON #018 BUSY/NO SIGNAL ******************************* ERROR TX REPORT ******************************* TX FUNCTION WAS NOT COMPLETED TX/RX NO...

  • Page 133: Multi-Transaction (Tx/Rx) Report

    ––––– CANON *********************** RX REPORT *********************** RECEPTION OK TX/RX NO 5004 :COLOR RX CONNECTION TEL 905 795 1111 CONNECTION ID Canon CANADA ST. TIME 12/27 14:59 USAGE T 01’59 PGS. RESULT Canon CANADA Canon TOKYO Canon FRANCE “:COLOR RX” INDICATES A COLOR RECEPTION.

  • Page 134: Chapter 12 Maintenance

    This chapter explains periodic cleaning procedures and replacement of BJ cartridges and tanks. Periodic Cleaning ...12-2 Cleaning the MultiPASS’ Exterior ...12-2 Cleaning the MultiPASS’ Interior ...12-2 Cleaning Inside the ADF (Automatic Document Feeder)...12-2 Cleaning the Scanner Components ...12-5 Cleaning the Rollers ...12-6 BJ Cartridge ...12-7 BJ Cartridges and BJ Tanks ...12-7 When to Replace a BJ Cartridge or BJ Tank ...12-8...

  • Page 135: Periodic Cleaning

    Periodic Cleaning Your MultiPASS requires little periodic maintenance. This section describes the necessary cleaning procedures for your MultiPASS. Please note the following before cleaning your unit: • Be sure to disconnect the power cord before cleaning the MultiPASS. Since documents in memory are erased when the power is disconnected, print any documents stored in memory before disconnecting the power cord.
  • Page 136 Lift the document guides to open the ADF (Automatic Document Feeder). • If the ADF (Automatic Document Feeder) does not open easily, slide the document guides outward and then open the ADF (Automatic Document Feeder). • Or slide the Document Feed Lever to either the automatic or manual setting.
  • Page 137 Close the document tray. Reconnect the power cord. 12-4 Maintenance Chapter 12...

  • Page 138: Cleaning The Scanner Components

    Cleaning the Scanner Components Follow this procedure to periodically check and clean the scanner components: Disconnect the power cord from the MultiPASS. Open the document tray. Open the operation panel partially by gently pulling it toward you. • It only opens slightly. While holding the operation panel open, clean these components: •...

  • Page 139: Cleaning The Rollers

    Clean the shaded area of the operation panel. • Dirt and dust particles that collect on the underside of the operation panel affect the quality of the documents you copy or send. Use a clean, soft, dry, lint-free cloth to wipe up paper dust from the areas (shaded) surrounding the separation roller.

  • Page 140: Bj Cartridge

    BJ Cartridge BJ Cartridges and BJ Tanks Canon offers several BJ cartridges and tanks for use with the MultiPASS. BC-21e Color BJ Cartridge (Included with the MultiPASS) Contains the print head unit and two replaceable BJ tanks, one color (cyan, magenta, yellow) and one black. When you run out of ink, you can replace the BJ tanks without having to replace the print head unit.

  • Page 141: When To Replace A Bj Cartridge Or Bj Tank

    • To help ensure the maximum life of your BJ cartridges, always follow the guidelines for cartridge maintenance. (1 p. 2-13) • For optimum printing results and to avoid printing problems, Canon recommends that you only use the Canon BJ cartridges and tanks mentioned in this guide.
  • Page 142 • To help ensure the maximum life of your BJ cartridges, always follow the guidelines for cartridge maintenance. (1 p. 2-13) • For optimum printing results and to avoid printing problems, Canon recommends that you only use the Canon BJ cartridges and tanks mentioned in this guide.

  • Page 143: Testing And Cleaning The Bj Cartridge Print Head

    Testing and Cleaning the BJ Cartridge Print Head The print head in the BJ cartridge contains nozzles through which ink is propelled onto the paper. To maintain the best possible print quality, these nozzles need to be cleaned from time to time. Your MultiPASS is equipped with a print head cleaning function that does this.

  • Page 144: Cleaning The Bj Cartridge Print Head

    Cleaning the BJ Cartridge Print Head If your printouts become faint or streaked, or if their quality otherwise deteriorates, print the nozzle check pattern to see if the print head nozzles are operating properly (1 p. 12-10). If the pattern is broken, missing, or a specific color is not printed, clean the BJ cartridge print head.

  • Page 145: Replacing The Bj Cartridge

    Replacing the BJ Cartridge This section describes how to replace the BJ cartridge. Before replacing the BJ cartridge, be sure to read the section When to Replace a BJ Cartridge or BJ Tank. (1 p. 12-8) • The procedure explained here is the same for replacing an old BJ cartridge with a new one, or simply exchanging the BJ cartridge for one of the optional BJ cartridges.
  • Page 146 • Do not try to manually move or stop the cartridge holder since this may damage the unit. • Do not touch the components shown or any metal parts since this may adversely affect operation of the unit and/or affect print quality. •...
  • Page 147 With the label facing outward, insert the BJ cartridge into the cartridge holder. Lower the blue cartridge lock lever until it locks into position. Press C. • The cartridge holder moves to its home position on the right side of the unit and begins cleaning the BJ cartridge print head.

  • Page 148: Replacing A Bj Tank

    Replacing a BJ Tank This section describes how to replace a BJ tank in an installed Color BJ cartridge. Before replacing a BJ tank, be sure to read the section When to Replace a BJ Cartridge or BJ Tank . (1 p. 12-8) •...
  • Page 149 • Do not try to manually move or stop the cartridge holder since this may damage the unit. • Do not touch the components shown or any metal parts since this may adversely affect operation of the unit and/or affect print quality. •...
  • Page 150 Remove the new BJ tank from its package, then remove the orange protective cap. • Discard the cap. Never attempt to reattach it to the BJ tank. • Spilled ink can stain any surface; protect yourself and your work area. Do not touch the ink port on the BJ tank.

  • Page 151: Transporting The Multipass

    Transporting the MultiPASS Whenever you plan to transport the MultiPASS, you need to prepare it so it will not be damaged during the move. Follow this procedure to prepare and pack your MultiPASS and its components: Disconnect the power cord. DO NOT remove the BJ cartridge from the MultiPASS.
  • Page 152 If your MultiPASS is not operating properly, use the information in this chapter to try and solve the problem. If You Cannot Solve the Problem ...13-2 Clearing Jams ...13-3 Jams in the ADF ...13-3 Jams in the Multi-Purpose Tray...13-4 LCD Messages ...13-5 Printing Problems...13-13 Print Quality Problems...13-15 Color Printing and Color Copying Problems...13-17...

  • Page 153: If You Cannot Solve The Problem

    If the MultiPASS makes strange noises, emits smoke or strange smells, unplug it immediately and contact the Customer Care Center. Do not attempt to disassemble or repair the unit yourself. If you need to contact Canon directly, make sure you have the following information: • Product name MultiPASS C555 •...

  • Page 154: Clearing Jams

    Clearing Jams On occasion, the document feeding into the MultiPASS’ ADF or the paper in the multi- purpose tray may misfeed or jam. If this happens, you can usually fix the problem using one of the procedures described in this section. You do not need to unplug the MultiPASS when clearing paper jams.

  • Page 155: Jams In The Multi-Purpose Tray

    Jams in the Multi-Purpose Tray If paper or other print media jams in the multi-purpose tray, the LCD displays CLEAR PAPER JAM. Follow this procedure to clear the paper jam: Close the document tray if necessary. Gently pull any jammed paper out of the unit as shown.

  • Page 156: Lcd Messages

    LCD Messages The following messages are displayed in the LCD when the MultiPASS is performing a function or encounters an error. The error code appears in the Activity Report. (1 p. 11-3) Message Error Code Cause — AUTO REDIAL — BLACK INK EMPTY #005/018 BUSY/NO SIGNAL...
  • Page 157 Message Error Code Cause — CALLING — CART. RETURN CARTRIDGE JAMMED — CHANGE CARTRIDGE #052 — CHECK COVER #001 CHECK DOCUMENT — CHECK PAPER SIZE 13-6 Troubleshooting The unit is calling the other party’s fax machine. The cartridge holder is returning to its home position.
  • Page 158 Message Error Code Cause — CHECK PRINTER CLEAR PAPER JAM — COLOR INK EMPTY — CONVERT CLR>B&W? — Chapter 13 Action There may be an Check for a paper clip or obstruction that is not other small object, or that allowing the cartridge the orange protective cap holder mechanism to...
  • Page 159 Message Error Code Cause DIALING DOC. TOO LONG DOCUMENT READY ECM RX ECM TX HANG UP PHONE INSTALL BC-21e 13-8 Troubleshooting — The unit is dialing the receiving fax machine. #003 The document is longer than 39.4 inches (1 meter). —...
  • Page 160 Message Error Code Cause INSTALL BC-21e ( Continued ) — INSTALL BC21/22e — INSTALL BC21e/20 — LINE IN USE Chapter 13 Action You tried to print a Remove the Black BJ received color fax with cartridge and install the the installed Black BJ Color BJ cartridge cartridge.
  • Page 161 Message Error Code Cause LOAD PAPER MEMORY FULL MEMORY USED nn % NO ANSWER NO RX PAPER NO TEL # 13-10 Troubleshooting — The multi-purpose tray is empty. #037 The unit’s memory is full because it has received too many documents, or a very long or detailed document.
  • Page 162 Message Error Code Cause #025 NOT AVAILABLE PHOTO INK IN USE — — PLEASE WAIT — PRINT W/ BC-22e? — PUT IN CARTRIDGE — REC’D IN MEMORY RECEIVED IN FILE — Chapter 13 Action In manual sending, you Use regular dialing, or entered a speed dialing enter a one touch speed number that is assigned...
  • Page 163 Message Error Code Cause RECEIVED IN FILE ( Continued ) START AGAIN TRY AGAIN IN B&W TX/RX CANCELLED TX/RX NO. nnnn TX/RX NO. nnnn SCANNING P . nnn MEMORY FULL (Three messages toggle.) WAIT COOLING 13-12 Troubleshooting The MultiPASS Status Monitor is not running.

  • Page 164: Printing Problems

    Printing Problems The MultiPASS displays an error message. The MultiPASS may have a paper jam. • Clear the paper jam. (1 p. 13-4) • If the MultiPASS has no paper jam, unplug the unit and wait five seconds, then plug it in again.
  • Page 165 – The PC’s parallel interface port may be disabled. – Another hardware device or software application is attempting to communicate with the same parallel interface port to which the MultiPASS is connected. The BJ cartridge moves, but ink does not appear. The orange protective tape may not be removed from the BJ cartridge.

  • Page 166: Print Quality Problems

    (1 p. 2-17) The Status Monitor is not running. • Start the MultiPASS Status Monitor from Start | Programs | Canon MultiPASS Suite 3.2. Print Quality Problems The print quality is not what you expect; print is not clear, is splashed, has missing dots or white streaks.
  • Page 167 The nozzles on the BJ cartridge print head may be clogged. • Refer to the flow chart (1 p. 12-9) and clean the BJ cartridge print head if necessary. (1 p. 12-11) The BJ cartridge or tanks may not be installed properly. •...

  • Page 168: Color Printing And Color Copying Problems

    The print side is rubbed and stained. The paper thickness lever is not set correctly. • When you print images that contain large quantities of ink, the paper may curl and rub. Set the paper thickness lever to Color Printing and Color Copying Problems The MultiPASS prints only in black.

  • Page 169: Paper Feeding Problems

    The print settings may not be the best for the images you are printing. • 1 MultiPASS Suite User’s Guide • Experiment with different settings and different types of paper. Hue changes. The nozzles on the BJ cartridge print head may be clogged. •...
  • Page 170 Multiple sheets load into the MultiPASS at the same time. Paper may not be loaded correctly. • Make sure the paper stack is loaded properly in the multi-purpose tray, and that the paper guide is adjusted correctly. (1 p. 2-17) Sheets of paper may be sticking together.

  • Page 171: Faxing Problems

    Faxing Problems Sending Problems You cannot send a fax. The MultiPASS may have overheated. • Unplug the MultiPASS and let it cool for several minutes. Then plug it back in and try sending again. The MultiPASS may not be set for the type of telephone line in use (pulse/tone). •...

  • Page 172: Receiving Problems

    The receiving fax machine may not be a G3 fax machine. • Make sure the receiving fax machine is compatible with the MultiPASS (which is a G3 fax machine). Images on received faxes from the MultiPASS are spotted or dirty. The receiving fax machine may not be working properly.
  • Page 173 The telephone line may not be connected properly. • Make sure all line connections are secure. (1 p. 2-6) The MultiPASS does not switch automatically between telephone and fax reception. The MultiPASS may not be set to switch automatically between telephone and fax reception.

  • Page 174: Telephone Problems

    Faxes do not print. The orange protective tape may not be removed from the BJ cartridge. • Be sure to remove the orange protective tape from the BJ cartridge before you install it. (1 p. 2-15) The BJ cartridge or tanks may not be installed properly. •...

  • Page 175: Copying Problems

    The power cord may not be plugged in securely. • Check that the power cord is plugged securely into the MultiPASS and into the wall outlet (1 p. 2-8). If the unit is plugged into a power strip, make sure the power strip is plugged in and turned on.

  • Page 176: General Problems

    MEMORY FULL appears in the LCD when making multiple copies. The MultiPASS’ memory is full. • Print or delete any documents stored in memory (1 pp. 7-16, 7-18, 8-14) to free up space in the MultiPASS’ memory, then start again. The document you are copying may have too many graphics.

  • Page 177: If The Power Goes Out

    LOAD PAPER. If this happens, press Resume to return to standby mode. (The Memory Clear Report will not be printed.) 13-26 Troubleshooting CANON ************************************ MEMORY CLEAR REPORT ************************************ MEMORY FILES DELETED MODE CONNECTION TEL/ID 01] Canon CANADA 05] Canon OPTICS [A 32] Canon UK PGS. SET TIME 12/27 16:03 12/27 16:08 Chapter 13...

  • Page 178: Chapter 14 Summary Of Settings

    This chapter explains how to access the different menus of your MultiPASS, and contains tables of all the settings you can adjust through the menu system of your MultiPASS. Understanding the Menu System...14-2 Accessing the Menus ...14-2 User Settings Menu ...14-3 Report Settings Menu ...14-4 TX (Transmission) Settings Menu...14-5 RX (Reception) Settings Menu ...14-6...

  • Page 179: Understanding The Menu System

    Understanding the Menu System The MultiPASS menu system allows you to customize the way your unit operates. It consists of six menus, each containing settings that control different functions of your MultiPASS. If your MultiPASS is connected to a PC, we recommend you use the MultiPASS Suite to adjust settings.

  • Page 180: User Settings Menu

    User Settings Menu For details on accessing the settings below, (1 p. 14-2). Setting Description Sets the current date. (1 p. 3-7) DATE & TIME UNIT TELEPHONE # Enters the fax/telephone number you want to appear at the top of each fax page you send. (1 p. 3-7) UNIT NAME Enters the name or company name you want to appear at the top of each fax page you send.

  • Page 181: Report Settings Menu

    Report Settings Menu For details on accessing the settings below, (1 p. 14-2). Setting Description TX REPORT Enables/disables automatic printing of a transmission report. (1 p. 11-4) PRINT ERROR ONLY: Prints a transmission report only when a transmission error occurs. OUTPUT YES: Prints a transmission report every time you send a document.

  • Page 182: Tx (Transmission) Settings Menu

    TX (Transmission) Settings Menu For details on accessing the settings below, (1 p. 14-2). Setting Description Enables/disables Error Correction Mode (ECM) during ECM TX transmission. MID PAUSE SET Selects the length of the pause entered when you press Redial/Pause. Enables/disables automatic redialing if the other party’s AUTO REDIAL line is busy on the first attempt.

  • Page 183: Rx (Reception) Settings Menu

    RX (Reception) Settings Menu For details on accessing the settings below, (1 p. 14-2). Setting Description ECM RX Enables/disables Error Correction Mode (ECM) during reception. RX MODE Selects the receive mode. (1 Chapter 8, Receiving Faxes ) If you select FAX/TEL AUTO SW or DRPD, you can select additional sub-settings.

  • Page 184: Printer Settings Menu

    Printer Settings Menu For details on accessing the settings below, (1 p. 14-2). Setting Description Enables/disables reduction of faxes to fit on the RX REDUCTION recording paper. REDUCE Selects the direction of the reduction. DIMENSION Selects the size of the paper loaded in the multi- PAPER SIZE purpose tray.

  • Page 185: Appendix Specifications

    Appendix Specifications The MultiPASS specifications are listed in this Appendix. General Specifications ...A-2 Printer...A-3 BJ Cartridges...A-4 Facsimile ...A-4 Telephone...A-5 Copier ...A-6 Scanner ...A-7 Appendix Specifications...

  • Page 186: General Specifications

    General Specifications • Power Source: • Power Consumption Maximum: Standby: • Weight: • Dimensions (W • Environmental Conditions Temperature: Humidity: • Liquid Crystal Display (LCD): • Display Languages: • Applicable Standards Electrical Safety: Radiation: PTT: Other: Specifications 120 V/60 Hz Approx.

  • Page 187: Printer

    • Maximum Print Width: • Resolution Color: Black: • Printable Areas: * The Canon High Resolution Paper HR-101N will be released in the near future. ** Based on Canon standard pattern. Appendix Bubble Jet ink on-demand Automatic feed (1 p. 5-2) (1 p.

  • Page 188: Bj Cartridges

    Color: • Scanning Image Processing: * 7.5% coverage ** Based on ITU-T No. 1 Chart. *** Based on Canon Multi Drop Head Standard Chart. Based on ITU-T No. 1 Chart, standard mode. † †† Based on Canon COLOR FAX TEST SHEET.

  • Page 189: Telephone

    • Transmission/Reception Memory: – 672 KB DRAM, MR storage • Fax Scanning Speed: • ADF: • Fax Resolution Black & White Standard Mode: 203 pels/in. × 98 lines/in. (8 pels/mm × 3.85 lines/mm) Black & White Fine Mode: Color Standard Mode: Color Fine Mode: •...

  • Page 190: Copier

    • Features: Copier • Scanning Resolution B&W TEXT: B&W PHOTO: COLOR DRAFT: PLAIN PAPER: HIGH. RES. PAPER: COLOR SNAPSHOT: Black & White Direct Copy: Black & White Memory Copy: • Printing Resolution: • ADF: • Default Size: • Reduction: • Enlargement: •...

  • Page 191: Scanner

    Scanner • Scanning Method: • Scanning Image Processing Halftones: Color: • ADF: • Resolution Optical: Enhanced: • Effective Scanning Width: • Compatibility: • Scanning Speed B&W Text (30–150 dpi): B&W Text (151–300 dpi): B&W Text (301–600 dpi): Grayscale (30–150 dpi): Grayscale (151–300 dpi): Grayscale (301–600 dpi): Color (30–150 dpi):...

  • Page 192: Glossary

    Alternating current . The type of electrical current available from a wall outlet. Activity Report A journal of the MultiPASS’ fax transactions, both sent and received. Automatic Document Feeder . The device included in the MultiPASS that automatically feeds the document being faxed, copied, or scanned into the MultiPASS. Application program Software prepared for a specific function or set of functions.
  • Page 193 BJ cartridge The printing mechanism that contains the print head unit and holds the ink(s). BJ tank The special type of ink container housed by the BJ cartridge. The Color BJ cartridge contains two BJ tanks: one color—BCI-21 Color (which includes cyan, magenta, and yellow) and one black—BCI-21 Black.
  • Page 194 dB(A) Stands for decibel level (a decibel being a unit of measurement for the intensity of the sound coming from the unit), adjusted for background noise. Delayed sending The ability to send a document at a preset time in the future. You do not have to be in your office to use delayed sending to one or more destinations.
  • Page 195 Factory default The MultiPASS is preprogrammed in the factory with settings that we recommend. These are known as factory default settings. You can customize your MultiPASS by changing the factory default settings. Fax/Tel switching The ability of the MultiPASS to automatically detect whether a call is from a fax machine or telephone.
  • Page 196 Halftone Using this method, the MultiPASS produces shades of gray or of colors by mapping dots to be printed. For color printing, different colored dots of ink are placed closely together to create illusions of other colors. IEEE 1284 IEEE 1284 is the new specification standard for computer-to-peripheral bi-directional parallel interface communications.
  • Page 197 (DEModulates) to digital format that the PC understands. MultiPASS Suite software Canon’s exclusive software package that allows you to use the MultiPASS with your Windows ® software applications. You must install the MultiPASS Suite to use your MultiPASS as a printer, scanner, and PC fax.
  • Page 198 Off-line The printer’s communication status in which you cannot transfer data from your PC to the printer. On-line The printer’s communication status in which it is being controlled by your PC and is ready to receive data. One-touch speed dialing An automatic dialing method that allows you to dial a fax or telephone number by pressing a single one-touch speed dialing button.
  • Page 199 Print head The printing mechanism of the BJ cartridge that contains print nozzles and ejects the ink for printing. Print head capping An automatic protection function that prevents the BJ cartridge print head from drying out or becoming clogged with dust. Printable area The area of a sheet of paper on which the MultiPASS can reproduce text or graphics (the printing area is smaller than the paper).
  • Page 200 Reduction mode See Automatic image reduction . Registering A process by which you place fax or telephone numbers, names, and other information in the MultiPASS’ memory. Regular dialing Pressing the individual numeric buttons to dial a fax or telephone number. Also known as Manual dialing.
  • Page 201 Sending Sending transmission is also defined by TX or Transmit . A fax document that has been scanned by a fax machine and sent over telephone lines, in the form of electrical pulses, to another fax machine is a sending transmission. The MultiPASS also allows you to send a black &...
  • Page 202 ™ Ultra High Quality . An exclusive Canon digital image processing system that incorporates 64 shades of gray along with a special edge enhancement feature which ensures that text and photos are transmitted with ultimate clarity. USB port This port, located at the back of the MultiPASS, is for connecting the MultiPASS to your PC.

  • Page 203: Index

    u button: 2-12 d button: 2-12 l button: 2-12 r button: 2-12 + button: 2-12 C (cartridge) button: 2-10 1-Touch Spd Dial List description: 11-2 printing: 6-13 sample: 6-14 Accessing, menus: 14-2 Activity Report description: 11-2 printing: 11-3 sample: 11-3 ACTIVITY REPORT setting: 14-4 ADF: 2-9 adding pages in: 4-5...
  • Page 204 CALLING message: 13-6 CALLING VOLUME setting: 14-3 Canceling automatic redialing: 7-10, 7-11 manual redialing: 7-10 receiving: 8-16 sending: 7-9 Canon specialty print media. See Specialty print media Capacity ADF: 4-2 multi-purpose tray: 5-2 Card, limited warranty: 2-2 CART. RETURN message: 13-6...
  • Page 205 Color sending setting: 7-2 setting resolution: 7-2, 7-3 Color/B&W button: 2-11, 7-2, 7-3, 10-2, 10-3 Components, MultiPASS: 2-9 to 2-12 Connecting answering machine: 2-6 data modem: 2-6 extension phone: 2-6 MultiPASS to PC: 2-7 parallel cable: 2-7 power cord: 2-8 telephone: 2-6 telephone line: 2-6 USB cable: 2-7...
  • Page 206 weight: 4-2 Document feed automatic: 4-2, 4-3, 4-4 manual: 4-2, 4-3, 4-4 DOCUMENT READY message: 13-8 Document requirements copying: 4-2 scanning: 4-2 sending: 4-2 Documentation, using: 1-5, 1-6 DRPD communicating with: 8-14 description: 8-2 how it responds to calls: 8-14 setting: 8-10 to 8-13 types of ring patterns: 8-10 ECM RX...
  • Page 207 High resolution paper: 5-2, 5-4 cleaning sheet: 5-11, 5-12 printing: 5-11 Holder, cartridge: 2-10 Hook button: 2-11 HORIZ & VERTICAL setting: 14-7 Image Quality button: 2-11, 7-3, 10-2, 10-3 INCOMING RING setting: 14-6 INSIDE IMAGE setting: 14-3 INSTALL BC-21e message: 13-8, 13-9 INSTALL BC21/22e message: 13-9 INSTALL BC21e/20 message: 13-9 Installing, BJ cartridge: 2-13 to 2-16...
  • Page 208 Memory sending: 7-6, 7-7 canceling: 7-9 MEMORY USED nn % message: 13-10 Menu system, understanding: 14-2 Menus. See also individual menu names accessing: 14-2 Messages, LCD: 13-5 to 13-12. See also individual message names MID PAUSE SET setting: 14-5 Mistake, correcting: 3-5 Multi TX/RX Report.
  • Page 209 2-8 connector: 2-8, 2-10 Print head cleaning: 12-11 testing: 12-10 Print media. See also individual print media names Canon specialty: 5-10 to 5-16 quantity: 5-2 requirements: 5-2 selecting: 5-4, 5-5 size: 5-2 specialty: 5-10 to 5-16 type: 5-2 weight: 5-2...
  • Page 210 Quality adjusting: 7-2 to 7-4 print problems: 13-15, 13-16 Quantity document: 4-2 print media: 5-2 REC’D IN MEMORY message: 13-11 Receive Mode button: 2-11 RECEIVED IN FILE message: 13-11, 13-12 Receiving ANS.MACHINE MODE: 8-2, 8-9 canceling: 8-16 color: 8-16 DRPD: 8-2, 8-10 to 8-14 FAX ONLY MODE: 8-2, 8-8 Fax/Tel Mode: 8-2, 8-3 to 8-5 in memory when problem occurs: 8-16...
  • Page 211 Sender information description: 3-6 printing list to check: 3-8 registering: 3-6 to 3-8 sample: 3-6 Sending canceling: 7-9 delayed: 7-15 document requirements: 4-2 manual: 7-7, 7-8 memory: 7-6, 7-7 methods: 7-6 to 7-8 preparing for: 7-2 to 7-5 problems: 13-20, 13-21 sequential broadcasting: 7-13, 7-14 setting for black &...
  • Page 212 multi-purpose: 2-9, 2-19, 5-2, 13-4 output: 2-9 TRY AGAIN IN B&W message: 13-12 TTI POSITION setting: 14-3 TX (Transmission) Settings menu: 14-5 TX Report. See also Transmission (TX) Report sample: 11-4 TX REPORT setting: 14-4 TX START SPEED setting: 14-7 TX TERMINAL ID setting: 14-3 TX/RX CANCELLED message: 13-12 TX/RX NO.

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