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Avaya PARTNER ACS System Planner Manual

Advanced communications system
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PARTNER
Advanced Communications System
System Planner
518-456-161
Issue 4
March 2002

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Summary of Contents for Avaya PARTNER ACS

  • Page 1 ® PARTNER Advanced Communications System System Planner 518-456-161 Issue 4 March 2002...

  • Page 2: Warranty

    The final responsibility for securing both this system and its networked equipment rests with you — an Avaya Inc. system administrator, your telecommunications peers, and your managers. Avaya Inc. does not warrant that this product or any of its networked equipment is either immune from or will prevent either unauthorized or malicious intrusions. Avaya Inc.

  • Page 3: Ordering Information

    Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc. Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as reference to Avaya Inc. The exception is cross references to books published prior to May 1, 2001, which may retain their original Lucent titles.
  • Page 5 We'd like your opinion . . . We welcome your feedback on this document. Your comments can be of great value in helping us improve our documentation. ® PARTNER Advanced Communications System System Planner Issue 4, March 2002 518-456-161 . Please rate the effectiveness of this document in the following areas: Excellent Good Fair Poor...

  • Page 7: General Information

    Internet Security-Related Issues There are certain security risks associated with using the 1600 DSL module due to its Internet connections. Appendix A provides a Security Notification Checklist. As the authorized installer, you should review this information with your customer to ensure all security requirements are understood.
  • Page 9 ® PARTNER Advanced Communications System Table of Contents Form Required Page No. Form A–Customer Information Form B–System Configuration: Lines Form C–Extension Settings Form C1–Extension Settings Worksheet Form C–Extension Settings: Feature Descriptions 11—14 Form D–Auxiliary Equipment If you are attaching auxiliary equipment. Form E–System Configuration: Default Settings If you wish to change certain system defaults.
  • Page 10 ® PARTNER Advanced Communications System Table of Contents TOC - ii...
  • Page 11 ® PARTNER Advanced Communications System Form A–Customer Information USTOMER ILLING ILLING HONE UMBER USTOMER ONTACT ONTACT HONE UMBER ERSON TO BE RAINED RAINEE HONE UMBER /AE P ALES ERSON ALES HONE UMBER ENERAL ONTRACTOR ONTRACTOR HONE UMBER (only required if new construction) NSTALLATION DDRESS NSTALLATION...

  • Page 12: Service Verification

    ® PARTNER Advanced Communications System Form A: Instructions for Customer Information Service Verification In almost all cases, the default telephone service provided by your local Phone Company will be appropriate for the PARTNER system. However, if you are switching telephone systems from a competitor's system to a PARTNER system, or if this is the first time telephone service is being established at this site, you will need to verify that your local phone company is providing you with default telephone service (Loop Start) or the installation of your PARTNER system may not be completed on the expected due date.
  • Page 13 ® PARTNER Advanced Communications System Form B–System Configuration: Lines Who is the customer contact responsible for the layout of the system? Name: __________________ Telephone: __________________ If the line is a personal or dedicated line fill in the following Line Desired Telephone Equipment Call NSWERING...
  • Page 14 ® PARTNER Advanced Communications System Form B: Instructions for System Configuration: Lines COLUMN 2: D ESIRED ELEPHONE UMBERS Write in the telephone numbers assigned to each line. Please list the lines that will be used by multiple extensions first, then list dedicated and/ or personal lines.
  • Page 15 ® PARTNER Advanced Communications System COLUMN 6: Write in the owner (or assigned auxiliary equipment) for the personal or dedicated line. COLUMN 7: Check the box if you wish the owner of the personal or individual line to have the ability to activate Call Coverage for that line. COLUMN 8: Write in the extension number of the owner of the personal or individual line.
  • Page 16 ® PARTNER Advanced Communications System Form C–Extension Settings Note: See Form C1 to enter character codes for Ext. Display. INES SSIGNED HONE HANGE EFAULT ETTINGS with Ringing Options WNER ISPLAY Forced Call Voice up to 20 UTTON Distinctive Abbrev. Acct Coverage Interrupt EATURES...
  • Page 17 ® PARTNER Advanced Communications System Form C–Extension Settings (Continued) INES SSIGNED HONE HANGE EFAULT ETTINGS with Ringing Options WNER ISPLAY Forced Call Voice up to 20 UTTON Distinctive Abbrev. Acct Coverage Interrupt EATURES Intermed Delayed No Ring Lang Ring Ringing Privacy Code Rings on Busy...
  • Page 18 ® PARTNER Advanced Communications System Form C1–Extension Settings Worksheet May be used if Ext. Display is checked on Form C. Character Codes Ext. Letters: Jack Write 2-Digit Code for Each Character To Be Displayed–See Table at Right A = 21 N = 62 B = 22 O = 63...
  • Page 19 ® PARTNER Advanced Communications System Form C1–Extension Settings Worksheet (Continued) Character Codes Ext. Letters: Jack Write 2-Digit Code for Each Character To Be Displayed–See Table at Right A = 21 N = 62 B = 22 O = 63 C = 23 P = 71 D = 31 Q = 72...
  • Page 20 ® PARTNER Advanced Communications System Form C: Instructions for Extensions Settings 5 — L OLUMN INES SSIGNED WITH INGING PTIONS List the lines (or pool code for a pool of lines, if appropriate) that you would like assigned to each extension. For each line you enter, you have the option of listing it as an immediate ringing line, a delayed ringing line, or a no ring line.

  • Page 21: Feature Descriptions

    ® PARTNER Advanced Communications System Form C–Extension Settings: Feature Descriptions Feature Descriptions Ext. 10 Button Light Button Light Only Required Recommended EATURE ESCRIPTION Automatic System (ACS R2.0 or later only) Turns Automatic System Answer on and off. When the feature Answer is on, a call that is not answered by the receptionist is answered by the system;...
  • Page 22 ® PARTNER Advanced Communications System Feature Descriptions–(Continued) Ext. 10 Button Light Button Light Only Required Recommended EATURE ESCRIPTION Caller ID Inspect When a user at a display phone is already on a call, this feature shows Caller ID information for another line (if Caller ID information is available on that line) without disconnecting the current call or putting it on hold.
  • Page 23 ® PARTNER Advanced Communications System Feature Descriptions–(Continued) Ext. 10 Button Light Button Light Only Required Recommended EATURE ESCRIPTION Manual Signaling - Beeps the designated extension. If the user presses first, pressing the button places a Voice voice-signaled intercom call to the extension, or transfers a call with a voice-signaled announcement.
  • Page 24 ® PARTNER Advanced Communications System Feature Descriptions–(Continued) Ext. 10 Button Light Button Light Only Required Recommended EATURE ESCRIPTION Last Number Redials the last outside number dialed (maximum 28 digits). This feature is useful for immediately Redial redialing a busy number. Manual Signaling This feature applies only to PARTNER and MLS-model phones.
  • Page 25 ® PARTNER Advanced Communications System Form D–Auxiliary Equipment Please check the box next to any auxiliary equipment you have attached to your phone or phone system. System vs. Line/Extension based Auxiliary Equipment System Battery Backup Uninterruptible Power Supply Fax Machine Music-on-Hold ASA/DXD Card Call Waiting...
  • Page 26 ® PARTNER Advanced Communications System Form D: Instructions for Auxiliary Equipment The following settings may be useful for auxiliary equipment: For a dedicated line (such as a Fax line, see Form B), assign the line to the equipment extension and remove it from other extensions. To prevent other extensions from interrupting calls, write “A” (Assigned) in the Automatic Extension Privacy (#304) column.
  • Page 27 ® PARTNER Advanced Communications System Form E–System Configuration: Default Settings For many features, your PARTNER system is pre-programmed with a default setting. In the table below, either confirm the default setting (see backside of page for details on these) or write in the preferred setting. How many lines are assigned to each extension? Lines 31 (R4) If you wish to use a password for Night Service and dialing restrictions, write the 4-digit password.
  • Page 28 ® PARTNER Advanced Communications System Form E: Instructions for System Configuration: Default Settings 1: L UESTION INES PER XTENSION For the PARTNER ACS processor or 308EC module, the default setting assigns 3 lines to each extension. For the 206 module, the default setting assigns 2 lines to each extension. For the 400 module, the default setting assigns 4 lines to each extension.

  • Page 29: Forms F1-F5: System Configuration: Lists

    ® PARTNER Advanced Communications System Forms F1-F5: System Configuration: Lists In this form, you need to create five different tables. One for each of the following: System Speed Dial Disallowed and Allowed Lists Hunt Groups Forced Account Code Customized Extensions/Pool Access Restrictions Forms F1-F5: System Configuration: Lists...
  • Page 30 ® PARTNER Advanced Communications System Form F1–System Speed Dial Optional for PARTNER Advanced Communications System. For additional instructions, see next page. To Dial: On system phones, press + 3—digit code. On standard phones, press + 3—digit code while receiving intercom dial tone. Code Name/Company Telephone No.

  • Page 31: General Guidelines

    ® PARTNER Advanced Communications System Form F1: System Speed Dial Supplemental Instructions With System Speed Dialing, a user can dial a stored number by pressing four buttons: the f button (# on a standard phone) followed by a 3-digit code. Storing a telephone number as a Speed Dial number lets users dial more quickly. Other kinds of numbers–such as account codes and other dialing sequences–also can be stored as Speed Dial numbers.

  • Page 32: Telephone Number

    ® PARTNER Advanced Communications System Telephone Number Write the number exactly as it should be dialed. Numbers can be up to 28 digits, including the digits 0 — 9 , * , # , and the special dialing functions discussed next. To store a telephone number, include the dial-out code, toll-call prefix, and area code (if needed), along with the number. Form F1: System Speed Dial Supplemental Instructions...
  • Page 33 ® PARTNER Advanced Communications System Form F2a–Disallowed Lists Disallowed Phone Number Lists (#404) Required only if Disallowed List Assignment (#405) is specified on Form F5. Write the telephone numbers that users are prevented from dialing. List 1 List 2 List 3 List 4 List 5 List 6...
  • Page 34 ® PARTNER Advanced Communications System Form F2b–Allowed Lists Allowed Phone Number Lists (#407) Required only if Allowed List Assignment (#408) is specified on Form F5. Write the telephone numbers that users can dial regardless of assigned restrictions. List 1 List 2 List 3 List 4 List 5...
  • Page 35 ® PARTNER Advanced Communications System Form F2a & F2b: Instructions for Creating Disallowed and Allowed Lists Use this form to specify lists of Disallowed and Allowed telephone numbers. You can create up to 8 lists each of Disallowed and Allowed telephone numbers. Each list can have up to 10 numbers. 1.
  • Page 36 ® PARTNER Advanced Communications System Form F3–Hunt Groups Hunt Group Extensions (#505) Assign Extensions to Hunt Groups Assign Extensions to Hunt Groups Form F3–Hunt Groups...
  • Page 37 ® PARTNER Advanced Communications System Form F3: Instructions for Identifying Hunt Group Assignments To assign extensions to any of the following groups (each extension can be in one or more groups), write the group number or place a check mark in the appropriate columns.
  • Page 38 ® PARTNER Advanced Communications System Form F4–Forced Account Code Forced Account Code List (#409) Entry Account Code (up to 6 digits) Write Description Entry Account Code (up to 6 digits) Write Description Entry Account Code (up to 6 digits) Write Description 1.
  • Page 39 ® PARTNER Advanced Communications System Form F4: Instructions for Forced Account Codes Forced Account Code List (#409) If an extension has been designated for Forced Account Code Entry (#307) on Form F4, the user must dial an account code before an outside telephone number can be dialed.
  • Page 40 ® PARTNER Advanced Communications System Form F5–Customized Extensions/Pool Access Restrictions Identify Extension Settings Identify Restrictions/Permissions Identify Identify Line Ringing (CTP) Option if different if different from default if different from default Group Assignments from default Hybr Hybrid Write line numbers or pool access Write line numbers Mode Mode...
  • Page 41 ® PARTNER Advanced Communications System Form F5–Customized Extensions/Pool Access Restrictions (Continued) Identify Extension Settings Identify Restrictions/Permissions Identify Identify Line Ringing (CTP) Option if different if different from default if different from default Group Assignments from default Hybrid Write line numbers or pool access Write line numbers Mode codes in each column to show desired...
  • Page 42 ® PARTNER Advanced Communications System Form F5: Instructions for Pool Access Restrictions Pool Access Restriction (#315) By default, access to all lines and pools is set to No Restriction. To change the default, write the line numbers or pool access codes in the appropriate columns, as follows: Outgoing only—User can place outside calls and receive only transferred calls on specified line or pool.
  • Page 43 ® PARTNER Advanced Communications System ® PARTNER ACS 1600 DSL Module Planning Checklist Use this job aid to help you collect, organize and record the settings necessary for a PARTNER installation that includes the 1600 DSL module. Always double-check this data before allowing this document to be used to program the module. There is a worksheet at the end of this document that you can use for settings that will not fit in the table.
  • Page 44 ® PARTNER Advanced Communications System Required Information Notes Sample values Enter values for current installation 2. Custom DSLAM If your SDSL provider uses a DSLAM not included on Lucent Stinger settings the list at right, you must obtain and program the Nokia information in this section to complete the configuration.
  • Page 45 ® PARTNER Advanced Communications System Required Information Notes Sample values Enter values for current installation Transmit/Receive CIR The Committed Information Rate (CIR) to and from the provider. Default values may be used unless instructed by provider. Value should be the same for both voice and data PVCs.
  • Page 46 ® PARTNER Advanced Communications System Required Information Notes Sample values Enter values for current installation 5. VoIP settings Obtain these settings if your SDSL provider uses VoIP with the Lucent PathStar or other VoIP voice gateway. These settings are in addition to the required ATM or Frame Relay settings.

  • Page 47: User Password

    ® PARTNER Advanced Communications System Required Information Notes Sample values Enter values for current installation 10/100BaseT Ethernet Specifies the size of the network to which the LAN port 255.255.255.0 is connected. subnet mask User ID Restricts access to the 1600 DSL at the User level. myID Case-sensitive.
  • Page 48 ® PARTNER Advanced Communications System Required Information Notes Sample values Enter values for current installation Static Binding IP Links a host to an address using MAC number. See worksheet (if necessary) 192.168.32.33 address 00:c0:d5:d4:da:2c Allows multiple LAN hosts to access the Internet behind E (to enable);...
  • Page 49 ® PARTNER Advanced Communications System Required Information Notes Sample values Enter values for current installation Spanning Tree: Max Spanning Tree: Forward Delay Spanning Tree: Path Cost 1. Obtained from SDSL provider 2. Obtained from ISP 3. Obtained from customer/LAN VAR ®...
  • Page 50 ® PARTNER Advanced Communications System Worksheet for extended values Use the following space to note values that will not fit in the Planning Checklist table. For example, NAT addresses, firewall considerations, routing values, etc. ® PARTNER ACS 1600 DSL Module Planning Checklist...

  • Page 51: Appendix A: Security Notification And Checklist

    Throughout each of these phases, customers, manufacturers, and service providers each have specific roles and responsibilities. As a manufacturer, Avaya Inc. acknowledges the following responsibilities: • Develop a system that can provide robust barriers against fraudulent entry.
  • Page 52 ® PARTNER Advanced Communications System • Implement customer applications in a manner that is as secure as possible, or with appropriate warnings to customers who choose to accept less than recommended security. • Avoid introducing any new risks when providing maintenance or other support. The customer must accept the following responsibilities: •...
  • Page 53 ® PARTNER Advanced Communications System ® PARTNER ACS 1600 DSL Module — Security Checklist System Administration Notes Router Password changed from default. Confirm switch password is secure (covered Provides double security when pass-thru used. on another check list). Data Network Access Security Notes Need for filters has been reviewed and The 1600 DSL module, or the Internet Service Provider, might...
  • Page 54 ® PARTNER Advanced Communications System Appendix A: Security Notification and Checklist...

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