Other Defect - Canon iR C3200 Series Service Manual

16.3.4.6.15 Message 'Insert drum cartridge. (color)' is displayed
[ Case in the field ]
< Field Remedy >
In the field, this symptom occurred because the Memory PCB was faulty. If the message does not disappear
even after the drum unit is replaced, replace the Memory PCB with a new one.
Memory PCB: FG3-2345
16.3.4.6.16 When attempting to access iRC3200 via Remote UI, message 'User information is
invalid' is displayed
[ Case in the field ]
It is impossible that the above message will be displayed when the privacy preference setting is set to 'High'.
Try changing the privacy preference setting to 'Medium'.
In the Internet Explorer's case, click [Tool]> [Internet Option]> [Privacy].
16.3.4.6.17 #802 when attempting to send e-mail
[ Manual-related ]
Description
This error can occur when the host machine cannot connect to SMTP server and DNS server because of wrong
settings of SMTP server and DNS server name.
Field Remedy
It is possible that the settings of SMTP server or NDS server for e-mail/I-fax are wrong. Check the settings:
SMTP server settings:
In user mode [System Settings>Network Settings>E-mail/I-Fax>SMTP Server]
DNS settings:
In user mode [System Settings>Network Settings>TCP/IP Settings>DNS Server Settings]

16.3.4.7 Other Defect

16.3.4.7.1 Pick up roller of ADF-J1 remains down
Symptom
Pick up roller of ADF-J1 remains down
Cause
It is caused by faulty spring clutch which should be locked as pick up roller is raised.
Field Remedy
Replace spring clutch. Part number is FG3-3485-000
Chapter 16
0005-6127
0005-6207
0004-0694
0002-1574
16-83