Repair And Return Policies; Telephone Numbers; Before Calling Us; Warranty Repair - Gilson 155 User Manual

Troubleshooting
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Repair and Return Policies

Telephone Numbers

In the United States, Gilson Customer Service can be
reached by calling 800-445-7661 or 608-836-1551.
Outside the United States, contact your Gilson
representative.

Before Calling Us

Gilson Customer Service personnel will be able to
serve you more efficiently if you have the following
information:
• the serial number and model number of the
equipment involved
• the installation procedure you used
• list of concise symptoms
• list of operating procedures and conditions you
were using when the problem arose
• list of other devices connected to the detector
and a description of those connections
• list of other electrical connections in the room

Warranty Repair

Devices covered under warranty will be repaired
and returned to you at no charge. If you have any
questions about applicability, please contact Gilson
Customer Service or your Gilson representative.

Non-Warranty Repair

For out-of-warranty repairs, contact Gilson
Customer Service or your Gilson representative.
Gilson will discuss service options with you and
can assist in making arrangements to return the
device, if necessary.
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