Disconnecting Inputs From Outputs; Dante Troubleshooting; Simplifying The Network For Troubleshooting; Troubleshooting The Network Interface - Extron electronics AXI 22 AT User Manual

Disconnecting Inputs from Outputs

To remove a subscription, click the intersection between the receiver and the transmitter
again.
NOTE: After making changes to Dante network routing such as connections

Dante Troubleshooting

The most common Dante troubleshooting issues occur when devices are not discovered by
the Dante Controller software, or routing is not successful. Both issues occur when software
is not able to properly discover devices operating on the Dante network.
Before moving into more difficult troubleshooting, shut down Dante Controller and reseat the
Ethernet cable connecting the host PC to the Dante network and restart Dante Controller.
This can be enough for the software to reacquire the Dante network.
If the problem persists, perform the following troubleshooting procedures in the order
presented.

Simplifying the Network for Troubleshooting

If further troubleshooting of Dante discovery is necessary, begin by simplifying the network:
1.
2.
3.
4.

Troubleshooting the Network Interface

If the issue is still present, continue to diagnose the PC network connections as described
below. Check Dante Controller after each step to see if the problem is resolved.
1.
(subscriptions), device names, or channel labels, wait at least 5 seconds before
disconnecting or powering down the devices. This ensures that the new information
is properly saved to those devices. Device-level configuration such as sample rates,
latency, and clock settings are saved instantly.
Bypass network switches by connecting two Dante-compatible units, such as an
AXI and a DMP 128 Plus AT, via their AT ports.
Connect the PC to an unused AT port with an Ethernet cable.
Use Dante Controller to check if the issue was resolved before moving on to network
interface troubleshooting.
If the issue is resolved, add connections and hardware one at a time, checking for
proper operation after each addition, until the point of failure is discovered (typically a
bad cable or invalid redundant configuration).
Open the Configure Dante Interface dialog box by clicking the Choose a Dante
Interface icon (see figure 27,
Figure 27. Choose a Dante Interface Icon
).
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AXI 22 AT and AXI 44 AT • Dante Controller 28