Service And Support; Figure 2-5. Multiple Tvms Network Pc Connection - Videotek TVM9100PKG Installation And Operation Handbook

Service and Support

For service and support, telephone the Harris Customer Service Department at
1-888-534-8246. If the problem cannot be resolved over the telephone and the
instrument must be shipped to Harris for service or repair:
• Obtain a Return Authorization (RA) number from the Harris Customer Service
Department.
• Attach a tag to the unit with:
Your company name, address, and telephone number
−
− The name of the contact person at your company
The RA number
−
The unit serial number
−
− An explanation of the problem
• To prevent shipping damage, pack the unit the same way Harris had packed it. If
possible, use the original packing materials in the original shipping container.
• Ship the unit to:
Harris Corporation
Videotek Test and Measurement
243 Shoemaker Road
Pottstown, PA 19464-6433
Attn: RA xxxx (where x is the RA number)
Email: BCDService@harris.com
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Introduction
TVM Series Installation and Operation Handbook
Copyright © 2008, Harris Corporation