Avaya PARTNER ACS Installation And Use Manual page 236

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PARTNER Advanced Communications System Installation, Programming, and Use
The call records stored in each user's call log and available for viewing depend on the following:
Unanswered transferred calls are logged automatically, whether or not the line and extension
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are associated with the Call Logging features.
If Caller ID Log Answered Calls is used alone, all Caller ID calls that are answered by that
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extension are logged.
If Caller ID Log Line Association is used alone, all unanswered Caller ID calls that ring on a
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line associated with the extension are logged.
If both Caller ID Log Answered Calls and Caller ID Log Line Association are used, all
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Caller ID calls that are answered by that extension and all unanswered Caller ID calls that ring
on a line associated with the extension are logged.
If both Caller ID Log Line Association and Caller ID Log All Calls are used, all answered
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Caller ID calls and all unanswered Caller ID calls received at any extension on specific lines
are logged. This combination can be assigned to a maximum of one extension per system.
The Caller ID information appears on three screens:
The first screen shows the caller's number (or the reason that the number is not available).
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The second screen shows the caller's name (or the reason that the name is not available).
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The third screen shows the date and time of the call.
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In addition, the system logs the line the call came in on, whether the log entry was viewed, whether
the call was answered or not answered, and whether an attempt was made to return the call by
using the dialing option.
Considerations
This feature is available on 24-character PARTNER 18D and 34D display telephones. It is not
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available for the MLS, MLC, TransTalk 9000-Series, or tip/ring telephones.
Any users who have system display telephones and have lines with Caller ID can view and
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dial the numbers of logged Caller ID calls.
You cannot use Caller ID Logging and Dialing (F23) if Station Lock (F21) or Caller ID
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Inspect (F17) is active.
To view the Caller ID Call Log, you must program a Caller ID Call Logging and Dialing
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button on a button with lights on a system display telephone. (This feature is not supported on
a button without lights.)
All unanswered Caller ID calls that are transferred to another extension are logged at that
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extension.
Caller ID calls transferred to a group are logged at every extension that alerts in the group if
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no one in the group answers the call. However, if a user answers the call at any extension in
the group, it is not logged as unanswered at any extension.
If a Caller ID call is answered by the Direct Extension Dial feature and the caller hangs up
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without dialing an extension, the call is not logged at any extension. However, if a caller dials
an extension that is associated with the Caller ID Logging feature, the call is logged as
unanswered if it is not answered at the extension.
Caller ID Features
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