At Idle Extensions 10 And 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display Shows "Backup Failed:systembusy - Avaya PARTNER ACS Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use
Slide the switch on the PC card
up to the nonprotected position
Figure 11-1. Write-Protect Tab on a Backup/Restore PC Card
Enter Backup Programming–Automatic (#123) and select Option 3 to clear the alarm display
(see "Clearing a Backup-Failure Alarm" on page
Display Shows "Backup Failed:Check Card"
at Idle Extensions 10 and 11
Possible Cause 1: The Backup/Restore PC Card was removed while the backup was in progress.
What to do: Check to see whether the PC Card was removed. If it was not, go to Possible Cause 2.
If it was, power down the system, reinsert the PC Card, and reapply power to the system. The
backup is rescheduled for the next day at 2:00 a.m.
Enter Backup Programming–Automatic (#123) and select Option 3 to clear the alarm display
(see "Clearing a Backup-Failure Alarm" on page
Possible Cause 2: The Backup/Restore PC Card or the processor module is corrupted.
What to do: Try to do a backup using the manual backup procedure–Backup Programming–
Manual (#124)–to test the system.
If the backup completes successfully, the problem may be solved. An automatic backup is
I
rescheduled for the next day at 2:00 a.m. Enter Backup Programming–Automatic (#123)
and select Option 3 to clear the alarm display (see
11-4).
If the backup fails, try to determine whether the problem is a corrupted PC Card or a corrupted
I
processor module by trying the backup twice using two different Backup/Restore PC Cards:
– If the system will not write to either PC Card, the processor module is probably corrupted;
call the helpline number listed on the front, inside cover.
– If the system writes to one of the PC Cards, the original PC Card is corrupted. See
"Obtaining Products" in the PARTNER Customer Support document to order a new
Backup/Restore PC Card.
Problems with Automatic Backup
11-22
11-4).
11-4).
"Clearing a Backup-Failure Alarm" on page