Automatically Dialed Calls Beginning With; Star Codes Are Misrouted; Using The Recall Feature Has No Effect; Using The Recall Feature Disconnects Call - Avaya PARTNER ACS Installation And Use Manual

Possible Cause 2: If the system is set for touch-tone dialing, you may have a faulty telephone or
cord. See "System Telephone Does Not Work" on page
the Rotary Dialing Timeout interval is too long.
What to do: Reset the interval by using Rotary Dialing Timeout (#108).
If you can hear the called party answer, the problem is solved.
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If the problem is not solved, call the helpline number listed on the front, inside cover.
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Automatically Dialed Calls Beginning with

Star Codes Are Misrouted

Possible Cause: The Star Code Dial Delay setting is not inserting a long enough pause, allowing
part of the telephone number to be dialed before the second dial tone from the central office is
established.
What to do: Use Star Code Dial Delay (#410) to increase the Star Code Dial Delay setting.

Using the Recall Feature Has No Effect

Possible Cause: Recall Timer Duration setting is too short.
What to do: Increase the Recall Timer Duration (#107) by 100 milliseconds.
If the Recall feature works, the problem is solved.
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If the Recall feature still does not work, continue increasing the Recall Timer Duration by
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increments of 100 milliseconds until the problem is solved.

Using the Recall Feature Disconnects Call

This problem applies when the system is installed behind a PBX or Centrex system or with the
local telephone company's "Call Waiting" feature.
Possible Cause: Recall Timer Duration setting is too long.
What to do: Decrease the Recall Timer Duration (#107) by 100 milliseconds.
If the Recall feature works properly, the problem is solved.
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If the Recall feature still disconnects calls, continue decreasing the Recall Timer Duration by
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increments of 100 milliseconds until the problem is solved.
11-6. If the system is set for rotary dialing,
Other Telephone Problems
Troubleshooting
11-15