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Contacting Xerox
Before contacting Xerox for a service problem, perform the following steps:
For image quality problems, first attempt to resolve the problem using the
For worn out customer replaceable units, first attempt to
Service Code / Serial Number Locations
If you have received a message directing you to call for service:
1. Write down the service code that appears in the user interface.
2. Write down the machine serial number. There are several serial numbers. Record the one that corresponds with the area that
needs service. Serial number locations are:
Paper Feeder Problems: The Serial Number is located behind the front access door in the upper left corner, just below the
Document Feeder. For details about this area of the machine, see
General System Problems: The Serial Number is located behind the Image Output Terminal (IOT) right front access door in
the lower right corner. For details about this area of the machine, see
Finisher Problems: The Serial Number is located behind the Multifunction Finisher (MFF) front access door in the lower right
corner. For details about this area of the machine, see
The Serial Number is located behind the Basic Finishing Module front access door in the center of the frame.
Xerox prInteract™ Remote Service Offerings
Xerox prInteract Remote Service Offerings provides an integrated approach to supporting your machine. Through a secure, on-line
connection with your machine we can better understand your production needs and environment, which enables us to:
Identify potential problems through on going data analysis
Provide real-time recommendations to help optimize overall performance
Use MeterAssistant to automatically generate accurate meter reads and submit them to Xerox
To read more about Xerox prInteract Remote Service Offerings , go to the Remote Services link on the Home Page.
To submit system data:
1. At the Xerox Nuvera user interface, click [System: Call for Assistance]. The Call for Assistance dialog window appears.
2. In the Call for Assistance dialog, click [Options: Submit data]. If your machine is not network enabled, choose Save Data.
This will prompt the system to direct the data to the on-board CD drive, click <Close>.
Telephone numbers and World Wide Web address
Customer Technical Support Center:
1-800-821-2797
Supplies Hotline (United States):
Xerox Parts: 1-800-828-5881
Xerox Supplies: 1-800-822-2200
Xerox CRUs: 1-800-822-2979
Supplies Hotline (Xerox Canada):
Xerox Canada Support Hotline : 1-800-939-3769
replace the component
Multifunction Finisher (MFF)
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image quality
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