Error Code And Strings - Canon imageRUNNER ADVANCE C5255 Series Service Manual

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Technology > Embedded RDS > Error code and strings
No.14
Q: Some part of information seems to be suppressed as screens passes: Settings/
Registration > Preferences > Network > TCP/ IP Settings, when the device is connected
with a PS server unit. How the authentication information such as CA certificate is dealt?
A: The certificate-related items are displayed. Even when the device is connected with a PS
Server Unit, E-RDS functions.
No.15
Q: Counter information could not be sent at the scheduled send time due to the power of this
machine being turned OFF. Will the counter information be sent later when the power of
this machine is turned ON?
A: Yes. When a scheduled send such as that for counter could not be executed due to the
power of this machine being turned OFF, etc., and the scheduled send time has already
passed at power-on, the send is executed immediately.
The following shows data send according to the status of this machine.
Send types
Power ON
Scheduled send Sent
Immediate send Sent
(Service call log / Alarm log / Jam log)
*1: Immediately sent if the send time has already passed at power-on.
*2: Sent after recovery from sleep mode.
2 Technology > Embedded RDS > Error code and strings
Status of this machine
Power OFF Sleep
*1 *2
Not sent Sent
*2
- Sent
T-2-101

Error code and strings

The following error information is output in the communication error log details display screen.
(Here, "server" means UGW.)
• The error information are displayed in the following form.
[*] [Error strings] [Method name] [Error details provided by UGW]
NOTE:
"*" is added to the top of the error text in the case of an error in communication test
(method name: getConfiguration or communicationTest) only.
No. Code Error strings
1 0000 0000 SUSPEND: mode Unmatched Operation Mode
changed.
2 0500 0003 SUSPEND: Rebooting the device while
Communication test the communication test had
is not performed. not been performed although
E-RDS is enabled.
3 0xxx 0003 Server schedule is Blank schedule data have
not exist been received from UGW.
4 0xxx 0003 Communication test Communication test has not
is not performed completed.
5 84xx 0003 E-RDS switch is A communication test has
setted OFF been attempted with the
E-RDS switch being OFF.
6 8600 0002 Event Registration Processing (event processing)
8600 0003 is Failed within the device has failed.
8600 0101
8600 0201
8600 0305
8600 0306
8600 0401
8600 0403
8600 0414
8600 0415
7 8700 0306 SRAM version Improper value is written
unmatch! in at the head of the Main
Controller PCB 2 SRAM
domain of E-RDS.
8 8700 0306 SRAM AeRDS Improper value is written
version unmatch! in at the head of the Main
Controller PCB 2 SRAM
domain of Ae-RDS.
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Cause Remedy
Initialize the E-RDS setting
(ERDS-DAT).
Perform a communication test
(COM-TEST).
Perform and complete a
communication test (COM-
TEST).
Perform and complete a
communication test (COM-
TEST).
Set E-RDS switch (E-RDS)
to 1, and then perform a
communication test (COM-
TEST).
Turn the device OFF/ ON.
If the error persists, replace
the device system software.
(Upgrade)
Turn the device OFF/ ON.
Turn the device OFF/ ON.
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