Canon imageRUNNER ADVANCE C5255 Series Service Manual page 249

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Technology > Embedded RDS > E-RDS Setup > Steps to Service Call button settings
● Steps for service call request
Users should follow the instructions as described below to request a service call.
1. Touch the [Counter Check] button on the control panel to display the Check Counter
screen.
2. Touch the [Monitoring Service] button, and touch the [Service Call] button on the Monitoring
Service screen.
3. Touch the [New Request] button on the Service Call screen.
CAUTION:
When a service call has been already requested, another service call cannot be sent.
The previous service call needs to be canceled, or a service technician needs to
perform processing for service call completion.
2 Technology > Embedded RDS > E-RDS Setup > Steps to Service Call button settings
4. Select the request details and touch the [Request] button.
NOTE:
E-RDS generates an alarm of service call request at this timing, and sends the alarm to
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5. If the service call request is successful, "The service call request has been sent."
is displayed. If "Could not send the service call request." appears, refer to the
"Troubleshooting" and repeat until "The service call request has been sent." is displayed.
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