Dante Troubleshooting; Simplifying The Network For Troubleshooting; Troubleshooting The Network Interface - Extron electronics DMP 128 Plus User Manual

Dante Troubleshooting

The most common Dante troubleshooting issues occur when devices are not discovered by
Dante Controller or when routing is not successful. Both issues occur when software is not
able to properly discover devices operating on the Dante network.
Before moving into more difficult troubleshooting, shut down Dante Controller and reseat the
Ethernet cable connecting the PC to the Dante network and restart Dante Controller. This
can be enough for the software to reacquire the Dante network.
If the problem persists, perform the following troubleshooting procedures in the order listed.

Simplifying the Network for Troubleshooting

If further troubleshooting of Dante Controller is necessary, begin by simplifying the network:
1.
2.
3.
4.

Troubleshooting the Network Interface

If the issue is still present, continue to diagnose the PC network connections as described
below. Check Dante Controller after each step to see if the problem is resolved.
1.
Bypass network switches by connecting two Dante-compatible units, such as a
DMP 128 Plus AT and an AXI 44 AT, via their AT ports.
Connect the PC to an unused AT port with an Ethernet cable.
Use Dante Controller to check if the issue was resolved before moving on to network
interface troubleshooting.
If the issue is resolved, add connections and hardware one at a time, checking for
proper operation after each addition, until the point of failure is discovered (typically a
bad cable or invalid redundant configuration).
Click the
Choose a Dante Interface
dialog box opens.
Dante Interfaces
Figure 191. Choose a Dante Interface Icon
icon (see figure 191, below). The
1
DMP 128 Plus • Dante Controller
Configure
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