Avaya PARTNER ACS Installation And Use Manual page 96

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PARTNER Advanced Communications System Installation, Programming, and Use
Any users who have access to Caller ID line(s) receive Caller ID information on their system
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display telephones. You can restrict users from viewing Caller ID information by using the
following:
– For ringing calls, you can block Caller ID from being displayed at specific extensions by
restricting access to the Caller ID lines. Use Line Access Restriction (#302) to restrict
access to lines, Pooled Access Restriction (#315) to restrict access to all lines within a
specific pool, or both procedures for pooled extensions that have pools and lines.
– For active calls, you can activate Privacy at your extension to prevent other users from
joining your calls and from accessing the Caller ID information displayed at your
extension.
– For held calls, use Exclusive Hold rather than Hold to prevent other users from picking up
your held call and from accessing the Caller ID information associated with the held call.
There are two ways to inspect Caller ID lines:
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– If you are active on a call, you automatically get Caller ID information for that call.
However, If you want to view Caller ID information for a second call without ending the
active call or putting it on hold, use Caller ID Inspect (see
page 8-18).
– If you are not active on a call, you can press line buttons to view Caller ID information for
those lines. However, keep in mind that if you pick up the handset, you will join or answer
the call shown on the display.
Caller ID information does not display for extensions active on Conference Calls.
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If you receive a call routed to your extension by Direct Extension Dial, a voice messaging
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system, or automated attendant, the Caller ID information is passed to your extension when
you answer the call.
If you transfer a call, the Caller ID information is passed to the destination extension.
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If you send calls for Call Coverage, the Caller ID information is not passed to the covering
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extension. "Coverage Call for XX" appears instead so the user at the covering extension can
identify the person for whom the call was originally intended.
Caller ID information is displayed if you Join a call; however, you cannot join a call at any
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extension that has Privacy activated.
Caller ID information is displayed if users pick up calls with Direct Line Pickup–Active Line,
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Call Pickup, or Group Pickup.
For incoming calls, Caller ID information appears only when a call is audibly alerting at an
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extension. This means that extensions with Do Not Disturb activated or extensions that have
lines with Line Ringing set to No Ring do not receive Caller ID information. However, Caller
ID information is displayed once the call is answered or if the line is preselected.
Caller ID Programming
4-10
"Caller ID Inspect (F17)" on