Repair And Return Policies - Gilson VERITY 1741 User Manual

Repair and Return Policies

Before Calling Us
Your local Gilson representative will be able to serve you more efficiently if you have the following
information:
● the serial number and model number of the instruments involved. The serial number is located
on the rear panel.
● the installation procedure you used.
● list of concise symptoms.
● list of operating procedures and conditions you were using when the problem arose.
● list of other devices connected to the detector and a description of those connections.
● list of other electrical connections in the room.
Warranty Repair
Units covered under warranty will be repaired and returned to you at no charge. If you have any
questions about applicability, please contact your local Gilson representative.
Non-Warranty Repair
For out-of-warranty repairs, contact your local Gilson representative who will discuss service
options with you and can assist in making arrangements to return the equipment, if necessary.
Return Procedure
contact your local Gilson representative to obtain authorization before returning any Gilson
equipment. To return a piece of equipment:
● carefully pack the unit to prevent damage in transit. check with your local Gilson representative
regarding proper method of shipment. no responsibility is assumed by Gilson or your local
Gilson representative for damage caused by improperly packaged instruments. Indicate the
authorization on the carton and on the packing slip.
● Always insure for the replacement value of the unit.
● Include a description of symptoms, your name, address, phone number, and purchase order
to cover repair costs, return and shipping charges, if your institution requires it.
Unit End-of-Life
When a unit reaches the end of its useful life, refer to
and information on the end-of-life policy. This is in accordance with the European
Union Directive on Waste Electrical and Electronic Equipment .
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TRoUblEShooTInG
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VERITY® 1741 UV-VIS DETEcToR
www.gilson.com for directions