Page 1 ® PARTNER Advanced Communications System Installation, Programming, and Use 518-456-803 Issue 6 July 2004...
Page 2: Issue
May 1, 2001, which “Toll fraud” is the unauthorized use of your telecommunications system may retain their original Lucent titles. Avaya Inc., formed as a result of by an unauthorized party (for example, a person who is not a corporate Lucent's planned restructuring, designs, builds, and delivers voice, employee, agent, subcontractor, or working on your company’s behalf).
Page 3: Table Of Contents
Installing Telephones ....................2-34 Connecting Auxiliary Equipment ................2-41 Initial System Programming Overview ........................3-1 Programming a PARTNER System ................3-1 System Programming Basics ..................3-3 Using System Programming ..................3-4 Using Centralized Telephone Programming ............... 3-8 Configuring the T1 Module..................3-9 Setting the Date and Time ..................
Page 4 ® PARTNER Advanced Communications System Installation, Programming, and Use Customizing Extensions................... 3-16 Emergency Phone Number List (#406)..............3-18 Programming System Options Overview ........................4-1 Abbreviated Ringing (#305) ..................4-2 All Lines Busy Event ....................4-3 Automatic Extension Privacy (#304) ................4-3 Backup and Restore ....................
Page 5 Master Table of Contents Rotary Dialing Timeout (#108) ................. 4-58 Star Code Dial Delay (#410) ..................4-59 System Password (#403) ..................4-61 System Reset—Programming Saved (#728) ............4-62 System Speed Dial ....................4-63 Toll Call Prefix (#402) ....................4-65 Transfer Return Programming .................. 4-65 Unique Line Ringing (#209) ..................
Page 6 ® PARTNER Advanced Communications System Installation, Programming, and Use Programming & Using Telephone Features Overview ........................8-1 Extension Programming....................8-1 Account Code Entry (F12) ..................8-2 Auto Dialing........................ 8-5 Background Music (F19) .................... 8-7 Call Coverage (F20,XX,XX) ..................8-8 Call Forwarding/Call Follow-Me (F11,XX,XX) ............8-11 Call Park ........................
Page 7 Master Table of Contents Speed Dialing Features..................... 8-64 Station Lock (F21) ....................8-68 System Password ....................8-70 Touch-Tone Enable (F08) ..................8-71 VMS Cover (F15) ....................8-72 Voice Interrupt Features.................... 8-73 Voice Mailbox Transfer (F14) .................. 8-76 Using Auxiliary Equipment Overview ........................
Page 8 ® PARTNER Advanced Communications System Installation, Programming, and Use Replacing Modules ....................10-10 Changing Settings and Adding Lines, Pools, and Extensions ....... 10-16 11 Troubleshooting Overview ........................11-1 Customer Self Service Center on the Internet ......................11-1 When You Need Help ....................11-2 Power Failure Operation ..................
Page 9 Master Table of Contents Flow Charts System Programming Flow Chart—How to Use ............E-1 Centralized Telephone Programming Flow Chart—How to Use ......E-10 Extension Telephone Programming Flow Chart—How to Use ........ E-13 IN Index Master TOC vii...
Page 10 ® PARTNER Advanced Communications System Installation, Programming, and Use viii Master TOC...
Page 11: Overview
Overview Contents Welcome! ............1-1 Structure of the Book .
Page 12 ® PARTNER Advanced Communications System Installation, Programming, and Use 1-ii...
Page 13: Overview
The PARTNER ACS can operate in two modes, Key and Hybrid, and can also operate as part of a Centrex system. With the system in Hybrid mode, you can group lines into pools to provide easier trunk selection and simpler call answering.
Page 14: Structure Of The Book
Chapter 9, Using Auxiliary Equipment—intended primarily for technicians and the System Administrator, describes typical equipment that is supported by the PARTNER ACS, including voice messaging systems. Chapter 10, Upgrading the System—explains how the system software and hardware can be upgraded as new modules and releases become available.
Page 15: Features
An RJ-45 serial port (Admin port) on the PARTNER ACS R7.0 processor module to allow you to connect to the PARTNER system either directly from the COM port of a PC or via an external modem that is connected to the Admin port and administer the system via PARTNER ACS R7.0 PC Administration software.
Page 16: Key Mode
® PARTNER Advanced Communications System Installation, Programming, and Use Key Mode When the system operates in Key mode, individual outside lines are assigned to users’ extensions for making and receiving calls. At extensions with system telephones, each individual line (Line 1, Line 2, Line 3, etc.) assigned to the extension is represented by its own line button.
Page 17: System Capacity
The PARTNER ACS release you have, the carrier you use, and the combination of modules installed, determine the number of available lines and extensions: PARTNER ACS Release 7.0 systems allow up to 31 lines and up to 48 extensions; however, these maximums cannot be achieved simultaneously.
Page 18 012E modules In Release 7.0, the system extension maximum is 48. However, in some configurations, the 012E module and/or the PARTNER Messaging module will physically permit more than 48 stations to be installed in the 5-slot carrier. In these configurations, only station ports and voice messaging ports up to 48 will function.
Page 19: System Components
DO NOT OPEN THE MODULES. Configurations You can install the PARTNER ACS system in one of three basic configurations, all of which must be wall-mounted: Stand-alone PARTNER ACS processor module. This configuration does not use a carrier.
Page 20 Phone PC Cards (with optional PARTNER-CA48 • Backup/Restore Intercom Autodialer) • ASA/DXD MODULE MODULE • Software upgrade R1.0 • Remote Access • PARTNER Voice Messaging TransTalk™ Wireless Phones Optional Devices (for extension jacks) Module Module Module PARTNER-18D ® Standard Phone...
Page 21: System Modules
Closures, and a jack for a call reporting (SMDR) device, such as a printer. You can connect a loudspeaker paging system to any line jack on the PARTNER system. (If your loudspeaker paging system requires a “dry contact relay,” you must connect the loudspeaker paging system to line jack 5.) The processor module also has two PC Card slots, a two-color red and green light-emitting...
Page 22 Hereafter, references to 206 modules include 206E, 206EC, and all 206 modules used with previous releases of the PARTNER product line. Similarly, references to 400 modules include 400E, 400EC, and all 400 modules used with previous releases of the PARTNER product line. Any 200 modules can be used.
Page 23: System Batteries
Avaya representative or authorized dealer. If you use the PARTNER ACS R7.0 PC Administration software, the content of the PC Cards that are installed in the PARTNER ACS processor module as well as all modules installed in the carrier will be displayed in an inventory screen.
Page 24: Telephones
PARTNER Endeavor-34D PARTNER Endeavor-18D PARTNER Endeavor-18 PARTNER Endeavor-6 PARTNER system telephones have a built-in auxiliary jack to which you can connect a single-line telephone. (See “Combination Extensions” on page 9-3.) Only the PARTNER telephones are discussed in this guide (see Chapter 6, “Using the...
Page 25: Auxiliary Equipment
Auxiliary equipment also includes voice messaging systems. The following are supported by the PARTNER ACS: PARTNER Messaging PARTNER MAIL VS (PMVS) PARTNER Voice Messaging (PVM) PC Card The PARTNER MAIL system For more information, see Chapter 9, “Using Auxiliary Equipment”...
Page 26: Display
® PARTNER Advanced Communications System Installation, Programming, and Use System Components 1-14...
Page 27 Installing Telephones ..........2-34 Assembling PARTNER Telephones ........2-34 Connecting and Testing Telephones .
Page 28 ® PARTNER Advanced Communications System Installation, Programming, and Use 2-ii...
Page 29: Overview
Installation Overview This chapter explains how to install the PARTNER Advanced Communications System (ACS) Release 7.0. The installation of the PARTNER ACS involves the following: Evaluating the environmental requirements Installing the control unit Connecting lines and extensions Installing telephones Connecting auxiliary equipment...
Page 30: Evaluating The Environment
® PARTNER Advanced Communications System Installation, Programming, and Use Evaluating the Environment Before you begin the physical installation of the system, you must check that all environmental factors are within the acceptable ranges, as shown in Table 2-1. Table 2-1. Environmental Requirements...
Page 31 Installation Table 2-1. Environmental Requirements—Continued Specification Value Requirements for Installation of a telephone or other standard (tip/ring) device in another building requires the following In-Range-Out-Of-Building (IROB) Out-of- protectors to protect the control unit and device from electrical surges: Building Installations —...
Page 32: Installing The Control Unit
Initialize the system. Check the LEDs on the modules. Wall-Mounting the Control Unit The PARTNER Advanced Communications System can be installed in one of three configurations: Stand-alone PARTNER ACS processor module 2-Slot Carrier, which can hold up to two modules...
Page 33 Installation Wall-Mounting a Stand-Alone Processor Module and a 2-Slot Carrier Install the processor module within 5 feet (1.5 meters) of a properly grounded wall outlet (not controlled by a switch) and the network interface jacks. Follow these steps to wall-mount the module(s): 1.
Page 34 (see Figure 6. Slide the second module onto the PARTNER Figure 2-4. Module Mounting Tracks ACS processor module, making sure the mounting tracks interlock (see...
Page 35 (see Figure ). Tighten it until the Screw mounting tracks of the PARTNER ACS processor module are flush against the wall. Do not overtighten or the module will warp. Then go to the next procedure, “Labeling Jacks” on page 2-9.
Page 36 To remove the protector, grasp the tabs on the ends of the protector and lift (see Figure 2-9). 3. Insert the PARTNER ACS processor module in the center slot of the carrier. Installing the Control Unit...
Page 37: Labeling Jacks
In Release 7.0, the system extension maximum is 48. However, in some configurations, the 012E module and/or the PARTNER Messaging module will physically permit more than 48 stations to be installed in the 5-slot carrier. In these configurations, only station ports and voice messaging ports up to 48 will function.
Page 38 ® PARTNER Advanced Communications System Installation, Programming, and Use Figure 2-11. Labeling Jacks Stand-Alone 2-Slot Carrier 5-Slot Carrier 1600DSL 308EC 2 308EC Processor 308EC Processor Processor Module Module Modules Module Module Module Module Line Line Line Jacks Jacks Jacks Extension...
Page 39: Grounding The System
Installation Grounding the System You ground the system by running a solid copper wire from the processor module to an appropriate earth ground. Follow these steps to ground the system: 1. Attach one end of a #12 AWG or #14 AWG solid Figure 2-12.
Page 40 Advanced Communications System Installation, Programming, and Use Follow these steps to insert the batteries: 1. Locate the battery compartment at the bottom of the PARTNER ACS processor module, below the extension jacks. 2. Push gently on the battery icon (the locking Figure 2-13.
Page 41: Initializing The System
Initializing the System Before you initialize the system, you may insert any of the supported PC Cards: Backup/ Restore card, Automatic System Answer/Direct Extension Dial (ASA/DXD) card, PARTNER Voice Messaging Small/Large card, and PARTNER Remote Access PC Card. You must power down the system before you insert or remove a PC Card.
Page 42 ® PARTNER Advanced Communications System Installation, Programming, and Use 3. Press the power cord firmly into the power jack on Figure 2-16. Attaching the Power the carrier or the stand-alone processor module Cord until the cord locks into place (see Figure 4.
Page 43: Checking The Leds
Installation If your system has a T1 module, initialization may take up to one minute. If your system has a 1600 DSL module, initialization of the line and extension ports may take up to 40 seconds. The initialization of the 1600 DSL module itself may take from 2 to 7 minutes.
Page 44: Connecting Lines And Extensions
Connecting Lines and Extensions If extensions are not wired to any modular jacks, call a qualified service technician. Residential (Class B) PARTNER ACS users must connect a Wurth Elektronik’s part number 74271142 or equivalent to each extension jack on the PACS processor module.
Page 45 Installation 4. Connect the free end of each line cord to the Figure 2-19. Connecting the Line Cord appropriate network interface jack to the Network Interface (see Figure 2-19). Jack 5. Test the lines by plugging a system telephone into extension jack 10. Press the line button for each outside line and listen for a dial tone.
Page 46: The T1 Module
T1 service provider and diagnostics (see Figure 2-21) To configure and maintain a T1 module, you must use the PARTNER ACS R7.0 PC Administration software. You cannot program a T1 module via System Programming from extensions 10 or 11. The T1 Module...
Page 47: Initial Configuration Of The T1 Module
Installation Initial Configuration of the T1 Module To configure and maintain a T1 module, you must use the PARTNER ACS R7.0 PC Administration software. You cannot program a T1 module via System Programming from extensions 10 or 11. For instructions on how to install and use PARTNER ACS R7.0 PC Administration, see the ®...
Page 48 Click the T1 Parameters button. The T1 Parameters window appears. c. From the Clock Type box, set whether the T1 service provider (Loop) or the PARTNER T1 module (Local) will provide the clock source. d. From the CSU Activation box, set whether the PARTNER T1 module will provide CSU functionality.
Page 49 Installation c. In the Line Type area, perform one of the following steps: — If the PARTNER system will use this line, click the T1-E&M option button, and then go to Step d. — If the PARTNER system will not use this line, click the T1-UNEQ option button. Since this line will not be used by the PARTNER system, you are finished with this procedure.
Page 50 ® PARTNER Advanced Communications System Installation, Programming, and Use c. From the Expected Number of Digits box, choose the number of digits the PARTNER system will receive from the T1 service provider. d. Perform either of the following steps: — If you want to automatically assign a consecutive range of DID numbers to a range of extensions/hunt groups/calling groups: a.
Page 51 Installation c. Select the translation file you want to send to the PARTNER system, and click the Open button. The PARTNER System Translation Send status box appears, showing the status of the transfer. When the transfer is complete, a message box appears stating that the transfer was successful.
Page 52: The 1600 Dsl Module
® PARTNER Advanced Communications System Installation, Programming, and Use The 1600 DSL Module The 1600 DSL module provides 16 lines, even Figure 2-22. 1600 DSL Module Ports though it contains only one line jack. The 1600 DSL module provides Symmetrical Digital Subscriber Line (SDSL) and router capabilities.
Page 53: Programming Connections For The 1600 Dsl Module
Console port on the 1600 DSL module. Initial Configuration of the 1600 DSL Module Remote administration of the 1600 DSL module is available through the PARTNER ACS R7.0 PC Administration software. You must have the following: Release 5.0 or later software on the 1600 DSL module Release 7.0 software version of PARTNER ACS...
Page 54 ® PARTNER Advanced Communications System Installation, Programming, and Use You can use any terminal emulation software to configure the 1600 DSL module, including Hyperterminal that is packaged with Windows. For a local serial port connection, the terminal emulator must be configured as follows: Data Bits—8...
Page 55 Installation 6. From the SDSL Configuration menu, select the speed of the connection as directed by your service provider. You will most likely do one of the following: Select one of the following for negotiated speed: — 3. Set SDSL Speed to Auto Cycle (Nokia) —...
Page 56 ® PARTNER Advanced Communications System Installation, Programming, and Use d. Select “2. Modify Existing DLCI” from the FR DLCI Config Menu. e. Do one of the following: If you are configuring a voice connection, type the port number for “Proprietary Voice DLCI,”...
Page 57: Voice Gateway Configuration
Installation Voice Gateway Configuration Follow these steps to configure the voice gateway path: 1. Select “P. VoicePath Configure” from the Main Menu. 2. Select “V. Set Voice Gateway” from the Voice Configuration menu. 3. Select one of the following voice gateways according to your service provider from the Voice Gateway Selection menu: 1.
Page 58 ® PARTNER Advanced Communications System Installation, Programming, and Use 4. Do one of the following: If you have the SDSL set for ATM, select the RFC 1483 port for the voice PVC (get this from the service provider). If you have the SDSL set for Frame Relay, select the RFC 1490 port for the voice DLCI (get this from the service provider).
Page 59: The 012E Module
The 012E Module The 012E module provides 12 ETR extensions and no lines. All ports support full T/R capability along with ETR. The 012E module provides the capability for PARTNER ACS Release 7.0 to support a maximum of 48 extensions.
Page 60: Physical Design
Figure 2-24). Consistent with all other PARTNER ACS modules, the extension jacks are labeled from the top down. The lowest extension number assigned to an 012E module occupies the jack position closest to the top of the module; the highest extension number occupies the jack position closest to the bottom of the module.
Page 61: Connecting The Loudspeaker Paging System
Perform the steps in this section if you have a loudspeaker paging system. Loudspeaker paging systems allow you to broadcast a message over a large area. The PARTNER system supports all Avaya paging systems, including the entire PagePac line. The PARTNER system also supports most paging systems from other manufacturers when the paging systems are connected using a paging interface device.
Page 62: Installing The Cover
As desired, you also can connect an Intercom Autodialer to certain telephones. Assembling PARTNER Telephones All PARTNER telephones are shipped with a stand for either desk-mounting or wall-mounting the telephone. For other telephones, see the instructions that are provided with the telephone. Installing the Cover...
Page 63 Installation Desk-Mounting the Telephone Follow these steps to desk-mount a telephone: 1. Gently place the telephone upside down. 2. Route the telephone cord through the hole in Figure 2-25. Routing the Telephone the top center of the stand (see Figure 2-25).
Page 64 ® PARTNER Advanced Communications System Installation, Programming, and Use 4. While pressing in the tabs that protrude from Figure 2-27. Lowering the Stand to the the wide end of the stand, lower the stand to Telephone the telephone (see Figure 2-27).
Page 65 Installation Wall-Mounting Follow these steps to wall-mount a PARTNER telephone: 1. Reverse the plastic hook that sits in the Figure 2-29. Reversing the Plastic earpiece part of the handset cradle Hook (see Figure 2-29). 2. Turn the telephone upside down. If you have a...
Page 66 ® PARTNER Advanced Communications System Installation, Programming, and Use 4. Plug one end of the telephone cord into the jack Figure 2-31. Plugging in the in the center of the wall plate (see Figure 2-31). Telephone Cord 5. Plug the other end of the telephone cord into the LINE jack on the bottom of the telephone.
Page 67: Connecting And Testing Telephones
Installation 9. Remove the plastic cover from the telephone Figure 2-33. Removing the Plastic (see Figure 2-33). Label the button sheet to Cover show any programmed lines or button features. Then place the button sheet on the telephone so the holes fit over the buttons. Carefully replace the plastic cover.
Page 68: Connecting A Partner-Ca48 Intercom Autodialer
Advanced Communications System Installation, Programming, and Use Connecting a PARTNER-CA48 Intercom Autodialer You can connect a PARTNER-CA48 Intercom Autodialer to a PARTNER telephone at an operator’s extension. The Intercom Autodialer is shipped with an adapter, a D8W line cord, a power cord, a power unit, and a button-labeling sheet.
Page 69: Connecting Auxiliary Equipment
Installation 8. Place the Autodialer on the desk to the Figure 2-36. System Telephone and right of the telephone Intercom Autodialer (see Figure 2-36). 9. Remove the plastic cover from the autodialer and label the button sheet extension numbers and corresponding persons’...
Page 70 ® PARTNER Advanced Communications System Installation, Programming, and Use Connecting Auxiliary Equipment 2-42...
Page 71 Programming a PARTNER System ........
Page 72 ® PARTNER Advanced Communications System Installation, Programming, and Use 3-ii...
Page 73: Initial System Programming
PC Administration The PARTNER ACS R7.0 PC Administration software enables you to program and administer all features for a PARTNER system from a local (that is, on-site) or remote PC. Using this application, you can: program features to the PARTNER system...
Page 74: Set Administration
PARTNER ACS R7.0 PC Administration Getting Started. If your PARTNER system has a T1 module, you must use the PARTNER ACS R7.0 PC Administration software to program and administer the T1 module. You cannot program a T1 module via Set administration.
Page 75: System Programming Basics
If you are installing a voice messaging system with the PARTNER ACS, you must assign the voicemail ports to Hunt Group 7 to avoid having the voicemail ports answering all calls immediately.
Page 76: Using System Programming
10 or 11. (Overlays are provided with the system documentation.) Figure 3-1 on page 3-5 shows the Programming Overlays for the PARTNER-34D and PARTNER- 18D telephones. During System Programming, the normal functions of several buttons on the display telephone at extension 10 or 11 change.
Page 77 Prev Enter Procedure Item Data System Central Tel Message Program Program Feature Next Next Next Procedure Item Data Remove Prev Prev Prev Procedure Item Data Enter Wild System Central Tel PARTNER–34D Message Program Program Feature Wild PARTNER–18D Using System Programming...
Page 78: Button Locations
Advanced Communications System Installation, Programming, and Use Button Locations When you program from a PARTNER telephone at extension 10 or 11, the button you press on the telephone at the programming extension may be in a different location on the telephone being programmed.
Page 79: Programming Mode
Initial System Programming Programming Mode When you are ready to program a system or telephone feature, you must enter programming mode. Follow these steps to enter programming mode. 1. Place the Programming Overlay over the dialpad of the system display telephone at extension 10 or 11.
Page 80: Using Centralized Telephone Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Using Centralized Telephone Programming Use Centralized Telephone Programming from extension 10 or 11 to program features or store telephone numbers for individual extensions. All features that can be programmed at an extension can also be programmed by using Centralized Telephone Programming.
Page 81: Configuring The T1 Module
To configure a T1 module, you must use the PARTNER ACS R7.0 PC Administration software. You cannot program or view the administration of a T1 module via System Programming from extensions 10 or 11. For instructions on how to install the PARTNER ACS R7.0 PC Administration ®...
Page 82: Setting The Date And Time
® PARTNER Advanced Communications System Installation, Programming, and Use Setting the Date and Time After supplying power to the control unit, use the following procedures to set the system clock: System Date (#101) to set the month, day, and year...
Page 83: System Time (#103)
Initial System Programming System Time (#103) Use this feature to set the time that appears on system display telephones. Considerations 0000 Enter the time in 24-hour notation. In this scheme, the hours of the day are 2359 (12 midnight) to (11:59 p.m.).
Page 84: Administering The Loudspeaker Paging System
® PARTNER Advanced Communications System Installation, Programming, and Use Administering the Loudspeaker Paging System Use the feature Loudspeaker Paging Line (#617) to specify the line jack to which you connected the loudspeaker paging system. See “Loudspeaker Paging Line (#617)” on page 9-28.
Page 85 Initial System Programming To change pool assignments without affecting other settings, use Pool Line Assignment (#207) and Pool Extension Assignment (#314). In Hybrid mode, do not use this feature to add lines to the system after initial setup, because it changes the following features for existing pools back to factory settings: —...
Page 86: Key Extensions
® PARTNER Advanced Communications System Installation, Programming, and Use Key Extensions In Key mode, all extensions are Key extensions; in Hybrid mode, extension 10 and any extensions set to Key by using Line Access Mode (#313) are key extensions. After you program the Number of Lines, use the following features as needed: Dial Mode (#201) to identify any rotary lines (the default for all lines is “touch-tone”).
Page 87 Initial System Programming Line Ringing (Centralized Telephone Programming) to specify when a line or pool starts ringing at each extension that has the line or pool. Lines are factory-set to Immediate Ring and pools are factory-set to No Ring. Automatic Line Selection (Centralized Telephone Programming) to specify the order in which the system selects an available line or pool when a user at the extension lifts the handset or presses to make a call.
Page 88: Customizing Extensions
® PARTNER Advanced Communications System Installation, Programming, and Use Customizing Extensions Use the following features to customize an extension: Coverage features — Line Coverage Extension (#208) to identify an extension as the “owner” of a specific outside line. A user at the extension can activate Call Coverage or VMS Cover for the specified line.
Page 89: Copy Settings (#399)
Set up your system by programming one extension for each type of telephone in the system. Then use Copy Settings (#399) to program other telephones of the same type. For example, you can program one PARTNER-18D telephone and then copy its settings to any other extensions that have PARTNER-18D or PARTNER-18 telephones. See “Copy Settings (#399)”...
Page 90: Emergency Phone Number List (#406)
PBX or Centrex systems) before dialing numbers outside the PBX or Centrex system, the PARTNER system cannot prevent toll calls for extensions restricted to “inside and local calls only” (unless you use Disallowed Phone Number Lists (#404) to prevent dialing to specific classes of numbers).
Page 91: Programming
Initial System Programming Users at Forced Account Code extensions can dial numbers on the Emergency Phone Number List without entering an account code. Users can make 911 calls from the Forced Account Code extensions without entering the account code as long as 911 has been entered into the Emergency Phone Number List.
Page 92 ® PARTNER Advanced Communications System Installation, Programming, and Use Emergency Phone Number List (#406) 3-20...
Page 93 Programming System Options Contents Overview ............4-1 Abbreviated Ringing (#305) .
Page 94 ® PARTNER Advanced Communications System Installation, Programming, and Use Outgoing Call Restriction (#401) ........4-25 Dial Mode (#201) .
Page 95 Contents Considerations ........... 4-48 Programming .
Page 96 ® PARTNER Advanced Communications System Installation, Programming, and Use Transfer Return Rings (#105) ........4-67 Unique Line Ringing (#209) .
Page 97: Programming System Options
Programming System Options Overview As a System Administrator, after you have initialized the system, you should program features for the entire system. In addition, you need to be able to back up and restore programming. Many of these features affect individual extensions, but they are programmed from extension 10 or 11, or from a PC connected to the system.
Page 98: Abbreviated Ringing (#305)
® PARTNER Advanced Communications System Installation, Programming, and Use Abbreviated Ringing (#305) Use this feature to activate or deactivate Abbreviated Ringing at the system telephone at a specific extension. When you are on a call and Abbreviated Ringing is Active, any incoming call rings only once.
Page 99: All Lines Busy Event
Loudspeaker Paging Line) are busy. When all lines are busy, a record is generated in the PARTNER ACS event log. This record will include the time of day when all lines were busy and length of time this event lasted. When at least one of the lines is no longer busy, an All Lines Cleared event is generated in the PARTNER ACS event log.
Page 100: Backup And Restore
You can back up your system programming to either the internal memory of the PARTNER ACS R7.0 processor or a Backup/Restore PC Card. You can back up the programming automatically or manually.
Page 101: Backup Programming-Automatic (#123)
Calls continue to be handled normally during an automatic or manual backup. The configuration of the 1600 DSL module is not backed up to the PARTNER ACS R7.0 processor or a PCMCIA card. Instead, the configuration is retained in the flash memory of the 1600 DSL module.
Page 102: Backup Programming-Manual (#124)
If you do not have a PC Card installed, see “Using a PC Card” on page 10-2 or refer to the PARTNER PC Card Installation Instructions that came with your PC Card. f00ss#124 2. Press at extension 10 or 11.
Page 103: Restore Programming (#125)
Programming System Options 4. Press A status message is displayed indicating that a backup is in progress, and within 30 seconds, a message appears indicating the result. If the backup was successful, the new backup information replaces the information in the MAN.mmddyy file on the processor module or Backup/Restore PC Card, and the mmddyy extension now reflects the current date.
Page 104 If you do not have a PC Card installed, see “Using a PC Card” on page 10-2 or refer to the PARTNER PC Card Installation Instructions that came with your PC Card. f00ss#125 2. Press at extension 10 or 11.
Page 105: Call Coverage Rings (#320)
Programming System Options If the system does not detect an error, the restore begins. One of the following occurs: When the restore has completed successfully, the bottom line of the display shows Restore Complete for two seconds. Then the system resets itself, which means that all calls in progress are disconnected.
Page 106: Caller Id Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Caller ID Programming Although the Caller ID service itself requires no programming, other system features enhance the use of Caller ID: Caller ID Log Answered Calls Caller ID Call Log Line Association...
Page 107 Programming System Options If you use SMDR, telephone numbers of incoming calls print on call reports after the call is completed, provided you have Caller ID. (Private and out-of-area numbers are reported as “IN” on call reports.) Any users who have access to Caller ID line(s) receive Caller ID information on their system display telephones.
Page 108: Caller Id Log Answered Calls (#317)
Call Status Display to indicate that the call being viewed has been answered. Caller ID Log Answered Calls is available on 24-character PARTNER-18D and -34D display telephones. It is not available for MLS, MLC, Transtalk 9000-Series, or tip/ring telephones.
Page 109: Caller Id Call Log Line Association (#318)
Caller ID calls can be logged only if they ring on an extension that is associated with a line that has been programmed for Call Logging. Caller ID Call Log Line Association is available on 24-character PARTNER-18D and - 34D display telephones. It is not available for MLS, MLC, Transtalk 9000-Series, or tip/ ring telephones.
Page 110: Caller Id Log All Calls (#319)
Call Status Display to indicate that the call being viewed has been answered. Caller ID Log All Calls is available on 24-character PARTNER-18D and -34D display telephones. It is not available for MLS, MLC, Transtalk 9000-series, or tip/ring telephones.
Page 111: Caller Id Type (#122)
Programming System Options Caller ID Type (#122) Set this feature for Singapore or USA operation. In the USA, Caller ID normally displays the number from which the incoming call is coming, replacing the system date and time display on system telephones for the duration of the call. An out-of-area message (- - - - - - - - - - - -) displays if a call is being dialed from a region that does not support Caller ID.
Page 112: Call Waiting (#316)
® PARTNER Advanced Communications System Installation, Programming, and Use Call Waiting (#316) Use this feature to activate Call Waiting. When you are on a call and a second intercom, transferred, or outside call comes in, you hear two beeps to indicate you have a second call waiting to be answered.
Page 113: Copy Settings (#399)
Set up your system by programming one extension for each type of telephone in the system. Then use Copy Settings (#399) to program other telephones of the same type. For example, you can program one PARTNER-18D telephone and then copy its settings to any other extensions that have PARTNER-18D or PARTNER-18 telephones.
Page 114: Dialing Restrictions And Permissions
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To copy the programmed settings from one extension to another of the same type: f00ss#399 1. Press at extension 10 or 11. 2. At the Extension: prompt, enter the source extension to copy from.
Page 115 Programming System Options Considerations For specific telephone numbers, enter the number exactly as you would dial it. To restrict dialing numbers in an entire area code, enter that area code exactly as you would dial it (for example, “800” or “1800”). After programming the Allowed Phone Number Lists, you must use Allowed List Assignments (#408) to assign the lists to specific extensions.
Page 116: Allowed List Assignments (#408)
® PARTNER Advanced Communications System Installation, Programming, and Use Allowed List Assignments (#408) Use this feature to assign up to eight Allowed Phone Number Lists to a specific extension.You must use Allowed Phone Number Lists (#407) to create the lists of allowed telephone numbers before you use this procedure.
Page 117 Programming System Options To prevent dialing all telephone numbers in one exchange when a toll prefix is required, see Table 4-1. (The table uses exchange “976” as the example.) Table 4-1. Preventing Dialing of Numbers in One Exchange When Toll Prefix Required Entry Restriction Prevents local calls...
Page 118 ® PARTNER Advanced Communications System Installation, Programming, and Use When a user dials a number that is on a Disallowed List for the user’s extension, the user hears a reorder tone (fast busy signal) after dialing the part of the number that is stored in the list (for example, an area code).
Page 119: Disallowed List Assignments (#405)
Programming System Options Disallowed List Assignments (#405) Use this feature to assign up to eight Disallowed Phone Number Lists to specific extensions. Considerations You should use Disallowed Phone Number Lists (#404) to create the lists of disallowed telephone numbers before you use this procedure. When a Disallowed Phone Number List is assigned to an extension, the list applies to all lines to which the extension has access.
Page 120 ® PARTNER Advanced Communications System Installation, Programming, and Use Considerations For pooled extensions, use Pool Access Restriction (#315) to assign restrictions to all the lines assigned to a specific pool. (Pool Access Restriction overrides Line Access Restriction.) For individual lines on pooled extensions, use Line Access Restriction.
Page 121: Outgoing Call Restriction (#401)
Programming System Options Outgoing Call Restriction (#401) Use this feature to specify the types of outgoing calls that can be made on all lines at an extension. Considerations If the system is connected to a PBX or Centrex system and a dial-out code (usually 9) is needed to place calls outside the PBX or Centrex system, the control unit may not be able to prevent calls for extensions restricted to Local Only.
Page 122: Dial Mode (#201)
® PARTNER Advanced Communications System Installation, Programming, and Use Dial Mode (#201) Use this feature to identify individual lines as touch-tone or rotary. Check with your local telephone company if you are not sure which type of line is being provided to you.
Page 123: Direct Inward Dialing (Did)
PARTNER extensions, hunt groups, or calling groups you specify. When a Direct Inward Dialing (DID) call arrives, the PARTNER system “collects” the digits from the T1 service provider (that is, the number that was dialed) and matches the number to a DID Mapping Table you created.
Page 124 Recording (SMDR) does not display telephone numbers. The Number field displays “IN” for incoming calls on T1 lines. You must use the PARTNER ACS R7.0 PC Administration software to program Unique Line Ringing (#209) for T1 lines with Direct Inward Dialing (DID).
Page 125: Display Language (#303)
Programming System Options Programming To program Direct Inward Dialing (DID), you must use the PARTNER ACS R7.0 PC Administration software. Display Language (#303) Use this feature to change the language in which display messages appear if the extension has a system display telephone.
Page 126: Distinctive Ring (#308)
® PARTNER Advanced Communications System Installation, Programming, and Use Distinctive Ring (#308) Use this feature to determine whether calls should ring at a tip/ring device using the system’s distinctive ringing patterns—different patterns for outside, intercom, and transferred calls—or whether all calls to the tip/ring device should ring like outside calls.
Page 127: External Hotline (#311)
Programming System Options External Hotline (#311) Use this feature to identify an external hotline extension. When a user lifts the handset of an external hotline, a predetermined outside number is dialed automatically. The external number might be, for example, a frequently called service bureau. The external hotline must be a single- line telephone, not a system telephone, and should not have a dialpad.
Page 128: Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To identify an external hotline extension: f00ss#311 1. Press at extension 10 or 11. 2. At the Extension: prompt, enter the external hotline extension number. 3. Press until the appropriate value appears:...
Page 129: Forced Account Codes
Programming System Options Forced Account Codes When you set up forced account codes on the system, users at specific extensions must enter an account code before they can dial outside calls. Setting up forced account codes involves two features: Forced Account Code Entry and, optionally, Forced Account Code List. “Account Code Entry (F12)”...
Page 130: Forced Account Code List (#409)
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program an extension for Forced Account Code Entry: f00ss#307 1. Press at extension 10 or 11. 2. At the Extension: prompt, enter the number of the extension to be programmed.
Page 131: Groups Of Extensions
Programming System Options Programming To create a Forced Account Code List: f00ss#409 1. Press at extension 10 or 11. 2. Select a list entry (01–99). A display similar to the following appears: Forced Act Code List 03 Data - - - - - - - - - - - - 3.
Page 132: Hunt Group Extensions (#505)
® PARTNER Advanced Communications System Installation, Programming, and Use You can assign a T1 line with DID to a calling group. However, you cannot assign a coverage path for a calling group that has T1 lines with Direct Inward Dialing (DID). See “Direct Inward Dialing...
Page 133 PARTNER MAIL system recognizes it as a fax call and automatically transfers it to the first available fax machine in the group. With PARTNER MAIL Release 3 or later, a call to a busy Hunt Group can be sent to a Hunt Group mailbox.
Page 134: Group Call Distribution (#206)
® PARTNER Advanced Communications System Installation, Programming, and Use 5. Do one of the following: To assign or unassign another extension, press until the extension number appears on the display. Repeat Step 4. To program another group, press , enter a new group number, and repeat Steps 3 and 4.
Page 135: Night Service Group Extensions (#504)
Programming System Options If you install a voice messaging system, assign the system extensions associated with the voice messaging system to Hunt Group 7. Then assign outside lines to Hunt Group 7 for Automated Attendant Service. Callers hear a greeting and are prompted to enter digits to transfer to a specific extension or group without the assistance of the receptionist.
Page 136: Pickup Group Extensions (#501)
® PARTNER Advanced Communications System Installation, Programming, and Use If you have a voice messaging system, lines that are assigned to the user’s telephones in the Night Service Group are covered by the voice messaging system, depending on the status of VMS Hunt Delay (#506) and VMS Hunt Schedule (#507).
Page 137: Hold Disconnect Time (#203)
Using Set administration, you can program and view the hold disconnect time for analog lines only. You must use the PARTNER ACS R7.0 PC Administration software to program and view the hold disconnect time for lines on the T1 module.
Page 138: Hold Reminder Tone (#127)
Use this feature to set the time interval at which the PARNTER system will provide a reminder tone for a call on hold at a system telephone. When you place a call on hold, the PARTNER system will provide the Hold Reminder Tone at your extension if the call remains on hold for the time interval specified.
Page 139: Hotline (#603)
Programming System Options 2. Press until the appropriate value appears: 0 = Not Active 6 = 90 seconds 1 = 10 seconds 7 = 120 seconds 2 = 20 seconds 8 = 150 seconds 3 = 30 seconds 9 = 180 seconds 4 = 45 seconds 5 = 60 seconds (the factory setting) ...
Page 140: Intercom Dial Tone (#309)
® PARTNER Advanced Communications System Installation, Programming, and Use Remove hotline extensions from Night Service Group Extensions (#504), Calling Group Extensions (#502), and Hunt Group Extensions (#505). Use External Hotline (#311) to identify an extension that automatically dials a programmed outside number when a user lifts the handset.
Page 141: Line Access Mode (#313)
Programming System Options 3. Press until the appropriate value appears. 1 = Regular dial tone (the factory setting) 2 = Machine (outside line) dial tone 4. To program another extension, press until the extension number appears on the display. Then repeat Step 3. 5.
Page 142: Line Assignment (#301)
® PARTNER Advanced Communications System Installation, Programming, and Use 4. To program another extension, press until the extension number appears on the display. Then repeat Step 3. 5. Repeat Steps 3 and 4 for all extensions that you want to change.
Page 143: Considerations
Programming System Options Considerations You cannot assign a line that belongs to a pool as an individual line on that pooled extension. A line must be assigned to a button with lights. If a line is assigned to a button without lights, you cannot access that line, nor can you program anything else on the button.
Page 144: Line Coverage Extension (#208)
This feature provides an alternative method of routing outside calls to the voice messaging system for Call Answer Service. This feature has no effect on the CO Line Ownership procedure in PARTNER Messaging, PARTNER MAIL, PARTNER MAIL VS or the PARTNER Voice Messaging PC Card.
Page 145: Outside Conference Denial (#109)
Programming System Options Programming To change the Line Coverage setting for an extension: f00ss#208 1. Press at extension 10 or 11. 2. Enter the desired line number. 3. Enter the number of the extension to be assigned ownership of the line. 4.
Page 146: Pool Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Pool Programming When a system is operating in Hybrid mode, you can group lines into pools to help the routing of calls. Use the following features to program the use of pools in the system:...
Page 147 Programming System Options Considerations For extension 10 and any extensions for which Line Access Mode (#313) is set to Key, this feature is automatically set to No Access. When a user has access to a pool for outgoing calls, you can customize dialing restrictions for the user’s extension by using Outgoing Call Restriction (#401) and Disallowed Phone Number Lists (#404).
Page 148: Pool Extension Assignment (#314)
® PARTNER Advanced Communications System Installation, Programming, and Use Pool Extension Assignment (#314) Use this feature to identify the pools that are assigned to buttons at a pooled extension. The system uses two buttons to represent the main pool (880) and one for each auxiliary pool (881, 882, 883).
Page 149 Programming System Options Programming To assign pools to a pooled extension: f00ss#314 1. Press 2. Enter the system extension number to be programmed. There is a steady red light next to each button that has a line assigned and a flashing red light next to each button that has a pool assigned.
Page 150: Pool Line Assignment (#207)
® PARTNER Advanced Communications System Installation, Programming, and Use Pool Line Assignment (#207) Use this feature to assign lines to or remove lines from the main and auxiliary pools supported for Hybrid mode. You can change line assignments in the main pool (880) or in any of three auxiliary pools (881, 882, or 883).
Page 151: Recall Timer Duration (#107)
Programming System Options Recall Timer Duration (#107) Use this feature to change the length of the timed signal, or switchhook flash, generated by the system Recall feature (as well as by the Recall option used in Auto Dial and Speed Dial numbers).
Page 152: Remote Administration Password (#730)
® PARTNER Advanced Communications System Installation, Programming, and Use Remote Administration Password (#730) Use this feature to create a password for remote or local PC administration of the system. To perform remote administration, the remote party must have the password created by the System Administrator.
Page 153: Remote Call Forwarding (#322)
You cannot use Call Screening (F25) for calls that are forwarded. The PARTNER system will forward only calls on lines that have reliable disconnect. For these lines, Hold Disconnect Time (#203) must be set to a value other than 00 (No Detection).
Page 154: Ring On Transfer (#119)
® PARTNER Advanced Communications System Installation, Programming, and Use Ring on Transfer (#119) Use this feature to specify what callers hear while they are being transferred. If Ring on Transfer is set to Active, callers hear ringing as they are being transferred; if it is set to Not Active, callers hear silence unless Music-On-Hold is activated and an audio source is connected to the system.
Page 155: Star Code Dial Delay (#410)
Programming System Options Programming To change the length of the Rotary Dialing Timeout: f00ss#108 1. Press at extension 10 or 11. 2. Press until the appropriate value appears: 1 = 4 seconds 2 = 8 seconds (the factory setting) 3 = 12 seconds 3.
Page 156: Considerations
® PARTNER Advanced Communications System Installation, Programming, and Use After a star code is dialed, some central offices respond by providing a second dial tone as a prompt for the caller to enter more digits. Usually the second dial tone is provided immediately, but if the tone is delayed, the caller should wait for the dial tone before continuing to dial.
Page 157: System Password (#403)
4. Select another procedure, or exit programming mode. System Password (#403) Use this feature to define a four-digit password that users can enter from PARTNER and MLS telephones to override dialing restrictions (if the extension has access to an outside line).
Page 158: System Reset-Programming Saved (#728)
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program a System Password: f00ss#403 1. Press at extension 10 or 11. A display similar to the following appears: Set System Password Data - - - - - - - - - - - - 2.
Page 159: System Speed Dial
Programming System Options Programming f00ss#728 To reset the system, press at extension 10 or 11. A display similar to the following appears: Reset - Save All When the reset is completed, the system is no longer in Programming Mode and the date and time appear on the display.
Page 160 ® PARTNER Advanced Communications System Installation, Programming, and Use Use a completed System Speed Dial form to program the list of numbers. After programming the numbers, distribute a copy of the completed form to users. See Appendix C for a blank form.
Page 161: Toll Call Prefix (#402)
Programming System Options Toll Call Prefix (#402) Use this feature to indicate whether users must dial a 0 or 1 before the area code to make a long- distance call, or just the area code and number. Set Toll Call Prefix to reflect the dialing patterns of your local telephone company.
Page 162: Transfer Return Extension (#306)
® PARTNER Advanced Communications System Installation, Programming, and Use Transfer Return Extension (#306) Use this feature to identify a different return extension for the extension that transfers a call. Considerations An unanswered transferred call returns to the transfer return extension identified for the extension transferring the call, not the extension receiving the call.
Page 163: Unique Line Ringing (#209)
Programming System Options Transfer Return Rings (#105) Use this feature, which applies to all system extensions, to define the number of times a transferred call rings before it goes to the transfer return extension. Considerations If you have a fax machine or an answering machine connected to the system, set Transfer Return Rings to a number greater than the number of rings at which these devices answer.
Page 164: Voice Interrupt On Busy (#312)
Advanced Communications System Installation, Programming, and Use Considerations This feature applies only to MLS, PARTNER, and TransTalk telephones. You can program single-line telephones for any ring pattern, but they ring with Pattern 1 only. You must program MLC 6 telephones with Pattern 1. If they are programmed with another pattern, they do not ring.
Page 165: Considerations
Programming System Options Considerations The Voice Interrupt On Busy tone (two beeps) is unique to distinguish it from a voice- signaled intercom call tone (one beep). If a Voice Interrupt On Busy call is made to an idle extension, the originator and the recipient hear a voice-signaled intercom call tone (one beep) instead.
Page 166 ® PARTNER Advanced Communications System Installation, Programming, and Use Voice Interrupt On Busy (#312) 4-70...
Page 167 Initial Telephone Programming Contents Overview ............5-1 Required Telephone Programming .
Page 168 ® PARTNER Advanced Communications System Installation, Programming, and Use 5-ii...
Page 169: Overview
If you have any 34-button telephones in the system, you must use a 34-button display telephone to program since an 18-button telephone cannot be used to program a 34- button telephone. Also, if your system has both PARTNER and MLS telephones, you should use a PARTNER display telephone at the programming extension.
Page 170: Required Telephone Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Required Telephone Programming For all telephones, you should program these features: Automatic Line Selection to change the order in which the telephone selects a line or pool when the user picks up the handset. (If you want to change Automatic Line Selection for an extension, you must do so immediately after you enter programming mode and dial the extension number.)
Page 171 Initial Telephone Programming If a single-line telephone user intends to place intercom calls and access system features, Automatic Line Selection for his or her extension should be set to intercom first for proper operation. For example, the setting for a single-line telephone in a lobby used for internal calling or making local calls on Line 1, would be “Intercom, 1.”...
Page 172: Extension Name Display
Advanced Communications System Installation, Programming, and Use Extension Name Display You can assign a name to an extension: up to 20 characters long on PARTNER telephones, up to 12 characters long on MLS telephones. Then, when that extension is used to make an intercom, group, or transferred call, the name appears on the system display telephone receiving the call.
Page 173: Line Ringing
Initial Telephone Programming Programming To assign a name to an extension: f00ssc 1. Press at extension 10 or 11. 2. Enter the number of the extension to be programmed. 3. Press left . For extension 12, the display reads: 12 Enter Extension Name If a name was assigned previously to this extension, that name appears instead.
Page 174: Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To change the way outside lines or pools ring at an extension: f00ssc 1. Press at extension 10 or 11. 2. Enter the number of the extension to be programmed for Line Ringing.
Page 175: Handling Calls
Using the Telephones Contents Overview ............6-1 System Telephones .
Page 176 ® PARTNER Advanced Communications System Installation, Programming, and Use 6-ii...
Page 177: Using The Telephones
Buttons and Indicators PARTNER telephones have fixed buttons that are already imprinted and line buttons that you can press to connect to an inside (intercom) or outside line. If a line button is not assigned as an intercom or outside line button, you can program an extension number or a feature on it. Some telephones also have a display, which provides feedback messages and prompts from the system.
Page 178 — Extension number (and name if programmed) calling you or transferring a call to you — Duration while a call is in progress — During programming, the settings, options, and prompts To adjust the display contrast on the PARTNER-34D and PARTNER-18D telephones, press then to decrease the brightness or to increase the brightness, while the telephone is idle and the handset is in the cradle.
Page 179 (lights show status of line). When a number feature is programmed, press the button to dial the number or use the feature. The PARTNER-34D has 36 programmable buttons (32 with lights and 4 without lights); the PARTNER-18D has 20 programmable buttons (16 with lights and 4 without lights);...
Page 180 HFAI Spkr Hold If the PARTNER telephone has a display, indicated by a “D” in the model name, you receive messages and prompts when making calls and when programming. A system display telephone is required for system programming. Valid system lines and extensions are as follows:...
Page 181: Lights
Using the Telephones Table 6-1 summarizes PARTNER system telephone features. Table 6-1. PARTNER Telephones Feature PARTNER-34D PARTNER-18D PARTNER-18 PARTNER-6 Number of programmable buttons with lights Number of programmable buttons without lights Key mode line button capacity Hybrid mode pool button...
Page 182 ® PARTNER Advanced Communications System Installation, Programming, and Use Table 6-2. Light Patterns on System Telephones Intercom Auto Light Pattern Line Button Pool Button Feature Button Dial Button Steady On Line is in use. — Green means Red means the feature is on.
Page 183: Ringing Patterns
Using the Telephones Table 6-2. Light Patterns on System Telephones—Continued Intercom Auto Light Pattern Line Button Pool Button Feature Button Dial Button Green Flutter A call is on Exclusive A call on a line in Caller ID Inspect A call transferred (short on, short Hold at your extension the pool is on...
Page 184: Using The Handset, Speaker, And Microphone
The dial tone you hear is an outside dial tone. To hear an intercom dial tone, press Using the Handset, Speaker, and Microphone Every PARTNER and MLS system telephone (except the MLS-6 telephone) has a speaker and a microphone, which you can turn on by pressing .
Page 185 Using the Telephones Voice Interrupt On Busy Calls (#312) A Voice Interrupt On Busy call is a special intercom call that lets you interrupt and speak to another user who is busy on a call and who has the Voice Interrupt On Busy(#312) feature activated.
Page 186: Single-Line Telephones
Use single-line telephones as power-failure backups; system telephones will not work. If you connect single-line telephones to the first two extensions on the PARTNER ACS processor module, users can place and answer outside calls on the first two lines. If you connect a single-line telephone to the first extension on each 206 module, users can place and answer outside calls on the first line of each 206 module.
Page 187: Ringing Patterns
Using the Telephones Ringing Patterns Single-line telephones have these ringing patterns: An outside call will ring... ring... ring. An intercom call will ring-ring... ring-ring... ring-ring. A transferred call, or an unanswered transferred or parked call that is ringing back, will ring-ring-ring...
Page 188: Single-Line Telephone Limitations
If nine tip/ring devices try to dial out simultaneously, the ninth device does not get dial tone until one of the other eight finishes dialing. (PARTNER MAIL VS contains its own touch-tone receivers and does not require any from the system.)
Page 189: Feature Telephones
Using the Telephones A display on a single-line telephone will not show Caller ID information, system messages, or Caller ID Call Logging information. A speaker on a single-line telephone is not a system integrated speaker; therefore, it cannot receive “voice” type calls, such as a group page. Feature Telephones A feature telephone is a single-line telephone that has buttons in addition to the regular...
Page 190: Display
Advanced Communications System Installation, Programming, and Use Display PARTNER display telephones have a 2-line, 24-character (per line) adjustable display area for calling and programming feedback. Specifically, the display shows: Current date (excluding year), day, and time when the telephone is idle.
Page 191 11-4. Considerations The call timer records the total time an outside call is in progress in the PARTNER system (including the time a call is placed on hold). It begins when the handset is lifted out of the cradle (or the Speakerphone is turned on) and ends when the handset is placed back in the cradle (or the Speakerphone is turned off).
Page 192: Handling Calls
® PARTNER Advanced Communications System Installation, Programming, and Use Handling Calls The following call-handling functions are available from both system and single-line telephones: Making calls Answering calls Placing calls on hold Conference calls Transferring calls Joining calls Making Calls You can make a call by dialing an outside telephone number or an extension number. There are also several ways to speed dial a number.
Page 193 Using the Telephones If you lift the handset before pressing a line or pool button, the system automatically selects the first available outside line or pool, or the intercom. The order in which the system makes the selection is determined by the Automatic Line Selection for the extension. On either a system telephone or a single-line telephone, you also can use Direct Line Pickup—Idle Line (I8LL) to access a line for making an outside call.
Page 194 ® PARTNER Advanced Communications System Installation, Programming, and Use Making an Outside Call on a System Telephone To make an outside call on a system telephone: 1. Lift the handset or press The green light next to a line or pool button is on steady and you hear the outside dial tone.
Page 195 Using the Telephones To make an outside call on a specific line: 1. Lift the handset. You hear intercom dial tone. 2. Dial plus the two-digit line number. 3. Dial the telephone number. To make an outside call using a specific pool: 1.
Page 196: Answering Calls
® PARTNER Advanced Communications System Installation, Programming, and Use — If you hear two beeps, you have reached a busy system telephone with Voice Interrupt On Busy assigned. You can speak after the beeps. Be aware that the third party to whom the recipient is speaking probably also hears the two beeps and the faint sound of your voice.
Page 197 Using the Telephones Answering Calls Ringing at Your Extension The way you answer a call varies depending on whether you are using a system telephone or a single-line telephone. Answering a Call on a System Telephone You can answer a call on any line or pool that is ringing, or select a specific line or pool if more than one is ringing: When the telephone is ringing, lift the handset.
Page 198 ® PARTNER Advanced Communications System Installation, Programming, and Use 4. Press the Voice Interrupt On Busy Talk-Back button again (whether or not the originator has hung up) to resume the conversation with the third party. The green light next to the Voice Interrupt On Busy Talk-Back button turns off. Voice Interrupt On Busy Talk-Back is deactivated.
Page 199: Placing Calls On Hold
Using the Telephones Placing Calls on Hold You can place and retrieve calls on hold by using either the button on a system telephone or the switchhook on a single-line telephone. (You can make and receive other calls on another line or pool while a call is on hold.) Considerations For system telephones, if a call is left on hold for longer than the specified Hold Reminder...
Page 200 ® PARTNER Advanced Communications System Installation, Programming, and Use Using Hold on a System Telephone Follow these instructions to place and retrieve a call on hold on a system telephone: To place a call on hold on a system telephone, press The green light next to the , line, or pool button winks.
Page 201: Conference Calls
Using the Telephones Conference Calls You can set up conference calls by using the button on a system telephone or the switchhook on a single-line telephone. A conference call connects up to five parties (including the conference originator) in a single call. Users can connect both outside and inside parties in a conference call, but the call cannot include more than two outside parties.
Page 202 ® PARTNER Advanced Communications System Installation, Programming, and Use Using Conference on a System Telephone Follow these steps to originate a conference call on a system telephone: 1. Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an incoming call.)
Page 203: Transferring Calls
Using the Telephones Transferring Calls & You can transfer calls using the button on a system telephone or the switchhook on a single-line telephone. Transferring a call lets users “pass” a call from one extension to another. Users can transfer both outside calls and intercom calls to other extensions. Considerations &...
Page 204 ® PARTNER Advanced Communications System Installation, Programming, and Use The system is factory-set to return a transferred call, after it rings four times at the destination extension, to the extension that transferred it. You can use Transfer Return Rings (#105) to change the number of rings for all system extensions.
Page 205 Using the Telephones — If you hear two beeps, you have reached a busy system telephone with Voice Interrupt On Busy Assigned. You can speak after the beeps. Your voice is heard through the recipient’s handset or speaker. Be aware that the third party to whom the recipient is speaking probably also hears the two beeps and the faint sound of your voice.
Page 206: Joining Calls
® PARTNER Advanced Communications System Installation, Programming, and Use To make a voice-signaled transfer to a system telephone, in Step 2 above, press * plus the two-digit extension number. Then listen for one of the following responses: — If you hear one beep, you have reached an idle system telephone. You can speak after the beep.
Page 207 Using the Telephones You can use Automatic Extension Privacy (#304) to prevent other extensions from joining calls on a specific extension. This is especially useful for answering machines, fax machines, modems, and credit card scanners, because trying to join one of these devices can interfere with its operation.
Page 208 ® PARTNER Advanced Communications System Installation, Programming, and Use Handling Calls 6-32...
Page 209 Operator Features Contents Overview ............7-1 Programming an Operator’s Extension .
Page 210 ® PARTNER Advanced Communications System Installation, Programming, and Use 7-ii...
Page 211: Operator Features
Operator Features Overview A typical setup of the PARTNER ACS includes using extension 10 as the system operator position. The person at extension 10 thus becomes the primary operator for calls coming into the system. Certain system features are used only by the system operator; these are explained in this chapter.
Page 212: Backup Answering Options
You must program an operator’s console with buttons that help with the handling of calls. Figure 7-1 on page 7-3 shows a PARTNER-34D telephone with the following buttons: Extension Numbers. Auto Dial buttons are programmed for extensions 11 through 28. The operator can use these buttons to dial or transfer calls to the extensions with one touch.
Page 213 30. The lights next to the button show what is happening at the fax machine (for example, red flutter indicates that the fax machine is not responding—for example when it is out of paper). Figure 7-1. PARTNER-34D Telephone as an Operator Console PARTNER-34D Phone...
Page 214: Automatic System Answer Features
® PARTNER Advanced Communications System Installation, Programming, and Use Automatic System Answer Features The Automatic System Answer features help the system operator handle outside calls during peak calling periods. When an outside call rings on a line programmed with Automatic System Answer, the system answers it after a specified number of rings and plays a short user-recorded greeting to the caller.
Page 215 Operator Features Direct Extension Dial is an alternative system answering feature that lets outside callers dial an extension or Hunt Group number directly, without the aid of the operator. Programming To assign or unassign an Automatic System Answer Button with lights at extension 10: f00ss#111 1.
Page 216: Automatic System Answer Delay (#110)
Caller ID information is captured. If you use T1 lines with Direct Inward Dialing (DID) that are not administered for Direct Inward Dialing (DID) in PARTNER ACS R7.0 PC Administration, set the number of rings to 1 ring or more.
Page 217: Automatic System Answer Mode (#121)
Operator Features Programming To identify the lines on which outside calls should be answered by the system: f00ss#204 1. Press 2. Enter the two-digit system line number of the desired line. 3. To assign or unassign the line, press until the appropriate value appears. 1 = Assigned 2 = Not Assigned (the factory setting) 4.
Page 218: Automatic System Answer Record/Playback (I891)
Programming To record an Automatic System Answer message: 1. As needed, install the Automatic System/Direct Extension Dial PC card (see PARTNER PC Card Installation Instructions). 2. Turn off Automatic System Answer and Direct Extension Dial and wait for any calls in the process of being answered by these features to be completed.
Page 219 Operator Features 5. Dial . The current time of day remains on the second line of the display for the duration of this procedure. The top line of the display reads: ASA: 1=Record If a message was recorded previously, a display similar to the following appears: ASA: 1=Record 2=Play 6.
Page 220: Direct Extension Dial Features
® PARTNER Advanced Communications System Installation, Programming, and Use Direct Extension Dial Features Direct Extension Dial answers incoming calls after a specified number of rings and plays a customized message. This message prompts the caller to dial the digits of the designated extension, Hunt Group, or Calling Group.
Page 221: Direct Extension Dial Button (#113)
This feature is available only on the system telephone at extension 10. Use only one automated answering option for incoming calls (either this feature, the Automated Attendant Service of the voice messaging system, or a PARTNER Attendant). This feature can handle three outside calls simultaneously.
Page 222 ® PARTNER Advanced Communications System Installation, Programming, and Use If Direct Extension Dial is on, callers hear ringing when the call is transferred regardless of the Music-on-Hold (#602) or Ring on Transfer (#119) setting. By default, unanswered calls return to extension 10. You can use Transfer Return Extension (#306) to specify a different Transfer Return Extension for extension 10.
Page 223: Direct Extension Dial Delay (#112)
Caller ID information is captured. If you use T1 lines with Direct Inward Dialing (DID) that are not administered for Direct Inward Dialing (DID) in PARTNER ACS R7.0 PC Administration, set the number of rings to 1 ring or more.
Page 224: Direct Extension Dial Record/Playback (I892)
® PARTNER Advanced Communications System Installation, Programming, and Use Direct Extension Dial Record/Playback (I892) Use this feature to record and play back the message that callers hear when a call is answered by the Direct Extension Dial feature. The maximum length of the message is 40 seconds.
Page 225: Night Service Button (#503)
Operator Features 8. Do one of the following: To re-record the message, follow the instructions from Step 5 in this procedure. To play back the message, follow the instructions from Step 5 in the playback procedure that follows. To exit the procedure, hang up the handset. To play back a Direct Extension Dial message: 1.
Page 226 ® PARTNER Advanced Communications System Installation, Programming, and Use Dialing restrictions for extensions not in the Night Service Group remain the same as during normal daytime operation. If you reassign the Night Service Button, it is removed from the button where it was previously assigned.
Page 227: Outgoing Call Restriction Button (#114)
Operator Features Using the Night Service Button To turn Night Service on: 1. Press the Night Service Button at extension 10. If a System Password is programmed, the green light next to the button flashes; you must continue with Step 2. If no System Password is programmed, the green light is on steady and Night Service is 2.
Page 228: Programming
Outgoing Call Restriction Button. You should use an Auto Dial button on the PARTNER-CA48 Intercom Autodialer. However, you can use an intercom Auto Dial button on the system telephone at extension 10, provided the button has lights.
Page 229: Station Unlock (F22)
Operator Features 2. Press the Auto Dial button for the desired extension repeatedly until its lights show the correct setting as follows: No Restriction. The green light next to the Auto Dial button is on steady. Inside Only. The red light next to the Auto Dial button is on steady. Local Only.
Page 230: Wake Up Service Button (#115)
® PARTNER Advanced Communications System Installation, Programming, and Use Wake Up Service Button (#115) Use this feature to program a button on the system telephone at extension 10 to schedule wake up (or reminder) calls for system extensions. When a wake up call is scheduled, the system makes an intercom call to the target extension at the scheduled time.
Page 231: Using Wake Up Service
Operator Features If you want to assign Wake Up Service to a specific button, press . A display similar to the following appears: Wake Up Service Button 3 Select a Button Then press a programmable button with lights to assign Wake Up Service to that button. 3.
Page 232 ® PARTNER Advanced Communications System Installation, Programming, and Use Wake Up Service Button (#115) 7-22...
Page 233 Programming & Using Telephone Features Contents Overview ............8-1 Extension Programming.
Page 234 ® PARTNER Advanced Communications System Installation, Programming, and Use Programming ........... . 8-18 Caller ID Features .
Page 235 Contents Programming ........... . 8-43 Using Group Hunting—Ring/Voice Signal on a System Telephone .
Page 236 ® PARTNER Advanced Communications System Installation, Programming, and Use Using Remote Call Forwarding on a Single-Line Telephone ....8-63 Send All Calls ........... . . 8-63 Using Send All Calls .
Page 237: Programming & Using Telephone Features
Programming & Using Telephone Features Overview You can program many of the system’s features right from your telephone. When you program a feature from your telephone, you are using Extension Programming. The features discussed in this chapter are features often programmed by individual users. However, they can be programmed by the System Administrator as well from a system display telephone at extension 10 or 11.
Page 238: Account Code Entry (F12)
® PARTNER Advanced Communications System Installation, Programming, and Use Dial-Code Features You can access some features by dialing a feature code at the telephone dialpad. From a system telephone, you can dial , followed by the two- or three-digit code (or press a programmed Auto Dial button).
Page 239: Programming
Programming & Using Telephone Features Use Forced Account Code Entry (#307) to identify system telephone extensions that are required to enter an account code prior to dialing any outside number (including those on the Emergency Phone Number List). A forced account code must be entered at the beginning of a call;...
Page 240 ® PARTNER Advanced Communications System Installation, Programming, and Use 4. Press the programmed Account Code Entry button or press to indicate the end of the code. If the Account Code Entry button has lights, the green light turns off. 5. Make the call, if you are not already on a call.
Page 241: Auto Dialing
Auto Dial buttons do not override dialing restrictions for an extension. PARTNER-6 telephones have only four buttons available for lines, pools, and/or Auto Dial numbers. A combined total of 800 outside Auto Dial and Personal Speed Dial numbers can be programmed.
Page 242: Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program an Auto Dial button: 1. Press 2. Press a programmable button. 3. Enter an account code, PBX/Centrex feature access code, or one of the following: Outside telephone number. Enter the telephone number (up to 28 digits) exactly as you would dial it.
Page 243: Background Music (F19)
Programming & Using Telephone Features Background Music (F19) Use this feature to provide background music through the speaker of an idle system telephone for your work area. Background Music plays the recorded material from the Music-On-Hold audio source. Considerations Background Music is available only if Music-On-Hold is active and an audio source is connected to the processor module.
Page 244: Call Coverage (F20,Xx,Xx)
® PARTNER Advanced Communications System Installation, Programming, and Use Using Background Music To turn Background Music on: 1. From a system telephone with a speaker, press the programmed button, or press If the telephone is idle, you hear Background Music. If the Background Music button has lights, the green light turns on.
Page 245 Programming & Using Telephone Features You can program Call Coverage on a button on a system telephone. Use a button with lights if you want a visual indication when your calls are being covered. When the green light is on, your calls are being covered;...
Page 246: Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program a Call Coverage button: 1. Press 2. Press a programmable button, preferably a button with lights. 3. At this point, you can do one of the following: Press Press and the number of the originating extension.
Page 247: Call Forwarding/Call Follow-Me (F11,Xx,Xx)
Programming & Using Telephone Features Using Call Coverage at a Single-Line Telephone To send your calls for coverage: 1. Lift the handset. You hear intercom dial tone. 2. Press 3. Dial your extension number. 4. Dial the extension number of the covering extension. To remove Call Coverage: 1.
Page 248: Programming
® PARTNER Advanced Communications System Installation, Programming, and Use You can program Call Forwarding on a button on a system telephone. Use a button with lights if you want a visual indication when your calls are forwarded. When the green light is on, your calls are forwarded;...
Page 249: Using Call Forwarding On A System Telephone
Programming & Using Telephone Features Using Call Forwarding on a System Telephone To forward calls manually: 1. Press 2. Dial your extension number. 3. Dial the extension number at which you want the calls to ring. To remove Call Forwarding manually: 1.
Page 250: Call Park
® PARTNER Advanced Communications System Installation, Programming, and Use To remove Call Forwarding: 1. Lift the handset. You hear intercom dial tone. 2. Press 3. Dial your extension number twice. Call Park Use this feature to “park” a call, or place it on a special type of hold, so it can be picked up from any telephone in the system.
Page 251: Call Pickup (I6Xx)
Programming & Using Telephone Features To retrieve a parked call using Call Pickup: 1. Dial 2. Dial the extension number, or press an Auto Dial button for the extension where the call is parked. Using Call Park on a Single-Line Telephone To park a call: 1.
Page 252: Call Screening (F25)
Call Screening allows you to listen to a caller leaving a message in your mailbox. This feature applies only if you have a voice messaging system and an MLS or PARTNER system telephone. This feature is not available on tip/ring telephones.
Page 253: Considerations
Programming & Using Telephone Features One call can be screened at a time at an extension. If more than one call is ringing, the system uses the ringing line order procedure to determine which of the eligible calls to screen. Once Call Screening begins, the user can: Answer the screened call by going off-hook on the handset.
Page 254: Caller Id Features
® PARTNER Advanced Communications System Installation, Programming, and Use Programming f00ssc 1. Press at extension 10 or 11. 2. Enter the number of the extension to be programmed with the feature. 3. Press a programmable button with LEDs. 4. Press 5.
Page 255: Caller Id Inspect (F17)
Programming & Using Telephone Features Caller ID Inspect (F17) Use this feature to view Caller ID information for a second call, without disconnecting the current call or putting it on hold. You can inspect ringing, active, or held calls. Considerations Program Caller ID Inspect on a button with lights on a system display telephone.
Page 256: Caller Id Call Logging And Dialing (F23)
® PARTNER Advanced Communications System Installation, Programming, and Use 3. Press the programmed button to deactivate the feature. The feature is deactivated automatically if you hang up the handset or press any button other than a line, pool, or button. The green light is off when the feature is deactivated.
Page 257 Programming & Using Telephone Features Considerations This feature is available on 24-character PARTNER 18D and 34D display telephones. It is not available for the MLS, MLC, TransTalk 9000-Series, or tip/ring telephones. Any users who have system display telephones and have lines with Caller ID can view and dial the numbers of logged Caller ID calls.
Page 258 ® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program a Call Log Display button: 1. Press 2. Press a programmable button with lights. 3. Press 4. Program another button for this extension, or exit programming mode. Using the Caller ID Logging and Dialing Feature...
Page 259 Programming & Using Telephone Features You have several options at the Telephone Number Display: Press the Next button to view the next logged call. If you have a second call logged, it is displayed. Press the Prev. button to view the Telephone Number Display of the previous log record. Press the Dial button to dial the telephone number and return the call (see dialing instructions that follow).
Page 260 ® PARTNER Advanced Communications System Installation, Programming, and Use The next entry (a vertical handset symbol) indicates whether the call was answered at the extension. If the call was not answered, this column is blank. In the next column, indicates that a user attempted to use automatic dialing to return the call.
Page 261 Programming & Using Telephone Features Erasing Call Log Records When the Erase button is pressed on the Call Status Display, Entry Erased appears (see Figure 8-5). Figure 8-5. Entry Erased Display Entry Erased Next Prev. You have several options at the Entry Erased Display: Press the Next button to view the next logged call.
Page 262: Caller Id Name Display (F16)
® PARTNER Advanced Communications System Installation, Programming, and Use 2. The button you press to dial the call depends on the number of digits you must dial to complete the call from your area: To dial the complete number including the 1, press the button under the 1 (left button).
Page 263: Cell Phone Connect (F11)
Cell Phone Connect has the following requirements: Your PARTNER system must have a T1 module, and your extension must be able to access a line on the T1 module.
Page 264 You cannot forward calls to a System Speed Dial code. The PARTNER system will forward only outside calls on lines that have reliable disconnect. For these lines, Hold Disconnect Time (#203) must be set to a value other than 00 (No Detection).
Page 265: Programming
Programming & Using Telephone Features Programming To program a Cell Phone Connect button: 1. Program a Personal Speed Dial that contains the telephone number to which you want to forward calls. See “Personal Speed Dial” on page 8-64. 1. Press 2.
Page 266: Using Cell Phone Connect On A Single-Line Telephone
® PARTNER Advanced Communications System Installation, Programming, and Use To remove Cell Phone Connect by using the programmed button: 1. Press the programmed button. If an originating extension and a destination extension were programmed on the button, Cell Phone Connect is deactivated (on a button with lights, the green light is off). Skip Steps 2 and 2.
Page 267: Conference Drop (F06)
Programming & Using Telephone Features Conference Drop (F06) Use this feature to drop the last outside party added to a conference call without disconnecting the other parties. Considerations You can program a Conference Drop button on a system telephone to use the feature with one touch.
Page 268: Contact Closure (F41 And F42)
® PARTNER Advanced Communications System Installation, Programming, and Use Contact Closure (F41 and F42) The system can drive an optional Contact Closure Adjunct with two Contact Closures to operate auxiliary devices such as electronic door locks. If the System Administrator has assigned your extension to a Contact Closure Group for one or both of these Contact Closures, you can activate the Contact Closure from your telephone.
Page 269: Direct Line Pickup Features
Programming & Using Telephone Features Using Contact Closure on a System Telephone To activate a Contact Closure: 1. Press the programmed button or press (for Contact Closure 1) or (for Contact Closure 2). The green light is on steady. 2. If the Contact Closure Operation Type for that Contact Closure is set to Toggle, repeat Step 1 to deactivate the Contact Closure.
Page 270 ® PARTNER Advanced Communications System Installation, Programming, and Use If a line is idle, you cannot access it with this feature (you hear busy tone). For information about accessing an idle line, see “Direct Line Pickup—Idle Line (I8LL)” on page 8-35.
Page 271: Direct Line Pickup-Idle Line (I8Ll)
Programming & Using Telephone Features Direct Line Pickup—Idle Line (I8LL) Use this feature to access a specific outside line (where LL is a system line number) when the line is not in use. This feature is useful for accessing a line that is not assigned to the telephone. Considerations This procedure applies to individual lines.
Page 272: Do Not Disturb (F01)
® PARTNER Advanced Communications System Installation, Programming, and Use Using Direct Line Pickup—Idle Line on a Single-Line Telephone To use Direct Line Pickup—Idle Line on a single-line telephone: 1. Lift the handset. You hear intercom dial tone. 2. Dial and the two-digit system line number of the idle line you want to access.
Page 273: Exclusive Hold (F02)
Programming & Using Telephone Features Programming To program a Do Not Disturb button: 1. Press 2. Press a programmable button with lights. 3. Press 4. Program another button for this extension, or exit programming mode. Using Do Not Disturb From a system telephone, press the programmed button to turn Do Not Disturb on; press it again to turn it off.
Page 274: Extension Name Display
Exclusive Hold. Extension Name Display You can assign a name to your extension: up to 20 characters long on PARTNER telephones, or up to 12 characters long on MLS telephones. When that extension is used to make an intercom, group, or transferred call, the name appears on the system display telephone receiving the call.
Page 275: External Hotline
Programming & Using Telephone Features External Hotline The System Administrator assigns the External Hotline to extensions. When you pick up the handset of a single-line telephone at one of these extensions, a number is automatically dialed. The external number might be, for example, a frequently called service bureau. Considerations Under certain conditions of heavy telephone usage, the External Hotline may be unable to dial the programmed number immediately (for example, if many of the tip/ring devices...
Page 276: Programming
® PARTNER Advanced Communications System Installation, Programming, and Use If you leave the microphone on for hands-free answer on intercom (HFAI), the microphone is turned off when that telephone receives a group page; you must lift the handset or press to answer the page.
Page 277: Using Group Calling-Ring/Page On A Single-Line Telephone
Programming & Using Telephone Features To manually ring or page a Calling Group: 1. Lift the handset and press You hear intercom dial tone. 2. Do one of the following: To make a ringing call, dial and a group number (1–4). All available extensions in the Calling Group ring.
Page 278: Group Hunting-Ring/Voice Signal (I77G/I*77G)
Hunt Group calls are not eligible for Call Coverage or VMS Cover. When using PARTNER MAIL Release 3 or later, a call to a busy Hunt Group can be sent to a Hunt Group mailbox.
Page 279: Programming
Programming & Using Telephone Features Programming To program a Hunt Group button: 1. Press 2. Press a programmable button. 3. Do one of the following: To program the button to ring the next available extension in the Hunt Group, press left and dial a Hunt Group number (1–8 for ringing calls;...
Page 280: Using Group Hunting-Ring/Voice Signal On A Single-Line Telephone
® PARTNER Advanced Communications System Installation, Programming, and Use To manually transfer a call to a Hunt Group: & 1. While on a call, press 2. Dial and a group number (1–8). The next available extension in the Hunt Group rings. If no one answers within three rings, the call hunts to the next available extension.
Page 281: Group Pickup (I66G)
Programming & Using Telephone Features Group Pickup (I66G) Use this feature to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1–4). In other words, when a call rings at an extension that is in a Pickup Group, you can answer the call at any extension without knowing which extension or line is ringing and without being in the same Pickup Group.
Page 282: Hotline
2. When the call is answered, speak into the handset. Manual Signaling (F13XX or F13*XX) Use this feature to program a button on your PARTNER or MLS telephone to signal a predetermined co-worker’s extension. Manual Signaling is typically used by a receptionist to alert a user when the user is busy on another call.
Page 283: Programming
Programming & Using Telephone Features Pressing a Manual Signaling button does not initiate an intercom call unless you lift the handset or press , press , and then press the Manual Signaling button. To respond to a signal, the target extension must place an intercom call to the person signaling.
Page 284: Message Light On (F09Xx) And Message Light Off (F10Xx)
® PARTNER Advanced Communications System Installation, Programming, and Use Message Light On (F09XX) and Message Light Off (F10XX) A lit message light indicates that you have a message in your mailbox. You can turn the message light on or off by using Message Light On or Message Light Off, respectively. The “XX” in the code represents the extension number.
Page 285: Paging Features
Programming & Using Telephone Features Using Message Light Off on a System Telephone To turn on or off the message light: 1. Press the programmed button, or press for On or for Off. If you programmed the destination extension number on the button, the message light for the destination extension goes on/off.
Page 286 ® PARTNER Advanced Communications System Installation, Programming, and Use You can specify the Loudspeaker Paging system as a Hotline alert extension so that the Hotline telephone can be used to make announcements over the loudspeaker. You must administer a Loudspeaker Paging Line via Loudspeaker Paging Line (#617). If you do not administer Loudspeaker Paging Line (#617), calls to I70 and I*70 will receive intercept tone.
Page 287: Simultaneous Paging (I*70)
Programming & Using Telephone Features Simultaneous Paging (I*70) Use this feature to access the Loudspeaker Paging system if you have one connected to the system through the PAGE jack on the primary processor module, and all of the idle system telephones with speakers assigned to Calling Group 1.
Page 288 ® PARTNER Advanced Communications System Installation, Programming, and Use Your voice is heard through the Loudspeaker Paging system and the speakers of all idle system telephones in Calling Group 1. If your paging system supports announcements to zoned areas, refer to the instructions packaged with the paging device to make zoned announcements.
Page 289: Privacy (F07)
Programming & Using Telephone Features Privacy (F07) Press a programmed button to turn Privacy on and off, preventing or allowing other users to join calls at the your extension as needed. You can use Privacy only with a system telephone. Considerations Privacy must be programmed on a button with lights.
Page 290: Recall (F03)
® PARTNER Advanced Communications System Installation, Programming, and Use Recall (F03) Use this feature to send a timed switchhook flash over the telephone line to “recall” a new dial tone or to access a PBX, central office, or Centrex feature, such as Call Waiting.
Page 291: Using Recall On A System Telephone
Programming & Using Telephone Features Using Recall on a System Telephone To access a PBX, central office, or Centrex feature (such as Call Waiting) while active on an outside line: 1. Press the programmed button or 2. Enter the access code for the feature (if required). 3.
Page 292: Record-A-Call (F24)
If you attempt to record a call while two others are being recorded and push the red steady Record-a-Call button, the system ignores it. To use this feature, you must assign four ports into Hunt Group 7. This requires PARTNER Messaging with four or six ports or PMVS Release 5.0 and an upgrade card, which allows the increase from two to four ports.
Page 293: Redialing Features
Programming & Using Telephone Features If you press the Recall button while recording an intercom call, the entire conversation is dropped. You cannot join a call that is being recorded. You cannot use Record-a-Call with Call Screening (F25). Programming To program a Record-a-Call button: 1.
Page 294 ® PARTNER Advanced Communications System Installation, Programming, and Use Considerations Last Number Redial redials all digits dialed on the last outside call except account codes. You can program a Last Number Redial button on a system telephone to redial a number with one touch.
Page 295: Save Number Redial (F04)
Programming & Using Telephone Features Save Number Redial (F04) Use this feature to save into temporary memory the last outside number (up to 28 digits) dialed from an extension with a system telephone. Use this feature to save a number before you hang up on a busy or unanswered call.
Page 296: Remote Call Forwarding (F11)
When Remote Call Forwarding is active, all calls that ring at the extension are forwarded to the telephone number programmed to the specified Personal Speed Dial code. As soon as the call rings at the extension, the PARTNER system places a call to the specified telephone number and conferences the two calls together.
Page 297: Programming
You cannot forward calls to a System Speed Dial code. The PARTNER system will forward only calls on lines that have reliable disconnect. For these lines, Hold Disconnect Time (#203) must be set to a value other than 00 (No Detection).
Page 298: Using Remote Call Forwarding On A System Telephone
® PARTNER Advanced Communications System Installation, Programming, and Use Using Remote Call Forwarding on a System Telephone To forward calls manually: 1. Press 2. Dial your extension number. 3. Dial the two-digit Personal Speed Dial code (80-99) that contains the destination outside telephone number at which you want the calls to ring.
Page 299: Send All Calls
Programming & Using Telephone Features Using Remote Call Forwarding on a Single-Line Telephone To forward your calls: 1. Lift the handset. You hear intercom dial tone. 2. Press 3. Dial your extension number. 4. Dial the two-digit Personal Speed Dial code (80-99) that contains the destination outside telephone number at which you want the calls to ring.
Page 300: Speed Dialing Features
® PARTNER Advanced Communications System Installation, Programming, and Use Using Send All Calls To send a covered call immediately to the covering extension: If Call Coverage is not turned on, while the call is ringing, press the Call Coverage button.
Page 301 Programming & Using Telephone Features Considerations If the system is connected to a PBX or Centrex system and a dial-out code (usually 9) is needed to place calls outside the PBX or Centrex system, include the dial-out code in Speed Dial numbers that must dial out of the PBX or Centrex system.
Page 302 ® PARTNER Advanced Communications System Installation, Programming, and Use Using Personal Speed Dial on a System Telephone To use Personal Speed Dial on a system telephone: 1. Lift the handset or press before dialing: 2. Do one of the following:...
Page 303: System Speed Dial
Programming & Using Telephone Features System Speed Dial Use this feature to dial a System Speed Dial number by pressing at intercom dial tone on a single-line telephone) and the three-digit code from 600 through 699. The System Administrator has programmed up to 100 frequently used numbers as System Speed Dial numbers.
Page 304: Station Lock (F21)
® PARTNER Advanced Communications System Installation, Programming, and Use Station Lock (F21) Use this feature to enter a four-digit code on your telephone dialpad to “lock” your extension. Later, you enter the identical code to unlock the extension. Station Lock helps to prevent unauthorized people from making outside calls from these extensions.
Page 305: Using Station Lock On A System Telephone
Programming & Using Telephone Features Using Station Lock on a System Telephone To lock an extension when the telephone is idle or while active on an intercom or outside call: 1. Press the Station Lock button or On a programmed button with lights, the green light flashes. 2.
Page 306: System Password
Night Service Group remain the same as during normal daytime operation. Using System Password To use System Password: 1. Before lifting the handset or turning on the speaker at a PARTNER or MLS telephone, press 2. Enter the password. The System Password does not appear on display telephones.
Page 307: Touch-Tone Enable (F08)
Programming & Using Telephone Features Touch-Tone Enable (F08) Use this feature to send touch-tone signals on an outside call over a rotary line. For example, you may need to dial touch-tone digits while on a call to a bank-by-telephone service. You can use Touch-Tone Enable only from a system telephone.
Page 308: Vms Cover (F15)
® PARTNER Advanced Communications System Installation, Programming, and Use VMS Cover (F15) Use this feature to program a button to turn VMS Cover on and off, routing unanswered intercom and transferred calls for users extensions to the Call Answer Service of the voice messaging system after the specified number of rings (factory setting is three rings).
Page 309: Voice Interrupt Features
Programming & Using Telephone Features Using VMS Cover From a system telephone, press the programmed button to turn VMS Cover on; press it again to turn it off. When the light is on, VMS Cover is on and your unanswered intercom, DID, and transferred calls or outside calls on lines assigned ownership go to your voice mailbox after the specified number of VMS Cover Rings.
Page 310 ® PARTNER Advanced Communications System Installation, Programming, and Use Any party involved in a Voice Interrupt On Busy call cannot be involved in a second Voice Interrupt On Busy call until the first is finished. The recipient can use a Voice Interrupt on Busy Talk-Back button to respond to the originator of the Voice Interrupt On Busy call.
Page 311: Voice Interrupt On Busy Talk-Back (F18)
Programming & Using Telephone Features Voice Interrupt On Busy Talk-Back (F18) This feature lets you program a button that is used to respond to a Voice Interrupt On Busy call while the user is active on another call. You can use Voice Interrupt On Busy Talk-Back only from a system telephone.
Page 312: Voice Mailbox Transfer (F14)
® PARTNER Advanced Communications System Installation, Programming, and Use Voice Mailbox Transfer (F14) Use this feature to transfer a caller directly to a specific extension’s voice mailbox in order for the caller to leave a message without first ringing the extension. This feature is useful when you know that a co-worker is away from his or her desk.
Page 313 Using Auxiliary Equipment Contents Overview ............9-1 Tip/Ring Device Requirements .
Page 314 ® PARTNER Advanced Communications System Installation, Programming, and Use Modem for Sending Calls Only ........9-29 Send and Receive Modem .
Page 315: Overview
Using Auxiliary Equipment Overview You can use various auxiliary equipment with the PARTNER ACS. The connection and the programming for the following equipment is explained in this chapter: Answering Machines Contact Closure Adjuncts Credit Card Scanners Fax Machines Modems Music-On-Hold...
Page 316: Tip/Ring Device Requirements
Specialty Handsets are designed for those individuals who need greater functionality than that provided by the handsets on system telephones and single-line telephones. For example, an amplified handset is available for all PARTNER phones for hard-of-hearing users. In-Range Out-of-Building (IROB) protectors are required to prevent electrical surges from damaging your system when telephones or other devices (such as a doorphone) are installed in a location other than the building where the control unit is installed.
Page 317: Combination Extensions
You can connect a tip/ring device to a system telephone that also has an Intercom Autodialer installed. PARTNER telephones have a built-in auxiliary jack so you can connect a tip/ring device directly to the telephone without using a bridging adapter; this is called a direct connection. If your telephone does not have a built-in auxiliary jack, or if you want to connect two tip/ring devices together, you must use a 267F2 Bridging Adapter.
Page 318: Answering Machines
® PARTNER Advanced Communications System Installation, Programming, and Use Using a Bridging Adapter You can connect a system telephone and a tip/ring device, or two tip/ring devices by using a 267F2 Bridging Adapter. Connect the system telephone and/or the tip/ring device(s) according to Figure 9-2.
Page 319: System Answering Machine
Ext. Message Intercom Intercom Feature – Conf PQRS WXYZ Transfr HFAI Spkr Hold PARTNER Ext Y CONTROL MACH UNIT Ext X MACH More Than Single One Machine Machine Retrieving Messages Do one of the following to retrieve messages: Go to the machine to manually play back messages.
Page 320: Personal Answering Machine
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program the system for an answering machine: 1. Do one of the following: If you use only one answering machine, do one of the following: — If extension X is a key extension, use Line Assignment (#301) to assign all the lines to extension X that you want the answering machine to cover.
Page 321 Using Auxiliary Equipment Figure 9-4. Personal Answering Machine Lines Ext X MACH PARTNER Ext. Message Intercom Intercom Feature – Conf PQRS WXYZ Transfr HFAI Spkr Hold Retrieving Messages To retrieve messages from a personal answering machine, do one of the following: Go to the machine to manually retrieve messages.
Page 322: Auto Attendant
® PARTNER Advanced Communications System Installation, Programming, and Use Auto Attendant An auto attendant answers calls and directs them to a specified extension, Calling Group, or Hunt Group based on the digits a caller dials after listening to a list of choices in a recorded greeting.
Page 323: Considerations
Using Auxiliary Equipment Considerations On system display telephones, Automated Attendant appears when a call is being transferred from an auto attendant. The Caller ID information (if available) will be displayed automatically after the transfer is completed. Transfer from AA or Transfer from Auto Att appears when a call transferred by an auto attendant was not answered and is being returned to your extension.
Page 324: Contact Closure Adjunct
® PARTNER Advanced Communications System Installation, Programming, and Use Contact Closure Adjunct The Contact Closure Adjunct plugs into a jack on the processor module and has two Contact Closures to control devices such as an electronic door lock (as shown in Figure 9-5) or an alert.
Page 325: Connecting The Contact Closure Adjunct
Follow these steps to connect the Contact Closure Adjunct (see Figure 9-6): 1. Insert the modular plug into the Contact Closure jack, the first jack on the PARTNER ACS processor module. 2. Route the cord through the processor module’s wire manager.
Page 326: Contact Closure Group (#612)
® PARTNER Advanced Communications System Installation, Programming, and Use Contact Closure Group (#612) Use this feature to specify which system extensions can activate each Contact Closure. Before a user can activate a contact closure, you must assign the user’s extension to the Contact Closure Group (#612) for that Contact Closure.
Page 327: Contact Closure Operation Type (#613)
Using Auxiliary Equipment Contact Closure Operation Type (#613) Use this feature to specify how long the Contact Closures remain active when they are activated. A Contact Closure can be activated for 1, 3, or 5 seconds; or the Contact Closure can be set to toggle.
Page 328: Credit Card Scanners
® PARTNER Advanced Communications System Installation, Programming, and Use Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases. The system allows your credit card scanners to share the lines in your system (as...
Page 329: Doorphone Programming
Using Auxiliary Equipment Doorphone Programming When a person uses the doorphone, it signals all alert extensions at the same time. If the alert extension is a system telephone, the call signals with a unique ding-dong sound to distinguish it from other calls. If you have two doorphones, they signal with different tones so you can distinguish between them.
Page 330: Doorphone Extension (#604 And #605)
® PARTNER Advanced Communications System Installation, Programming, and Use Doorphone Extension (#604 and #605) Use these features to identify an extension to which a doorphone is connected. A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to the system—use Doorphone 1 Extension (#604) to identify the extension for the first doorphone and...
Page 331: Fax Machines
When an incoming call is answered by PARTNER Messaging, PVM, PMVS, PARTNER MAIL, or ASA/DXD, the PARTNER ACS determines if the incoming call is a fax. If the system is set up to automatically route incoming fax calls to the fax machine, it automatically transfers the call to a fax hunt group (see “Setting Up Fax Machines”...
Page 332: Setting Up Fax Machines
Hunt Group number. When a fax machine answers, hang If you have a PARTNER Messaging or PARTNER MAIL system and a fax call comes in on a line covered by the PARTNER Messaging or PARTNER MAIL system, you...
Page 333 If you are using PARTNER Messaging or the PARTNER MAIL system’s Automated Attendant Service, you can program PARTNER Messaging or PARTNER MAIL to transfer fax calls to the fax extension or a group of fax extensions automatically. For PARTNER Mail, use Fax Machine Extensions (#601) to identify fax extensions.
Page 334 ® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program a single fax machine: 1. Do one of the following: If extension X is a key extension, use Line Assignment (#301) to assign only line A to extension X.
Page 335 If your business has high-volume fax traffic, you can set up two fax machines, one that only sends and the other that only receives (see Figure 9-10). Figure 9-10. Send and Receive Fax Machines Line A Ext X FAX 1 Send PARTNER Lines Ext Y FAX 2 Receive Fax Machines 9-21...
Page 336 ® PARTNER Advanced Communications System Installation, Programming, and Use When you send a fax, an outside line is automatically selected. Incoming fax calls on the fax line are answered automatically by fax 2. If a fax comes in on a line other than line A, you can transfer the call to fax 2.
Page 337: Using The Fax Management Feature
Using Auxiliary Equipment 3. Set Line Ringing for line A at extension Y to Immediate Ring; set all other lines and pools at extension Y to No Ring. (For all other extensions, set line A to No Ring or Delayed Ring.) 4.
Page 338 — 308EC Release 3.0 or later/200/206/400 module in slot 1; PARTNER ACS Release 7.0 in center slot; any modules in remaining slots. — 308EC module prior to Release 3.0 in slot 1; PARTNER ACS Release 7.0 in center slot; at least one 308EC Release 3.0 or later in remaining slots.
Page 339: Fax Machine Extensions (#601)
Remove voice messaging system mailboxes from extensions before assigning them as fax extensions. If an automatic fax call comes in on a line covered by PARTNER Messaging or the PARTNER MAIL system, the Automated Attendant Service of that system can be programmed to automatically transfer the call to a fax extension or to the extension Hunt Group for the fax machines (if you have multiple fax machines).
Page 340: Loudspeaker Paging System
If you connect a loudspeaker paging system from another manufacturer, a paging interface may be required. 1. Insert the modular plug into an available line jack on a PARTNER module. A loudspeaker paging system can be connected to a line jack on the following PARTNER modules: PARTNER ACS R7.0 processor module...
Page 341 Line jack 1, Line jack 2, Line jack 3, and Line jack 5.) When you administer the lines, the PARTNER system will label these four lines as Line 1, Line 2, Line 3, and Line 5. Line 4 is removed.
Page 342: Loudspeaker Paging Line (#617)
® PARTNER Advanced Communications System Installation, Programming, and Use Loudspeaker Paging Line (#617) Use this feature to specify the line jack to which you connected the loudspeaker paging system. Considerations Whenever the Loudspeaker Paging Line is added or changed, the new line is removed from all Automatic Line Selection lists and pools to which it was assigned.
Page 343: Modems
Figure 9-12. Modem for Sending Only Telephone Lines (optional) Ext. Message Intercom Intercom Feature – Conf PQRS WXYZ Transfr HFAI Spkr Hold PARTNER Modem PC or Terminal Follow the modem manufacturer’s instructions to use the modem. Modems 9-29...
Page 344: Send And Receive Modem
® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program a modem for sending only: 1. Do one of the following: If extension X is a key extension, use Line Assignment (#301) to assign one or more lines to extension X.
Page 345 Using Auxiliary Equipment Calls on the modem line (line A) ring only at extension X. Also, line A is the last line selected by other extensions, so the modem line is available for the modem unless all lines in the system are being used.
Page 346: Music-On-Hold
® PARTNER Advanced Communications System Installation, Programming, and Use Music-On-Hold When Music-On-Hold is activated and a Music-On-Hold audio source is connected to the processor module, a caller on hold hears music. The performance of music over telephone lines is a public performance under United States Copyright law.
Page 347: Music-On-Hold (#602)
Using Auxiliary Equipment Music-On-Hold (#602) Use this feature to activate or deactivate the Music-On-Hold jack on the processor module. The jack must be active and an audio source must be connected to the jack to provide recorded music or messages to callers on hold. Considerations If Music-On-Hold is Not Active or if no audio source is connected, callers on hold hear silence.
Page 348: Night Service With Auxiliary Equipment
® PARTNER Advanced Communications System Installation, Programming, and Use Considerations Changes to the Music-On-Hold Volume setting have immediate effect on all calls currently receiving Music-On-Hold treatment. Programming To change the Music-On-Hold Volume setting: f00ss#614 1. Press at extension 10 or 11.
Page 349: Station Message Detail Recording (Smdr)
Using Auxiliary Equipment Programming To program auxiliary equipment with Night Service: 1. Do one of the following: If extension X and Y are key extensions, use Line Assignment (#301) to assign only line A to extension X (for the fax machine to cover) and only line B to extension Y (for the modem to cover).
Page 350: Considerations
® PARTNER Advanced Communications System Installation, Programming, and Use Considerations Display Language (#303)—specifies the language used for display messages. The call report header is printed in the same language as that specified for extension 10. System Date (#101) and System Time (#103)—set correctly to ensure accurate call reports.
Page 351 Using Auxiliary Equipment Each page contains up to 59 records. The report has the following fields: Call Type. “C” indicates outgoing calls; “I” indicates incoming calls. Date. The date of the call is shown in mm/dd/yy format, where mm is the month, dd is the day, and yy is the year.
Page 352: Output Format
® PARTNER Advanced Communications System Installation, Programming, and Use Output Format Use the following RS-232 serial transmission protocol for SMDR records: 1200 baud No parity 8 data bits 2 stop bits The call reporting feature also supports XON/XOFF protocol, carriage returns, and line feeds.
Page 353 Using Auxiliary Equipment 4. Plug the other end of the cord into a 355A adapter 5. Plug the adapter into the printer’s or PC’s RS-232C serial port. Figure 9-17. Connecting to the SMDR Jack Station Message Detail Recording (SMDR) 9-39...
Page 354: Smdr Programming
® PARTNER Advanced Communications System Installation, Programming, and Use Figure 9-18. Installing the Ferrite Cord Processor Module SMDR Programming The Station Message Detail Recording (SMDR) function of the system provides detailed tracking of telephone usage in a printed report. Use the following features to program the SMDR:...
Page 355 Using Auxiliary Equipment SMDR Record Type (#608) Use this feature to specify whether all calls or outgoing calls only are to be included on call reports. Considerations The date and time that appear on call reports are determined by System Date (#101) and System Time (#103).
Page 356 ® PARTNER Advanced Communications System Installation, Programming, and Use Programming To program SMDR Top of Page: 1. Make sure the paper in the printer is aligned at the top of a new page. f00ss#609 2. Press The system responds by printing the call report page header.
Page 357 Using Auxiliary Equipment SMDR Talk Time (#611) Use this feature to indicate whether or not you want to include a Talk field on call reports. The Talk field records talk time for all incoming outside calls. For Automatic System Answer and Direct Extension Dial calls, talk time does not include the time during which the greeting plays or the time that the caller spends waiting for someone to answer the call.
Page 358: Voice Messaging Systems
Four voice messaging systems are compatible with your system. PARTNER Messaging resides in the control unit in a 2-, 4-, or 6-port configuration. The PARTNER MAIL VS Voice Messaging System (PMVS) resides in the control unit in a 2- or 4-port configuration.
Page 359: Additional Voice Messaging System Programming
Using Auxiliary Equipment Program a Voice Mailbox Transfer button (Feature 14) (see page 8-76) at extension 10 so that the operator can transfer calls directly to an extension’s mailbox without first ringing its telephone. (This is useful when the operator knows that the subscriber is not available to answer the call.) Program an Auto Dial button (see page...
Page 360 ® PARTNER Advanced Communications System Installation, Programming, and Use If an extension has Automatic VMS Cover and Call Coverage active, calls ring at the covering extension after the specified number of Call Coverage Rings (#320). If the covering extension does not answer, the call is routed to the voice mailbox of the extension that activated Call Coverage after the specified amount of VMS Cover Rings.
Page 361: Vms Hunt Delay
Using Auxiliary Equipment 4. To set VMS Cover Rings for another extension, press until the extension number appears on the display. Then repeat Step 3. 5. Select another procedure, or exit programming mode. VMS Hunt Delay (#506) Use this feature to determine when outside calls should be answered by the Automated Attendant of the voice messaging system.
Page 362 ® PARTNER Advanced Communications System Installation, Programming, and Use Considerations You must use Hunt Group Extensions (#505) to assign the extensions associated with the voice messaging system hardware to Hunt Group 7. If you set the VMS Hunt Schedule for Day Only or Night Only, you must use Night Service Button (#503) to program a Night Service Button for extension 10.
Page 363 Upgrading the System Contents Overview ............10-1 Battery Replacement .
Page 364 ® PARTNER Advanced Communications System Installation, Programming, and Use 10-ii...
Page 365: Overview
Upgrading the System Overview You can upgrade your system software to a new release of the PARTNER ACS by using a PCMCIA card. You also can add or replace modules and add lines, pools, and extensions. Both old and new (introduced in system Release 4.0) 5-slot carriers are compatible with PARTNER ACS R7.0.
Page 366: Using A Pc Card
® PARTNER Advanced Communications System Installation, Programming, and Use Change the batteries in the processor module every year, even if the system has not yet displayed the ReplaceSysBat W/Power On message. Choose good quality alkaline batteries. (See “Inserting Batteries in the Processor Module” on page 2-11.)
Page 367 Upgrading the System 2. For all types of installations, disconnect the power cord from the wall outlet. 3. If you do not have a 5-slot carrier, go to Step 4. If you have a 5-slot carrier: a. Loosen the thumb screw at the bottom of the carrier cover. b.
Page 368 If the lights are still out, call for support as instructed on the inside front cover of this guide. 7. If you are upgrading PARTNER ACS R7.0, do not remove the PC card. The card automatically converts to a backup/restore. If you removed other PC cards, PVM or ASA/DXD, for example, power down the system and reinstall the PC cards after the upgrade is complete.
Page 369: Upgrading T1 Module Firmware
Upgrading the System Upgrading T1 Module Firmware PARTNER ACS Release 7.0 provides a firmware upgrade capability for the T1 module, which is equipped with programmable flash memory. The firmware to upgrade this module resides on a PC Card. This PC Card contains the T1 module firmware upgrade software only. It does not contain the system software.
Page 370: Upgrading 1600 Dsl And 012E Module Firmware
The firmware to upgrade this module resides on a Backup/Restore PC Card. PARTNER ACS Release 7.0 provides a firmware upgrade capability for the 012E module, which is equipped with programmable flash memory. The firmware to upgrade this module resides on a Backup/Restore PC Card.
Page 371: Adding New Modules
Use these instructions if you are adding modules to an existing 5-slot carrier. If you are upgrading from a stand-alone PARTNER ACS processor module to a 2-slot carrier, see “Wall-Mounting a Stand-Alone Processor Module and a 2-Slot Carrier” on page 2-5 instructions.
Page 372 “Replacing Modules” on page 10-10. PARTNER ACS Release 7.0 supports Endeavor telephones when an Endeavor 362EC module is installed in the carrier. Install the Endeavor 362EC module(s) to the right of the T1 module (if installed) or 1600 DSL module (if installed), and to the left of any 400 and 200 module.
Page 373 Upgrading the System 11. Check that all green lights on the fronts of the modules are lit: If a single light is out, power down the control unit, reseat the module, and power up the control unit. If multiple lights are out, power down the control unit, reseat the leftmost module that has a light out, and power up the control unit.
Page 374: Replacing Modules
® PARTNER Advanced Communications System Installation, Programming, and Use Replacing Modules Replacing system modules is similar to how you originally installed modules into the control unit. The procedure varies slightly between the stand-alone/2-slot carrier configuration and the 5-slot carrier configuration.
Page 375 5. Pull the carrier to the right to remove it (see Figure 10-7). Figure 10-7. Pulling Off the Carrier PARTNER 6. Slide the top module to the left to disengage its interlocking mounting tracks from the processor module. Replacing Modules...
Page 376 (see Figure 10-9). Figure 10-9. Removing the Top Screw 9. Mount the new PARTNER ACS processor module by following the instructions in “Wall- Mounting a Stand-Alone Processor Module and a 2-Slot Carrier” on page 2-5 “Inserting Batteries in the Processor Module” on page 2-11 earlier in this guide.
Page 377: Replacing Modules In A 5-Slot Carrier
Upgrading the System 11. Connect the line and extension cords one at a time, making sure to place the correct cords into their corresponding jacks on the new module. (See “Connecting Lines and Extensions” on page 2-16.) 12. Reconnect the power cord. CAUTION: The power cord should hang straight down from the connector, flush against the plastic case.
Page 378 If you have a T1 module or a 1600 DSL module, it must be in the first slot on the left of the carrier. PARTNER ACS Release 7.0 supports Endeavor telephones when an Endeavor 362EC module is installed in the carrier. Install the Endeavor 362EC module(s) to the right of the T1 module or 1600 DSL module, if one is installed, and to the left of any 400 and 200 module.
Page 379 Upgrading the System Figure 10-12. Proper Insertion of the Module Carrier Shelf Carrier Shelf CAUTION: Do not force the module. Use the carrier shelf as a reference and do not tilt, slant or rotate the module. If the module does not insert easily, remove it, clear any obstruction, and reinsert it.
Page 380: Changing Settings And Adding Lines, Pools, And Extensions
Changing Settings and Adding Lines, Pools, and Extensions As your business grows or changes, so do your needs for your PARTNER ACS. As you upgrade to newer releases, you must program for new features. As you expand, you can add lines, pools, and extensions to your system.
Page 381: Adding New Pools
Upgrading the System Line Ringing (Centralized Telephone Programming) to specify when the line starts ringing at each extension that has the line Line Access Restriction (#302) to limit an extension’s access to the line The system automatically assigns the new line as the last line in the Automatic Line Selection sequence.
Page 382: Adding New Extensions
® PARTNER Advanced Communications System Installation, Programming, and Use Adding New Extensions If you add an extension to your system, you can probably use Copy Settings (#399) to copy the settings of an existing extension. If you wish to further adjust a new extension’s settings, see “Customizing Extensions”...
Page 383 Troubleshooting Contents Overview ............11-1 Customer Self Service Center on the Internet .
Page 384 ® PARTNER Advanced Communications System Installation, Programming, and Use Using the Recall Feature Has No Effect ....... 11-15 Using the Recall Feature Disconnects Call .
Page 385 Contents Call Rings Continuously; When Answered, No One at Other End ..........11-27 Calls on Hold Are Disconnected .
Page 386 ® PARTNER Advanced Communications System Installation, Programming, and Use 11-iv...
Page 387: Overview
Troubleshooting Overview From time to time, problems may arise with various system functions. This chapter describes some common problems and recommends solutions for them. You also can obtain help with solving problems by contacting your authorized dealer or by calling the helpline. Customer Self Service Center on the Internet If you can access the Internet, you can use the Customer Self Service Center to get on-line...
Page 388: When You Need Help
15 seconds. Power Failure Operation When power to the system is cut off, the first two lines on the PARTNER R7.0 processor module and the 308EC module automatically connect to the first two extensions on those modules, and the first line on each 206 module connects to its first extension.
Page 389: Battery Replacement
Battery Replacement The PARTNER ACS processor module uses two user-replaceable AAA alkaline batteries. These batteries provide enough power to retain the system programming settings during a power failure for 45 days to six months, depending on the freshness of the batteries. When battery power is...
Page 390: Clearing A Backup-Failure Alarm
The power supply used in the 012E module is adequate to power the 12 ETR ports under normal conditions. However, if too many large PARTNER telephones (such as the PARTNER-34D) are off-hook with speakerphone volume set to high levels, the power supply could be overloaded.
Page 391: System Telephone Problems
Troubleshooting System Telephone Problems The following section discusses system telephone problems. System Telephone Does Not Ring Possible Cause 1: Ringer volume is set too low. What to do: Press the volume control button while the telephone is idle and the handset is in the cradle.
Page 392: System Telephone Does Not Work
® PARTNER Advanced Communications System Installation, Programming, and Use System Telephone Does Not Work Possible Cause 1: The telephone cord is plugged into the wrong jack on the bottom of system telephone. What to do: Plug the modular telephone cord into the correct jack.
Page 393: Display Is Incorrect
Troubleshooting Display Is Incorrect Possible Cause: Date, day, and time are not set properly. What to do: Re-enter the date and time using System Date (#101) and System Time (#103). If the display is correct, the problem is solved. If the display is still not correct, see “System Telephone Does Not Work”...
Page 394: Priv." Is Displayed Instead Of Caller Id Information
Intercom Autodialer Does Not Work Properly Possible Cause 1: Telephone cord is plugged into wrong jack on bottom of Intercom Autodialer. What to do: Plug the modular telephone cord into the correct jack—see “Connecting a PARTNER- CA48 Intercom Autodialer” on page 2-40 for instructions.
Page 395: Single-Line Telephone Problems
Troubleshooting Possible Cause 4: No Auto Dial buttons are programmed on the Autodialer. What to do: Program Auto Dial buttons. See “Auto Dialing” on page 8-5. If the Intercom Autodialer works properly, the problem is solved. If the Intercom Autodialer does not work, call the helpline number listed on the front, inside cover.
Page 396: Single-Line Telephone Rings Back After Intercom Call With No One At Other End
® PARTNER Advanced Communications System Installation, Programming, and Use Possible Cause 3: Line Ringing is programmed for No Ring or Delayed Ring. What to do: Check the Line Ringing setting for the extension. If Line Ringing is set for No Ring or Delayed Ring, change the setting if appropriate.
Page 397: Other Telephone Problems
Troubleshooting Possible Cause 2: The single-line telephone’s message waiting light is not compatible with the system. What to do: Only telephones with LEDs, not neon lights, support message waiting lights. If the telephone has a neon light, you can use it without message waiting capability. If the telephone has an LED message waiting light, go to Possible Cause 3.
Page 398 ® PARTNER Advanced Communications System Installation, Programming, and Use Possible Cause 3: Someone changed the Outgoing Call Restriction setting for the extension. What to do: If calls could be made without trouble before, find out if someone changed the Outgoing Call Restriction (#401) for the extension.
Page 399: Trouble Making Outside Calls From Pool Buttons On Pooled Extensions
Troubleshooting Trouble Making Outside Calls from Pool Buttons on Pooled Extensions Trouble making outside calls from a pool button can be one of the following situations: You hear nothing at all. You hear a dial tone, but the dial tone continues as you try to dial. You hear a dial tone, but the dial tone cuts off when you try to dial.
Page 400: Calls Are Answered Automatically
® PARTNER Advanced Communications System Installation, Programming, and Use Possible Cause 5: Not enough lines are assigned to the pool to support usage. What to do: Check Pool Line Assignment (#207) to see if an appropriate number of lines are assigned to the pool.
Page 401: Trouble Hearing Called Party Answer
Troubleshooting Trouble Hearing Called Party Answer Possible Cause 1: If you are using a speakerphone, there may be environmental factors that affect the performance of the speaker or microphone. What to do: Check to see if you are using proper speakerphone technique: Avoid places with high background noise.
Page 402: Problems With Combination Extensions
® PARTNER Advanced Communications System Installation, Programming, and Use Using the Recall Feature Disconnects Call This problem applies when the system is installed behind a PBX or Centrex system or with the local telephone company’s “Call Waiting” feature. Possible Cause: Recall Timer Duration setting is too long.
Page 403: Problems With Tip/Ring Devices
Troubleshooting Possible Cause 4: Wrong bridging adapter is used in combination extension. What to do: First, unplug the bridging adapter from the wall jack. Then, unplug the telephone from the adapter and plug the telephone directly into the wall jack. If the telephone works, there is a problem with the bridging adapter.
Page 404: Problems With The 1600 Dsl Module
For the instructions in this section, you can check or change the 1600 DSL module settings by connecting your computer directly to the 1600 DSL module (see instructions packaged with the module).You can also use the PARTNER ACS R7.0 PC Administration software to remotely administer the module. To remotely administer the module, you must have the following: Release 5.0 or later software on the 1600 DSL module...
Page 405 Troubleshooting Possible Cause 2: The data link (ATM or Frame Relay) is not established. What to do: Follow these steps to check the data link connection. 1. Check the status of the data link. If the Data Link is established, one of the following appears on the terminal screen: For ATM—SDSL ATM Interface ONLINE: Data Rate = 2320 kbps For Frame Relay—SDSL Frame Relay Interface ONLINE: Data Rate = 2320 kbps...
Page 406 ® PARTNER Advanced Communications System Installation, Programming, and Use Possible Cause 4: The LAN connection is not established. The network connection of the 1600 DSL module can be checked by “standard” network troubleshooting tools. Lack of network connectivity can result in two problems: no data connectivity to the internet and/or no voice communications when a Pathstar gateway is used.
Page 407: Problems With Automatic Backup
What to do: Power down the system, insert a valid Backup/Restore PC Card in PC Card Slot 2 of the PARTNER ACS processor module, and reapply power to the system. The backup is rescheduled for the next day at 2:00 a.m.
Page 408: Display Shows "Backup Failed:check Card
— If the system writes to one of the PC Cards, the original PC Card is corrupted. See “Obtaining Products” in the PARTNER Customer Support document to order a new Backup/Restore PC Card.
Page 409: Problems With Manual Backup
What to do: Power down the system, insert a valid Backup/Restore PC Card in PC Card Slot 2 of the PARTNER ACS processor module, and reapply power to the system. Restart the procedure. Display Shows “Card is Write Protected” in System Programming Mode Possible Cause: You tried to do a manual backup by using Backup Programming—Manual...
Page 410: Display Shows "Backup Failed:check Card" In System Programming Mode
2. If it was, power down the system, reinsert the PC Card, and reapply power to the system. Restart the Backup Programming—Manual (#124) procedure. Possible Cause 2: The Backup/Restore PC Card or the PARTNER ACS processor module is corrupted. What to do: Try the backup again using the backup procedure—Backup Programming—Manual (#124).
Page 411: Problems With System Restore
Troubleshooting Problems with System Restore Display Shows “Insert Valid Card” in System Programming Mode Possible Cause: The system did not detect a valid Backup/Restore PC Card when you tried to do a restore by using Restore Programming (#125). What to do: Power down the system, insert a valid Backup/Restore PC Card in PC Card Slot 2 of the processor module, and reapply power to the system.
Page 412: Display Shows "Restore Failed - Try Again" For Two Seconds In System Programming Mode
® PARTNER Advanced Communications System Installation, Programming, and Use Display Shows “Restore Failed – Try Again” for Two Seconds in System Programming Mode This display indicates that all system and telephone programming has reverted to the default settings. Possible Cause 1: The Backup/Restore PC Card was removed while the restore was in progress.
Page 413: System Problems
Troubleshooting System Problems Call Rings Continuously; When Answered, No One at Other End Possible Cause: Automatic System Answer or Direct Extension Dial is used on a system that does not support far-end disconnect. What to do: Call your local telephone company and find out whether they support far-end disconnect.
Page 414: Calls On Automatic System Answer Lines Are Disconnected
® PARTNER Advanced Communications System Installation, Programming, and Use Calls on Automatic System Answer Lines Are Disconnected Possible Cause: Automatic System Answer Mode is set to Disconnect. What to do: Change Automatic System Answer Mode (#121) from Disconnect to either Hold or Ring.
Page 415: All Telephones Dead: No Dial Tone Or Lights
Troubleshooting If the green LEDs on the modules are out, go to Possible Cause 2 in “All Telephones Dead: No Dial Tone or Lights” below. If any green LEDs on the modules are flashing, call the helpline number listed on the front, inside cover.
Page 416: Other Problems With System
® PARTNER Advanced Communications System Installation, Programming, and Use Possible Cause 2: The green LEDs on several system modules are out. What to do: If the LEDs on the front of several system modules are out, try reseating the leftmost module of the ones with the lights out.
Page 417: Cross-Reference Of Features
Cross-Reference of Features Tables A-1, A-2, and A-3 show the feature codes you can dial to program those features. Table A-1. System Programming Procedures Code Feature Code Feature #101 System Date #314 Pool Extension Assignment #315 Pool Access Restriction #103 System Time #316 Call Waiting...
Page 418 ® PARTNER Advanced Communications System Installation, Programming, and Use Table A-1. System Programming Procedures—Continued Code Feature Code Feature #201 Dial Mode #505 Hunt Group Extensions #203 Hold Disconnect Time #505 (Group 8) Fax CNG Detection #204 Automatic System Answer Lines...
Page 419 Cross-Reference of Features Dial-Code Features Table A-2. Dial Code Feature Dial Code Feature Do Not Disturb VMS Cover Exclusive Hold Caller ID Name Display Recall Caller ID Inspect Save Number Redial Voice Interrupt On Busy Talk- Back Last Number Redial Background Music Conference Drop F20, XX,XX...
Page 420 ® PARTNER Advanced Communications System Installation, Programming, and Use Intercom Dial-Code Features Table A-3. Intercom Dial Code Feature I 6XX Call Pickup I 66G Group Pickup I 68LL Direct Line Pickup—Active Line I 70 Loudspeaker Paging I *70 Simultaneous Paging I 7G Group Calling—Ring...
Page 421 Cross-Reference of Features Table A-4. Basic Calling and Answering Features—Continued Activity For... Feature or Function Page # Waiting for you, after you hear the Call Call Waiting 4-16 Waiting tone That come to your extension while you Call Forwarding/ 8-11 are at another extension Call Follow-Me Conferencing and joining calls:...
Page 422 ® PARTNER Advanced Communications System Installation, Programming, and Use Table A-4. Basic Calling and Answering Features—Continued Activity For... Feature or Function Page # At your own extension, so that you or Hold 6-23 someone who shares a line can pick it up...
Page 423 Cross-Reference of Features Table A-6. Calling Privileges and Restrictions Features Activity... For... Feature Name Page #... Preventing people from making calls: To your extension All except Privacy 8-53 operators Do Not Disturb 8-36 To outside numbers System Disallowed Phone Number Lists 4-20 Managers Disallowed List Assignments...
Page 424 ® PARTNER Advanced Communications System Installation, Programming, and Use Table A-7. System Manager Features Activity... For... Feature or Function Page #... Customizing your system: To set the system-wide time System System Date 3-10 Managers only System Day 3-10 System Time...
Page 425 Cross-Reference of Features Table A-7. System Manager Features—Continued Activity... For... Feature or Function Page #... Monitoring Messages: Change the extension information that Extension Name Display appears on display telephones that have messages Set up voice messaging system to take Voice Messaging Systems 9-44 calls Set up extensions to receive messages...
Page 426 ® PARTNER Advanced Communications System Installation, Programming, and Use A-10...
Page 427: B Special Characters
Special Characters You can add special characters for System Speed Dial numbers, Personal Speed Dial numbers, and Auto Dial numbers (see Table B-1). Table B-1. Special Characters Function Button Display Description Pause Inserts a 1.5-second pause in the dialing sequence to wait for a response, such as a dial tone or computer voice message.
Page 428: Examples
® PARTNER Advanced Communications System Installation, Programming, and Use Examples Pause: To call an answering machine at 555-0529, wait 4.5 seconds; then dial 5550529hhh321 retrieve messages, enter Recall/Centrex Feature Button: The following entry shows how to program an Auto Dial button with a Centrex feature you use while on a call, for which the feature access code is *32.
Page 429: C Speed Dial Form
Speed Dial Form Speed Dial Form This appendix contains a Speed Dial Form to be photocopied and handed out to system users. It provides space for System and Personal Speed Dial numbers. For instructions on programming and using System and Personal Speed Dial numbers, see “System Speed Dial”...
Page 430 ® PARTNER Advanced Communications System Installation, Programming, and Use Table C-1. PARTNER ACS System Speed Dial numbers Code Name Company Telephone Number Code Name/Company Telephone Number Speed Dial Form...
Page 431 Speed Dial Form Table C-1. PARTNER ACS System Speed Dial numbers—Continued Code Name Company Telephone Number Code Name/Company Telephone Number Table C-2. PARTNER ACS Personal Speed Dial numbers Name Company Telephone Number Name/Company Telephone Number Code Code Speed Dial Form...
Page 432 ® PARTNER Advanced Communications System Installation, Programming, and Use Speed Dial Form...
Page 433: D Programming Mixed Telephone Types
4. Find the letter in the picture of the Programming Overlay. 5. Press that button on the programming extension. For example, if you are using a PARTNER-34D telephone at extension 10 and you want to program Do Not Disturb on the top leftmost button of an MLS-18D telephone, refer to...
Page 434: Overview
® PARTNER Advanced Communications System Installation, Programming, and Use Figure D-1. Programming from a PARTNER 34-D Telephone MLS-6 Phone Intercom Intercom Ext. Volume Spkr MLS-18D/12D/12 Phone PARTNER-34D Overlay Message Intercom Intercom Ext. Volume Speakerphone Spkr HFAI MLS-34D Phone Ext. Intercom...
Page 435 Programming Mixed Telephone Types Figure D-2. Programming from an MLS-34D Telephone PARTNER-6 Phone Intercom Intercom Ext. Message MLS-34D Overlay PARTNER-18D/18 Phone Ext. Message Intercom Intercom PARTNER-34D Phone Ext. Message Intercom Intercom Overview...
Page 436 ® PARTNER Advanced Communications System Installation, Programming, and Use Overview...
Page 437: System Programming Flow Chart—How To Use
Flow Charts System Programming Flow Chart—How to Use To use the following sets of Flow Charts, follow these instructions first: Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11. To Start System Programming: —...
Page 438 ® PARTNER Advanced Communications System Installation, Programming, and Use System Flow Chart—System Caller ID Type Outside Conference Denial System Date #122 #109 #101 Dial Dial Dial Dial 1=Allowed Dial 1=USA Dial the date (MMDDYY) 2=Disallowed 2=Singapore System Time Automatic System Answer Delay...
Page 439 Flow Charts System Flow Chart—System Speed Dial numbers To program a number: To remove a number: Press to enter programming mode Press to enter programming mode Press Press Dial the System Speed Dial number’s code (600-699) Dial a three-digit code (600-699) Dial the telephone number—up to 28 digits including special characters.
Page 440 ® PARTNER Advanced Communications System Installation, Programming, and Use System Flow Chart—Extensions Transfer Return Extension Line Assignment #306 #301 Dial Dial Dial a system extension # Dial a system extension # Dial # of extension (10-57) to which call should...
Page 441 Flow Charts System Flow Chart—Extensions (Continued) Caller ID Log Answered Calls Line Access Mode #317 #313 Dial Dial Dial a system extension # Dial a system extension # Dial 1=Active Dial 1=Pooled all extensions except 10 2=Not Active 2=Key extension 10 only Press to program another extension Press...
Page 442 ® PARTNER Advanced Communications System Installation, Programming, and Use System Flow Chart—Dialing Restrictions and Permissions Outgoing Call Restriction Allowed Phone Number Lists #401 #407 Dial Dial Dial a list # (1-8) Dial a system extension # Dial a list entry (01-10)
Page 443 Flow Charts System Flow Chart—Groups Pickup Group Extension Hunt Group Extensions #501 #505 Dial Dial Dial a group # (1-4) Dial a group # 1-6, 7 for VMS, 8 for fax detection (R 3.0) Dial an extension # (10-57) Dial a system extension # (10-57) Dial 1=Assigned to group Dial 1=Assigned to group 2=Not Assigned to group...
Page 444 ® PARTNER Advanced Communications System Installation, Programming, and Use System Flow Chart—Auxiliary Equipment Automated Attendant Extensions Fax Machine Extensions #607 # 6 0 1 Dial Dial Dial a system extension # Dial a system extension # Dial 1=Assigned Dial 1=Assigned...
Page 445 Flow Charts System Flow Chart—Auxiliary Equipment (Continued) Application Programming Interface (API) #615 Dial Dial 1=API On 2=API Off Application Programming Interface (API) Internal Monitor #616 Dial Dial 1=All Calls 2=External Calls Loudspeaker Paging Line #617 Dial Dial the line number of the jack to which the loudspeaker paging system is connected.
Page 446: Centralized Telephone Programming Flow Chart—How To Use
® PARTNER Advanced Communications System Installation, Programming, and Use Centralized Telephone Programming Flow Chart—How to Use To use the Centralized Telephone Programming Flow Chart, follow these instructions first: Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11.
Page 447 Flow Charts Centralized Telephone Programming Flow Chart Program Automatic Line Selection or Extension Name Display first...then Line Ringing. Automatic Line Selection Call Coverage Press a programmable button Press Press Press the line/pool/intercom buttons in the desired order Dial (optional) two-digit extension number originating Press...
Page 448 ® PARTNER Advanced Communications System Installation, Programming, and Use Centralized Telephone Programming Flow Chart (Continued) Loudspeaker Paging Contact Closure 1 Station Unlock Press a programmable button Press a programmable button Press Press Press Press a programmable button Press Manual Signaling...
Page 449: Extension Telephone Programming Flow Chart—How To Use
Flow Charts Extension Telephone Programming Flow Chart—How to Use To use the Extension Telephone Programming Flow Chart, follow these instructions first: To Program at an extension, use the following procedure: To Start programming: — Press — The green light next to buttons on which lines or pools are assigned for the extension show the current Line Ringing settings.
Page 450 ® PARTNER Advanced Communications System Installation, Programming, and Use Extension Telephone Programming Flow Chart Account Code Entry Call Forwarding/Call Follow-Me Press a programmable button Press a programmable button with lights Press Press Dial (optional) two-digit extension number originating Dial (optional) two-digit...
Page 451 Flow Charts Extension Telephone Programming Flow Chart (Continued) Group Pickup Save Number Redial Contact Closure 1 Press a programmable button Press a programmable button Press Press Press Press a programmable button Dial a Pickup Group number (1-4) Press Simultaneous Paging Last Number Redial Press a programmable button Contact Closure 2...
Page 452 ® PARTNER Advanced Communications System Installation, Programming, and Use Extension Telephone Programming Flow Chart—How to Use E-16...
Page 453 Index Numerics answering calls answering machine 2-31 personal 012E module , 9-5, retrieving messages 11-4 012E module power management 2-24 system 1600 DSL Module 9-4–9-7 Answering Machines 2-25 initial configuration 3-12 assigning lines 2-25 programming connections Attendants, Automated 1600 DSL module Auto Answer Intercom (see Hands-Free Answer on flash memory retention of configuration 2-30...
Page 454 ® PARTNER Advanced Communications System Installation, Programming, and Use Auxiliary Equipment Buttons , 4-1, example setups auto dial 1-13 overview Auto Dial , 8-15, 3-18 auxiliary equipment PBX and Centrex Services, with 9-34 , 1-4, Night Service intercom line system phone...
Page 455 Index Caller ID, (continued) Clock 4-11 , 3-10–??, 3-11 inspecting Caller ID lines changing system modules required for clock 9-35 10-16 printing information changing system 8-25 9-23 returning the call CNG detection 4-15 Singapore operation combination extension 4-11 SMDR, with problems , 3-16, 4-13...
Page 456 ® PARTNER Advanced Communications System Installation, Programming, and Use control unit Direct Facility Termination (see Line 2-16 4-27 connecting lines and extensions Direct Inward Dialing (DID) installation Direct Line Pickup 8-33 wall-mounting active line , 3-17, 4-17 8-33 Copy Settings...
Page 457 Index 9-17–9-26 Extension, (continued) fax machines 10-18 9-23 swapping CNG detection 4-66 9-20 transfer return fax line saver , 3-3, 9-23 Extension 10/11 Fax Management button 9-25 button locations for programming identifying extensions 9-17 programming from inappropriate answering 9-18 programming overlays, using with setting up , 5-4, 8-38...
Page 458 ® PARTNER Advanced Communications System Installation, Programming, and Use installation control unit environmental requirements 6-16 handling calls 2-34 telephones Handset wall-mounting for hard-of-hearing 5-slot carrier using stand-alone processor module volume controls wall-mounting the control unit handset installation wall-mounting Hands-Free Answer on Intercom (HFAI)
Page 459 4-45 Line Access Mode receiving 4-23 Line Access Restriction (#302) Microphone Line Assignment (#301) microphone 4-46 default on PARTNER phones Microphone (Mic) Button 4-46–4-48 description mixed telephone types 4-46 4-50 Line buttons Mode of Operation , 3-16, 4-48...
Page 460 3-12 Number of Lines (#104) PARTNER telephones 2-34 assembling 1-12 system telephones , 1-11, 8-5, PARTNER Voice Messaging PC Card 10-16 Off-Premises Range Extender (OPRE) PARTNER-34D Telephone One-touch Transfer (see Auto Dial Numbers) buttons and indicators operating mode programming overlay...
Page 461 Restrictions, Dialing 4-21 special buttons emergency phone numbers 8-69 telephone locking an extension 3-18 programming MLS telephone to PARTNER tele- PBX/Centrex services, with 8-45 phone Retrieving a Held Call 4-58 programming mode Ring on Transfer 4-58 programming overlays...
Page 462 ® PARTNER Advanced Communications System Installation, Programming, and Use 9-43 Ringing/Idle Line Preference (see Automatic Line SMDR Talk Time 9-41 Selection) SMDR Top of Page 4-67 9-41 Rings, Transfer Return (#105) SMDR Top of Page (#609) 9-46 Rings, VMS Cover (#117)
Page 463 Index Star Code Dial Delay (#410) System phones 4-59 description programming mixed types 11-27 programming for marked system speed dialing System Problems 4-60 11-27 system problems star codes System Programming 4-59 dial delay methods of 8-68 Station Lock overview 3-17 using PBX/Centrex support, for 8-69...
Page 464 ® PARTNER Advanced Communications System Installation, Programming, and Use 2-39 telephone problems testing telephones 11-9 single-line telephones time 11-5 3-10 system telephones setting 11-6 3-11 display characters Time, System (#103) 11-7 display shows low power Tip/Ring Device Requirements 11-6 does not work...
Page 465 Index troubleshooting, (continued) Voice Interrupt On Busy Calls 11-25 8-75 System Restore Voice Interrupt On Busy Talk-Back 11-5 8-75 system telephones using 11-17 tip/ring devices Voice Interrupt on Busy Talk-Back troubleshooting,system problems,all lines busy light patterns voice mailbox 8-63 sending all calls to 8-76 Voice Mailbox Transfer 8-76...
Page 466 ® PARTNER Advanced Communications System Installation, Programming, and Use IN-14...

Avaya PARTNER Installation And Use Manual

® Partneradvanced Communications System Installation, Programming, and Use

1 Overview

2 Installation

3 Initial System Programming

4 Programming System Options

5 Initial Telephone Programming

6 Using the Telephones

7 Operator Features

8 Programming & Using Telephone Features

Quick Links

Chapters

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Summary of Contents for Avaya PARTNER