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Manuals and User Guides for Avaya Phone Manager Pro. We have
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Avaya Phone Manager Pro manual available for free PDF download: User Manual
Avaya Phone Manager Pro User Manual (96 pages)
IP Office
Brand:
Avaya
| Category:
Software
| Size: 1.31 MB
Table of Contents
Table of Contents
3
Getting Started
7
Introduction
7
Phone Manager Feature Comparison
9
Getting Started
11
Logging in
11
Phone Manager
13
Main Window
13
Call Status
14
Call History
15
Account Codes
24
Call Park Area
27
Configure Menu
28
PBX Configuration Information
29
Configure Directory
30
Directory Entry
31
Configure_Preferences
32
Do Not Disturb
33
Door Release
36
Agent Mode
36
Short Cut Keys
37
Screen Pop
37
Audio Codec
39
Compact Mode
40
Date & Time Setting
42
Clock Type
43
Instant Messaging
44
Personal Distribution Lists
45
Creating a Personal Distribution List
46
Adding Members from an Existing Personal Distribution Lists
46
Default Sizing
46
Profile
47
Functions Menu
48
Call
50
Call (with Account Code)
51
Transfer
52
Account Code
53
Absent Status
53
Call Handling Icons
54
Function Keys
55
Hands Free Operation
56
PC Softphone Operation
56
Agent Mode Operation
57
IP Office Conferencing Center
58
Help Menu
58
Configuration
59
Configuring Your Preferences
59
Speed Dials
60
External Speed Dials
60
Changing the External Default Number
60
Internal Speed Dials
61
Speed Dial Tooltips
62
Edit Speed Dial Form
63
Directory Entries
64
Create a Directory Entry
64
Edit a Directory Entry
64
Delete a Directory Entry
64
Make a Call Using a Directory Entry
64
Create a Directory Entry from an Existing Call
65
Create an MS Outlook Contact from an Existing Call
65
Default Sizing
65
Call Handling
67
Make a Call
67
Hands Free
67
PIN Restrictions
68
Receive a Call
69
Place Call on Hold
69
Take a Call off Hold
69
End a Call
69
Redial a Number
69
Callback an Unanswered Incoming Call
69
Tag a Call
70
Clear a Call
70
Transfer a Call
70
Blind Transfer a Call
70
Transfer a Call to Another User's Voicemail
71
Tag a Transferred Call
71
Create a Conference Call
71
Remove a Member from a Conference
71
Collect Your New Voicemail Messages
72
Reclaim a Call
72
Park a Call
72
Unpark a Call
72
Tag a Parked Call
72
IP Office 40DHB0002USAR Issue 13A (22Nd September
73
Call Tag Form
74
Answer a Call
74
Answer a Call Waiting
74
Set Ringback When Free
74
Set an Absent Message
75
Making a Call with an Account Code
76
Delete All Calls from the Call History
76
Working with Queues
76
How to
77
Take Your Calls from Another Extension
77
Forward Your Calls to Another Location
78
Set Do Not Disturb (DND)
79
Set a Do Not Disturb Exception Number
79
Transfer Back to Forwarded Extension
80
Turn Call Waiting On/Off
80
Turn Voicemail On/Off
80
Turn Voicemail Ringback On/Off
80
Turn off Hook Operation On/Off
81
Select the Tabs to Show in Call History
81
Create a Speed Dial
81
Create a Speed Dial Group Member
82
Create a Speed Dial from the IP Office Directory
83
Create a Instant Message Speed Dial
83
Edit a Speed Dial
84
Delete a Speed Dial
84
Make a Call Using a Speed Dial
85
Create a Speed Dial to a User's Extension
85
Create a Speed Dial While Creating a Directory Entry
85
Using Account Codes
86
To Make a Call Using an Account Code
86
To Assign an Account Code to a Call in Progress
86
Account Code Required
86
Using an Account Code Once a Call Is in Progress
86
System Administration
87
Hints & Tips for System Administrators
87
IP Office 40DHB0002USAR Issue 13A (22Nd September
88
Glossary
89
Index
93
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