Transfer Return Programming; Programming; I Transfer Return Extension (#306) - Avaya PARTNER ACS Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use

Programming

To change the Toll Call Prefix setting:
f00ss#402
1. Press
D
2. Press
1 = 0 or 1 required before Area Code and Number (the factory setting) ✔
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2 = Area Code and Number Only
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3. Select another procedure, or exit programming mode.

Transfer Return Programming

By the factory setting, transferred calls return to the originating extension if they are not answered.
However, you can program the transferred call to return to another extension. And you also can
program the number of times a transferred call rings before it returns to an extension. Program the
following features for Transfer Return:
Transfer Return Extension
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Transfer Return Rings
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Transfer Return Extension (#306)
Use this feature to identify a different return extension for the extension that transfers a call.
Considerations
An unanswered transferred call returns to the transfer return extension identified for the
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extension transferring the call, not the extension receiving the call.
Do not designate an extension associated with auto attendant or voice messaging system
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hardware as the transfer return extension for any user extension.
The transfer return extension for any extensions associated with auto attendant or voice
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messaging system hardware should be extension 10 (or another extension with a person who
can assist the caller). AA Extensions (#607) is used to identify the extensions associated with
auto attendant hardware and Hunt Group Extensions (#505) is used to identify the
extensions associated with voice messaging system hardware.
Transfer return calls do not receive call coverage or voice mail coverage.
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If an extension has VMS Cover active, unanswered calls to that extension are routed to the
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voice messaging system rather than to the Transfer Return Extension.

Transfer Return Programming

4-58
until the appropriate value appears:
at extension 10 or 11.