Page 1 ® PARTNER Advanced Communications System Installation, Programming, and Use 518-456-803 Issue 5 August 2003...
Page 2: Issue
May 1, 2001, which “Toll fraud” is the unauthorized use of your telecommunications system may retain their original Lucent titles. Avaya Inc., formed as a result of by an unauthorized party (for example, a person who is not a corporate Lucent's planned restructuring, designs, builds, and delivers voice, employee, agent, subcontractor, or working on your company’s behalf).
Page 3: Table Of Contents
® PARTNER Advanced Communications System Installation, Programming, and Use Master Table of Contents Overview Welcome! ........................1-1 Structure of the Book ....................1-2 Features ........................1-3 Modes of Operation..................... 1-5 System Capacity ......................1-7 System Components....................1-11 Installation Overview ........................2-1 Evaluating the Environment ..................
Page 4 ® PARTNER Advanced Communications System Installation, Programming, and Use Programming System Options Overview ........................4-1 Abbreviated Ringing (#305) ..................4-2 All Lines Busy Event—Release 6.0 and Later ............4-3 Automatic Extension Privacy (#304) ................4-3 Backup and Restore ....................4-4 Call Coverage Rings (#116 or #320) ................
Page 5 Master Table of Contents Star Code Dial Delay (#410) ..................4-59 System Password (#403) ..................4-61 System Reset—Programming Saved (#728) ............4-62 System Speed Dial ....................4-63 Toll Call Prefix (#402) ....................4-65 Transfer Return Programming .................. 4-65 Unique Line Ringing (#209) ..................4-67 Voice Interrupt On Busy (#312) ................
Page 6 ® PARTNER Advanced Communications System Installation, Programming, and Use Programming & Using Telephone Features Overview ........................8-1 Extension Programming....................8-1 Account Code Entry (F12) ..................8-2 Auto Dialing........................ 8-5 Background Music (F19) .................... 8-7 Call Coverage (F20,XX,XX)— Release 2.0 or Later ....................8-8 Call Forwarding/Call Follow-Me (F11,XX,XX) ............
Page 7 Master Table of Contents Send All Calls ......................8-62 Speed Dialing Features..................... 8-63 Station Lock (F21) ....................8-67 System Password ....................8-69 Touch-Tone Enable (F08) ..................8-70 VMS Cover (F15) ....................8-71 Voice Interrupt Features.................... 8-72 Voice Mailbox Transfer (F14) .................. 8-75 Using Auxiliary Equipment Overview ........................
Page 8 ® PARTNER Advanced Communications System Installation, Programming, and Use Replacing Modules ....................10-11 Changing Settings and Adding Lines, Pools, and Extensions ........ 10-18 11 Troubleshooting Overview ........................11-1 Customer Self Service Center on the Internet ......................11-1 When You Need Help ....................11-2 Power Failure Operation ..................
Page 9 Master Table of Contents Flow Charts System Programming Flow Chart—How to Use ............E-1 Centralized Telephone Programming Flow Chart—How to Use ........ E-9 Extension Telephone Programming Flow Chart—How to Use ........ E-12 IN Index Master TOC vii...
Page 10 ® PARTNER Advanced Communications System Installation, Programming, and Use viii Master TOC...
Page 11: Overview
Overview Contents Welcome! ............1-1 Structure of the Book .
Page 12 ® PARTNER Advanced Communications System Installation, Programming, and Use 1-ii...
Page 13: Overview
Overview Welcome! ® Welcome to the PARTNER Advanced Communications System (ACS). This dynamic communications system comes complete with intuitive call handling combined with a variety of features that give you the efficient and flexible system you need. The system also supports a full line of system telephones, many with displays that show you programming and operation feedback.
Page 14: Structure Of The Book
® PARTNER Advanced Communications System Installation, Programming, and Use Structure of the Book This book contains eleven chapters, which supply information as follows: Chapter 1, Overview—briefly describes the features, modes of operation, system capacities, and system components. Chapter 2, Installation—intended primarily for the technician, explains the physical installation of the control unit and the telephones.
Page 15: Features
Overview Features As each new version of system software is released, more valuable features become available. Features Available with Release 2.0 or Later Automatic System Answer to help answer and route calls. Direct Extension Dial to allow callers to dial an extension or help group directly without the aid of the receptionist.
Page 16: Features Available With Release 4.0 Or Later
® PARTNER Advanced Communications System Installation, Programming, and Use Features Available with Release 4.0 or Later Support of the 1600 DSL module, a module that contains up to 16 lines on one line jack. Caller ID name and number appear on display telephones while a call is ringing. Newly designed carrier, requiring no cover.
Page 17: Modes Of Operation
Overview Caller ID name and number appear on display telephones when a call is transferred from the Automated Attendant, Voice Messaging System, or Direct Extension Dial. Call timer on display telephones now shows the entire time that a call has been in progress on the PARTNER system (including on hold and transferred).
Page 18: Hybrid Mode
® PARTNER Advanced Communications System Installation, Programming, and Use anyone with a line assigned to his or her extension can tell when an incoming call is ringing on that line, when a call on that line is on hold, and when that line is in use. At installation, the system assigns outside lines to the buttons on all system telephones from left to right, starting with the bottom row of buttons.
Page 19: System Capacity
Overview If your system is configured for Hybrid mode, keep in mind: A line can be assigned to only one pool. Individual extensions can be restricted access to specific pools. Individual lines can be assigned to an extension with pool buttons as long as the lines are not part of any pool.
Page 20 ® PARTNER Advanced Communications System Installation, Programming, and Use PARTNER ACS Release 2.0 or 3.0 systems allow up to 19 lines and up to 40 extensions; however, these maximums cannot be achieved simultaneously. Table 1-2. Release 2.0 or 3.0 Capacities Configuration Maximum Lines Maximum Extensions...
Page 21 Overview PARTNER ACS Release 5.0 systems allow up to 31 lines and up to 48 extensions; however, these maximums cannot be achieved simultaneously. Table 1-4. Release 5.0 Capacities Configuration Maximum Lines Maximum Extensions Stand-alone 3 lines, 8 extensions 8 extensions, 3 lines PARTNER ACS processor module PARTNER ACS processor module 2-slot carrier...
Page 22 ® PARTNER Advanced Communications System Installation, Programming, and Use PARTNER ACS Release 6.0 or later systems allow up to 31 lines and up to 48 extensions; however, these maximums cannot be achieved simultaneously. Table 1-5. Release 6.0 or Later Capacities Configuration Maximum Lines Maximum Extensions...
Page 23: System Components
Overview System Components Modular hardware design makes the system easy to install and expand. The most basic system consists of a PARTNER ACS processor module, which supports three lines and eight extensions. Using these lines and extensions, you can add optional devices and telephones to configure your system to meet your needs.
Page 24 ® PARTNER Advanced Communications System Installation, Programming, and Use CONTROL UNIT Optional Carriers Optional Devices (for the control unit) 5-Slot 2-Slot Carrier Carrier PARTNER ACS Processor Module PARTNER Messaging PARTNER Grounding Screw PARTNER MAIL VS Voice Messaging System Contact Closure Jack SMDR Jack PC Card Slots (2) Power LED...
Page 25: System Modules
Overview System Modules A system must contain a processor module. A 2-slot or 5-slot system also contains line/extension modules. Processor Module The PARTNER ACS processor module provides the software intelligence that controls the system’s features. It has jacks for three outside lines, eight enhanced tip/ring extensions, a Music- On-Hold audio source, a loudspeaker paging system, a grounding screw, a jack that supports an adjunct for two Contact Closures, and a jack for a call reporting (SMDR) device, such as a printer.
Page 26: Display
® PARTNER Advanced Communications System Installation, Programming, and Use Table 1-6. Line/Extension Modules—Continued Name Line Jacks Extension Jacks Additional Information 362EC Supported in Release 5.0 or later systems. (Endeavor Provides 6 ETR and 2 T/R extension module) jacks.You can connect PARTNER Endeavor telephones and other devices (such as fax machines and modems) to the extension jacks.
Page 27: System Batteries
PARTNER ACS to the current release. In order to program the system remotely, you must use the PARTNER ACS R6.0 PC Administration software, which is available from your Avaya representative or authorized dealer. You must use the PARTNER ACS R6.0 PC Administration application to administer a PARTNER system that has a T1 module.
Page 28 ® PARTNER Advanced Communications System Installation, Programming, and Use System Telephones System telephones include the following: PARTNER telephones — PARTNER-34D — PARTNER-18D — PARTNER-18 — PARTNER-6 MLS telephones MLC-6 © TransTalk 9000-series wireless telephones Available in Release 5.0 or later, PARTNER ACS supports PARTNER Endeavor telephones when an Endeavor 362EC module is installed in the carrier.
Page 29: Auxiliary Equipment
Overview Single-Line Telephones You can also use industry-standard single-line rotary or touch-tone telephones, including feature telephones with built-in feature buttons and lights, with the system. Certain single-line telephones are recommended because of their compatibility with the Message Waiting Light capability of the system.
Page 30 ® PARTNER Advanced Communications System Installation, Programming, and Use System Components 1-18...
Page 31 Installation Contents Overview ............2-1 Evaluating the Environment .
Page 32 ® PARTNER Advanced Communications System Installation, Programming, and Use 2-ii...
Page 33: Overview
Installation Overview This chapter explains how to install the PARTNER Advanced Communications System (ACS) Release 6.0 or later, unless otherwise specified. The installation of the PARTNER ACS involves the following: Evaluating the environmental requirements Installing the control unit Connecting lines and extensions Installing telephones Connecting auxiliary equipment If your company already has modular jacks for all outside lines and extensions, you may be able to...
Page 34: Evaluating The Environment
® PARTNER Advanced Communications System Installation, Programming, and Use Evaluating the Environment Before you begin the physical installation of the system, you must check that all environmental factors are within the acceptable ranges, as shown in Table 2-1. Table 2-1. Environmental Requirements Specification Value Environmental...
Page 35 Installation Table 2-1. Environmental Requirements—Continued Specification Value Requirements for Installation of a telephone or other standard (tip/ring) device in another building requires the following In-Range-Out-Of-Building (IROB) Out-of- protectors to protect the control unit and device from electrical surges: Building Installations —...
Page 36: Installing The Control Unit
® PARTNER Advanced Communications System Installation, Programming, and Use Installing the Control Unit The stand-alone processor module or a carrier and its modules are referred to as the control unit. The control unit must always be wall-mounted. Before installing the system, be sure you read the safety instructions in the front of this guide.
Page 37 Installation Wall-Mounting a Stand-Alone Processor Module and a 2-Slot Carrier Install the processor module within 5 feet (1.5 meters) of a properly grounded wall outlet (not controlled by a switch) and the network interface jacks. Follow these steps to wall-mount the module(s): 1.
Page 38 ® PARTNER Advanced Communications System Installation, Programming, and Use 5. Remove the clear plastic protectors from the connectors on the right side of the wall- mounted PARTNER ACS processor module and the module to be added by grasping the tabs on the ends of the protector and lifting (see Figure 2-3).
Page 39 Installation 8. Fasten the carrier to the modules by using the two #4 screws included with the carrier (see Figure 2-6). Figure 2-6. Fastening the 2-Slot Carrier 9. Insert the 3-1/2 inch #8 screw into the bottom of the modules (see Figure 2-7).
Page 40 ® PARTNER Advanced Communications System Installation, Programming, and Use Wall-Mounting a 5-Slot Carrier and Modules Install the 5-slot carrier within 5 feet (1.5 meters) of a properly grounded wall outlet (not controlled by a switch) and the network interface jacks. When you mount the carrier on the wall, leave at least 1 foot (0.3 meter) of clearance at the top and sides, and 2 feet (0.6 meter) at the front and bottom to ensure proper ventilation.
Page 41: Labeling Jacks
Installation 4. In the other slots, from left to right, first install the T1 module or 1600 DSL module, then the 012E, 308EC, or 206 modules, followed by the 400 or 200 modules and/or a PARTNER Messaging or PARTNER MAIL VS module. Align the module carefully in the appropriate slot.
Page 42 ® PARTNER Advanced Communications System Installation, Programming, and Use Stand-Alone 5-Slot Carrier 2-Slot Carrier 308EC 1600DSL 308EC 2 308EC Processor Processor Processor Module Module Module Module Module Modules Module Line Line Line Jacks Jacks Jacks Extension Extension Extension Jacks Jacks Jacks Figure 2-11.
Page 43: Grounding The System
Installation Grounding the System You ground the system by running a solid copper wire from the processor module to an appropriate earth ground. Follow these steps to ground the system: 1. Attach one end of a #12 AWG or #14 AWG solid copper wire to the grounding screw on the processor module (see Figure...
Page 44 ® PARTNER Advanced Communications System Installation, Programming, and Use Follow these steps to insert the batteries: 1. Locate the battery compartment at the bottom of the PARTNER ACS processor module, below the extension jacks. 2. Push gently on the battery icon (the locking latch) and slide the battery icon up to cover the plus icon;...
Page 45: Initializing The System
Installation 5. With the locking latch in the unlocked position (battery icon and “minus” icon visible), slide the battery assembly into the processor module along the battery guides on the inside of the battery compartment (see Figure 2-15). Push the battery assembly in far enough that the edges of the assembly slip behind the plastic housing of the processor module.
Page 46 ® PARTNER Advanced Communications System Installation, Programming, and Use 4. Press the power cord firmly into the power jack on the carrier or the stand-alone processor module Stand-Alone until the cord locks into place (see Figure 2-16). 5. Plug the other end of the power cord into a properly grounded three-prong wall outlet that is not controlled by a switch.
Page 47: Checking The Leds
Installation If your system has a T1 module, initialization may take up to one minute. If your system has a 1600 DSL module, initialization of the line and extension ports may take up to 40 seconds. The initialization of the 1600 DSL module itself may take from 2 to 7 minutes.
Page 48: Connecting Lines And Extensions
® PARTNER Advanced Communications System Installation, Programming, and Use Connecting Lines and Extensions If extensions are not wired to any modular jacks, call a qualified service technician. Use the following procedure to connect analog lines and extensions: 1. Test for a dial tone at the network interface jacks before connecting outside lines to the control unit.
Page 49 Installation 7. Connect modular telephone cords to the extension jacks, starting at the top extension jack on the processor module (see Figure 2-20). When that module is full, move to the leftmost module. Fill each module before moving on to the next module to the right.
Page 50: The T1 Module
® PARTNER Advanced Communications System Installation, Programming, and Use The T1 Module Supported in Release 6.0 and later systems, the T1 module provides up to 16 lines, even though it contains only one line jack. The T1 module provides 24 channels, but a maximum of 16 channels can be used for voice lines.
Page 51: Initial Configuration Of The T1 Module
Installation Initial Configuration of the T1 Module To configure and maintain a T1 module, you must use the PARTNER ACS R6.0 PC Administration software. You cannot program a T1 module via System Programming from extensions 10 or 11. For instructions on how to install and use PARTNER ACS R6.0 PC Administration, see the ®...
Page 52 ® PARTNER Advanced Communications System Installation, Programming, and Use Click the OK button. The translation you retrieved in displayed in the PARTNER ACS R6.0 PC Administration workspace as a read-only file. 4. Save this file as a new file. a. Select Save As from the File menu. The Save As dialog box appears.
Page 53 Installation c. In the Line Type area, perform one of the following steps: — If the PARTNER system will use this line, click the T1-E&M option button, and then go to Step d. — If the PARTNER system will not use this line, click the T1-UNEQ option button. Since this line will not be used by the PARTNER system, you are finished with this procedure.
Page 54 ® PARTNER Advanced Communications System Installation, Programming, and Use c. From the Expected Number of Digits box, choose the number of digits the PARTNER system will receive from the T1 service provider. d. Perform either of the following steps: — If you want to automatically assign a consecutive range of DID numbers to a range of extensions/hunt groups/calling groups: a.
Page 55 Installation c. Select the translation file you want to send to the PARTNER system, and click the Open button. The PARTNER System Translation Send status box appears, showing the status of the transfer. When the transfer is complete, a message box appears stating that the transfer was successful.
Page 56: The 1600 Dsl Module
® PARTNER Advanced Communications System Installation, Programming, and Use The 1600 DSL Module Supported in Release 4.0 and later systems, the 1600 DSL module provides 16 lines, even though it contains only one line jack. The 1600 DSL module provides Symmetrical Digital Subscriber Line (SDSL) and router capabilities.
Page 57: Programming Connections For The 1600 Dsl Module
Installation Programming Connections for the 1600 DSL Module The programming of the 1600 DSL module is separate from the programming of the PARTNER PARTNER ACS ACS. You can program the 1600 DSL module either locally or remotely. Tip/Ring Extension Port To locally program the module, connect a cable from a PC’s serial port to the Console port on the module.
Page 58 ® PARTNER Advanced Communications System Installation, Programming, and Use For Release 4.0 or later, you can use any terminal emulation software to configure the 1600 DSL module, including Hyperterminal that is packaged with Windows. For a local serial port connection, the terminal emulator must be configured as follows: Data Bits—8 Stop Bits—1...
Page 59 Installation 6. From the SDSL Configuration menu, select the speed of the connection as directed by your service provider. You will most likely do one of the following: Select one of the following for negotiated speed: — 3. Set SDSL Speed to Auto Cycle (Nokia) —...
Page 60 ® PARTNER Advanced Communications System Installation, Programming, and Use d. Select “2. Modify Existing DLCI” from the FR DLCI Config Menu. e. Do one of the following: If you are configuring a voice connection, type the port number for “Proprietary Voice DLCI,”...
Page 61: Voice Gateway Configuration
Installation Voice Gateway Configuration Follow these steps to configure the voice gateway path: 1. Select “P. VoicePath Configure” from the Main Menu. 2. Select “V. Set Voice Gateway” from the Voice Configuration menu. 3. Select one of the following voice gateways according to your service provider from the Voice Gateway Selection menu: 1.
Page 62 ® PARTNER Advanced Communications System Installation, Programming, and Use 4. Do one of the following: If you have the SDSL set for ATM, select the RFC 1483 port for the voice PVC (get this from the service provider). If you have the SDSL set for Frame Relay, select the RFC 1490 port for the voice DLCI (get this from the service provider).
Page 63: The 012E Module
Installation 11. Type the gateway address given by the service provider at the “Enter Gateway address for Default Route” prompt, and press Enter. 12. Type “Y” at the “Save this as the default route in the static configuration?” prompt. 13. Press Esc to return to the Main Menu. For any changes you make to take effect, you must perform a cold start on the system by powering down and powering up the system, or by using the Restore Programming (#125) or System Reset—Programming Saved (#728) feature.
Page 64: Physical Design
® PARTNER Advanced Communications System Installation, Programming, and Use Physical Design The 012E module provides one power LED and 12 extension jack positions (see Figure 2-24). Consistent with all other PARTNER ACS modules, the extension jacks are labeled from the top down.
Page 65: Installing The Cover
Installation Installing the Cover If you have a 5-slot carrier, it is important to install the cover to keep the modules dust-free and properly seated, and the system working efficiently. If you have a 5-slot carrier with a Release 4.0 or later system, install the cover by following these steps: 1.
Page 66 ® PARTNER Advanced Communications System Installation, Programming, and Use Desk-Mounting the Telephone Follow these steps to desk-mount a telephone: 1. Gently place the telephone upside down. 2. Route the telephone cord through the hole in the top center of the stand (see Figure 2-26).
Page 67 Installation 4. While pressing in the tabs that protrude from the wide end of the stand, lower the stand to the telephone (see Figure 2-28). 5. Release the tabs to lock the stand into one of the three positions provided by the openings in the back of the telephone.
Page 68 ® PARTNER Advanced Communications System Installation, Programming, and Use Wall-Mounting Follow these steps to wall-mount a PARTNER telephone: 1. Reverse the plastic hook that sits in the earpiece part of the handset cradle (see Figure 2-30). 2. Turn the telephone upside down. If you have a tray on the bottom of your telephone, remove the tray that holds the User Instruction cards by pressing the tabs on both sides of the tray near...
Page 69 Installation 4. Plug one end of the telephone cord into the jack in the center of the wall plate (see Figure 2-32). 5. Plug the other end of the telephone cord into the LINE jack on the bottom of the telephone. 6.
Page 70: Connecting And Testing Telephones
® PARTNER Advanced Communications System Installation, Programming, and Use 9. Remove the plastic cover from the telephone (see Figure 2-34). Label the button sheet to show any programmed lines or button features. Then place the button sheet on the telephone so the holes fit over the buttons.
Page 71: Connecting A Partner-Ca48 Intercom Autodialer
Installation Connecting a PARTNER-CA48 Intercom Autodialer You can connect a PARTNER-CA48 Intercom Autodialer to a PARTNER telephone at an operator’s extension. The Intercom Autodialer is shipped with an adapter, a D8W line cord, a power cord, a power unit, and a button-labeling sheet. You can wall-mount the Intercom Autodialer to work next to a wall-mounted system telephone.
Page 72: Connecting Auxiliary Equipment
® PARTNER Advanced Communications System Installation, Programming, and Use 8. Place the Autodialer on the desk to the right of the telephone (see Figure 2-37). 9. Remove the plastic cover from the autodialer and label the button sheet extension numbers and corresponding persons’...
Page 73 Initial System Programming Contents Overview ............3-1 Programming a PARTNER System .
Page 74 ® PARTNER Advanced Communications System Installation, Programming, and Use 3-ii...
Page 75: Initial System Programming
Initial System Programming Overview After you install the system hardware, you must program basic system settings, assign lines, and customize extensions. To do this, you must understand the basics of programming. Programming a PARTNER System You can program a PARTNER system in either of the following ways: from a PC running PARTNER ACS R6.0 PC Administration software (PC Administration) from a system display telephone at extension 10 or extension 11 (Set Administration) PC Administration...
Page 76: Set Administration
® PARTNER Advanced Communications System Installation, Programming, and Use administer the Direct Inward Dialing (DID) service set the All Lines Busy Event For instructions on how to install and use PARTNER ACS R6.0 PC Administration, see the ® PARTNER ACS R6.0 PC Administration Getting Started. If your PARTNER system has a T1 module, you must use the PARTNER ACS R6.0 PC Administration software to program and administer the T1 module.
Page 77: System Programming Basics
You must have the PARTNER ACS R6.0 PC Administration software to program the system remotely. See your Avaya representative or authorized dealer for more information. Programming procedures use line and extension numbers. The line number represents the line jack on a module to which the outside line is connected.
Page 78: Using System Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Using System Programming System Programming changes settings for the system as a whole, or for individual lines, pools, or extensions. You can also use System Programming to set up dialing restrictions, define groups, or set up auxiliary equipment.
Page 79 Initial System Programming Next Next Next Remove Procedure Item Data Prev Prev Prev Enter Procedure Item Data System Central Tel Message Program Program Feature Next Next Next Procedure Item Data Remove Prev Prev Prev Enter Procedure Item Data Wild System Central Tel PARTNER–34D Message...
Page 80: Button Locations
® PARTNER Advanced Communications System Installation, Programming, and Use Button Locations When you program from a PARTNER telephone at extension 10 or 11, the button you press on the telephone at the programming extension may be in a different location on the telephone being programmed.
Page 81: Programming Mode
Initial System Programming Programming Mode When you are ready to program a system or telephone feature, you must enter programming mode. Follow these steps to enter programming mode. 1. Place the Programming Overlay over the dialpad of the system display telephone at extension 10 or 11.
Page 82: Using Centralized Telephone Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Using Centralized Telephone Programming Use Centralized Telephone Programming from extension 10 or 11 to program features or store telephone numbers for individual extensions. All features that can be programmed at an extension can also be programmed by using Centralized Telephone Programming.
Page 83: Configuring The T1 Module
Initial System Programming 6. Dial the extension number of the telephone to be programmed. The green lights next to buttons on which lines or pools are assigned show the current Line Ringing settings. The remaining buttons can be programmed with telephone numbers, extension numbers, or system features.
Page 84: Setting The Date, Day, And Time
® PARTNER Advanced Communications System Installation, Programming, and Use Setting the Date, Day, and Time After supplying power to the control unit, use the following procedures to set the system clock: System Date (#101) to set the month, day, and year System Day (#102) to set the day of the week (for Release 2.0 and earlier systems) System Time (#103) to set the hour and minutes Automatic Daylight/Standard Times (#126) to automatically update the system clock...
Page 85: System Day (#102), Release 2.0 And Earlier
Initial System Programming Programming To change the System Date: f00ss#101 1. Press at extension 10 or 11. 2. Enter today’s date in the form “mmddyy” (month, day, and year), including leading zeros for 042601 single-digit months or days. For example, to enter April 26, 2001, press display similar to the following appears: System Date Data 042601...
Page 86: System Time (#103)
® PARTNER Advanced Communications System Installation, Programming, and Use System Time (#103) Use this feature to set the time that appears on system display telephones. Considerations 0000 Enter the time in 24-hour notation. In this scheme, the hours of the day are 2359 (12 midnight) to (11:59 p.m.).
Page 87: Assigning Lines
Initial System Programming Assigning Lines Use the feature Number of Lines (#104) to determine in Key mode the number of outside lines that are automatically assigned to all system extensions, or to determine in Hybrid mode the number of lines assigned to the main pool. After you use the Number of Lines feature, you can use other features to refine the assignment of lines.
Page 88: Key Extensions
® PARTNER Advanced Communications System Installation, Programming, and Use In Hybrid and Key mode, do not use this feature to add lines to the system after initial setup, because it changes the following features for individual lines back to factory settings: —...
Page 89: Pooled Extensions (Release 2.0 Or Later)
Initial System Programming For extensions with tip/ring telephones, set Automatic Line Selection to intercom first. This enables tip/ring telephones to access system features, including intercom calling. When users lift the handsets on tip/ring telephones, they hear intercom dial tone. To access an outside line, they must dial Pooled Extensions (Release 2.0 or later) If your system will be configured for Hybrid mode, use the features described in this section to...
Page 90: Customizing Extensions
® PARTNER Advanced Communications System Installation, Programming, and Use Customizing Extensions Use the following features to customize an extension: Coverage features — Line Coverage Extension (#208) to identify an extension as the “owner” of a specific outside line. A user at the extension can activate Call Coverage or VMS Cover for the specified line.
Page 91: Copy Settings (#399)
Initial System Programming Pickup Group Extensions (#501), Calling Group Extensions (#502), Night Service Group Extensions (#504), and Hunt Group Extensions (#505) to place the extension in any of these groups. See “Groups of Extensions” on page 4-35 for more information. Fax Machine Extensions (#601), Doorphone Extension (#604 and #605), Doorphone Alert Extensions (#606), AA Extensions (#607), External Hotline (#311), or Hotline (#603) to identify the extension as one of these equipment types.
Page 92: Emergency Phone Number List (#406)
® PARTNER Advanced Communications System Installation, Programming, and Use Dialing Restrictions Outgoing Call Restriction (#401) is a PARTNER system restriction intended to limit an extension’s dialing to “inside calls only” (using the buttons on system telephones) or to “inside and local calls only” (allowing calls within the PBX or Centrex system and local calls outside the PBX or Centrex system).
Page 93: Considerations
Initial System Programming Considerations Each telephone number can include up to 12 digits. Enter the telephone number exactly as you would dial it, including any toll prefixes. When programming emergency numbers and/or making test calls to emergency numbers, you should: —...
Page 94 ® PARTNER Advanced Communications System Installation, Programming, and Use Emergency Phone Number List (#406) 3-20...
Page 95 Programming System Options Contents Overview ............4-1 Abbreviated Ringing (#305) .
Page 96 ® PARTNER Advanced Communications System Installation, Programming, and Use Disallowed List Assignments (#405)........4-23 Line Access Restriction (#302) .
Page 97: Remote Administration Password
Contents Programming ........... . 4-47 Line Coverage Extension (#208) .
Page 98 ® PARTNER Advanced Communications System Installation, Programming, and Use Programming ........... . 4-65 Transfer Return Programming .
Page 99: Programming System Options
Programming System Options Overview As a System Administrator, after you have initialized the system, you should program features for the entire system. In addition, you need to be able to back up and restore programming. Many of these features affect individual extensions, but they are programmed from extension 10 or 11, or from a PC connected to the system.
Page 100: Abbreviated Ringing (#305)
® PARTNER Advanced Communications System Installation, Programming, and Use Abbreviated Ringing (#305) Use this feature to activate or deactivate Abbreviated Ringing at the system telephone at a specific extension. When you are on a call and Abbreviated Ringing is Active, any incoming call rings only once.
Page 101: All Lines Busy Event-Release 6.0 And Later
Programming System Options All Lines Busy Event —Release 6.0 and Later Use this feature to determine how often all lines administered in the system are busy. When all lines are busy, a record is generated in the PARTNER ACS event log. This record will include the time of day when all lines were busy and length of time this event lasted.
Page 102: Backup And Restore
® PARTNER Advanced Communications System Installation, Programming, and Use If the voice messaging system extension does not have Automatic Extension Privacy turned on, other users can bridge onto the call. If a user bridges onto the call, a forward disconnect signal is sent to the voice messaging system, causing it to disconnect from the call.
Page 103: Backup Programming-Automatic (#123)
Programming System Options Verify that the System Date (#101), System Day (#102) for systems prior to Release 3.0, and System Time (#103) are set correctly. These settings are not backed up. Calls continue to be handled normally during an automatic or manual backup. In Release 4.0 and later systems, the configuration of the 1600 DSL module is not backed up to the PCMCIA card.
Page 104: Backup Programming-Manual (#124)
® PARTNER Advanced Communications System Installation, Programming, and Use Backup Programming—Manual (#124) Use this feature to manually back up all the programming (except the system date, day, and time) to a Backup/Restore PC Card. Programming To begin a manual backup of system settings: 1.
Page 105: Restore Programming (#125)
Programming System Options Restore Programming (#125) Use this feature to reinstate your system and telephone programming (except the System Day, System Date, and System Time) to the settings saved on a PC Card at the last system backup (manual or automatic). You should restore the system settings if your system settings become corrupted, if you make changes and decide you would rather use the former settings, or if you replace your processor module and want to retain the system settings you had on the previous processor module.
Page 106: Call Coverage Rings (#116 Or #320)
® PARTNER Advanced Communications System Installation, Programming, and Use 4. Press to start the restore. If the system detects an error before beginning the restore, the bottom line of the display shows one of the following messages (See Chapter 11, “Troubleshooting” for more information about these messages): Insert Card or Insert Valid Card...
Page 107: Programming
Programming System Options Programming For Call Coverage Rings (#116)—Release 2.0 only To change the number of times a call rings at an extension before it is sent to the covering extension: f00ss#116 1. Press at extension 10 or 11. 2. Enter the number of the extension to be programmed. 3.
Page 108: Caller Id Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Caller ID Programming Although the Caller ID service itself requires no programming, other system features enhance the use of Caller ID: Caller ID Log Answered Calls Caller ID Call Log Line Association Caller ID Log All Calls Caller ID Type Caller ID is unavailable on T1 lines.
Page 109 Programming System Options The incoming telephone number replaces the system date and time display on system telephones for the duration of the call. An out-of-area message (- - - - - - - - - - - -) appears if a call is being dialed from a region that does not support Caller ID.
Page 110: Caller Id Log Answered Calls (#317)
® PARTNER Advanced Communications System Installation, Programming, and Use Caller ID Log Answered Calls (#317)— Release 2.0 or Later Use this feature to program extensions to log answered Caller ID calls so that calls answered at an individual extension can be viewed in the Caller ID Call Log. Once the feature is activated for an extension, when a user activates the Caller ID Call Logging and Dialing (F23), all Caller ID calls that are answered by that extension are logged.
Page 111: Caller Id Call Log Line Association (#318)
Programming System Options Caller ID Call Log Line Association (#318)— Release 2.0 or Later Use this feature to associate lines with extensions for the purposes of logging unanswered Caller ID calls. You can associate multiple lines with an extension and multiple extensions with the same line.
Page 112: Caller Id Log All Calls (#319)-Release 2.0 Or Later
® PARTNER Advanced Communications System Installation, Programming, and Use Caller ID Log All Calls (#319)—Release 2.0 or Later Use this feature to program a maximum of one extension to log all answered Caller ID calls and all unanswered Caller ID calls received at any extension on specific lines. You must use the Caller ID Call Log Line Association (#318) programming procedure to associate lines with the extension that will log all calls.
Page 113: Caller Id Type (#122)
Programming System Options Caller ID Type (#122) Set this feature for Singapore or USA operation. In the USA, Caller ID normally displays the number from which the incoming call is coming, replacing the system date and time display on system telephones for the duration of the call. An out-of-area message (- - - - - - - - - - - -) displays if a call is being dialed from a region that does not support Caller ID.
Page 114: Call Waiting (#316)
® PARTNER Advanced Communications System Installation, Programming, and Use Call Waiting (#316) Use this feature to activate Call Waiting. When you are on a call and a second intercom, transferred, or outside call comes in, you hear two beeps to indicate you have a second call waiting to be answered.
Page 115: Copy Settings (#399)
Programming System Options Copy Settings (#399) Set up your system by programming one extension for each type of telephone in the system. Then use Copy Settings (#399) to program other telephones of the same type. For example, you can program one PARTNER-18D telephone and then copy its settings to any other extensions that have PARTNER-18D or PARTNER-18 telephones.
Page 116: Dialing Restrictions And Permissions
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To copy the programmed settings from one extension to another of the same type: f00ss#399 1. Press at extension 10 or 11. 2. At the Extension: prompt, enter the source extension to copy from. 3.
Page 117 Programming System Options Considerations For specific telephone numbers, enter the number exactly as you would dial it. To restrict dialing numbers in an entire area code, enter that area code exactly as you would dial it (for example, “800” or “1800”). After programming the Allowed Phone Number Lists, you must use Allowed List Assignments (#408) to assign the lists to specific extensions.
Page 118: Allowed List Assignments (#408)
® PARTNER Advanced Communications System Installation, Programming, and Use Allowed List Assignments (#408) Use this feature to assign up to eight Allowed Phone Number Lists to a specific extension.You must use Allowed Phone Number Lists (#407) to create the lists of allowed telephone numbers before you use this procedure.
Page 119 Programming System Options To prevent dialing all telephone numbers in one exchange when a toll prefix is required, see Table 4-1. (The table uses exchange “976” as the example.) Table 4-1. Preventing Dialing of Numbers in One Exchange When Toll Prefix Required Entry Restriction Prevents local calls...
Page 120 ® PARTNER Advanced Communications System Installation, Programming, and Use The entries you must make to permit or restrict toll calls differ depending on the setting for Toll Call Prefix (#402). If Star Code Dial Delay (#410) is active, after a valid star code is dialed, the system resets the dialing restrictions to check the number beginning with the first digit after the star code.
Page 121: Disallowed List Assignments (#405)
Programming System Options Disallowed List Assignments (#405) Use this feature to assign up to eight Disallowed Phone Number Lists to specific extensions. Considerations You must use Disallowed Phone Number Lists (#404) to create the lists of disallowed telephone numbers before you use this procedure. When a Disallowed Phone Number List is assigned to an extension, the list applies to all lines to which the extension has access.
Page 122 ® PARTNER Advanced Communications System Installation, Programming, and Use Considerations For pooled extensions, use Pool Access Restriction (#315) to assign restrictions to all the lines assigned to a specific pool. (Pool Access Restriction overrides Line Access Restriction.) For individual lines on pooled extensions, use Line Access Restriction. To prevent an extension from using a line, restrict the line even if it is not assigned to the extension, so the line cannot be accessed by Direct Line Pickup.
Page 123: Outgoing Call Restriction (#401)
Programming System Options Outgoing Call Restriction (#401) Use this feature to specify the types of outgoing calls that can be made on all lines at an extension. Considerations If the system is connected to a PBX or Centrex system and a dial-out code (usually 9) is needed to place calls outside the PBX or Centrex system, the control unit may not be able to prevent calls for extensions restricted to Local Only.
Page 124: Dial Mode (#201)
® PARTNER Advanced Communications System Installation, Programming, and Use Dial Mode (#201) Use this feature to identify individual lines as touch-tone or rotary. Check with your local telephone company if you are not sure which type of line is being provided to you. Considerations If you are having difficulty using touch-tone telephones on rotary lines, you may need to adjust the Rotary Dialing Timeout (#108).
Page 125: Direct Inward Dialing (Did)
Programming System Options Direct Inward Dialing (DID) — Release 6.0 and Later Use this feature to have Direct Inward Dialing (DID) numbers on a T1 line routed automatically to the PARTNER extensions, hunt groups, or calling groups you specify. When a Direct Inward Dialing (DID) call arrives, the PARTNER system “collects”...
Page 126 ® PARTNER Advanced Communications System Installation, Programming, and Use Group Call Distribution (#206) is disabled on T1 lines with Direct Inward Dialing (DID). DID calls are routed to hunt groups and calling groups via the DID Mapping Table. (See the PARTNER ACS R6.0 PC Administration online help for more information.) Hands Free Answer On Intercom (HFAI) is disabled on T1 lines with Direct Inward Dialing (DID).
Page 127: Display Language (#303)
Programming System Options Programming To program Direct Inward Dialing (DID), you must use the PARTNER ACS R6.0 PC Administration software. Display Language (#303) Use this feature to change the language in which display messages appear if the extension has a system display telephone.
Page 128: Distinctive Ring (#308)
® PARTNER Advanced Communications System Installation, Programming, and Use Distinctive Ring (#308) Use this feature to determine whether calls should ring at a tip/ring device using the system’s distinctive ringing patterns—different patterns for outside, intercom, and transferred calls—or whether all calls to the tip/ring device should ring like outside calls. Considerations Change the setting to Not Active if a tip/ring device such as a modem or answering machine does not pick up intercom or transferred calls.
Page 129: External Hotline (#311)
Programming System Options External Hotline (#311) Use this feature to identify an external hotline extension. When a user lifts the handset of an external hotline, a predetermined outside number is dialed automatically. The external number might be, for example, a frequently called service bureau. The external hotline must be a single- line telephone, not a system telephone, and should not have a dialpad.
Page 130 ® PARTNER Advanced Communications System Installation, Programming, and Use 3. Press until the appropriate value appears: 1 = Assigned 2 = Not Assigned (the factory setting) 4. To program another extension, press until the extension number appears on the display. Repeat Step 3. 5.
Page 131: Forced Account Codes
Programming System Options Forced Account Codes When you set up forced account codes on the system, users at specific extensions must enter an account code before they can dial outside calls. Setting up forced account codes involves two features: Forced Account Code Entry and, optionally, Forced Account Code List. “Account Code Entry (F12)”...
Page 132: Forced Account Code List (#409)
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program an extension for Forced Account Code Entry: f00ss#307 1. Press at extension 10 or 11. 2. At the Extension: prompt, enter the number of the extension to be programmed. 3.
Page 133: Groups Of Extensions
Programming System Options Programming To create a Forced Account Code List: f00ss#409 1. Press at extension 10 or 11. 2. Select a list entry (01–99). A display similar to the following appears: Forced Act Code List 03 Data - - - - - - - - - - - - 3.
Page 134: Hunt Group Extensions (#505)
® PARTNER Advanced Communications System Installation, Programming, and Use You can assign a T1 line with DID to a calling group. However, you cannot assign a coverage path for a calling group that has T1 lines with Direct Inward Dialing (DID). See “Direct Inward Dialing (DID)—...
Page 135 Programming System Options Considerations Any number of extensions can be assigned to each Hunt Group. In addition, extensions can be in more than one Hunt Group. You can include multiple fax machines or answering machines in a Hunt Group. If a ringing call to the Hunt Group is not answered within three rings, the call moves to the next available extension in the Hunt Group.
Page 136: Group Call Distribution (#206)
® PARTNER Advanced Communications System Installation, Programming, and Use 5. Do one of the following: To assign or unassign another extension, press until the extension number appears on the display. Repeat Step 4. To program another group, press , enter a new group number, and repeat Steps 3 and 4.
Page 137: Night Service Group Extensions (#504)
Programming System Options If you install a voice messaging system, assign the system extensions associated with the voice messaging system to Hunt Group 7. Then assign outside lines to Hunt Group 7 for Automated Attendant Service. Callers hear a greeting and are prompted to enter digits to transfer to a specific extension or group without the assistance of the receptionist.
Page 138: Pickup Group Extensions (#501)
® PARTNER Advanced Communications System Installation, Programming, and Use If you have a voice messaging system, lines that are assigned to the user’s telephones in the Night Service Group are covered by the voice messaging system, depending on the status of VMS Hunt Delay (#506) and VMS Hunt Schedule (#507).
Page 139: Hold Disconnect Time (#203)
Programming System Options 5. Do one of the following: To assign or unassign another extension, press until the extension number appears on the display. Then repeat Step 4. To program another group, press and enter a new group number. Then repeat Steps 3 and 4. 6.
Page 140: Hold Reminder Tone (#127)
® PARTNER Advanced Communications System Installation, Programming, and Use 3. Press until the appropriate value appears: 00 = No Detection 07 = 350 msec 01 = 50 msec 08 = 400 msec 02 = 100 msec 09 = 450 msec (the factory setting) 03 = 150 msec 10 = 500 msec...
Page 141: Hotline (#603)
Programming System Options 2. Press until the appropriate value appears: 0 = Not Active 6 = 90 seconds 1 = 10 seconds 7 = 120 seconds 2 = 20 seconds 8 = 150 seconds 3 = 30 seconds 9 = 180 seconds 4 = 45 seconds 5 = 60 seconds (the factory setting) ...
Page 142: Intercom Dial Tone (#309)
® PARTNER Advanced Communications System Installation, Programming, and Use Remove hotline extensions from Night Service Group Extensions (#504), Calling Group Extensions (#502), and Hunt Group Extensions (#505). Use External Hotline (#311) to identify an extension that automatically dials a programmed outside number when a user lifts the handset.
Page 143: Line Access Mode (#313)
Programming System Options 3. Press until the appropriate value appears. 1 = Regular dial tone (the factory setting) 2 = Machine (outside line) dial tone 4. To program another extension, press until the extension number appears on the display. Then repeat Step 3. 5.
Page 144: Line Assignment (#301)
® PARTNER Advanced Communications System Installation, Programming, and Use 4. To program another extension, press until the extension number appears on the display. Then repeat Step 3. 5. Repeat Steps 3 and 4 for all extensions that you want to change. 6.
Page 145: Considerations
Programming System Options Considerations You cannot assign a line that belongs to a pool as an individual line on that pooled extension. A line must be assigned to a button with lights. If a line is assigned to a button without lights, you cannot access that line, nor can you program anything else on the button.
Page 146: Line Coverage Extension (#208)
® PARTNER Advanced Communications System Installation, Programming, and Use If you want to assign the line to a specific button, press . A display like the following appears: Line Assignment 15 L01 3 Select a Button Then press a button with lights to assign the line to that button. If you use option 3 after a line already has been assigned, the line moves from the old button to the new button you select.
Page 147: Outside Conference Denial (#109)
Programming System Options Programming To change the Line Coverage setting for an extension: f00ss#208 1. Press at extension 10 or 11. 2. Enter the desired line number. 3. Enter the number of the extension to be assigned ownership of the line. 4.
Page 148: Pool Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Pool Programming When a Release 2.0 or later system is operating in Hybrid mode, you can group lines into pools to help the routing of calls. Use the following features to program the use of pools in the system: Mode of Operation Pool Access Restriction Pool Extension Assignment...
Page 149 Programming System Options Considerations For extension 10 and any extensions for which Line Access Mode (#313) is set to Key, this feature is automatically set to No Access. When a user has access to a pool for outgoing calls, you can customize dialing restrictions for the user’s extension by using Outgoing Call Restriction (#401) and Disallowed Phone Number Lists (#404).
Page 150: Pool Extension Assignment (#314)
® PARTNER Advanced Communications System Installation, Programming, and Use Pool Extension Assignment (#314) Use this feature to identify the pools that are assigned to buttons at a pooled extension. The system uses two buttons to represent the main pool (880) and one for each auxiliary pool (881, 882, 883).
Page 151 Programming System Options Programming To assign pools to a pooled extension: f00ss#314 1. Press 2. Enter the system extension number to be programmed. There is a steady red light next to each button that has a line assigned and a flashing red light next to each button that has a pool assigned.
Page 152: Pool Line Assignment (#207)
® PARTNER Advanced Communications System Installation, Programming, and Use Pool Line Assignment (#207) Use this feature to assign lines to or remove lines from the main and auxiliary pools supported for Hybrid mode. You can change line assignments in the main pool (880) or in any of three auxiliary pools (881, 882, or 883).
Page 153: Recall Timer Duration (#107)
Programming System Options Recall Timer Duration (#107) Use this feature to change the length of the timed signal, or switchhook flash, generated by the system Recall feature (as well as by the Recall option used in Auto Dial and Speed Dial numbers).
Page 154: Remote Administration Password (#730) -Release 3.0 Or Later
® PARTNER Advanced Communications System Installation, Programming, and Use Remote Administration Password (#730) —Release 3.0 or Later Use this feature to create a password for remote or local PC administration of the system (except for the Hong Kong Release 3.0 version). To perform remote administration, the remote party must have the password created by the System Administrator.
Page 155: Remote Call Forwarding (#322)
Programming System Options Remote Call Forwarding (#322) Use this feature to activate Remote Call Forwarding for an extension. When activated, you can forward all intercom, transferred, and outside calls from your extension to an outside telephone number via Remote Call Forwarding or Cell Phone Connect. See “Remote Call Forwarding (F11)”...
Page 156: Ring On Transfer (#119)
® PARTNER Advanced Communications System Installation, Programming, and Use Ring on Transfer (#119) Use this feature to specify what callers hear while they are being transferred. If Ring on Transfer is set to Active, callers hear ringing as they are being transferred; if it is set to Not Active, callers hear silence unless Music-On-Hold is activated and an audio source is connected to the system.
Page 157: Star Code Dial Delay (#410)
Programming System Options Programming To change the length of the Rotary Dialing Timeout: f00ss#108 1. Press at extension 10 or 11. 2. Press until the appropriate value appears: 1 = 4 seconds 2 = 8 seconds (the factory setting) 3 = 12 seconds 3.
Page 158: Considerations
® PARTNER Advanced Communications System Installation, Programming, and Use After a star code is dialed, some central offices respond by providing a second dial tone as a prompt for the caller to enter more digits. Usually the second dial tone is provided immediately, but if the tone is delayed, the caller should wait for the dial tone before continuing to dial.
Page 159: System Password (#403)
Programming System Options Programming To change the Star Code Dial Delay setting: f00ss#410 1. Press at extension 10 or 11. The current setting is displayed. 2. Press the number on the dialpad for the setting you want, or press until the correct setting appears: 0 = 0 Second Delay (the factory setting) 1 = 1 Second Delay...
Page 160: System Reset-Programming Saved (#728)
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program a System Password: f00ss#403 1. Press at extension 10 or 11. A display similar to the following appears: Set System Password Data - - - - - - - - - - - - 2.
Page 161: System Speed Dial
Programming System Options Programming f00ss#728 To reset the system, press at extension 10 or 11. A display similar to the following appears: Reset - Save All When the reset is completed, the system is no longer in Programming Mode and the date and time appear on the display.
Page 162 ® PARTNER Advanced Communications System Installation, Programming, and Use Use a completed System Speed Dial form to program the list of numbers. After programming the numbers, distribute a copy of the completed form to users. See Appendix C for a blank form.
Page 163: Toll Call Prefix (#402)
Programming System Options Toll Call Prefix (#402) Use this feature to indicate whether users must dial a 0 or 1 before the area code to make a long- distance call, or just the area code and number (this feature is not available for the Hong Kong Release 3.0 version).
Page 164: Transfer Return Extension (#306)
® PARTNER Advanced Communications System Installation, Programming, and Use Transfer Return Extension (#306) Use this feature to identify a different return extension for the extension that transfers a call. Considerations An unanswered transferred call returns to the transfer return extension identified for the extension transferring the call, not the extension receiving the call.
Page 165: Unique Line Ringing (#209)
Programming System Options Transfer Return Rings (#105) Use this feature, which applies to all system extensions, to define the number of times a transferred call rings before it goes to the transfer return extension. Considerations If you have a fax machine or an answering machine connected to the system, set Transfer Return Rings to a number greater than the number of rings at which these devices answer.
Page 166: Voice Interrupt On Busy (#312)
® PARTNER Advanced Communications System Installation, Programming, and Use Considerations This feature applies only to MLS, PARTNER, and TransTalk telephones. You can program single-line telephones for any ring pattern, but they ring with Pattern 1 only. You must program MLC 6 telephones with Pattern 1. If they are programmed with another pattern, they do not ring.
Page 167: Considerations
Programming System Options Considerations The Voice Interrupt On Busy tone (two beeps) is unique to distinguish it from a voice- signaled intercom call tone (one beep). If a Voice Interrupt On Busy call is made to an idle extension, the originator and the recipient hear a voice-signaled intercom call tone (one beep) instead.
Page 168 ® PARTNER Advanced Communications System Installation, Programming, and Use Voice Interrupt On Busy (#312) 4-70...
Page 169 Initial Telephone Programming Contents Overview ............5-1 Required Telephone Programming .
Page 170 ® PARTNER Advanced Communications System Installation, Programming, and Use 5-ii...
Page 171: Overview
Initial Telephone Programming Overview As the System Administrator, you should program telephones at individual extensions with certain features. There are two types of telephone programming: — Centralized Telephone Programming—programming individual telephones from extension 10 or 11. — Extension Programming—programming an individual system telephone from the extension to which it is connected.
Page 172: Required Telephone Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Required Telephone Programming For all telephones, you must program these features: Automatic Line Selection to change the order in which the telephone selects a line or pool when the user picks up the handset. (If you want to change Automatic Line Selection for an extension, you must do so immediately after you enter programming mode and dial the extension number.) Extension Name Display to assign a user’s name to the extension.
Page 173 Initial Telephone Programming If a single-line telephone user intends to place intercom calls and access system features, Automatic Line Selection for his or her extension should be set to intercom first for proper operation. For example, the setting for a single-line telephone in a lobby used for internal calling or making local calls on Line 1, would be “Intercom, 1.”...
Page 174: Extension Name Display
® PARTNER Advanced Communications System Installation, Programming, and Use Extension Name Display You can assign a name to an extension: up to 20 characters long on PARTNER telephones, up to 12 characters long on MLS telephones. Then, when that extension is used to make an intercom, group, or transferred call, the name appears on the system display telephone receiving the call.
Page 175: Line Ringing
Initial Telephone Programming Display Language (#303) has no effect on this feature. This means that the extension name displays exactly as it is programmed. Programming To assign a name to an extension: f00ssc 1. Press at extension 10 or 11. 2.
Page 176: Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To change the way outside lines or pools ring at an extension: f00ssc 1. Press at extension 10 or 11. 2. Enter the number of the extension to be programmed for Line Ringing. The green lights next to the line or pool buttons show the current Line Ringing settings for all lines or pools assigned to the extension.
Page 177: Handling Calls
Using the Telephones Contents Overview ............6-1 System Telephones .
Page 178 ® PARTNER Advanced Communications System Installation, Programming, and Use 6-ii...
Page 179: Using The Telephones
Using the Telephones Overview This chapter explains how system and single-line telephones work with the system. The buttons on the telephones are discussed, as well as the basic call handling features and the display. System Telephones PARTNER telephones have several buttons and indicators in common. The following pages explain where they are and how they work.
Page 180 ® PARTNER Advanced Communications System Installation, Programming, and Use PARTNER-34D Display Programmable Buttons (4 without lights) Feature Line/Programmable Buttons (32 with lights) – Conf Intercom Buttons Mic/ Transfr Ext. Message HFAI Intercom Intercom Message Light Feature Spkr Hold – Conf PQRS WXYZ Mic/...
Page 181 Using the Telephones Line/Programmable Buttons. Used for individual outside lines or (if no line is assigned on a button) for programming telephone or extension numbers, or system features (such as Last Number Redial). When a line is assigned, press the line button to make a call on that specific line (lights show status of line).
Page 182 ® PARTNER Advanced Communications System Installation, Programming, and Use PARTNER-6 Line/Programmable Buttons Intercom Buttons Intercom Intercom Message Light Ext. Message Feat Spkr Mic/ – Conf HFAI Feat Spkr Transfr Hold Mic/ – Conf HFAI PQRS WXYZ Transfr Hold PARTNER-18D PARTNER-18 Display Programmable Buttons (4 without lights)
Page 183: Lights
Using the Telephones Release 4.0 or later — Lines range from 01 to 31 — Extensions range from 10 to 49 Release 5.0 or later — Lines range from 01 to 31 — Extensions range from 10 to 57 Table 6-1 summarizes PARTNER system telephone features.
Page 184 ® PARTNER Advanced Communications System Installation, Programming, and Use Table 6-2. Light Patterns on System Telephones Intercom Auto Light Pattern Line Button Pool Button Feature Button Dial Button Steady On Line is in use. — Green means Red means the feature is on.
Page 185: Ringing Patterns
Using the Telephones Table 6-2. Light Patterns on System Telephones—Continued Intercom Auto Light Pattern Line Button Pool Button Feature Button Dial Button Green Flutter A call is on Exclusive A call on a line in Caller ID Inspect A call transferred (short on, short Hold at your extension the pool is on...
Page 186: Using The Handset, Speaker, And Microphone
® PARTNER Advanced Communications System Installation, Programming, and Use To hear the difference between the two types of dial tones on a system telephone, press a line or pool button. The dial tone you hear is an outside dial tone. To hear an intercom dial tone, press Using the Handset, Speaker, and Microphone Every PARTNER and MLS system telephone (except the MLS-6 telephone) has a speaker and a microphone, which you can turn on by pressing...
Page 187 Using the Telephones Voice Interrupt On Busy Calls (#312) A Voice Interrupt On Busy call is a special intercom call that lets you interrupt and speak to another user who is busy on a call and who has the Voice Interrupt On Busy(#312) feature activated.
Page 188: Single-Line Telephones
® PARTNER Advanced Communications System Installation, Programming, and Use Single-Line Telephones In addition to system telephones, you can connect industry-standard touch-tone or rotary dial telephones—and even some feature telephones (which have built-in calling features)—directly to the system. You can also combine single-line telephones on the same extension with system telephones or other devices, without using expensive adapters or connectors.
Page 189: Dial Tones
Using the Telephones If you use the system with PBX or Centrex lines, the PBX/Centrex distinctive ringing patterns are not passed to telephones. Telephones use the ringing patterns described here instead. Dial Tones Single-line telephones have two different dial tones: Outside dial tone is generated by your local telephone company to indicate that you are connected with an outside line.
Page 190: Single-Line Telephone Limitations
® PARTNER Advanced Communications System Installation, Programming, and Use Single-Line Telephone Limitations Each tip/ring device requires one touch-tone receiver to be available in order to dial a call (intercom or outside) or to activate a feature by using a code. Each PARTNER ACS processor module has two touch-tone receivers, a T1 module has eight touch-tone receivers, each 012E module has ten touch-tone receivers, each 206 module has one touch-tone receiver, and each 400 module has two touch-tone receivers.
Page 191: Feature Telephones
Using the Telephones A display on a single-line telephone will not show Caller ID information, system messages, or Caller ID Call Logging information. A speaker on a single-line telephone is not a system integrated speaker; therefore, it cannot receive “voice” type calls, such as a group page. Feature Telephones A feature telephone is a single-line telephone that has buttons in addition to the regular...
Page 192: Display
® PARTNER Advanced Communications System Installation, Programming, and Use Display PARTNER display telephones have a 2-line, 24-character (per line) adjustable display area for calling and programming feedback. Specifically, the display shows: Current date (excluding year), day, and time when the telephone is idle. Account code, as it is entered.
Page 193 Using the Telephones At idle extensions 10 and 11 only, specific messages appear on the top line of the display instead of the usual day/date message in the following circumstances. Users at these two extensions should notify the System Manager when such a message appears. —...
Page 194: Handling Calls
® PARTNER Advanced Communications System Installation, Programming, and Use Handling Calls The following call-handling functions are available from both system and single-line telephones: Making calls Answering calls Placing calls on hold Conference calls Transferring calls Joining calls Making Calls You can make a call by dialing an outside telephone number or an extension number. There are also several ways to speed dial a number.
Page 195 Using the Telephones If you lift the handset before pressing a line or pool button, the system automatically selects the first available outside line or pool, or the intercom. The order in which the system makes the selection is determined by the Automatic Line Selection for the extension. On either a system telephone or a single-line telephone, you also can use Direct Line Pickup—Idle Line (I8LL) to access a line for making an outside call.
Page 196 ® PARTNER Advanced Communications System Installation, Programming, and Use 2. Dial the telephone number. On a system display telephone, the dialed number appears on the display. If you are using a PBX or Centrex line, you also may need to use a dial-out code (usually 9) before you dial a number outside the system.
Page 197 Using the Telephones 2. Dial plus the two-digit line number. 3. Dial the telephone number. To make an outside call using a specific pool: 1. Lift the handset. You hear intercom dial tone. 2. Dial the three-digit pool access code (880, 881, 882, or 883). 3.
Page 198: Answering Calls
® PARTNER Advanced Communications System Installation, Programming, and Use — If you hear ringing, you have reached an idle single-line, MLC-6, TransTalk 9000- series telephone, or a busy system telephone with Voice Interrupt On Busy not assigned. Your call is not completed until someone answers. Answering Calls This section describes how you can answer calls ringing at your extension.
Page 199 Using the Telephones Answering a Call on a System Telephone You can answer a call on any line or pool that is ringing, or select a specific line or pool if more than one is ringing: When the telephone is ringing, lift the handset. You are connected to the incoming call.
Page 200: Placing Calls On Hold
® PARTNER Advanced Communications System Installation, Programming, and Use To answer a coverage call: 1. If your telephone is a covering extension and it rings, check your display to see if the ringing call is a coverage call. Also, if you have an Auto Dial button for the originating extension, the green light next to the button flutters while the coverage call is ringing at your extension (and it is the next ringing call you answer if you lift the handset).
Page 201 Using the Telephones If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may include a call hold feature that lets you place a call on hold and place another call on the same line.
Page 202: Conference Calls
® PARTNER Advanced Communications System Installation, Programming, and Use Using Hold on a Single-Line Telephone Follow these instructions to place and retrieve a call on hold on a system telephone: To place a call on hold, press the switchhook down once rapidly. You hear intercom dial tone.
Page 203 Using the Telephones If the conference originator puts the call on hold, other parties can continue to talk. Other inside parties can put their extensions on hold if there are outside parties on the conference call. When the originator hangs up, the conference is disconnected. You cannot transfer conference calls.
Page 204: Transferring Calls
® PARTNER Advanced Communications System Installation, Programming, and Use Using Conference on a Single-Line Telephone Follow these steps to originate a conference call on a single-line telephone: 1. Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an incoming call.) 2.
Page 205 Using the Telephones If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may include a call transfer feature that lets you transfer a call to another Centrex extension, so that the line on which the call came in is free to place and receive other calls. However, to use Centrex transfer, you must be able to dial the extension directly by using the Centrex extension number.
Page 206 ® PARTNER Advanced Communications System Installation, Programming, and Use 2. Dial the extension number (or and a Hunt Group number, or and a Calling Group number) to which you want the call transferred. 3. When someone answers, announce the call and then hang up. 4.
Page 207: Joining Calls
Using the Telephones Transferring a Call on a Single-Line Telephone Follow these instructions to transfer a call by using a single-line telephone: To transfer a call to another extension: 1. While on a call, press the switchhook down once rapidly. You hear intercom dial tone.
Page 208 ® PARTNER Advanced Communications System Installation, Programming, and Use Considerations You cannot join a call by pressing a pool button. You cannot join an intercom call or a conference call at another extension. You cannot join a call on an extension that has a Voice Interrupt On Busy call in progress. You can join a call that is being answered by the voice messaging system, but only if Automatic Extension Privacy is Not Assigned for the extensions associated with the voice messaging system hardware.
Page 209 Using the Telephones Joining a Call on a Single-Line Telephone A steady red light next to a line button indicates a call is in progress at another extension. To join a call by using a single-line telephone: 1. Lift the handset. You hear intercom dial tone.
Page 210 ® PARTNER Advanced Communications System Installation, Programming, and Use Handling Calls 6-32...
Page 211 Operator Features Contents Overview ............7-1 Programming an Operator’s Extension .
Page 212 ® PARTNER Advanced Communications System Installation, Programming, and Use 7-ii...
Page 213: Operator Features
Operator Features Overview A typical setup of the PARTNER ACS includes using extension 10 as the system operator position. The person at extension 10 thus becomes the primary operator for calls coming into the system. Certain system features are used only by the system operator; these are explained in this chapter. Programming an Operator’s Extension One of the initial programming duties in programming extensions is to set up operator extensions.
Page 214: Backup Answering Options
® PARTNER Advanced Communications System Installation, Programming, and Use Backup Answering Options To assist the operator in handling calls, consider the following features: Automatic System Answer. When activated, this feature answers incoming calls after a specified number of rings and plays a customized greeting. Then, depending on how Automatic System Answer Mode (#121) is programmed, the system either: —...
Page 215 Operator Features Manual Signaling. A Manual Signaling button (labeled MS-Bill) is programmed to signal the target extension. When the button is pressed, the user at the target extension hears a tone for as long as the button is pressed. This feature is typically used by an operator to alert the boss to an important incoming call when the boss is already on a call.
Page 216: Automatic System Answer Features
® PARTNER Advanced Communications System Installation, Programming, and Use Automatic System Answer Features The Automatic System Answer features help the system operator handle outside calls during peak calling periods. When an outside call rings on a line programmed with Automatic System Answer, the system answers it after a specified number of rings and plays a short user-recorded greeting to the caller.
Page 217 Operator Features The Automatic System Answer Button returns to the status (on/off) it was in before a power failure occurred or System Reset (#728) was used. Direct Extension Dial is an alternative system answering feature that lets outside callers dial an extension or Hunt Group number directly, without the aid of the operator.
Page 218: Automatic System Answer Delay (#110)
® PARTNER Advanced Communications System Installation, Programming, and Use Automatic System Answer Delay (#110) Use this feature to specify the number of times (0–9) an incoming call should ring before it is answered by Automatic System Answer. Considerations Automatic System Answer Delay works independently of Line Ringing, which determines how an outside call rings at an extension—immediately, after a 20 second delay, or not at all.
Page 219: Automatic System Answer Mode (#121)
Operator Features 2. Enter the two-digit system line number of the desired line. 3. To assign or unassign the line, press until the appropriate value appears. 1 = Assigned 2 = Not Assigned (the factory setting) 4. To identify another line, press until the line number appears on the display.
Page 220: Automatic System Answer Record/Playback (I891)
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To change the Automatic System Answer Mode: f00ss#121 1. Press 2. To change the mode, press until the appropriate value appears: 1 = Hold (the factory setting) 2 = Disconnect 3 = Ring 3.
Page 221 Operator Features 5. Dial . The current time of day remains on the second line of the display for the duration of this procedure. The top line of the display reads: ASA: 1=Record If a message was recorded previously, a display similar to the following appears: ASA: 1=Record 2=Play 6.
Page 222: Direct Extension Dial Features
® PARTNER Advanced Communications System Installation, Programming, and Use Direct Extension Dial Features Direct Extension Dial answers incoming calls after a specified number of rings and plays a customized message. This message prompts the caller to dial the digits of the designated extension, Hunt Group, or Calling Group.
Page 223: Direct Extension Dial Button (#113)
Operator Features You can set SMDR Talk Time (#611) to Active to include the Talk field on call reports. For an incoming outside call answered by Direct Extension Dial, this field shows the call duration minus the time the greeting played and the caller waited for someone to answer the call. Programming To identify the lines on which outside calls should be answered for Direct Extension Dial: f00ss#205...
Page 224 ® PARTNER Advanced Communications System Installation, Programming, and Use The Direct Extension Dial Button returns to the status (on/off) it was in before a power failure occurred or System Reset (#728) was used. Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines (#205).
Page 225: Direct Extension Dial Delay (#112)
Operator Features To turn Direct Extension Dial off, press the Direct Extension Dial Button at extension 10. The green light goes off and Direct Extension Dial is off. Any calls being answered by the system continue to hear the recorded message and are prompted to enter a destination extension. Direct Extension Dial Delay (#112) Use this feature to specify the number of times (0–9) an incoming call should ring before it is answered by the Direct Extension Dial feature.
Page 226: Direct Extension Dial Record/Playback (I892)
® PARTNER Advanced Communications System Installation, Programming, and Use Direct Extension Dial Record/Playback (I892) Use this feature to record and play back the message that callers hear when a call is answered by the Direct Extension Dial feature. The maximum length of the message is 40 seconds. Considerations You can record only one message for Direct Extension Dial.
Page 227: Night Service Button (#503)
Operator Features To play back the message, follow the instructions from Step 5 in the playback procedure that follows. To exit the procedure, hang up the handset. To play back a Direct Extension Dial message: 1. Turn off Direct Extension Dial and Automatic System Answer at extension 10 and wait for any calls in the process of being answered by these features to be completed.
Page 228 ® PARTNER Advanced Communications System Installation, Programming, and Use Dialing restrictions for extensions not in the Night Service Group remain the same as during normal daytime operation. If you reassign the Night Service Button, it is removed from the button where it was previously assigned.
Page 229 Operator Features 1. Press the Night Service Button at extension 10. If a System Password is programmed, the green light next to the button flashes; you must continue with Step 2. If no System Password is programmed, the green light is on steady and Night Service is 2.
Page 230: Outgoing Call Restriction Button (#114)
® PARTNER Advanced Communications System Installation, Programming, and Use To turn Night Service off: 1. Press the Night Service Button at extension 10. If a System Password is programmed, the green light next to the button flashes; you must continue with Step 2. If no System Password is programmed, the green light goes out and Night Service is off.
Page 231: Programming
Operator Features Programming To program an Outgoing Call Restriction Button at extension 10: f00ss#114 1. Press at extension 10. 2. Do one of the following: If you want to assign Outgoing Call Restriction to the first available button, press until a display similar to the following appears: Outgoing CallRstr Button 1 Assigned - Ext10 If you want to remove the Outgoing Call Restriction Button assignment, press...
Page 232: Station Unlock (F22)
® PARTNER Advanced Communications System Installation, Programming, and Use Station Unlock (F22) Use this feature to unlock a specific user’s locked extension. Use this feature when a user forgets the code he or she used to lock the extension. Considerations This feature is available only at extension 10 or 11.
Page 233: Wake Up Service Button (#115)
Operator Features Wake Up Service Button (#115) Use this feature to program a button on the system telephone at extension 10 to schedule wake up (or reminder) calls for system extensions. When a wake up call is scheduled, the system makes an intercom call to the target extension at the scheduled time.
Page 234: Using Wake Up Service
® PARTNER Advanced Communications System Installation, Programming, and Use If you want to assign Wake Up Service to a specific button, press . A display similar to the following appears: Wake Up Service Button 3 Select a Button Then press a programmable button with lights to assign Wake Up Service to that button. 3.
Page 235 Programming & Using Telephone Features Contents Overview ............8-1 Extension Programming.
Page 236 ® PARTNER Advanced Communications System Installation, Programming, and Use Considerations ........... 8-17 Programming .
Page 237 Contents Considerations ........... 8-42 Programming .
Page 238 ® PARTNER Advanced Communications System Installation, Programming, and Use Using Remote Call Forwarding on a System Telephone ....8-61 Using Remote Call Forwarding on a Single-Line Telephone ....8-62 Send All Calls .
Page 239: Programming & Using Telephone Features
Programming & Using Telephone Features Overview You can program many of the system’s features right from your telephone. When you program a feature from your telephone, you are using Extension Programming. The features discussed in this chapter are features often programmed by individual users. However, they can be programmed by the System Administrator as well from a system display telephone at extension 10 or 11.
Page 240: Account Code Entry (F12)
® PARTNER Advanced Communications System Installation, Programming, and Use Dial-Code Features You can access some features by dialing a feature code at the telephone dialpad. From a system telephone, you can dial , followed by the two- or three-digit code (or press a programmed Auto Dial button).
Page 241: Programming
Programming & Using Telephone Features Use Forced Account Code Entry (#307) to identify system telephone extensions that are required to enter an account code prior to dialing any outside number (including those on the Emergency Phone Number List). A forced account code must be entered at the beginning of a call;...
Page 242 ® PARTNER Advanced Communications System Installation, Programming, and Use 4. Press the programmed Account Code Entry button or press to indicate the end of the code. If the Account Code Entry button has lights, the green light turns off. 5. Make the call, if you are not already on a call. 6.
Page 243: Auto Dialing
Programming & Using Telephone Features Auto Dialing Use this feature to dial outside numbers, extension numbers, feature codes, or account codes with a single touch by pressing a programmed button. If an extension number is stored on an Auto Dial button, the user can dial, signal, or transfer calls to the extension by pressing the button.
Page 244: Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program an Auto Dial button: 1. Press 2. Press a programmable button. 3. Enter an account code, PBX/Centrex feature access code, or one of the following: Outside telephone number. Enter the telephone number (up to 28 digits) exactly as you would dial it.
Page 245: Background Music (F19)
Programming & Using Telephone Features Background Music (F19) Use this feature to provide background music through the speaker of an idle system telephone for your work area. Background Music plays the recorded material from the Music-On-Hold audio source. Considerations Background Music is available only if Music-On-Hold is active and an audio source is connected to the processor module.
Page 246: Call Coverage (F20,Xx,Xx)- Release 2.0 Or Later
® PARTNER Advanced Communications System Installation, Programming, and Use Using Background Music To turn Background Music on: 1. From a system telephone with a speaker, press the programmed button, or press If the telephone is idle, you hear Background Music. If the Background Music button has lights, the green light turns on.
Page 247 Programming & Using Telephone Features You can program Call Coverage on a button on a system telephone. Use a button with lights if you want a visual indication when your calls are being covered. When the green light is on, your calls are being covered;...
Page 248: Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program a Call Coverage button: 1. Press 2. Press a programmable button, preferably a button with lights. 3. At this point, you can do one of the following: Press Press and the number of the originating extension.
Page 249: Call Forwarding/Call Follow-Me (F11,Xx,Xx)
Programming & Using Telephone Features Using Call Coverage at a Single-Line Telephone To send your calls for coverage: 1. Lift the handset. You hear intercom dial tone. 2. Press 3. Dial your extension number. 4. Dial the extension number of the covering extension. To remove Call Coverage: 1.
Page 250: Programming
® PARTNER Advanced Communications System Installation, Programming, and Use You can program Call Forwarding on a button on a system telephone. Use a button with lights if you want a visual indication when your calls are forwarded. When the green light is on, your calls are forwarded;...
Page 251: Using Call Forwarding On A System Telephone
Programming & Using Telephone Features Using Call Forwarding on a System Telephone To forward calls manually: 1. Press 2. Dial your extension number. 3. Dial the extension number at which you want the calls to ring. To remove Call Forwarding manually: 1.
Page 252: Call Park
® PARTNER Advanced Communications System Installation, Programming, and Use To remove Call Forwarding: 1. Lift the handset. You hear intercom dial tone. 2. Press 3. Dial your extension number twice. Call Park Use this feature to “park” a call, or place it on a special type of hold, so it can be picked up from any telephone in the system.
Page 253: Call Pickup (I6Xx)
Programming & Using Telephone Features To retrieve a parked call using Call Pickup: 1. Dial 2. Dial the extension number, or press an Auto Dial button for the extension where the call is parked. Using Call Park on a Single-Line Telephone To park a call: 1.
Page 254: Call Screening (F25)-Release 3.0 Or Later
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program a Call Pickup button: 1. Press 2. Press a programmable button. 3. To specify the extension to be answered, press left , followed by 6 and the two-digit system extension number.
Page 255: Considerations
Programming & Using Telephone Features One call can be screened at a time at an extension. If more than one call is ringing, the system uses the ringing line order procedure to determine which of the eligible calls to screen. Once Call Screening begins, the user can: Answer the screened call by going off-hook on the handset.
Page 256: Caller Id Features
® PARTNER Advanced Communications System Installation, Programming, and Use You cannot screen a call if the Cell Phone Connect feature is active. Programming f00ssc 1. Press at extension 10 or 11. 2. Enter the number of the extension to be programmed with the feature. 3.
Page 257: Caller Id Inspect (F17)
Programming & Using Telephone Features Caller ID Inspect (F17) Use this feature to view Caller ID information for a second call, without disconnecting the current call or putting it on hold. You can inspect ringing, active, or held calls. Considerations Program Caller ID Inspect on a button with lights on a system display telephone.
Page 258: Caller Id Call Logging And Dialing (F23)
® PARTNER Advanced Communications System Installation, Programming, and Use 3. Press the programmed button to deactivate the feature. The feature is deactivated automatically if you hang up the handset or press any button other than a line, pool, or button. The green light is off when the feature is deactivated. Caller ID Call Logging and Dialing (F23) Once the system administrator assigns the Caller ID Call Log Line Association, Caller ID Log Answered Calls, and/or the Caller ID Log All Calls features to log Caller ID calls, you use Caller...
Page 259 Programming & Using Telephone Features In addition, the system logs the line the call came in on, whether the log entry was viewed, whether the call was answered or not answered, and whether an attempt was made to return the call by using the dialing option.
Page 260 ® PARTNER Advanced Communications System Installation, Programming, and Use When a call is answered, it is not logged unless the system has been programmed to log answered calls by using Caller ID Log Answered Calls, or an extension is programmed to answer all calls by using Caller ID Log Line Assignment and Caller ID Log All Calls.
Page 261 Programming & Using Telephone Features * 9 0 8 5 5 5 1 2 3 4 N e x t P r e v . D i a l M o r e Figure 8-2. Telephone Number Display On the Telephone Number Display, the newest call in the log is shown. The log shows the calls in last-in-first-out order.
Page 262 ® PARTNER Advanced Communications System Installation, Programming, and Use You have several options at the Name Display: Press the Next button to view the next logged call. If you have a second call logged, it is displayed. Press the Prev. button to view the Name Display of the previous log record. Press the Dial button to dial the telephone number and return the call (see dialing instructions that follow).
Page 263 Programming & Using Telephone Features Erasing Call Log Records When the Erase button is pressed on the Call Status Display, Entry Erased appears (see Figure 8-5). Entry Erased Next Prev. Figure 8-5. Entry Erased Display You have several options at the Entry Erased Display: Press the Next button to view the next logged call.
Page 264: Caller Id Name Display (F16)
® PARTNER Advanced Communications System Installation, Programming, and Use 3. The button you press to dial the call depends on the number of digits you must dial to complete the call from your area: To dial the complete number including the 1, press the button under the 1 (left button). To include the area code but not the 1, press the button under the area code (the second button).
Page 265: Cell Phone Connect (F11)
Programming & Using Telephone Features Cell Phone Connect (F11) Use this feature to forward all intercom, transferred, and outside calls from your extension to an outside telephone number. (This outside number must be programmed to a Personal Speed Dial code for your extension.) Unlike the Remote Call Forwarding, the incoming call will ring at both the outside telephone number you specify and your extension, allowing to you answer the call at your extension or have the call answered by the coverage for your extension (for example, your voice mail system).
Page 266 ® PARTNER Advanced Communications System Installation, Programming, and Use You cannot forward group calls, calls to doorphone alert extensions, Voice Interrupt On Busy calls, coverage calls, paging calls, transfer-return calls, Wake Up Service calls, and Night Service calls. You can program Cell Phone Connect on a button on a system telephone. Use a button with lights if you want a visual indication when Cell Phone Connect is enabled.
Page 267: Programming
Programming & Using Telephone Features Programming To program a Cell Phone Connect button: 1. Program a Personal Speed Dial that contains the telephone number to which you want to forward calls. See “Personal Speed Dial” on page 8-63. 1. Press 2.
Page 268: Using Cell Phone Connect On A Single-Line Telephone
® PARTNER Advanced Communications System Installation, Programming, and Use To remove Cell Phone Connect by using the programmed button: 1. Press the programmed button. If an originating extension and a destination extension were programmed on the button, Cell Phone Connect is deactivated (on a button with lights, the green light is off). Skip Steps 2 and 2.
Page 269: Conference Drop (F06)
Programming & Using Telephone Features Conference Drop (F06) Use this feature to drop the last outside party added to a conference call without disconnecting the other parties. Considerations You can program a Conference Drop button on a system telephone to use the feature with one touch.
Page 270: Contact Closure (F41 And F42)
® PARTNER Advanced Communications System Installation, Programming, and Use Contact Closure (F41 and F42) The system can drive an optional Contact Closure Adjunct with two Contact Closures to operate auxiliary devices such as electronic door locks. If the System Administrator has assigned your extension to a Contact Closure Group for one or both of these Contact Closures, you can activate the Contact Closure from your telephone.
Page 271: Direct Line Pickup Features
Programming & Using Telephone Features Using Contact Closure on a System Telephone To activate a Contact Closure: 1. Press the programmed button or press (for Contact Closure 1) or (for Contact Closure 2). The green light is on steady. 2. If the Contact Closure Operation Type for that Contact Closure is set to Toggle, repeat Step 1 to deactivate the Contact Closure.
Page 272 ® PARTNER Advanced Communications System Installation, Programming, and Use If a line is idle, you cannot access it with this feature (you hear busy tone). For information about accessing an idle line, see “Direct Line Pickup—Idle Line (I8LL)” on page 8-35.
Page 273: Direct Line Pickup-Idle Line (I8Ll)
Programming & Using Telephone Features Direct Line Pickup—Idle Line (I8LL) Use this feature to access a specific outside line (where LL is a system line number) when the line is not in use. This feature is useful for accessing a line that is not assigned to the telephone. Considerations This procedure applies to individual lines.
Page 274: Do Not Disturb (F01)
® PARTNER Advanced Communications System Installation, Programming, and Use Using Direct Line Pickup—Idle Line on a Single-Line Telephone To use Direct Line Pickup—Idle Line on a single-line telephone: 1. Lift the handset. You hear intercom dial tone. 2. Dial and the two-digit system line number of the idle line you want to access. Do Not Disturb (F01) Use this feature to be able to press a programmed button to prevent incoming calls for the extension from ringing (lights still flash).
Page 275: Exclusive Hold (F02)
Programming & Using Telephone Features Programming To program a Do Not Disturb button: 1. Press 2. Press a programmable button with lights. 3. Press 4. Program another button for this extension, or exit programming mode. Using Do Not Disturb From a system telephone, press the programmed button to turn Do Not Disturb on; press it again to turn it off.
Page 276: Extension Name Display
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program an Exclusive Hold button: 1. Press 2. Press a programmable button. 3. Press 4. Program another button for this extension, or exit programming mode. Using Exclusive Hold While active on an outside call on a system telephone: 1.
Page 277: External Hotline
Programming & Using Telephone Features External Hotline The System Administrator assigns the External Hotline to extensions. When you pick up the handset of a single-line telephone at one of these extensions, a number is automatically dialed. The external number might be, for example, a frequently called service bureau. Considerations Under certain conditions of heavy telephone usage, the External Hotline may be unable to dial the programmed number immediately (for example, if many of the tip/ring devices...
Page 278: Programming
® PARTNER Advanced Communications System Installation, Programming, and Use If you leave the microphone on for hands-free answer on intercom (HFAI), the microphone is turned off when that telephone receives a group page; you must lift the handset or press to answer the page.
Page 279: Using Group Calling-Ring/Page On A Single-Line Telephone
Programming & Using Telephone Features To manually ring or page a Calling Group: 1. Lift the handset and press You hear intercom dial tone. 2. Do one of the following: To make a ringing call, dial and a group number (1–4). All available extensions in the Calling Group ring.
Page 280: Group Hunting-Ring/Voice Signal (I77G/I*77G)
® PARTNER Advanced Communications System Installation, Programming, and Use Group Hunting—Ring/Voice Signal (I77G/I*77G) Use this feature to distribute call volume among extensions in a group, to off-load call activity from a single user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt Group number from 1–8), the system rings or voice-signals the first available extension in the group, passing over busy extensions (or those with Do Not Disturb on) in a circular hunt.
Page 281: Programming
Programming & Using Telephone Features Programming To program a Hunt Group button: 1. Press 2. Press a programmable button. 3. Do one of the following: To program the button to ring the next available extension in the Hunt Group, press left and dial a Hunt Group number (1–8 for ringing calls;...
Page 282: Using Group Hunting-Ring/Voice Signal On A Single-Line Telephone
® PARTNER Advanced Communications System Installation, Programming, and Use To manually transfer a call to a Hunt Group: & 1. While on a call, press 2. Dial and a group number (1–8). The next available extension in the Hunt Group rings. If no one answers within three rings, the call hunts to the next available extension.
Page 283: Group Pickup (I66G)
Programming & Using Telephone Features Group Pickup (I66G) Use this feature to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1–4). In other words, when a call rings at an extension that is in a Pickup Group, you can answer the call at any extension without knowing which extension or line is ringing and without being in the same Pickup Group.
Page 284: Hotline
® PARTNER Advanced Communications System Installation, Programming, and Use Hotline The System Administrator programs internal Hotline extensions and their alert extensions. When you lift the handset of a Hotline telephone, the alert extension rings. Considerations The Hotline telephone can receive transferred calls, but do not pick up the handset at that extension until the telephone rings.
Page 285: Programming
Programming & Using Telephone Features Pressing a Manual Signaling button does not initiate an intercom call unless you lift the handset or press , press , and then press the Manual Signaling button. To respond to a signal, the target extension must place an intercom call to the person signaling.
Page 286: Message Light On (F09Xx) And Message Light Off (F10Xx)
® PARTNER Advanced Communications System Installation, Programming, and Use Message Light On (F09XX) and Message Light Off (F10XX) A lit message light indicates that you have a message in your mailbox. You can turn the message light on or off by using Message Light On or Message Light Off, respectively. The “XX” in the code represents the extension number.
Page 287: Paging Features
Programming & Using Telephone Features Using Message Light Off on a System Telephone To turn on or off the message light: 1. Press the programmed button, or press for On or for Off. If you programmed the destination extension number on the button, the message light for the destination extension goes on/off.
Page 288 ® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program a Loudspeaker Paging button: 1. Press 2. Press a programmable button. 3. Press left 4. Program another button for this extension, or exit programming mode. Using Loudspeaker Paging on a System Telephone To make an announcement over the Loudspeaker Paging system: 1.
Page 289: Simultaneous Paging (I*70)
Programming & Using Telephone Features Simultaneous Paging (I*70) Use this feature to access the Loudspeaker Paging system if you have one connected to the system through the PAGE jack on the primary processor module, and all of the idle system telephones with speakers assigned to Calling Group 1.
Page 290: Privacy (F07)
® PARTNER Advanced Communications System Installation, Programming, and Use Using Simultaneous Paging on a Single-Line Telephone To make an announcement over the Loudspeaker Paging system and the idle system telephones with speakers in Calling Group 1: 1. Lift the handset. You hear intercom dial tone.
Page 291: Recall (F03)
Programming & Using Telephone Features Programming To program a Privacy button: 1. Press 2. Press a programmable button with lights. 3. Press 4. Program another button for this extension, or exit programming mode. Using Privacy From a system telephone, press the programmed button to turn Privacy on. Press it again to turn it off.
Page 292: Programming
® PARTNER Advanced Communications System Installation, Programming, and Use You can press to insert a Recall signal in an Auto Dial or Speed Dial number, provided it is the first character in the stored number. Recall is ignored on T1 lines. Programming To program a Recall button: 1.
Page 293: Record-A-Call (F24)-Release 3.0 Or Later
Programming & Using Telephone Features Record-a-Call (F24)—Release 3.0 or Later Use this feature to record an active conversation in the PARTNER MAIL VS (PMVS) mailbox. Record-a-Call (F24) applies to systems that have PMVS Release 5.0 or later equipped with four ports, and an MLS or PARTNER system telephone.
Page 294: Redialing Features
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program a Record-a-Call button: 1. Press 2. Press a programmable button with LEDs. 3. Press 4. Program another extension, or exit programming mode. Using Record-a-Call To activate the feature, press the programmed feature button when active on an intercom or CO call.
Page 295 Programming & Using Telephone Features System Speed Dial numbers cannot be redialed with this feature. A Last Number Redial number can begin with a star code; the system automatically inserts a delay based on the Star Code Dial Delay setting. A number dialed automatically by using the Caller ID Call Logging and Dialing feature can be redialed with Last Number Redial.
Page 296: Save Number Redial (F04)
® PARTNER Advanced Communications System Installation, Programming, and Use Save Number Redial (F04) Use this feature to save into temporary memory the last outside number (up to 28 digits) dialed from an extension with a system telephone. Use this feature to save a number before you hang up on a busy or unanswered call.
Page 297: Remote Call Forwarding (F11)
Programming & Using Telephone Features Remote Call Forwarding (F11) Use this feature to forward all intercom, transferred, and outside calls from your extension to an outside telephone number. (This outside number must be programmed to a Personal Speed Dial code for your extension.) You activate this feature from your extension or from extension 10 or 11. However, before you can forward calls to outside telephone numbers, the Remote Call Forwarding (#322) feature must be enabled for your extension.
Page 298: Programming
® PARTNER Advanced Communications System Installation, Programming, and Use An extension’s outside calls on lines or pools assigned to the extension are eligible for Remote Call Forwarding only if Line Ringing is set to Immediate Ring or Delayed Ring and Line Access Restriction or Pool Access Restriction is set to No Restriction or In Only.
Page 299: Using Remote Call Forwarding On A System Telephone
Programming & Using Telephone Features Using Remote Call Forwarding on a System Telephone To forward calls manually: 1. Press 2. Dial your extension number. 3. Dial the two-digit Personal Speed Dial code (80-99) that contains the destination outside telephone number at which you want the calls to ring. To remove Remote Call Forwarding manually: 1.
Page 300: Send All Calls
® PARTNER Advanced Communications System Installation, Programming, and Use Using Remote Call Forwarding on a Single-Line Telephone To forward your calls: 1. Lift the handset. You hear intercom dial tone. 2. Press 3. Dial your extension number. 4. Dial the two-digit Personal Speed Dial code (80-99) that contains the destination outside telephone number at which you want the calls to ring.
Page 301: Speed Dialing Features
Programming & Using Telephone Features Using Send All Calls To send a covered call immediately to the covering extension: If Call Coverage is not turned on, while the call is ringing, press the Call Coverage button. The ringing call is sent immediately to the covering extension; subsequent calls go to the covering extension after the specified number of Call Coverage Rings.
Page 302 ® PARTNER Advanced Communications System Installation, Programming, and Use Considerations If the system is connected to a PBX or Centrex system and a dial-out code (usually 9) is needed to place calls outside the PBX or Centrex system, include the dial-out code in Speed Dial numbers that must dial out of the PBX or Centrex system.
Page 303 Programming & Using Telephone Features Using Personal Speed Dial on a System Telephone To use Personal Speed Dial on a system telephone: 1. Lift the handset or press before dialing: 2. Do one of the following: If you want to call on a specific line, press the line button (or press and the two- digit line number).
Page 304: System Speed Dial
® PARTNER Advanced Communications System Installation, Programming, and Use System Speed Dial Use this feature to dial a System Speed Dial number by pressing at intercom dial tone on a single-line telephone) and the three-digit code from 600 through 699. The System Administrator has programmed up to 100 frequently used numbers as System Speed Dial numbers.
Page 305: Station Lock (F21)
Programming & Using Telephone Features Station Lock (F21) Use this feature to enter a four-digit code on your telephone dialpad to “lock” your extension. Later, you enter the identical code to unlock the extension. Station Lock helps to prevent unauthorized people from making outside calls from these extensions.
Page 306: Using Station Lock On A System Telephone
® PARTNER Advanced Communications System Installation, Programming, and Use Using Station Lock on a System Telephone To lock an extension when the telephone is idle or while active on an intercom or outside call: 1. Press the Station Lock button or On a programmed button with lights, the green light flashes.
Page 307: System Password
Programming & Using Telephone Features To unlock a single-line touch-tone telephone: 1. Lift the handset. You hear intercom dial tone. 2. Press You hear intercom dial tone again. 3. Enter the four-digit code that you used to lock the extension. If the code entered in Step 3 matches the code used to lock the extension, you hear silence and the extension is unlocked.
Page 308: Touch-Tone Enable (F08)
® PARTNER Advanced Communications System Installation, Programming, and Use Touch-Tone Enable (F08) Use this feature to send touch-tone signals on an outside call over a rotary line. For example, you may need to dial touch-tone digits while on a call to a bank-by-telephone service. You can use Touch-Tone Enable only from a system telephone.
Page 309: Vms Cover (F15)
Programming & Using Telephone Features VMS Cover (F15) Use this feature to program a button to turn VMS Cover on and off, routing unanswered intercom and transferred calls for users extensions to the Call Answer Service of the voice messaging system after the specified number of rings (factory setting is three rings).
Page 310: Voice Interrupt Features
® PARTNER Advanced Communications System Installation, Programming, and Use Using VMS Cover From a system telephone, press the programmed button to turn VMS Cover on; press it again to turn it off. When the light is on, VMS Cover is on and your unanswered intercom, DID, and transferred calls or outside calls on lines assigned ownership go to your voice mailbox after the specified number of VMS Cover Rings.
Page 311 Programming & Using Telephone Features Any party involved in a Voice Interrupt On Busy call cannot be involved in a second Voice Interrupt On Busy call until the first is finished. The recipient can use a Voice Interrupt on Busy Talk-Back button to respond to the originator of the Voice Interrupt On Busy call.
Page 312: Voice Interrupt On Busy Talk-Back (F18)
® PARTNER Advanced Communications System Installation, Programming, and Use Voice Interrupt On Busy Talk-Back (F18) This feature lets you program a button that is used to respond to a Voice Interrupt On Busy call while the user is active on another call. You can use Voice Interrupt On Busy Talk-Back only from a system telephone.
Page 313: Voice Mailbox Transfer (F14)
Programming & Using Telephone Features Voice Mailbox Transfer (F14) Use this feature to transfer a caller directly to a specific extension’s voice mailbox in order for the caller to leave a message without first ringing the extension. This feature is useful when you know that a co-worker is away from his or her desk.
Page 314 ® PARTNER Advanced Communications System Installation, Programming, and Use Voice Mailbox Transfer (F14) 8-76...
Page 315 Using Auxiliary Equipment Contents Overview ............9-1 Tip/Ring Device Requirements .
Page 316 ® PARTNER Advanced Communications System Installation, Programming, and Use Send and Receive Modem ......... . 9-29 Music-On-Hold .
Page 317: Overview
Using Auxiliary Equipment Overview You can use various auxiliary equipment with the PARTNER ACS. The connection and the programming for the following equipment is explained in this chapter: Answering Machines Contact Closure Adjuncts Credit Card Scanners Fax Machines Modems Music-On-Hold Station Message Detail Recording (Call reporting) This chapter also discusses the programming of: Automated Attendants...
Page 318: Tip/Ring Device Requirements
® PARTNER Advanced Communications System Installation, Programming, and Use Specialty Handsets are designed for those individuals who need greater functionality than that provided by the handsets on system telephones and single-line telephones. For example, an amplified handset is available for all PARTNER phones for hard-of-hearing users. In-Range Out-of-Building (IROB) protectors are required to prevent electrical surges from damaging your system when telephones or other devices (such as a doorphone) are installed in a location other than the building where the control unit is installed.
Page 319: Combination Extensions
Using Auxiliary Equipment Combination Extensions When you connect a tip/ring device (such as a single-line telephone or an answering machine) and another piece of equipment (either another tip/ring device or a system telephone) on one extension, the extension is called a combination extension. (If you combine a single-line telephone and a system telephone on one extension, you may want to turn off the single-line telephone’s ringer during normal use.) You cannot install two system telephones on the same extension, and the combined REN (Ringer...
Page 320: Answering Machines
® PARTNER Advanced Communications System Installation, Programming, and Use Using a Bridging Adapter You can connect a system telephone and a tip/ring device, or two tip/ring devices by using a 267F2 Bridging Adapter. Connect the system telephone and/or the tip/ring device(s) according to Figure 9-2.
Page 321: System Answering Machine
Using Auxiliary Equipment System Answering Machine One or more answering machines can serve the entire system (see Figure 9-3). The answering machine can cover all the lines in the system or as many lines as you assign to it. You can install the answering machine on an extension by itself or combine it with a telephone on the same extension (see “Combination Extensions”...
Page 322: Personal Answering Machine
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program the system for an answering machine: 1. Do one of the following: If you use only one answering machine, do one of the following: — If extension X is a key extension, use Line Assignment (#301) to assign all the lines to extension X that you want the answering machine to cover.
Page 323 Using Auxiliary Equipment Lines Ext X MACH PARTNER Ext. Message Intercom Intercom Feature – Conf PQRS WXYZ Transfr HFAI Spkr Hold Figure 9-4. Personal Answering Machine Retrieving Messages To retrieve messages from a personal answering machine, do one of the following: Go to the machine to manually retrieve messages.
Page 324: Auto Attendant
® PARTNER Advanced Communications System Installation, Programming, and Use Auto Attendant An auto attendant answers calls and directs them to a specified extension, Calling Group, or Hunt Group based on the digits a caller dials after listening to a list of choices in a recorded greeting.
Page 325: Considerations
Using Auxiliary Equipment Considerations On system display telephones, Automated Attendant appears when a call is being transferred from an auto attendant. In Release 6.0 and later, the Caller ID information (if available) will be displayed automatically after the transfer is completed. Transfer from AA or Transfer from Auto Att appears when a call transferred by an auto attendant was not answered and is being returned to your extension.
Page 326: Contact Closure Adjunct
® PARTNER Advanced Communications System Installation, Programming, and Use Contact Closure Adjunct The Contact Closure Adjunct plugs into a jack on the processor module and has two Contact Closures to control devices such as an electronic door lock (as shown in Figure 9-5) or an alert.
Page 327: Connecting The Contact Closure Adjunct
Using Auxiliary Equipment Connecting the Contact Closure Adjunct Follow these steps to connect the Contact Closure Adjunct (see Figure 9-6): 1. Insert the modular plug into the Contact Closure jack, the first jack on the PARTNER ACS processor module. 2. Route the cord through the processor module’s wire manager. 3.
Page 328: Contact Closure Group (#612)
® PARTNER Advanced Communications System Installation, Programming, and Use Contact Closure Group (#612) Use this feature to specify which system extensions can activate each Contact Closure. Before a user can activate a contact closure, you must assign the user’s extension to the Contact Closure Group (#612) for that Contact Closure.
Page 329: Contact Closure Operation Type (#613)
Using Auxiliary Equipment Contact Closure Operation Type (#613) Use this feature to specify how long the Contact Closures remain active when they are activated. A Contact Closure can be activated for 1, 3, or 5 seconds; or the Contact Closure can be set to toggle.
Page 330: Credit Card Scanners
® PARTNER Advanced Communications System Installation, Programming, and Use Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases. The system allows your credit card scanners to share the lines in your system (as shown in Figure 9-7).
Page 331: Doorphone Programming
Using Auxiliary Equipment 5. If the scanner has an auto answer feature, turn it off. 6. Repeat Steps 1–5 for each additional scanner. Doorphone Programming When a person uses the doorphone, it signals all alert extensions at the same time. If the alert extension is a system telephone, the call signals with a unique ding-dong sound to distinguish it from other calls.
Page 332: Doorphone Extension (#604 And #605)
® PARTNER Advanced Communications System Installation, Programming, and Use 4. To identify another alert extension, press until the extension number appears on the display, then repeat Step 3. 5. Select another procedure, or exit programming mode. Doorphone Extension (#604 and #605) Use these features to identify an extension to which a doorphone is connected.
Page 333: Fax Machines
Using Auxiliary Equipment Fax Machines You can set up fax machines in several ways to work with your system. This section includes instructions for programming and using a Fax Management button on a system telephone (in order to monitor the status of a fax machine and transfer calls to it with a single touch), and for transferring calls to the fax machine extension.
Page 334: Setting Up Fax Machines
® PARTNER Advanced Communications System Installation, Programming, and Use Manual Transfer of Calls to Fax Machines— Release 2.0 or Later There are two situations when you want to transfer a call to your fax machine: You answer an outside call and hear a fax machine signaling. (A fax signal is a single beep sequence—beep..
Page 335 Using Auxiliary Equipment If you are using PARTNER Messaging or the PARTNER MAIL system’s Automated Attendant Service, you can program PARTNER Messaging or PARTNER MAIL to transfer fax calls to the fax extension or a group of fax extensions automatically. For PARTNER Mail, use Fax Machine Extensions (#601) to identify fax extensions.
Page 336 ® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program a single fax machine: 1. Do one of the following: If extension X is a key extension, use Line Assignment (#301) to assign only line A to extension X. If extension X is a pooled extension, use Pool Line Assignment (#207) to remove line A from all pools.
Page 337 Using Auxiliary Equipment Lines Ext X PARTNER Figure 9-9. Fax Line Saver When you answer a call and hear a fax machine signaling on the other end, transfer the call to the fax machine extension. To send a fax transmission, simply lift the handset on the fax machine—an outside line is automatically selected.
Page 338 ® PARTNER Advanced Communications System Installation, Programming, and Use Send and Receive Fax Machines If your business has high-volume fax traffic, you can set up two fax machines, one that only sends and the other that only receives (see Figure 9-10).
Page 339 Using Auxiliary Equipment 4. Set Automatic Extension Privacy (#304) for extension X to Assigned. Make sure extension X is not assigned as a Call Waiting (#316) extension, Pickup Group Extension (#501), Calling Group Extension (#502), Night Service Group Extension (#504), or Hunt Group Extension (#505). 5.
Page 340: Using The Fax Management Feature
® PARTNER Advanced Communications System Installation, Programming, and Use Using the Fax Management Feature On any system telephone, you can program a button with lights to serve as a Fax Management button. The lights next to this button tell you when the fax machine is in use, available, or not answering (see Table 9-1).
Page 341 Using Auxiliary Equipment When an incoming call is answered by PVM, PMVS, PARTNER MAIL, or ASA/DXD, the system determines if the incoming call is a fax. If the system is set up to automatically route incoming fax calls to fax machine(s), it automatically transfers the call to Hunt Group 8. If your voice messaging system is PARTNER Messaging and you use the Fax CNG Detection feature, do not program PARTNER Messaging to assign a fax extension to an Automated Attendant.
Page 342: Fax Machine Extensions (#601)
® PARTNER Advanced Communications System Installation, Programming, and Use Programming f00ss#505 1. Press at extension 10 or 11. 2. At the Hunt Group prompt, enter 3. At the Extension: prompt, enter the desired extension number. 4. To assign (or remove) an extension from Hunt Group 8, press until the appropriate value appears.
Page 343: Loudspeaker Paging System
Loudspeaker paging systems allow you to broadcast a message over a large area. The system supports all Avaya paging systems, including the entire PagePac line. The system also supports most paging systems from other manufacturers when the paging systems are connected using a paging interface device.
Page 344: Modems
® PARTNER Advanced Communications System Installation, Programming, and Use Modems You can use a modem to send calls only, or you can use a modem to send and receive calls. Modems can connect directly to an extension jack without an adapter. However, if you connect a high-speed modem through the control unit, you may experience some degradation of efficiency and throughput, depending on the quality of the central office lines connected to the system.
Page 345: Send And Receive Modem
Using Auxiliary Equipment Programming To program a modem for sending only: 1. Do one of the following: If extension X is a key extension, use Line Assignment (#301) to assign one or more lines to extension X. If extension X is a pooled extension, use Pool Extension Assignment (#314) to assign the pools you want the modem to use to extension X.
Page 346: Music-On-Hold
® PARTNER Advanced Communications System Installation, Programming, and Use Calls on the modem line (line A) ring only at extension X. Also, line A is the last line selected by other extensions, so the modem line is available for the modem unless all lines in the system are being used.
Page 347: Connecting A Music-On-Hold Audio Source
Using Auxiliary Equipment Connecting a Music-On-Hold Audio Source You can connect an audio source to the Music-On-Hold jack on the processor module so that a caller hears music when placed on hold when the Music-On-Hold feature has been activated. Follow these steps to connect an audio source to the Music-On-Hold jack: 1.
Page 348: Music-On-Hold Volume (#614)
® PARTNER Advanced Communications System Installation, Programming, and Use If Ring on Transfer (#119) is Not Active and Music-On-Hold is Active, transferred callers hear Music-On-Hold until the call is answered. If Music-On-Hold is Active, users with system telephones with speakers can play Background Music through their telephones’...
Page 349: Night Service With Auxiliary Equipment
Using Auxiliary Equipment Night Service with Auxiliary Equipment You can set up modems, fax machines, and answering machines to receive calls automatically after hours. When Night Service is on, calls ring immediately at the appropriate extensions, so that no human intervention is required to transfer calls to the fax, modem, or answering machine. When Night Service is off, you can use the auxiliary equipment lines for normal business purposes;...
Page 350: Station Message Detail Recording (Smdr)
® PARTNER Advanced Communications System Installation, Programming, and Use 2. Set Line Ringing for line A at extension X and for line B at extension Y to No Ring. Make sure extension X and Y are not assigned as Call Waiting (#316) extensions, Pickup Group Extensions (#501), Calling Group Extensions (#502), or Hunt Group Extensions (#505).
Page 351: Call Reports
Using Auxiliary Equipment If SMDR Talk Time (#611) is set to Active and SMDR Output Format (#610) is set to 24 digits, the combined length of the fields for a call record is greater than the 80 characters supported by most printers. If call records wrap around to the next line, reduce the font size or increase the characters-per-inch setting for the printer.
Page 352 ® PARTNER Advanced Communications System Installation, Programming, and Use A “ ] ” character prints as the last digit of a dialed number if the called party hangs up before the system user; a “?” prints if the number of digits dialed exceeds the digits that this field holds. If both of these conditions occur, the “...
Page 353: Output Format
Using Auxiliary Equipment Output Format Use the following RS-232 serial transmission protocol for SMDR records: 1200 baud No parity 8 data bits 2 stop bits The call reporting feature also supports XON/XOFF protocol, carriage returns, and line feeds. Serial Printers Use a 355A adapter, which converts a modular jack interface to an RS-232 25-pin connector, to connect a serial printer to the processor module.
Page 354 ® PARTNER Advanced Communications System Installation, Programming, and Use 4. Plug the other end of the cord into a 355A adapter 5. Plug the adapter into the printer’s or PC’s RS-232C serial port. Figure 9-17. Connecting to the SMDR Jack Station Message Detail Recording (SMDR) 9-38...
Page 355: Smdr Programming
Using Auxiliary Equipment Processor Module Figure 9-18. Installing the Ferrite Cord SMDR Programming The Station Message Detail Recording (SMDR) function of the system provides detailed tracking of telephone usage in a printed report. Use the following features to program the SMDR: SMDR Record Type SMDR Top of Page SMDR Output Format...
Page 356 ® PARTNER Advanced Communications System Installation, Programming, and Use SMDR Record Type (#608) Use this feature to specify whether all calls or outgoing calls only are to be included on call reports. Considerations The date and time that appear on call reports are determined by System Date (#101) and System Time (#103).
Page 357 Using Auxiliary Equipment Programming To program SMDR Top of Page: 1. Make sure the paper in the printer is aligned at the top of a new page. f00ss#609 2. Press The system responds by printing the call report page header. 3.
Page 358 ® PARTNER Advanced Communications System Installation, Programming, and Use SMDR Talk Time (#611)—Release 2.0 or Later Use this feature to indicate whether or not you want to include a Talk field on call reports. The Talk field records talk time for all incoming outside calls. For Automatic System Answer and Direct Extension Dial calls, talk time does not include the time during which the greeting plays or the time that the caller spends waiting for someone to answer the call.
Page 359: Voice Messaging Systems
Using Auxiliary Equipment Voice Messaging Systems Four voice messaging systems are compatible with your system. PARTNER Messaging resides in the control unit in a 2-, 4-, or 6-port configuration. The PARTNER MAIL VS Voice Messaging System (PMVS) resides in the control unit in a 2- or 4-port configuration.
Page 360: Additional Voice Messaging System Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Program a Voice Mailbox Transfer button (Feature 14) (see page 8-75) at extension 10 so that the operator can transfer calls directly to an extension’s mailbox without first ringing its telephone. (This is useful when the operator knows that the subscriber is not available to answer the call.) Program an Auto Dial button (see page...
Page 361 Using Auxiliary Equipment Users with Automatic VMS Cover turned on can activate Do Not Disturb to Send All Calls immediately to their voice mailbox. If an extension has Automatic VMS Cover and Call Coverage active, calls ring at the covering extension after the specified number of Call Coverage Rings (#116) or (#320). If the covering extension does not answer, the call is routed to the voice mailbox of the extension that activated Call Coverage after the specified amount of VMS Cover Rings.
Page 362: Vms Hunt Delay
® PARTNER Advanced Communications System Installation, Programming, and Use Programming For VMS Cover Rings (#117) To change the number of times calls ring before being sent to the voice messaging system: f00ss#117 1. Press at extension 10 or 11. 2. Enter a setting (1–9; 3 is the factory setting). For example, to set VMS Cover Rings to 4, press until a display similar to the following appears: VMS Cover Rings...
Page 363: Vms Hunt Schedule
Using Auxiliary Equipment Programming For Release 2.0 or Earlier To change the VMS Hunt Delay setting for the voice messaging system’s Automated Attendant service: f00ss#506 1. Press at extension 10 or 11. 2. Press until the appropriate value appears: Immediate (the factory setting) Delay 3.
Page 364 ® PARTNER Advanced Communications System Installation, Programming, and Use Programming For Release 2.0 or Earlier Systems To change the VMS Hunt Schedule setting for the voice messaging system’s Automated Attendant Service: f00ss#507 1. Press at extension 10 or 11. 2. Press until the appropriate value appears: 1 = Always (the factory setting) 2 = Day Only...
Page 365 Upgrading the System Contents Overview ............10-1 Battery Replacement .
Page 366 ® PARTNER Advanced Communications System Installation, Programming, and Use 10-ii...
Page 367: Overview
Upgrading the System Overview You can upgrade your system software to a new release of the PARTNER ACS by using a PCMCIA card. You also can add or replace modules and add lines, pools, and extensions. Both old and new (introduced in system Release 4.0) 5-slot carriers are compatible with all releases of the PARTNER ACS.
Page 368: Using A Pc Card
® PARTNER Advanced Communications System Installation, Programming, and Use Change the batteries in the processor module every year, even if the system has not yet displayed the ReplaceSysBat W/Power On message. Choose good quality alkaline batteries. (See “Inserting Batteries in the Processor Module” on page 2-11.) Using a PC Card Follow these steps to upgrade your system’s software with a PC card:...
Page 369 Upgrading the System 1. If you have a 5-slot carrier, move the carrier’s On/Off switch to the “Off” position (“O”). See Figure 10-1. On/Off Switch Figure 10-1. On/Off Switch on a 5-Slot Carrier 2. For all types of installations, disconnect the power cord from the wall outlet. 3.
Page 370 ® PARTNER Advanced Communications System Installation, Programming, and Use 4. To insert the PC Card, hold it with the label facing to the right and slide it gently into either PC Card slot on the processor module (see Figure 10-2). When inserted properly, the PC Card projects about 1-5/8 inch (4 cm) from the module.
Page 371 Upgrading the System 7. Follow the procedures below: a. If you are upgrading from Release 1.0 to Release 2.0, power down and remove the PC upgrade card. b. If you are upgrading to Release 3.0 or later, do not remove the PC card. The card automatically converts to a backup/restore and remote access card.
Page 372: Upgrading T1 Module Firmware
® PARTNER Advanced Communications System Installation, Programming, and Use Upgrading T1 Module Firmware PARTNER ACS Release 6.0 or later provides a firmware upgrade capability for the T1 module, which is equipped with programmable flash memory. The firmware to upgrade this module resides on a PC Card.
Page 373: Upgrading 1600 Dsl And 012E Module Firmware
Upgrading the System Upgrading 1600 DSL and 012E Module Firmware PARTNER ACS Release 4.0 and later provides a firmware upgrade capability for the 1600 DSL module, which is equipped with programmable flash memory. The firmware to upgrade this module can reside on either a Remote Access PC Card or on a Backup/Restore PC Card. PARTNER ACS Release 5.0 and later provides a firmware upgrade capability for the 012E module, which is equipped with programmable flash memory.
Page 374: Adding New Modules
® PARTNER Advanced Communications System Installation, Programming, and Use Adding New Modules Adding new modules to an existing 5-slot carrier is very similar to installing the control unit. CAUTION: Adding new modules may change line and extension assignments when the system is powered up.
Page 375 Upgrading the System Figure 10-4. Removing the Plastic Protector 5. Before you insert the new module, make sure that all 400 (or 200) modules are installed to the right of all 012E, 308EC, or 206 modules. If you have a T1 module or a 1600 DSL module, it must be in the first slot on the left of the carrier (see Figure 10-5).
Page 376 ® PARTNER Advanced Communications System Installation, Programming, and Use 6. Push slowly but firmly in the center of the module until the module locks into place and is attached to the rear of the carrier. Do not force the module. If the module does not insert easily, remove it, clear any obstruction, and reinsert it.
Page 377: Replacing Modules
Upgrading the System Replacing Modules Replacing system modules is similar to how you originally installed modules into the control unit. The procedure varies slightly between the stand-alone/2-slot carrier configuration and the 5-slot carrier configuration. Replacing Modules in a Stand-Alone or 2-Slot Carrier Configuration CAUTION: Before starting, verify that you have batteries installed in the processor module by viewing...
Page 378 ® PARTNER Advanced Communications System Installation, Programming, and Use 4. Remove the screws that attach the carrier to the modules (see Figure 10-7). Figure 10-7. Removing the Carrier Screws 5. Pull the carrier to the right to remove it (see Figure 10-8).
Page 379 Upgrading the System Mounting Tracks Figure 10-9. Disengaging the Mounting Tracks If you are replacing the processor module, go to Step 7. If you are replacing the top module, continue with Step 10. 7. Mount the new module by following the steps in “Wall-Mounting a Stand-Alone Processor Module and a 2-Slot Carrier”...
Page 380: Replacing Modules In A 5-Slot Carrier
® PARTNER Advanced Communications System Installation, Programming, and Use 8. Remove the screw at the top of the processor module, and remove the module from the wall (see Figure 10-10). Figure 10-10. Removing the Top Screw 9. Mount the new PARTNER ACS processor module by following the instructions in “Wall- Mounting a Stand-Alone Processor Module and a 2-Slot Carrier”...
Page 381 Upgrading the System Follow these steps to replace a module in a 5-slot carrier: 1. Move the On/Off switch to the “Off” position (“O”). 2. Remove the power cord from the wall outlet. 3. If you have Release 4.0 or later: a.
Page 382 ® PARTNER Advanced Communications System Installation, Programming, and Use MODULE Figure 10-12. Removing the Module 7. If you are replacing a module with one of a different type, make sure that all 400 (or 200) modules are installed to the right of all 012E, 308EC, or 206 modules, and that the processor module remains in the center slot.
Page 383 Upgrading the System CAUTION: Do not force the module. Use the carrier shelf as a reference and do not tilt, slant or rotate the module. If the module does not insert easily, remove it, clear any obstruction, and reinsert it. 9.
Page 384: Changing Settings And Adding Lines, Pools, And Extensions
® PARTNER Advanced Communications System Installation, Programming, and Use Figure 10-14. Replacing the Cover b. Tighten the screw on the lower front of the cover. Changing Settings and Adding Lines, Pools, and Extensions As your business grows or changes, so do your needs for your PARTNER ACS. As you upgrade to newer releases, you must program for new features.
Page 385: Adding New Lines
Upgrading the System For more information on using the PARTNER Voice Messaging PC card, see PARTNER Voice Messaging PC Card Installation, Programming, and Use. Changing the System Clock You may need to change the system clock for daylight savings time after a prolonged power failure, or after a system reset.
Page 386: Adding New Pools
® PARTNER Advanced Communications System Installation, Programming, and Use If you add an outside line to your system for use in an existing pool, use Dial Mode (#201) if the new line is a rotary line and Pool Line Assignment (#207) to add the line to an existing pool. Do not use Number of Lines (#104) if you add lines to the system after initial setup because it changes Pool Line Assignment (#207), Pool Extension Assignment (#314), Pool Access Restriction (#315), Automatic Line Selection, and Line Ringing for...
Page 387 Troubleshooting Contents Overview ............11-1 Customer Self Service Center on the Internet .
Page 388 ® PARTNER Advanced Communications System Installation, Programming, and Use Using the Recall Feature Has No Effect ....... 11-15 Using the Recall Feature Disconnects Call .
Page 389 Contents System Problems ..........11-27 Call Rings Continuously;...
Page 390 ® PARTNER Advanced Communications System Installation, Programming, and Use 11-iv...
Page 391: Overview
Troubleshooting Overview From time to time, problems may arise with various system functions. This chapter describes some common problems and recommends solutions for them. You also can obtain help with solving problems by contacting your authorized dealer or by calling the helpline. Customer Self Service Center on the Internet If you can access the Internet, you can use the Customer Self Service Center to get on-line...
Page 392: When You Need Help
® PARTNER Advanced Communications System Installation, Programming, and Use When You Need Help If you have a problem with your system, you may be able to solve it by following the troubleshooting procedures in this chapter. If not, you can call for help. If you need assistance when installing, programming, or using your system, contact your local Authorized Dealer or call the helpline.
Page 393: Battery Replacement
Troubleshooting The system can stay programmed for a minimum of 45 days and a maximum of six months after it stops receiving power, depending on the freshness of the batteries. When the batteries are drained, all of the system’s programmed settings return to the factory settings. You should install fresh batteries every year.
Page 394: Clearing A Backup-Failure Alarm
® PARTNER Advanced Communications System Installation, Programming, and Use Clearing a Backup-Failure Alarm If you use Backup Programming—Automatic (#123) and the automatic backup fails, a Backup- Failure Alarm message appears (instead of the default day/date/time message) on the top line of the telephone display at idle extensions 10 and 11.
Page 395: System Telephone Problems
Troubleshooting System Telephone Problems The following section discusses system telephone problems. System Telephone Does Not Ring Possible Cause 1: Ringer volume is set too low. What to do: Press the volume control button while the telephone is idle and the handset is in the cradle.
Page 396: System Telephone Does Not Work
® PARTNER Advanced Communications System Installation, Programming, and Use System Telephone Does Not Work Possible Cause 1: The telephone cord is plugged into the wrong jack on the bottom of system telephone. What to do: Plug the modular telephone cord into the correct jack. If the telephone works properly, the problem is solved.
Page 397: Display Is Incorrect
Troubleshooting Display Is Incorrect Possible Cause: Date, day, and time are not set properly. What to do: Re-enter the date, day, and time using System Date (#101), System Day (#102), and System Time (#103). If the display is correct, the problem is solved. If the display is still not correct, see “System Telephone Does Not Work”...
Page 398: Priv." Is Displayed Instead Of Caller Id Information
® PARTNER Advanced Communications System Installation, Programming, and Use “Priv.” Is Displayed Instead of Caller ID Information Possible Cause: The caller used a star code, *67, to block Caller ID information or has instructed the telephone company to block Caller ID information. What to do: Nothing;...
Page 399: Single-Line Telephone Problems
Troubleshooting Possible Cause 4: No Auto Dial buttons are programmed on the Autodialer. What to do: Program Auto Dial buttons. See “Auto Dialing” on page 8-5. If the Intercom Autodialer works properly, the problem is solved. If the Intercom Autodialer does not work, call the helpline number listed on the front, inside cover.
Page 400: Single-Line Telephone Rings Back After Intercom Call With No One At Other End
® PARTNER Advanced Communications System Installation, Programming, and Use Possible Cause 3: Line Ringing is programmed for No Ring or Delayed Ring. What to do: Check the Line Ringing setting for the extension. If Line Ringing is set for No Ring or Delayed Ring, change the setting if appropriate. If Line Ringing is set for Immediate Ring and this telephone is part of a combination extension, see “Problems with Combination Extensions”...
Page 401: Other Telephone Problems
Troubleshooting Possible Cause 2: The single-line telephone’s message waiting light is not compatible with the system. What to do: Only telephones with LEDs, not neon lights, support message waiting lights. If the telephone has a neon light, you can use it without message waiting capability. If the telephone has an LED message waiting light, go to Possible Cause 3.
Page 402 ® PARTNER Advanced Communications System Installation, Programming, and Use Possible Cause 3: Someone changed the Outgoing Call Restriction setting for the extension. What to do: If calls could be made without trouble before, find out if someone changed the Outgoing Call Restriction (#401) for the extension. If someone changed the Outgoing Call Restriction setting, verify that the change was an appropriate one.
Page 403: Trouble Making Outside Calls From Pool Buttons On Pooled Extensions
Troubleshooting Trouble Making Outside Calls from Pool Buttons on Pooled Extensions Trouble making outside calls from a pool button can be one of the following situations: You hear nothing at all. You hear a dial tone, but the dial tone continues as you try to dial. You hear a dial tone, but the dial tone cuts off when you try to dial.
Page 404: Calls Are Answered Automatically
® PARTNER Advanced Communications System Installation, Programming, and Use Possible Cause 5: Not enough lines are assigned to the pool to support usage. What to do: Check Pool Line Assignment (#207) to see if an appropriate number of lines are assigned to the pool.
Page 405: Trouble Hearing Called Party Answer
Troubleshooting Trouble Hearing Called Party Answer Possible Cause 1: If you are using a speakerphone, there may be environmental factors that affect the performance of the speaker or microphone. What to do: Check to see if you are using proper speakerphone technique: Avoid places with high background noise.
Page 406: Problems With Combination Extensions
® PARTNER Advanced Communications System Installation, Programming, and Use Using the Recall Feature Disconnects Call This problem applies when the system is installed behind a PBX or Centrex system or with the local telephone company’s “Call Waiting” feature. Possible Cause: Recall Timer Duration setting is too long. What to do: Decrease the Recall Timer Duration (#107) by 100 milliseconds.
Page 407: Problems With Tip/Ring Devices
Troubleshooting Possible Cause 4: Wrong bridging adapter is used in combination extension. What to do: First, unplug the bridging adapter from the wall jack. Then, unplug the telephone from the adapter and plug the telephone directly into the wall jack. If the telephone works, there is a problem with the bridging adapter.
Page 408: Problems With The 1600 Dsl Module
® PARTNER Advanced Communications System Installation, Programming, and Use Problems with the 1600 DSL Module Under certain circumstances, the 1600 DSL module may not function properly. This may be the fault of a circuit or programming. Prior to performing any of the steps below, make sure that you have reset the 1600 DSL module via a “cold”...
Page 409 Troubleshooting Possible Cause 2: The data link (ATM or Frame Relay) is not established. What to do: Follow these steps to check the data link connection. 1. Check the status of the data link. If the Data Link is established, one of the following appears on the terminal screen: For ATM—SDSL ATM Interface ONLINE: Data Rate = 2320 kbps For Frame Relay—SDSL Frame Relay Interface ONLINE: Data Rate = 2320 kbps...
Page 410 ® PARTNER Advanced Communications System Installation, Programming, and Use Possible Cause 4: The LAN connection is not established. The network connection of the 1600 DSL module can be checked by “standard” network troubleshooting tools. Lack of network connectivity can result in two problems: no data connectivity to the internet and/or no voice communications when a Pathstar gateway is used.
Page 411: Problems With Automatic Backup
PARTNER ACS to a current release. You must have the PARTNER ACS PC Administration software to program the system from a PC. See your Avaya representative or authorized dealer. Enter Backup Programming—Automatic (#123) and select Option 3 to clear the alarm display (see “Clearing a Backup-Failure Alarm”...
Page 412: Display Shows "Backup Failed:check Card" At Idle Extensions 10 And 11
® PARTNER Advanced Communications System Installation, Programming, and Use Slide the switch on the PC card up to the nonprotected position Figure 11-1. Write-Protect Tab on a Backup/Restore PC Card Enter Backup Programming—Automatic (#123) and select Option 3 to clear the alarm display (see “Clearing a Backup-Failure Alarm”...
Page 413: Problems With Manual Backup
Troubleshooting Display Shows “Backup Failed:SystemBusy” at Idle Extensions 10 and 11 Possible Cause: Changes were being made to system programming or central telephone programming while a backup was in progress. What to do: The backup is rescheduled for the next day at 2:00 a.m. Enter Backup Programming—Automatic (#123) and select Option 3 to clear the alarm display (see “Clearing a Backup-Failure Alarm”...
Page 414: Display Shows "Backup Failed:check Card" In System Programming Mode
® PARTNER Advanced Communications System Installation, Programming, and Use Display Shows “Backup Failed:Check Card” in System Programming Mode Possible Cause 1: The Backup/Restore PC Card was removed while the backup was in progress. What to do: Check to see whether the PC Card was removed. If it was not, go to Possible Cause 2.
Page 415: Problems With System Restore
Troubleshooting Problems with System Restore Display Shows “Insert Valid Card” in System Programming Mode Possible Cause: The system did not detect a valid Backup/Restore PC Card when you tried to do a restore by using Restore Programming (#125). What to do: Power down the system, insert a valid Backup/Restore PC Card in PC Card Slot 2 of the processor module, and reapply power to the system.
Page 416: Display Shows "Restore Failed - Try Again" For Two Seconds In System Programming Mode
® PARTNER Advanced Communications System Installation, Programming, and Use Display Shows “Restore Failed – Try Again” for Two Seconds in System Programming Mode This display indicates that all system and telephone programming has reverted to the default settings. Possible Cause 1: The Backup/Restore PC Card was removed while the restore was in progress. What to do: Check to see whether the PC Card was removed.
Page 417: System Problems
Troubleshooting System Problems Call Rings Continuously; When Answered, No One at Other End Possible Cause: Automatic System Answer or Direct Extension Dial is used on a system that does not support far-end disconnect. What to do: Call your local telephone company and find out whether they support far-end disconnect.
Page 418: Calls On Automatic System Answer Lines Are Disconnected
® PARTNER Advanced Communications System Installation, Programming, and Use Calls on Automatic System Answer Lines Are Disconnected Possible Cause: Automatic System Answer Mode is set to Disconnect. What to do: Change Automatic System Answer Mode (#121) from Disconnect to either Hold or Ring.
Page 419: All Telephones Dead: No Dial Tone Or Lights
Troubleshooting If the green LEDs on the modules are out, go to Possible Cause 2 in “All Telephones Dead: No Dial Tone or Lights” below. If any green LEDs on the modules are flashing, call the helpline number listed on the front, inside cover.
Page 420: Other Problems With System
® PARTNER Advanced Communications System Installation, Programming, and Use Possible Cause 2: The green LEDs on several system modules are out. What to do: If the LEDs on the front of several system modules are out, try reseating the leftmost module of the ones with the lights out.
Page 421: Cross-Reference Of Features
Cross-Reference of Features Tables A-1, A-2, and A-3 show the feature codes you can dial to program those features. Table A-1. System Programming Procedures Code Feature Code Feature #101 System Date #314 Pool Extension Assignment #102 System Day #315 Pool Access Restriction #103 System Time #316...
Page 422 ® PARTNER Advanced Communications System Installation, Programming, and Use Table A-1. System Programming Procedures—Continued Code Feature Code Feature #201 Dial Mode #505 Hunt Group Extensions #203 Hold Disconnect Time #505 (Group 8) Fax CNG Detection #204 Automatic System Answer Lines #506 VMS Hunt Delay #205...
Page 423 Cross-Reference of Features Dial-Code Features Table A-2. Dial Code Feature Dial Code Feature Do Not Disturb VMS Cover Exclusive Hold Caller ID Name Display Recall Caller ID Inspect Save Number Redial Voice Interrupt On Busy Talk- Back Last Number Redial Background Music Conference Drop F20, XX,XX...
Page 424 ® PARTNER Advanced Communications System Installation, Programming, and Use Intercom Dial-Code Features Table A-3. Intercom Dial Code Feature I 6XX Call Pickup I 66G Group Pickup I 68LL Direct Line Pickup—Active Line I 70 Loudspeaker Paging I *70 Simultaneous Paging I 7G Group Calling—Ring I *7G...
Page 425 Cross-Reference of Features Table A-4. Basic Calling and Answering Features—Continued Activity For... Feature or Function Page # Waiting for you, after you hear the Call Call Waiting 4-16 Waiting tone That come to your extension while you Call Forwarding/ 8-11 are at another extension Call Follow-Me Conferencing and joining calls:...
Page 426 ® PARTNER Advanced Communications System Installation, Programming, and Use Table A-4. Basic Calling and Answering Features—Continued Activity For... Feature or Function Page # At your own extension, so that you or Hold 6-22 someone who shares a line can pick it up At your own extension, so that anyone Call Park 8-14...
Page 427 Cross-Reference of Features Table A-6. Calling Privileges and Restrictions Features Activity... For... Feature Name Page #... Preventing people from making calls: To your extension All except Privacy 8-52 operators Do Not Disturb 8-36 To outside numbers System Disallowed Phone Number Lists 4-20 Managers Disallowed List Assignments...
Page 428 ® PARTNER Advanced Communications System Installation, Programming, and Use Table A-7. System Manager Features Activity... For... Feature or Function Page #... Customizing your system: To set the system-wide time System System Date 3-10 Managers only System Day 3-10 System Time 3-10 Set up account codes so that calls can be Forced Account Code Entry...
Page 429 Cross-Reference of Features Table A-7. System Manager Features—Continued Activity... For... Feature or Function Page #... Monitoring Messages: Change the extension information that Extension Name Display appears on display telephones that have messages Set up voice messaging system to take Voice Messaging Systems 9-43 calls Set up extensions to receive messages...
Page 430 ® PARTNER Advanced Communications System Installation, Programming, and Use A-10...
Page 431: B Special Characters
Special Characters You can add special characters for System Speed Dial numbers, Personal Speed Dial numbers, and Auto Dial numbers (see Table B-1). Table B-1. Special Characters Function Button Display Description Pause Inserts a 1.5-second pause in the dialing sequence to wait for a response, such as a dial tone or computer voice message.
Page 432: Examples
® PARTNER Advanced Communications System Installation, Programming, and Use Examples Pause: To call an answering machine at 555-0529, wait 4.5 seconds; then dial 5550529hhh321 retrieve messages, enter Recall/Centrex Feature Button: The following entry shows how to program an Auto Dial button with a Centrex feature you use while on a call, for which the feature access code is *32.
Page 433: C Speed Dial Form
Speed Dial Form Speed Dial Form This appendix contains a Speed Dial Form to be photocopied and handed out to system users. It provides space for System and Personal Speed Dial numbers. For instructions on programming and using System and Personal Speed Dial numbers, see “System Speed Dial”...
Page 434 ® PARTNER Advanced Communications System Installation, Programming, and Use Table C-1. PARTNER ACS System Speed Dial numbers Name Company Telephone Number Code Name/Company Telephone Number Code Speed Dial Form...
Page 435 Speed Dial Form Table C-1. PARTNER ACS System Speed Dial numbers—Continued Code Name Company Telephone Number Code Name/Company Telephone Number Table C-2. PARTNER ACS Personal Speed Dial numbers Name Company Telephone Number Name/Company Telephone Number Code Code Speed Dial Form...
Page 436 ® PARTNER Advanced Communications System Installation, Programming, and Use Speed Dial Form...
Page 437: D Programming Mixed Telephone Types
Programming Mixed Telephone Types Overview This appendix provides information about programming from a PARTNER-34D telephone to MLS telephones and from an MLS-34D telephone to PARTNER telephones. In these situations, be aware that the button that you press at extension 10 or 11 (the programming extension) is likely to be in a different location than the button on the telephone to which the programming applies (the target telephone).
Page 438: Overview
® PARTNER Advanced Communications System Installation, Programming, and Use MLS-6 Phone Intercom Intercom Ext. Volume Spkr MLS-18D/12D/12 Phone PARTNER-34D Overlay Message Intercom Intercom Ext. Volume Speakerphone Spkr HFAI MLS-34D Phone Ext. Intercom Intercom Figure D-1. Programming from a PARTNER 34-D Telephone Overview...
Page 439 Programming Mixed Telephone Types PARTNER-6 Phone Intercom Intercom Ext. Message MLS-34D Overlay PARTNER-18D/18 Phone Ext. Message Intercom Intercom PARTNER-34D Phone Ext. Message Intercom Intercom Figure D-2. Programming from an MLS-34D Telephone Overview...
Page 440 ® PARTNER Advanced Communications System Installation, Programming, and Use Overview...
Page 441: System Programming Flow Chart—How To Use
Flow Charts System Programming Flow Chart—How to Use To use the following sets of Flow Charts, follow these instructions first: Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11. To Start System Programming: —...
Page 442 ® PARTNER Advanced Communications System Installation, Programming, and Use System Flow Chart—System Automatic System Answer Mode Outside Conference Denial System Date #121 #109 Dial #101 Dial Dial Dial 1=Hold Dial 1=Allowed Dial the date (MMDDYY) 2=Disconnect 2=Disallowed System Day 3=Ring 2.0 or earlier Automatic System Answer Delay #102...
Page 443 Flow Charts System Flow Chart—System Speed Dial numbers To program a number: To remove a number: Press to enter programming mode Press to enter programming mode Press Press Dial the System Speed Dial number’s code (600-699) Dial a three-digit code (600-699) Dial the telephone number—up to 28 digits including special characters.
Page 444 ® PARTNER Advanced Communications System Installation, Programming, and Use System Flow Chart—Extensions Transfer Return Extension Line Assignment #306 #301 Dial Dial Dial a system extension # Dial a system extension # Dial # of extension (10-57) to which call should To remove all existing line assignments, return if not answered, Extension transferring press...
Page 445 Flow Charts System Flow Chart—Extensions (Continued) Caller ID Log Answered Calls Line Access Mode #317 #313 Dial Dial Dial a system extension # Dial a system extension # Dial 1=Active Dial 1=Pooled all extensions except 10 2=Not Active 2=Key extension 10 only Press to program another extension Press...
Page 446 ® PARTNER Advanced Communications System Installation, Programming, and Use System Flow Chart—Dialing Restrictions and Permissions Outgoing Call Restriction Allowed Phone Number Lists #407 #401 Dial Dial Dial a list # (1-8) Dial a system extension # Dial a list entry (01-10) Dial 1=No Restriction 2=Inside Only (intercom) To add entry:...
Page 447 Flow Charts System Flow Chart—Groups Pickup Group Extension Hunt Group Extensions #501 #505 Dial Dial Dial a group # (1-4) Dial a group # 1-6, 7 for VMS, 8 for fax detection (R 3.0) Dial an extension # (10-57) Dial a system extension # (10-57) Dial 1=Assigned to group Dial 1=Assigned to group 2=Not Assigned to group...
Page 448 ® PARTNER Advanced Communications System Installation, Programming, and Use System Flow Chart—Auxiliary Equipment Fax Machine Extensions SMDR Record Type # 6 0 1 # 6 0 8 Dial Dial Dial a system extension # Dial 1=All calls Dial 1=Assigned 2=Outgoing calls only 2=Not Assigned Press to program another extension...
Page 449: Centralized Telephone Programming Flow Chart—How To Use
Flow Charts Centralized Telephone Programming Flow Chart—How to Use To use the Centralized Telephone Programming Flow Chart, follow these instructions first: Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11. To Enter Programming Mode: —...
Page 450 ® PARTNER Advanced Communications System Installation, Programming, and Use Centralized Telephone Programming Flow Chart Program Automatic Line Selection or Extension Name Display first...then Line Ringing. Automatic Line Selection Call Coverage Press a programmable button Press Press Press the line/pool/intercom buttons in the desired order Dial (optional) two-digit extension number originating...
Page 451 Flow Charts Centralized Telephone Programming Flow Chart (Continued) Loudspeaker Paging Contact Closure 1 Station Unlock Press a programmable button Press a programmable button Press Press Press Press a programmable button Press Manual Signaling Touch-Tone Enable Press a programmable button Contact Closure 2 Press a programmable button Press a programmable button Press...
Page 452: Extension Telephone Programming Flow Chart—How To Use
® PARTNER Advanced Communications System Installation, Programming, and Use Extension Telephone Programming Flow Chart—How to Use To use the Extension Telephone Programming Flow Chart, follow these instructions first: To Program at an extension, use the following procedure: To Start programming: —...
Page 453 Flow Charts Extension Telephone Programming Flow Chart Account Code Entry Call Forwarding/Call Follow-Me Press a programmable button Press a programmable button with lights Press Press Dial (optional) two-digit extension number originating Dial (optional) two-digit extension number destination Extension Name Display Press Enter the character codes for the name Call Pickup...
Page 454 ® PARTNER Advanced Communications System Installation, Programming, and Use Extension Telephone Programming Flow Chart (Continued) Group Pickup Save Number Redial Contact Closure 1 Press a programmable button Press a programmable button Press Press Press Press a programmable button Dial a Pickup Group number (1-4) Press Simultaneous Paging Last Number Redial...
Page 455 Index Numerics answering calls answering machine personal 2-31 012E module , 9-5, retrieving messages 11-4 012E module power management 2-24 system 1600 DSL Module 9-4–9-7 Answering Machines 2-25 initial configuration 3-13 2-25 assigning lines programming connections Attendants, Automated 1600 DSL module Auto Answer Intercom (see Hands-Free Answer on flash memory retention of configuration 2-30...
Page 456 ® PARTNER Advanced Communications System Installation, Programming, and Use Auxiliary Equipment Buttons , 4-1, example setups auto dial 1-17 overview Auto Dial , 8-15, 3-18 auxiliary equipment PBX and Centrex Services, with 9-33 , 1-5, Night Service intercom line system phone Background Music using , 1-16,...
Page 457 Index , 3-1, 3-17 Caller ID, (continued) Changing System Settings , 4-11, 8-19 information, viewing Clock 4-11 , 3-10–3-11, 3-12 inspecting Caller ID lines changing system 1-13 modules required for clock 9-34 10-19 printing information changing system 8-25 9-24 returning the call CNG detection 4-15 Singapore operation...
Page 458 ® PARTNER Advanced Communications System Installation, Programming, and Use 7-10 control unit Direct Extension Dial features 2-16 connecting lines and extensions Direct Facility Termination (see Line 4-27 installation Direct Inward Dialing (DID) wall-mounting Direct Line Pickup , 3-17, 4-17 8-33 Copy Settings active line 3-17...
Page 459 Index 9-18 Extension, (continued) single 9-17–9-27 programming from fax machines 10-20 9-24 swapping CNG detection 4-66 9-20 transfer return fax line saver , 3-3, 9-24 Extension 10/11 Fax Management button 9-26 button locations for programming identifying extensions 9-17 programming from inappropriate answering 9-18 programming overlays, using with...
Page 460 ® PARTNER Advanced Communications System Installation, Programming, and Use Groups Inside Call , 4-35, 8-39 6-19 calling making an , 4-36, 8-42 hunt inspecting 4-39 8-19 night service Caller ID 8-40 paging Installation , 4-40, 8-45 2-33 pickup cover overview installation control unit environmental requirements...
Page 461 Index 4-63 Last Number Redial Marked System Speed Dial Numbers using message light 8-57 8-48 single-line telephone turning on and off 8-57 8-48 system telephone Message Light Off LEDs using 2-15 8-49 checking for proper functioning single-line telephone 8-49 Light Patterns system telephone 8-48 description of...
Page 462 ® PARTNER Advanced Communications System Installation, Programming, and Use Night Service Button (#503) paging 8-49 light patterns loudspeaker 4-39 8-51 Night Service Group Extensions simultaneous 8-14 No Ring parking calls 1-11 Notify, See Manual Signaling PARTNER ACS Processor 3-13 1-13 Number of Lines PARTNER ACS Processor Module 3-13...
Page 463 Index pools 10-19 adding new lines 10-20 adding new pools 8-53 Recall 4-54 assigning lines 3-17 PBX and Centrex services, with 4-52 assigning pool buttons 8-54 programming feature on a button , 6-10, 11-2 Power Failure programming function in phone number 8-52 Privacy 4-55...
Page 464 ® PARTNER Advanced Communications System Installation, Programming, and Use Restrictions, Dialing settings 4-21 10-18 emergency phone numbers changing 8-68 10-19 locking an extension changing the system clock 3-18 4-17 PBX/Centrex services, with copying 8-45 8-46 Retrieving a Held Call Signaling, Manual 4-58 8-51 Ring on Transfer...
Page 465 Index Standard Phones switchhook flash 8-53 automatic line selection for Recall 6-16 call handling time of signal, See Recall Timer Duration 6-10 4-55 call waiting 6-13 caller ID information system 6-11 dial tones customizing 2-13 dial-code features initialization 6-13 display system capacity 6-13 10-19...
Page 466 ® PARTNER Advanced Communications System Installation, Programming, and Use system settings telephones, (continued) 10-18 , 6-2, 6-14 changing display , 4-63, 8-66 System Speed Dial fixed buttons using handset 8-66 2-33 single-line telephone installation 8-66 system telephone microphone , 11-5, 11-9 11-11 system telephone problems...
Page 467 Index 4-66 9-46 Transfer Return Extension (#306) VMS Hunt Delay 4-65 9-47 Transfer Return Programming VMS Hunt Schedule 4-67 2-29 Transfer Return Rings Voice Gateway Configuration 4-67 8-72 Transfer Return Rings (#105) Voice Interrupt features , 6-7, 6-10, 6-27 , 4-68, 8-72 Transfer Ringing Voice Interrupt On Busy...
Page 468 ® PARTNER Advanced Communications System Installation, Programming, and Use IN-14...

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Avaya PARTNER Advanced Communications System Installation And Use Manual

® Partneradvanced Communications System Installation, Programming, and Use

1 Overview

2 Installation

3 Initial System Programming

4 Programming System Options

5 Initial Telephone Programming

6 Using the Telephones

7 Operator Features

8 Programming & Using Telephone Features

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Summary of Contents for Avaya PARTNER Advanced Communications System