Hotline (#603); Considerations; Programming - Avaya PARTNER ACS Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use

Hotline (#603)

Use this feature to identify an internal hotline extension and its alert extension. When a user lifts
the handset of the hotline telephone, the alert extension rings. You can set up several hotline and
alert extension pairs. The alert extension can be the same or different for multiple hotline
extensions.
Use a single-line telephone as the hotline telephone since this feature makes use only of the
telephone's intercom. The alert extension can be any type of telephone; or it can be the
loudspeaker paging system so the hotline telephone can be used to make announcements over
the loudspeaker.
For example, a supermarket installs a hotline telephone at its meat counter. When a customer
uses the hotline telephone, the butcher's telephone rings. If the loudspeaker paging system is
programmed as the alert extension, a sales clerk could request a "price check" over the
loudspeaker simply by lifting the handset of the hotline telephone.

Considerations

The same extension cannot be assigned as both a hotline and a doorphone. Assigning a
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doorphone extension as a hotline extension cancels the doorphone setting.
You should not assign hotline telephones to extension 10, 11, or to the first two extensions of
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any 206 or 308EC modules, which are reserved as power-failure extensions.
The hotline telephone can receive transferred calls (but the user at that extension should not
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pick up the handset until the telephone rings).
To prevent outside calls from being made or received on the hotline telephone, use Line
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Assignment (#301) to remove all outside lines or Pool Extension Assignment (#314) to
remove all pools from the hotline extension.
Set Automatic Line Selection for the hotline extension to intercom only.
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Remove hotline extensions from Night Service Group Extensions (#504), Calling Group
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Extensions (#502), and Hunt Group Extensions (#505).
Use External Hotline (#311) to identify an extension that automatically dials a programmed
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outside number when a user lifts the handset.

Programming

To identify a hotline extension and its alert extension:
f00ss#603
1. Press
2. At the Extension : prompt, enter the hotline extension number.

Hotline (#603)

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at extension 10 or 11.