Aa (Automated Attendant) Extensions (#607) - Avaya PARTNER ACS Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use
To Program
To program the system for an auto attendant:
1. Use Line Assignment (#301) to assign all the lines that you want the auto attendant to cover
to extension X.
2. Set Line Ringing for all lines assigned to extension X to Delayed Ring.
3. Make sure extension X is not assigned as a Call Waiting (#316) extension.
4. Use AA Extensions (#607) to identify extension X as the auto attendant.
5. Set Transfer Return Extension (#306) for extension X to extension 10.
6. Set the auto attendant to pick up within a specific number of rings, so if the operator does not
pick up a call, the auto attendant does.

AA (Automated Attendant) Extensions (#607)

This feature lets you identify extensions where auto attendants are connected to the system.
Doing so lets the system notify users with display telephones when they are receiving a call that
has been transferred from the auto attendant. (This procedure applies only to auto attendants–do
not use it with the Automated Attendant Service of a voice messaging system.)
Considerations
On system display telephones, Automated Attendant appears when a call is being
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transferred from an auto attendant. Transfer from AA or Transfer from Auto Att
appears when a call transferred by an auto attendant was not answered and is being returned
to your extension.
For each auto attendant extension, use Transfer Return Extension (#306) to identify the
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extension to which a call should be routed if the destination extension does not answer.
Set Automatic Extension Privacy (#304) to Not Assigned for the auto attendant extension if
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you want to be able to intercept calls routed to the device.
Programming
To identify an extension where an auto attendant is installed:
f00ss#607
1. Press
2. Enter the extension number to which the auto attendant is connected.
3. To assign or unassign the extension, press
1 = Assigned
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2 = Not Assigned (the factory setting) ✔
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4. To assign or unassign a second auto attendant extension, press
extension number appears on the display. Then repeat Step 3.
Auto Attendant
9-8
at extension 10 or 11.
D until the appropriate value appears:
n p
or until the