Output Format - Avaya PARTNER ACS Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use
A "]" character prints as the last digit of a dialed number if the called party hangs up before the
system user; a "?" prints if the number of digits dialed exceeds the digits that this field holds. If
both of these conditions occur, the "]" takes precedence.
For an incoming call, "IN" appears, unless the system is set up to receive Caller ID
information. In that case, telephone numbers of incoming calls on lines with Caller ID service
print in this field.
Duration. The duration of the call is shown in hh:mm:ss format, where hh is the hour, mm is
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the minutes, and ss is the seconds. This is the total time of the call, including any time the call
is on hold or being handled. If an incoming call lasts less than one second, this field contains
all zeroes.
Line Number. This is the outside line used to make or receive the call, including a line in a
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pool.
Station (Extension). This usually is the extension that answered or placed the call. For
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redirected incoming calls, the last extension on the call appears on the report:
– For transferred incoming calls: the destination extension
– For transferred outgoing calls: the originator extension
– For pickup calls: the extension picking up the call
– For forwarded calls: the extension answering the forwarded call
– For coverage calls: the extension answering the coverage call
If the calling party hangs up on an Automatic System Answer or Direct Extension Dial call
before someone at an extension answers, this field shows 00.
Account Code. This is the account code (up to 16 digits) assigned to the call. This code
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typically is used for charging calls to a specific client, project, or department.
Talk. This is the time a user spends on an incoming outside call–from the time the user
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answers the call to the time the call is disconnected from the system. The talk time is shown in
hh:mm:ss format, where hh is the hour, mm is the minutes, and ss is the seconds.
If the call is answered by the Automatic System Answer or Direct Extension Dial feature,
this field does not include the time the caller listens to the greeting or waits for someone to
answer the call. For all other calls, the time in this field is the same as the time in the Duration
field.
This field is included on the call report only if SMDR Talk Time (#611) is set to Active.

Output Format

Use the following RS-232 serial transmission protocol for SMDR records:
1200 baud
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No parity
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8 data bits
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2 stop bits
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The call reporting feature also supports XON/XOFF protocol, carriage returns, and line feeds.
Station Message Detail Recording (SMDR)
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