Ricoh G104 Service Manual page 104

SERVICE CALL CONDITIONS
SC
Symptom
921 Printer font error
[B]
No font is detected in the
machines that have the font
in the SD card when the
printer application is run.
990 Software performance error 1
[D]
The software makes an
unexpected operation.
991 Software performance error 2
[C]
Unexpected software error
detected, which does not
affect operation of the
machine
992 SC not defined
SC that is not controlled in
[D]
the system occurs.
998 Application start error
[D]
No applications start within
60 seconds after the power is
turned on.
NOTE 1: If a problem always occurs in a specific condition (for example. printer driver setting,
image file), the problem may be caused by a software error. In this case, the following
data and information needs to be sent back to your product specialist.
•
Symptom / Possible Causes / Action taken
• Summary sheet (SP mode "1 Service/Printer SP", SP 1004 [Print Summary])
•
SMC - All (SP 5990 2)
•
SMC - Logging (SP 5990 4)
•
Printer driver settings used when the problem occurs
•
All data displayed on the screen (SC code, error code, and program address
where the problem is logged.)
•
Image file which causes the problem, if possible
G104
CÓPIA NÃO CONTROLADA
Item
Possible Cause/Required Action
• Install the System, Printer Application, NIB, and
Web System firmware.
• Defective software
• Defective controller
• Software error
1. Reinstall the controller and/or engine main
firmware.
2. See NOTE 1 at the end of the SC table.
The machine does not stop and the SC code is not
displayed. The machine automatically recovers.
However, the SC code is logged in the engine
summary sheet (SMC).
• Defective system software
• Loose connection of RAM-DIMM, SD card in slot
1
• Defective controller
• Software problem
1. Check if the RAM-DIMM and SD card in slot 1 are
properly connected.
2. Reinstall the controller system firmware.
3. Replace the controller.
4-20
CÓPIA NÃO CONTROLADA
SM