Call Coverage (F20,Xx,Xx)- Release 2.0 Or Later; Using Background Music; Call Coverage (F20,Xx,Xx); Release 2.0 Or Later - Avaya PARTNER ACS Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use

Using Background Music

To turn Background Music on:
1. From a system telephone with a speaker, press the programmed button, or press
If the telephone is idle, you hear Background Music. If the Background Music button has
lights, the green light turns on.
2. To adjust the volume of Background Music, use the telephone's volume control buttons while
listening to the Background Music.
To turn Background Music off, press the programmed button, or press
If the Background Music button has lights, the green light turns off.

Call Coverage (F20,XX,XX)–

Release 2.0 or Later

Use this feature to redirect all intercom, transferred, and outside calls on lines assigned ownership
from a user's extension to another system extension (where XX is a system extension number) for
coverage. When Call Coverage is activated, covered calls are routed to the covering extension
after a specified number of rings. Callers can then leave a message with the person at the
covering extension. This feature helps users who want their callers to have personalized service
when they are unable to answer calls.
Considerations
Use a system display telephone for the covering extension so the user can identify coverage
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calls. Coverage Call for XX appears on the display when a coverage call rings at a
covering extension instead of Caller ID information, if available.
If the covering extension has an Auto Dial button for the originating extension, the light shows
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green flutter while the coverage call is ringing at the covering extension. If the user at the
extension lifts the handset, he or she is connected to this call.
Intercom, transferred, and outside calls on lines assigned ownership can be covered.
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Group calls, forwarded calls, transfer-return calls, voice-signaled calls, Voice Interrupt On
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Busy calls, Wake-Up Service calls, and calls to doorphone alert extensions cannot be
covered.
Do not designate any of the extensions in Hunt Group 7, which contains the extensions
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associated with the voice messaging system, as a covering extension.
A single extension can cover multiple extensions; however, an extension programmed for Call
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Coverage can have only one covering extension. Only one Call Coverage button can be
programmed per extension.
If you activate Call Coverage at your extension, you still can intercept an outside call routed
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for coverage by pressing the outside line button.
Call Coverage (F20,XX,XX)– Release 2.0 or Later
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