Caller Id Log Answered Calls (#317); Release 2.0 Or Later; Caller Id Call Log Line Association (#318) - Avaya PARTNER ACS Installation And Use Manual

Caller ID Log Answered Calls (#317)–

Release 2.0 or Later

Use this feature to program extensions to log answered Caller ID calls so that calls answered at an
individual extension can be viewed in the Caller ID Call Log. Once the feature is activated for an
extension, when a user activates the Caller ID Call Logging and Dialing (F23), all Caller ID calls
that are answered by that extension are logged. A telephone symbol (a vertical handset) appears
in the Call Status Display to indicate that the call being viewed has been answered.
Caller ID Log Answered Calls is available on 24-character PARTNER-18D and -34D
display telephones. It is not available for MLS, MLC, Transtalk 9000-Series, or tip/ring
telephones.
Caller ID Log Answered Calls helps to track callers' telephone numbers. For example, a sales
representative who takes telephone orders could find a number in the log for a caller whose credit
card information was later determined to be invalid.
Considerations
Transfer Return calls that are answered at the return extension are not logged even if Caller
I
ID Log Answered Calls is set to active.
Programming
To program the extension to log answered calls:
f00ss#317
1. Press
2. Enter the number of the extension to be programmed.
3. Press D
1 = Active (answered calls logged)
I
2 = Not active (answered calls are not logged; the factory setting) ✔
I
4. To set Call ID Log Answered Calls for another extension, press
extension number appears on the display. Then repeat Step 3.
5. Select another procedure, or exit programming mode.

Caller ID Call Log Line Association (#318)–

Release 2.0 or Later
Use this feature to associate lines with extensions for the purposes of logging unanswered Caller
ID calls. You can associate multiple lines with an extension and multiple extensions with the same
until the appropriate value appears:
Programming System Options
at extension 10 or 11.
n or p
Caller ID Programming
until the
4-11