Avaya PARTNER Advanced Communications System Quick Reference Manual
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Avaya PARTNER Advanced Communications System Quick Reference Manual

Avaya PARTNER Advanced Communications System Quick Reference Manual

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®
PARTNER
Advanced Communications System

Quick Reference Guide

518-456-804
Comcode 700313604
Issue 6
July 2004

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Summary of Contents for Avaya PARTNER Advanced Communications System

  • Page 1: Quick Reference Guide

    ® PARTNER Advanced Communications System Quick Reference Guide 518-456-804 Comcode 700313604 Issue 6 July 2004...

  • Page 2: Issue

    Avaya Customer Care Center at 1 800 628-2888. Warranty Avaya Inc. provides a limited warranty on this product. Refer to the “Limited Use Software License Agree- ment” card provided with your package. For additional warranty information, see the PARTNER Customer Support Document.

  • Page 3: Important Safety Instructions

    Inc. or Lucent should be interpreted as reference to Avaya Inc. The exception is cross references to books published prior to May 1, 2001, which may retain their original Lucent titles. Avaya Inc., formed as a result of Lucent's planned restructuring, designs, builds, and delivers voice, converged voice and data, customer-relationship management, messaging, multiservice networking, and structured cabling products and services.
  • Page 4 8. DO NOT use the telephone to report a gas leak in the vicinity of the leak. CAUTION: DO NOT block or cover the ventilation slots or openings; they prevent the product from overheating. DO NOT place the product in a separate enclosure unless proper ventilation is provided. DO NOT place the product flat on a surface.

  • Page 5: Table Of Contents

    Contents 1 Getting Acquainted Welcome ..........7 System Overview .
  • Page 6 Table of Contents Quick Reference Guide 5 Programming Telephone Features Overview ..........57 Automatic Line Selection .

  • Page 7: Getting Acquainted

    Getting Acquainted Welcome ® This quick reference is designed to help you program the PARTNER Advanced Communications System (ACS) Release 7.0. It provides procedures for customizing your system after it is initially installed and for programming everyday tasks you perform in order to manage your system. Prior to using this guide, you should become familiar with the PARTNER Advanced Communications System Installation, Programming, and Use guide, which describes the system in detail and provides procedures for programming...
  • Page 8 1 Getting Acquainted Quick Reference Guide Using these lines and extensions, you can add various devices and telephones to configure your system to meet your business needs (see the figure, “System Configurations,” that follows). For detailed information about PARTNER ACS hardware, see the PARTNER Advanced Communications System Installation, Programming, and Use guide.

  • Page 9: System Capacity

    Quick Reference Guide 1 Getting Acquainted System Capacity The PARTNER ACS release you have, the carrier you use, and the combination of modules installed, determine the number of available lines and extensions. PARTNER ACS Release 7.0 allows up to 31 lines and up to 48 extensions. However, these maximums cannot be achieved simultaneously.
  • Page 10 1 Getting Acquainted Quick Reference Guide System Components System Description Components Processor Provides the software intelligence that controls the system’s Module features. It has jacks for five outside lines and nine enhanced tip/ring extensions. The processor also has two PCMCIA slots for ASA/DXD, PARTNER Voice Mail Release 3.0, or Remote Administration cards.

  • Page 11: Auxiliary Equipment

    Quick Reference Guide 1 Getting Acquainted Auxiliary Equipment The following table provides a list of other equipment that is available for use with the system. See the PARTNER Advanced Communications System Release 7.0 Installation, Programming, and Use guide for more details. •...
  • Page 12 1 Getting Acquainted Quick Reference Guide System Components...

  • Page 13: Installing Your System

    Installing Your System Overview This chapter explains how to install the PARTNER Advanced Communications System (ACS) Release 7.0. The installation of the PARTNER ACS involves the following: • Evaluating the environmental requirements • Installing the control unit • Connecting lines and extensions •...

  • Page 14: Evaluating The Environment

    2 Installing Your System Quick Reference Guide Evaluating the Environment Before you begin the physical installation of the system, you must check that all environmental factors are within the acceptable ranges. See the PARTNER Advanced Communications System Release 7.0 Installation, Programming, and Use guide for more details.
  • Page 15 Quick Reference Guide 2 Installing Your System Follow these steps to wall-mount the module(s): Using the enclosed template, mark the screw locations on the wall. Hold the processor module against the wall with the line and extension jacks facing left. Leave at least 1 foot (0.3 meter) clearance at the top, front, and right side, and at least 2 feet (0.6 meter) at the bottom and left side.
  • Page 16 2 Installing Your System Quick Reference Guide Wall-Mounting a 5-Slot Carrier and Modules Install the 5-slot carrier within 5 feet (1.5 meters) of a properly grounded wall outlet (not controlled by a switch) and the network interface jacks. When you mount the carrier on the wall, leave at least 1 foot (0.3 meter) of clearance at the top and sides and 2 feet (0.6 meter) at the front and bottom to ensure proper ventilation.
  • Page 17 Quick Reference Guide 2 Installing Your System • If you use a T1 module, it must be in the first slot on the left. The 012E, 308EC, and 206 modules must be to the left of any 400 and 200 modules. Only one T1 module is supported. •...

  • Page 18: Labeling Jacks

    2 Installing Your System Quick Reference Guide Labeling Jacks After you have mounted the control unit on the wall, you must label the line and extension jacks. The line jacks are on the top of the modules, and the extension jacks on the bottom.

  • Page 19: Grounding The System

    Quick Reference Guide 2 Installing Your System Grounding the System You ground the system by running a solid copper wire from the processor module to an appropriate earth ground. Follow these steps to ground the system: Attach one end of a #12 AWG or #14 AWG solid copper wire to the grounding screw on the processor module.
  • Page 20 2 Installing Your System Quick Reference Guide Insert two new AAA-size standard alkaline batteries into the metal battery clips by pushing them straight in, placing the negative (–) end of one battery into the bottom clip and the positive (+) end of the other battery into the top clip.

  • Page 21: Initializing The System

    Quick Reference Guide 2 Installing Your System Initializing the System Before you initialize the system, you may insert any of the supported PC cards: Backup/Restore card, Automatic System Answer/Direct Extension Dial (ASA/DXD) card, PARTNER Voice Messaging Basics card, and PARTNER Remote Access PC Card.

  • Page 22: Checking The Leds

    2 Installing Your System Quick Reference Guide • If your system has a 1600 DSL module, initialization of the line and extension ports may take up to 40 seconds. The initialization of the 1600 DSL module itself may take from 2 to 7 minutes •...

  • Page 23: Connecting Lines And Extensions

    Quick Reference Guide 2 Installing Your System Connecting Lines and Extensions • If extensions are not wired to any modular jacks, call a qualified service technician. • Residential (Class B) PARTNER ACS users must connect a Wurth Elektronik’s part number 74271142 or equivalent to each extension jack on the PACS processor module.
  • Page 24 2 Installing Your System Quick Reference Guide Route each cord through the wire manager on the front of the module. Connect the free end of each line cord to the appropriate network interface jack. Test the lines by plugging a system telephone into extension jack 10. Press the line button for each outside line and listen for a dial tone.

  • Page 25: Connecting The Loudspeaker Paging System

    Perform the steps in this section if you have a loudspeaker paging system. Loudspeaker paging systems allow you to broadcast a message over a large area. The PARTNER system supports all Avaya paging systems, including the entire PagePac line. The PARTNER system also supports most paging systems from other manufacturers when the paging systems are connected using a paging interface device.
  • Page 26 2 Installing Your System Quick Reference Guide • It is recommended that you connect the loudspeaker paging system to the highest numbered line jack in your PARTNER system to help prevent any future conflict with your line assignments. When you connect a loudspeaker paging system to a line jack on the PARTNER system, that line is “unavailable.”...

  • Page 27: Installing The Cover

    Quick Reference Guide 2 Installing Your System Installing the Cover If you have a 5-slot carrier, it is important to install the cover to keep the modules dust-free and properly seated and the system working efficiently. Perform the following steps to install the cover for the 5-slot carrier: Position the carrier cover over the modules so that the openings on the top of the carrier cover align correctly with the tabs at the top of the installed 5-slot carrier and modules.

  • Page 28: Connecting Auxiliary Equipment

    2 Installing Your System Quick Reference Guide Connecting Auxiliary Equipment You can connect many types of telecommunications devices to your system without expensive adapters or additional telephone lines—for example, answering machines, credit card scanners, and fax machines. Many tip/ring, single-line devices work with the system regardless of the manufacturer. See the PARTNER Advanced Communications System Release 7.0 Installation, Programming, and Use guide for further details about connecting auxiliary equipment, including voice messaging systems.

  • Page 29: Setting Up Your System

    Setting Up Your System Overview This chapter explains the basics of programming and the programming of features involved in the setup of the system, including the programming of a voice messaging system. Refer to the PARTNER Advanced Communications System Release 7.0 Installation, Programming, and Use guide for more detailed programming information.

  • Page 30: System Programming Basics

    3 Setting Up Your System Quick Reference Guide System Programming Basics After the control unit is installed, you set up the system by using a combination of the following two types of programming. Use the System Planning Guide when programming. •...
  • Page 31 Quick Reference Guide 3 Setting Up Your System Endeavor telephones are supported in PARTNER ACS Release 7.0 when an Endeavor 362EC module is installed in the carrier. The Endeavor telephones are programmed the same as PARTNER-34D, -18D, -18, and -6 telephones and have the same button layouts.

  • Page 32: Programming Overlays

    3 Setting Up Your System Quick Reference Guide Programming Overlays To do System Programming, you place a Programming Overlay over the dialpad of the system display telephone at extension 10 or 11. (Overlays are provided with the system documentation.) You use the following special buttons while programming: •...

  • Page 33: Button Locations

    Quick Reference Guide 3 Setting Up Your System Button Locations When you program from a PARTNER telephone at extension 10 or 11, the button you press on the telephone at the programming extension may be in a different location on the telephone being programmed. The following figure shows the relative location of buttons on each PARTNER telephone.
  • Page 34 3 Setting Up Your System Quick Reference Guide Button Locations on PARTNER Telephones PARTNER-34D Phone Ext. Message Intercom Intercom PARTNER-18D/18 Phone PARTNER-6 Phone Intercom Intercom Ext. Message Ext. Message Intercom Intercom System Programming Basics...

  • Page 35: Programming Mode

    Quick Reference Guide 3 Setting Up Your System Programming Mode When you are ready to program a system or telephone feature, you must enter programming mode. Follow these steps to enter programming mode. Place the Programming Overlay over the dialpad of the system display telephone at extension 10 or 11.

  • Page 36: Using Centralized Telephone Programming

    3 Setting Up Your System Quick Reference Guide Using Centralized Telephone Programming Use Centralized Telephone Programming from extension 10 or 11 to program features or store telephone numbers for individual extensions. All features that can be programmed at an extension can also be programmed by using Centralized Telephone Programming.

  • Page 37: Setting The Date And Time

    Quick Reference Guide 3 Setting Up Your System Setting the Date and Time After supplying power to the control unit, use the following procedures to set the system clock: • System Date (#101) to set the month, day, and year •...

  • Page 38: Administering The Loudspeaker Paging System

    3 Setting Up Your System Quick Reference Guide Select another procedure, or exit programming mode. Automatic Daylight/Standard Times (#126) This feature is turned on by default and automatically updates the system clock for annual Daylight Savings Time and Standard Time changes. If you are in an area that does not have daylight savings time, use the procedure below to turn off this feature.

  • Page 39: Assigning Lines

    Quick Reference Guide 3 Setting Up Your System Assigning Lines Use the feature Number of Lines (#104) to determine in Key mode the number of outside lines that are automatically assigned to all system extensions, or to determine in Hybrid mode the number of lines assigned to the main pool. After you use the Number of Lines feature, you can use other features to refine the assignment of lines.

  • Page 40: Customizing Extensions

    3 Setting Up Your System Quick Reference Guide Customizing Extensions Use the following features to customize an extension: • Coverage features — Line Coverage Extension (#208), to identify an extension as the “owner” of a specific outside line. A user at the extension can activate Call Coverage or VMS Cover for the specified line.
  • Page 41 Quick Reference Guide 3 Setting Up Your System • Call Waiting (#316), to identify tip/ring telephone extensions that can receive the system (not the local telephone company) call-waiting tone for a second incoming call when active on a call. • Remote Call Forwarding (#322), to allow the extension to forward all intercom, transferred, and outside calls to an outside telephone number.

  • Page 42: Changing Settings To Support Pbx Or Centrex Services

    3 Setting Up Your System Quick Reference Guide Changing Settings to Support PBX or Centrex Services You may need to change some or all of the following features if you want your system to work behind a PBX or Centrex system. Consider the following when setting up your system to work effectively behind a PBX or Centrex system: •...

  • Page 43: Emergency Phone Number List (#406)

    Quick Reference Guide 3 Setting Up Your System PBX or Centrex system and PARTNER system restrictions apply. However, PARTNER system dialing permissions do not override PBX or Centrex system restrictions. Speed Dial and Auto Dial Numbers When you program numbers outside the PBX or Centrex system as Speed Dial and Auto Dial numbers, include the PBX or Centrex system dial-out code (9 on most systems), followed by one or more pauses, in the stored number.

  • Page 44: Voice Messaging Systems

    3 Setting Up Your System Quick Reference Guide Do one of the following: • To enter other telephone numbers, press to select a different list entry and repeat Steps 3 and 4. • To change the telephone number you just entered, press repeat Steps 3 and 4.
  • Page 45 Quick Reference Guide 3 Setting Up Your System Programming for Voice Messaging Systems PARTNER Messaging requires programming for both the communications system and PARTNER Messaging. Some features must first be programmed on the communications system. Then PARTNER Messaging programming is performed, followed by additional communications system programming.

  • Page 46: Additional Voice Messaging System Programming

    3 Setting Up Your System Quick Reference Guide • If Automated Attendant Service will be used at night, make sure a Night Service Button (#503) is assigned at extension 10. • Assign appropriate Outgoing Call Restrictions (#401) as well as Allowed Phone Numbers List (#407) or Disallowed Phone Numbers Lists (#404) to voice messaging extensions.

  • Page 47: Programming System Features

    Programming System Features Overview This chapter describes the programming of a few of the most commonly used system-wide features: • System Speed Dial • Dialing Restrictions and Permissions • Groups of Extensions A table listing all the system-wide features (designated by a # code) appears later in this chapter.

  • Page 48: Dialing Restrictions And Permissions

    4 Programming System Features Quick Reference Guide To program System Speed Dial numbers: Press at extension 10 or 11. Select a three-digit code by pressing and dialing three digits between 600 and 699. Enter the number. For example, to program 555-4757, press 5554757 To mark the System Speed Dial number to override dialing restrictions, precede the number by a...
  • Page 49 Quick Reference Guide 4 Programming System Features SECURITY ALERT: While procedures that restrict dialing are very effective, absolute protection against misuse cannot be guaranteed. System telephones give you more protection against such misuse than single-line telephones. Therefore, you should install system telephones where restricting telephone use is important.
  • Page 50 4 Programming System Features Quick Reference Guide Do one of the following: • To change the telephone number you just entered, press repeat Steps 4 and 5. • To delete the telephone number you just entered, press • To add other telephone numbers to this list, press and repeat Steps 4 and 5.
  • Page 51 Quick Reference Guide 4 Programming System Features Disallowed Phone Number Lists (#404) Use this feature to specify telephone numbers that users cannot dial. For example, you may want to prevent calls to a specific telephone number or to categories of numbers, such as international numbers. You can create up to eight Disallowed Phone Number Lists of up to 10 telephone numbers each.
  • Page 52 4 Programming System Features Quick Reference Guide Disallowed List Assignments (#405) Use this feature to assign up to eight Disallowed Phone Number Lists to specific extensions. You must use Disallowed Phone Number Lists (#404) to create the lists of disallowed telephone numbers before you use this procedure. To assign Disallowed Phone Number Lists to an extension: f00ss#405 Press...
  • Page 53 Quick Reference Guide 4 Programming System Features This procedure is the most extreme way to restrict dialing. For example, an extension with a line set to In Only or No Access cannot select the line to dial out—even for numbers on the Emergency Phone Number List (#406). To restrict an extension from making calls on a specific line: f00ss#302 Press...
  • Page 54 4 Programming System Features Quick Reference Guide Outgoing Call Restriction (#401) Use this feature to specify the types of outgoing calls that can be made on all lines at an extension. To identify the types of outgoing calls that can be made on all lines at an extension: f00ss#401 Press...

  • Page 55: Groups Of Extensions

    Quick Reference Guide 4 Programming System Features Groups of Extensions Placing extensions into groups allows users to help each other in answering calls. You can set up the groups shown in the following table. Groups of Extensions Group... Description... Calling Group # 502 Group of extensions that can be called at the same time. Any user in the system can ring or page the entire Calling Group;...
  • Page 56 4 Programming System Features Quick Reference Guide Groups of Extensions...

  • Page 57: Programming Telephone Features

    Programming Telephone Features Overview As the System Administrator, you should program telephones at individual extensions with certain features. There are two types of telephone programming: • Centralized Telephone Programming—programming individual telephones from extension 10 or 11. • Extension Programming—programming an individual system telephone from the extension to which it is connected.

  • Page 58: Automatic Line Selection

    5 Programming Telephone Features Quick Reference Guide Automatic Line Selection This feature determines the line or pool a user is connected to after lifting the handset or turning on the speaker to make a call. The system looks for lines or pools in the order specified by Automatic Line Selection and selects the first available line or pool.

  • Page 59: Extension Name Display

    Quick Reference Guide 5 Programming Telephone Features Press the line, pool, or buttons in the desired order. The valid entries for Automatic Line Selection depend upon the type of extension: • Key Extension: Outside system lines, Left Intercom (the factory setting) •...
  • Page 60 5 Programming Telephone Features Quick Reference Guide Valid Character Entries—Continued Letters Numbers J = 51 W = 91 8 = 80 K = 52 X = 92 9 = 90 L = 53 Y = 93 M = 61 Z = 94 To assign a name to an extension: f00ssc Press...

  • Page 61: Line Ringing

    Quick Reference Guide 5 Programming Telephone Features Line Ringing This feature determines how each outside line or pool assigned to an extension rings. You can specify Immediate Ring, Delayed Ring (telephone rings after a 20-second delay), or No Ring. Delayed Ring is useful for backup coverage on shared lines or pools, such as for secretaries who cover each other’s lines.
  • Page 62 5 Programming Telephone Features Quick Reference Guide Line Ringing...

  • Page 63: Maintaining Your System

    Maintaining Your System Overview Once you have set up your system, you will need to maintain it. For example, changes in your business may require additional lines or extensions. And to prepare for emergencies such as power failures, you will want to back up all your customized feature settings so you can restore the system quickly.

  • Page 64: Backup And Restore

    6 Maintaining Your System Quick Reference Guide Backup and Restore You should back up the system programming periodically especially if you are changing the processor module or upgrading the system, or before and after any major programming changes. You can back up the programming to either the internal memory of the PARTNER ACS R7.0 processor module or a Backup/Restore PC Card.
  • Page 65 Quick Reference Guide 6 Maintaining Your System Backup Programming—Automatic (#123) Use this feature to set up the automatic backup of all programming (except the system date, and time). When Backup Programming—Automatic is set to Active Internal or Active PC Card, the information is backed up at 2:00 a.m. on the next day to either the internal memory of the processor module or a Backup/Restore PC Card.
  • Page 66 6 Maintaining Your System Quick Reference Guide Backup Programming—Manual (#124) Use this feature to manually back up all the programming (except the system date and time) to either the internal memory of the processor module or a Backup/Restore PC Card. To begin a manual backup of system settings: If you want to back up to a PC Card, verify that only one Backup/Restore Card is in the processor module.
  • Page 67 Quick Reference Guide 6 Maintaining Your System Restore Programming (#125) Use this feature to reinstate your system and telephone programming (except the System Day and System Time) to the settings saved on the processor module or a PC Card at the last system backup (manual or automatic). You should restore the system settings if your system settings become corrupted, if you make changes and decide you would rather use the former settings, or if you replace your processor module and want to retain the system settings you had on the...
  • Page 68 6 Maintaining Your System Quick Reference Guide If the Backup/Restore PC Card is fresh from the factory, and no backups have been recorded on it yet, the filenames are PC CARD MAN . ****** and PC CARD AUTO . ******, respectively. (These file names are also used for the internal flash memory files.) You cannot use these files for a restore;...

  • Page 69: Battery Replacement

    Quick Reference Guide 6 Maintaining Your System Battery Replacement The processor module uses two user-replaceable AAA alkaline batteries. These batteries provide enough power to retain the system programming settings during a power failure for 45 days to six months, depending on the freshness of the batteries.

  • Page 70: Using A Pc Card

    6 Maintaining Your System Quick Reference Guide Using a PC Card Follow these steps to upgrade your system’s software with a PC card: CAUTION: Before starting, verify that you have batteries installed in the processor module by viewing the display of the telephone at extension 10. If you have a 5-slot carrier, move the carrier’s On/Off switch to the “Off”...
  • Page 71 Quick Reference Guide 6 Maintaining Your System Power up the system: Reconnect the power cord. CAUTION: The power cord should hang straight down from the connector, flush against the plastic case. Do not install the power cord at an angle to the case or with a loop in it.
  • Page 72 6 Maintaining Your System Quick Reference Guide Do not remove the PC card. The card automatically converts to a backup/restore and remote access card. If you removed other PC cards, PVM or ASA/DXD, for example, power down the system and reinstall the PC cards after the upgrade is complete.

  • Page 73: Upgrading 1600 Dsl And 012E Module Firmware

    Quick Reference Guide 6 Maintaining Your System Upgrading 1600 DSL and 012E Module Firmware PARTNER ACS Release 7.0 provides a firmware upgrade capability for the 1600 DSL module, which is equipped with programmable flash memory. The firmware to upgrade this module resides on a Backup/Restore PC Card. PARTNER ACS Release 7.0 provides a firmware upgrade capability for the 012E module, which is equipped with programmable flash memory.

  • Page 74: Upgrading T1 Module Firmware

    6 Maintaining Your System Quick Reference Guide Upgrading T1 Module Firmware PARTNER ACS Release 7.0 provides a firmware upgrade capability for the T1 module, which is equipped with programmable flash memory. The firmware to upgrade this module can resides on a Backup/Restore PC Card. The steps to perform a firmware upgrade are the same as those to upgrade the system software.

  • Page 75: Adding New Modules

    Quick Reference Guide 6 Maintaining Your System Adding New Modules Adding new modules to an existing 5-slot carrier is very similar to installing the control unit. Use these instructions if you are adding modules to an existing 5-slot carrier. If you are upgrading from a stand-alone PARTNER ACS processor module to a 2-slot carrier, see “Wall-Mounting a Stand-Alone Processor Module and a 2-Slot Carrier”...
  • Page 76 6 Maintaining Your System Quick Reference Guide Before you insert the new module, make sure that the T1 module (if used) or 1600 DSL module (if used) is in the leftmost slot and that all 400 (or 200) modules are installed to the right of all 012E, 308EC, or 206 modules. If you need to move a module to accommodate the new one, see “Replacing Modules”...

  • Page 77: Replacing Modules

    Quick Reference Guide 6 Maintaining Your System Perform the following steps to replace the cover: Position the carrier cover over the modules so that the openings on the top of the carrier cover align correctly with the tabs at the top of the installed 5-slot carrier and modules.
  • Page 78 6 Maintaining Your System Quick Reference Guide For a 2-slot carrier configuration, do the following: Remove the long screw at the bottom of the modules. Remove the screws that attach the carrier to the modules. Pull the carrier to the right to remove it. Slide the top module to the left to disengage its interlocking mounting tracks from the processor module.
  • Page 79 Quick Reference Guide 6 Maintaining Your System Replacing Modules in a 5-Slot Carrier Replacing a module in a 5-slot carrier involves many of the steps used in installing the modules. CAUTION: Before starting, verify that you have batteries installed in the processor module by viewing the display of the telephone at extension 10.
  • Page 80 6 Maintaining Your System Quick Reference Guide If you are replacing a module with one of a different type, make sure that the T1 module (if used) or the 1600 DSL module (if used) is in the leftmost slot, that all 400 (or 200) modules are installed to the right of all 012E, 308EC, or 206 modules, and that the processor module remains in the center slot.
  • Page 81 Quick Reference Guide 6 Maintaining Your System Reconnect the power cord. CAUTION: The power cord should hang straight down from the connector, flush against the plastic case. Do not install the power cord at an angle to the case or with a loop in it. Move the carrier’s On/Off switch to the “On”...

  • Page 82: Changing System Settings

    6 Maintaining Your System Quick Reference Guide Changing System Settings If you are upgrading PARTNER ACS Release 7.0 to a newer release by using the PC Card upgrade, all of your system programming settings are converted to work with the new release. However, you may want to consider some additional programming for the features.

  • Page 83: Adding Lines, Pools, And Extensions

    Quick Reference Guide 6 Maintaining Your System Adding Lines, Pools, and Extensions As your business grows or changes, so do your needs for your PARTNER ACS. As you upgrade to newer releases, you must program for new features. As you expand, you can add lines, pools, and extensions to your system.
  • Page 84 6 Maintaining Your System Quick Reference Guide • The system automatically assigns the new line as the last line in the Automatic Line Selection sequence. If you want to change the order, use Automatic Line Selection. Do not use Number of Lines (#104) if you add lines to the system after initial setup because it changes Line Assignment (#301), Line Access Restriction (#302), Automatic Line Selection, and Line Ringing for existing lines back to factory settings.

  • Page 85: Adding New Extensions

    Quick Reference Guide 6 Maintaining Your System Adding New Pools You can create new pools if your system is operating in Hybrid mode. If you add outside lines for use in a new pool, you may need to use the following features: •...
  • Page 86 6 Maintaining Your System Quick Reference Guide Adding Lines, Pools, and Extensions...

  • Page 87: If Something Doesn't Work

    If Something Doesn’t Work Overview This chapter gives you some tips for fixing common problems fast. Your Release Number The software version you have installed on your processor partly determines what your system can do. Before you call the Helpline, identify your software version or release: f 5 9 From a system phone with an LED display, press...

  • Page 88: Clearing A Backup-Failure Alarm

    7 If Something Doesn’t Work Quick Reference Guide Clearing a Backup-Failure Alarm If you use Backup Programming—Automatic (#123) or system initiated backups, and the automatic backup fails, a Backup-Failure Alarm message appears (instead of the default day/date/time message) on the top line of the telephone display at idle extensions 10 and 11.

  • Page 89: 012E Module Power Management

    Quick Reference Guide 7 If Something Doesn’t Work 012E Module Power Management The power supply used in the 012E module is adequate to power the 12 ETR ports under normal conditions. However, if too many large PARTNER telephones (such as the PARTNER-34D) are off-hook with speakerphone volume set to high levels, the power supply could be overloaded.

  • Page 90: Telephone Problems

    7 If Something Doesn’t Work Quick Reference Guide Telephone Problems Telephone Problems Problem... Check this... Telephone doesn’t ring Ringer volume may be too low. Do Not Disturb or Call Forwarding may be turned on. Line Ringing may not be set to Immediate. Telephone may be faulty;...
  • Page 91 Quick Reference Guide 7 If Something Doesn’t Work Telephone Problems—Continued Problem... Check this... Intercom Autodialer Is the telephone cord plugged into the right jack of doesn’t work the DSS? Is the Intercom Autodialer plugged into an electric outlet? Telephone cord may be defective; switch cords and try again.

  • Page 92: Calling Problems

    7 If Something Doesn’t Work Quick Reference Guide Calling Problems Calling Problems Problem... Check this... Can’t make outside Is Forced Account Code Entry assigned to this extension? calls Is your dial mode (touch-tone or rotary) incorrect? Use Dial Mode (#201) to reset it. Has someone changed the Outgoing Call Restriction for the extension? Did someone lock the extension with Station Lock? Use...
  • Page 93 Quick Reference Guide 7 If Something Doesn’t Work Calling Problems—Continued Problem... Check this... Calls are answered If Automatic System Answer and/or Direct Extension Dial automatically is turned on, turn it off. If an auxiliary device (fax, modem, voice messaging system, answering machine) answers when it should not; either: •...

  • Page 94: System Problems

    7 If Something Doesn’t Work Quick Reference Guide System Problems System Problems Problem... Check this... Call rings continuously, You may be using Automatic System Answer or but no one at other end Direct Extension Dial on a system that doesn’t support far end disconnect;...

  • Page 95: T1 Module Problems

    Quick Reference Guide 7 If Something Doesn’t Work T1 Module Problems Refer to the PARTNER ACS R7.0 PC Administration online help. T1 Module Problems...

  • Page 96: 1600 Dsl Module Problems

    7 If Something Doesn’t Work Quick Reference Guide 1600 DSL Module Problems 1600 DSL Module Problems Problem... Check this... The connection between The 1600 DSL module and the gateway used by the the 1600 DSL module service provider are not communicating properly. and the service Either something is faulty in the 1600 DSL module, or provider’s gateway is not...

  • Page 97: Tip/Ring Device Problems

    Quick Reference Guide 7 If Something Doesn’t Work Tip/Ring Device Problems Tip/Ring Device Problems Problem... Check this... Tip/ring device does not Device does not recognize the distinctive ringing answer pattern used by the system. Set Distinctive Ring (#308) for that extension to Not Active. Tip/ring device does not Device does not recognize the intercom dial tone dial out properly...
  • Page 98 7 If Something Doesn’t Work Quick Reference Guide Tip/Ring Device Problems...

  • Page 99: System Programming Flow Charts

    System Programming Flow Charts System Programming Flow Chart—How to Use To use the following sets of Flow Charts, follow these instructions first: Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11. •...
  • Page 100 System Flow Chart—System Automatic System Answer Automatic System Answer Mode System Date Direct Extension Dial Delay Button # 1 1 2 # 1 2 1 # 1 0 1 Dial Dial Dial # 1 1 1 Dial Dial the date (MMDDYY) Dial a ring delay number (0–9) Dial 1=Hold 2 rings...
  • Page 101 System Flow Chart—System (Continued) Hold Reminder Tone # 1 2 7 Dial Dial 0=Not Active 1=10 seconds 2=20 seconds 3=30 seconds 4=45 seconds 5=60 seconds 6=90 seconds 7=120 seconds 8=150 seconds 9=180 seconds Mode of Operation # 1 9 8 Press Enter the system password Dial 1=Key (factory setting)
  • Page 102 System Flow Chart—System Speed Dial Numbers To program a number: To remove a number: f 00 f 00 Press to enter programming mode Press to enter programming mode Press Press Dial a three-digit code (600–699) Dial the System Speed Dial number’s code (600-699) Dial the telephone number—up to 28 digits including special characters.
  • Page 103 System Flow Chart—Extensions Line Assignment Display Language Forced Account Code Entry # 3 0 1 # 3 0 3 # 3 0 7 Dial Dial Dial Dial a system extension # Dial a system extension # Dial a system extension # To remove all existing line assignments, Dial 1=English Dial 1=Assigned...
  • Page 104 System Flow Chart—Extensions (Continued) Caller ID Log All Calls Pool Access Restriction External Hotline # 3 1 9 # 3 1 5 Dial Dial # 3 1 1 Dial Dial a system extension # Dial a system extension # Dial a system extension # Dial a pool number (880, 881, 882, or 883) Dial 1=Assigned Call Coverage Rings...
  • Page 105 System Flow Chart—Dialing Restrictions and Permissions Disallowed List Assignments Allowed List Assignments Outgoing Call Restriction # 4 0 5 # 4 0 8 # 4 0 1 Dial Dial Dial Dial a system extension # Dial a system extension # Dial a system extension # Dial a list # (1–8) Dial a list # (1–8)
  • Page 106 System Flow Chart—Groups Pickup Group Extension Night Service Group Extensions VMS Hunt Schedule # 5 0 1 # 5 0 4 Dial # 5 0 7 Dial Dial Dial a group # (1–4) Dial a system extension # Dial line number Dial an extension # (10–57) Dial 1=Assigned to group Dial 1=Always...
  • Page 107 System Flow Chart—Auxiliary Equipment SMDR Top Of Page Fax Machine Extensions Doorphone 2 Extension Dial # 6 0 9 Dial # 6 0 1 Dial # 6 0 5 Dial a system extension # Dial any extension (except 10, 11, or the first two extensions of any 206 or 308EC Dial 1=Assigned SMDR Output Format...
  • Page 108 System Flow Chart—Auxiliary Equipment (Continued) Music-On-Hold Volume Dial # 6 1 4 Dial 1= Application Programming Interface (API) Dial # 6 1 5 Dial 1=API On 2=API Off Application Programming Interface (API) Internal Monitor Dial # 6 1 6 Dial 1=All Calls 2=External Calls Loudspeaker Paging Line Dial...
  • Page 109 Centralized Telephone Programming Flow Chart—How to Use To use the Centralized Telephone Programming Flow Chart, follow these instructions first: Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11. • To Enter Programming Mode : f 0 0 —...
  • Page 110 Centralized Telephone Programming Flow Chart NOTE: Program Automatic Line Selection or Extension Name Display first...then Line Ringing. Automatic Line Selection Auto Dial Numbers—Outside and Inside Call Pickup Press a programmable button Press a programmable button Press Press the line/pool/intercom buttons in the To program an outside number: Press desired order...
  • Page 111 Centralized Telephone Programming Flow Chart—Continued Conference Drop Remote Call Forwarding Group Calling—Ring/Page Manual Signaling Press a programmable button Press a programmable button For ringing group: Press a programmable button f 0 6 Press a programmable button f 1 3 f 1 1 Press Press Press...
  • Page 112 Extension Telephone Programming Flow Chart—How to Use To use the Extension Telephone Programming Flow Chart, follow these instructions first: To Program at an extension, use the following procedure: • To Start programming : f 0 0 — Press — The green light next to buttons on which lines or pools are assigned for the extension show the current Line Ringing settings.
  • Page 113 Extension Telephone Programming Flow Chart Account Code Entry Background Music Caller ID Inspect Press a programmable button Press a programmable button Press a programmable button with lights f 1 2 f 1 9 Press Press f 1 7 Press Extension Name Display Call Coverage Press Press a programmable button...
  • Page 114 Extension Telephone Programming Flow Chart—Continued Contact Closure 1 Record-A-Call Group Calling—Ring/Page Manual Signaling Press a programmable button Press a programmable For ringing group: Press button with lights Press a programmable button f 1 3 Press a programmable button Press f 2 4 Press f 4 1 Press...
  • Page 115 Extension Telephone Programming Flow Chart—Continued Touch-Tone Enable Press a programmable button f 0 8 Press VMS Cover Press a programmable button f 1 5 Press Voice Interrupt On Busy Talk-Back Press a programmable button f 1 8 Press Voice Mailbox Transfer Press a programmable button f 1 4 Press...

This manual is also suitable for:

Partner advanced communications system 7.0

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