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2
The Help message will be cleared after the supervisor's
HELP button is depressed.
Agent Login
Primary Agents
The Primary Agent Assignment feature allows the stations
serving as primary agents to be entered into the ACD
group. Agents can login to both a primary and secondary
group. A primary agent's ACD calls from their primary
group are always presented ahead of any ACD calls in their
secondary group.
1. Press the PRIMARY AGENT flexible button (if pre-
programmed). The display shows:
-or-
Dial [571]+ [UUU]. (UUU = 550-565)
2. Enter your 4-digit ID. Confirmation sound is heard and
display updates with new primary agent number listed.
Only Digital Telephones are capable of activating this
feature.
A Flexible button must be programmed to use some of
the following features. Refer to
Flexible Buttons
EN T ER AG E NT ID
M M/ DD/ Y Y
Figure 1: Primary Setup Display
Programming
.
HH:MM:SS
Agent Login
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