Extension Name Display; External Hotline; Using An External Hotline - Avaya PARTNER ACS Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use
2. To retrieve the call, press the line, pool, or
handset or press
You can pick up a call on Exclusive Hold only at the extension at which it was put on
Exclusive Hold.

Extension Name Display

You can assign a name to your extension: up to 20 characters long on PARTNER telephones, or
up to 12 characters long on MLS telephones. When that extension is used to make an intercom,
group, or transferred call, the name appears on the system display telephone receiving the call.
Similarly, users receiving a transfer return call see the name of the person assigned to the
extension that did not answer the transferred call.
The System Administrator usually programs names for the extensions in the system. However, as
the individual user, you can change the name from your telephone. See
on page 5-4 for more details.

External Hotline

The System Administrator assigns the External Hotline to extensions. When you pick up the
handset of a single-line telephone at one of these extensions, a number is automatically dialed.
The external number might be, for example, a frequently called service bureau.
Considerations
Under certain conditions of heavy telephone usage, the External Hotline may be unable to
I
dial the programmed number immediately (for example, if many of the tip/ring devices
connected to your system dial out at the same time).
A single-line telephone without a dialpad is recommended for use as the External Hotline.
I

Using an External Hotline

1. Lift the handset of the External Hotline.
After approximately three seconds, the programmed telephone number is dialed automatically.
2. If you do not hear dial tone or dialing noises, hang up for about 20 seconds and try again.
3. When the call is answered, speak into the handset.

Extension Name Display

8-34
S
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i button on which the call is held, and lift the
"Extension Name Display"