Avaya PARTNER ACS Installation And Use Manual page 367

You hear a dial tone, but the dial tone cuts off when you try to dial.
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You hear a reorder or busy signal if you try to dial a pool access code (880, 881, 882, or 883)
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at intercom dial tone.
You notice that the red light next to a pool button is on steady most or all of the time, indicating
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that the pool is busy.
Possible Cause 1: Forced Account Code Entry is assigned to the extension.
What to do: Find out if Forced Account Code Entry (#307) is assigned to the extension. If it is,
enter a valid account code.
If you can make a call, the problem is solved.
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If Forced Account Code Entry is not assigned, go to Possible Cause 2.
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Possible Cause 2: Dial Mode is set incorrectly.
What to do: Find out if you have touch-tone or rotary service. Then set the Dial Mode (#201) to
Touch-Tone or Rotary as appropriate for all lines in the pool.
If you can make a call, the problem is solved.
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If the Dial Mode is set correctly, go to Possible Cause 3.
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Possible Cause 3: Someone changed the Pool Access Restriction setting for the extension.
What to do: If calls could be made without trouble before, find out if someone changed the Pool
Access Restriction (#315) for the extension.
If someone changed the Pool Access Restriction setting, verify that the change was an
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appropriate one.
If no one changed the Pool Access Restriction setting, go to Possible Cause 4.
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Possible Cause 4: The pool may not be assigned to the extension.
What to do: Check Pool Extension Assignment (#314) to see if the pool is assigned to the
extension.
If the pool is not assigned, assign it.
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If the pool is assigned, go to Possible Cause 5.
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Possible Cause 5: Not enough lines are assigned to the pool to support usage.
What to do: Check Pool Line Assignment (#207) to see if an appropriate number of lines are
assigned to the pool.
If an appropriate number of lines are not assigned, you may need to add more lines.
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If an appropriate number of lines are assigned, go to Possible Cause 6.
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Possible Cause 6: One or more local telephone company lines in the pool are faulty.
Troubleshooting
Other Telephone Problems
11-13