Group Call Distribution (#206) - Avaya PARTNER ACS Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use

Group Call Distribution (#206)

Use this feature to assign outside lines to Hunt Groups. Doing so allows outside calls to ring
directly into a Hunt Group instead of being answered and transferred by the receptionist. You can
assign lines to Hunt Groups 1—7. (Hunt Group 7 is used exclusively for the voice messaging
system, and Hunt Group 8 is used for fax transfer and detection.)
Considerations
Each outside line can be assigned to only one Hunt Group.
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Incoming calls hunt for an available extension in a circular manner.
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If a Hunt Group that has outside lines assigned receives an outside call and all members of
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that Hunt Group are busy (or have Do Not Disturb on), the caller hears ringing, which
continues until the call is answered.
Use Hunt Group Extensions (#505) to assign extensions to Hunt Groups.
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If you assign lines to Hunt Group 7 for the voice messaging system's Automated Attendant
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Service, you may want to adjust when the lines should ring in the group. See
on page 9-7 for more information.
If you are using a voice messaging system, you have two Group Call Distribution options:
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Automated Attendant Service or calls routed directly to the voice mailbox of a specific user.
See "Voice Messaging Systems" on page 9-40
Examples
Here are some useful applications for Group Call Distribution and Hunt Groups:
Place the extensions of employees who work in a department in a Hunt Group and assign
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one or more outside lines to the group. This lets outside callers ring the group directly without
being transferred by the receptionist. For example, a mail-order company assigns the
extensions of its sales representatives to a Hunt Group and assigns a line to the group. The
company then publishes the number as its customer service number so that a caller can reach
a sales representative directly to place an order.
If you install a voice messaging system, assign the system extensions associated with the
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voice messaging system to Hunt Group 7. Then assign outside lines to Hunt Group 7 for
Automated Attendant Service. Callers hear a greeting and are prompted to enter digits to
transfer to a specific extension or group without the assistance of the receptionist.
Programming
To set up lines for Group Call Distribution:
f00ss#206
1. Press
2. At the Group: prompt, enter a group number (1—6; 7 for the voice messaging system).
3. At the Line: prompt, enter the desired line number (01—31 for Release 4.0 and later systems;
01—19 for Release 2.0 and 3.0 systems; 01—15 for Release 1.0 and 1.1 systems).
Groups of Extensions
4-34
for more information.
at extension 10 or 11.
"Auto Attendant"