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11 Trouble shooting
This chapter recommends what to do if you have problems operating the MSD.
In case the MSD does not work correctly, please check the following items first.
･Are the MSD and all devices plugged in and powered on normally?
･Are cables connected correctly?
･Are there no loose connections?
･Are correct cables supported by devices being used?
･Are signal specifications of connected devices matched to each other?
･Are settings of the display device correct?
･Are there any close objects that may cause noise?
If the problem still cannot be solved, perform the following actions. Refer to manuals of connected devices as
well, since they may possibly be the cause of the problem.
Problem
Video output
Video is not
output.
Check the error code in "8.18.8 Display device status". (The MSD has
multiple output connectors. Check the error code of the output connector that
does not output video.)
･Error code 2:
Check if the source device is connected and turned on.
･Error code 3:
Signals are not input. Check [1] to [6] on the next page.
･Error code 4:
A problem may occur in the source device or HDCP authentication. Check
[2], [5], and [6].
･Error code 5:
With using a sink device that is not HDCP compliant, only video without
content protection (such as analog input and test pattern) can be output,
and go black if signal with content protection is input. Some source devices
check whether the sink device is HDCP compliant or not and output HDCP
at all times. Since the MSD supports HDCP, output video cannot be output
if the display device is not HDCP compliant. In that case, you can disable
HDCP input from the source device in "8.5.2 HDCP input
enabled/disable"in order to display the video.
･Error code 6 and 7:
There are problems in the input device.
･If no error code is displayed:
Set "8.3.15 Test pattern" to a pattern other than "OFF". If any test pattern is
not output, check [5] to [7]. If a test pattern is output, the source device may
not be outputting video.
Cause/Check item/Solution
261
Page
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