Table of Contents
Advertisement
016-454 DNS Dynamic Update RAP
DNS Dynamic Update failed.
Initial Actions
Power Off/On
Procedure
Print a Configuration Report and have the customer confirm that the DNS settings listed under
the main header "Communication Settings" are correctly set in the machine.
Confirm with the customer's system administrator whether their DNS server allows Dynamic
DNS registration using IPv6 address.
If the customer does not want the Dynamic DNS Registration setting enabled in the machine,
perform the following steps to disable the setting from within the machine's CentreWare Inter-
net Services web page:
•
Click the Properties tab.
•
Enter the System Administrator User Name and Password (default admin, 1111) if
prompted.
•
Click the Connectivity folder, then the Protocols folder.
•
Click TCP/IP and enter a new Host Name (obtained from the customer) into the Host
Name field.
•
Click Apply and reboot the machine when prompted.
Initial Issue
WorkCentre 5335 Family Service Documentation
016-455 SMTP Server Time-out RAP
There is no response from the SMTP server within the specified time (60sec).
Initial Actions
Power Off/On
Procedure
Verify that the customer can print to the machine. The customer can print
Y
N
The customer can open the machine's CentreWare Internet Services web page from
their PC
Y
N
Verify that the green link LED is lit next to the Ethernet port on the side of the
machine when the customer's network cable is connected.
Print a machine Configuration Report and have the customer verify that the TCP/IP
settings are correct.
Refer to
you can print from your PWS, contact your next level of support.
Have the customer contact the Xerox Customer Support Center to obtain help for their
printing problem.
Disconnect the customer's network cable from the machine and try to send an email from the
machine. Press the Job Status button on the UI, then select the Completed Jobs tab and
select the Email job that was just attempted to see the fault code Fault 016-781 is declared
by the machine.
Y
N
Reload the machine software
If the problem persists, contact your next level of support
Print a Configuration Report and have the customer verify that the SMTP Server settings are
correct. If they are, then have the customer contact the Customer Support Center.
07/2011
2-183
BUS Updated 12/2011
GP 1
and try printing from your PWS to verify that the machine will print. If
(GP
16)
Status Indicator RAPs
016-454, 016-455
Advertisement
Table of Contents
