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016-533 Kerberos Authentication Protocol Error 37 RAP
The time setting for the machine and the Kerberos (a computer network authentication proto-
col, which allows nodes communicating over a non-secure network to prove their identity to
one another in a secure manner) Server are set at different times or the Daylight Saving Time
settings are different and should be the same.
Procedure
Do the following:
1.
Enter CE Mode, refer to
Entering and Exiting Service Rep. Mode
nostics, refer to
Accessing UI
Diagnostics. Select the
Diagnostics screen.
2.
Check and record the Time and Daylight Saving Time settings.
3.
Have the System Administrator check the Time and Daylight Saving Time settings for the
Kerberos Server.
4.
Adjust the Time and/or the Daylight Time setting that does not agree with the Kerberos
Server in
Date /
Time.
5.
Exit UI Diagnostics. The machine should reboot with the time change.
If the problem persists, perform the following steps at the machine UI:
1.
Enter CE Mode
2.
Press the Machine Status button and then select the Tools tab.
3.
Select System Settings, then Common Settings and then Machine / Clock Timers
4.
Enable the setting NTP Time Synchronization
5.
Select the setting Time Server Address and enter the Kerberos Server Name or IP
Address that can be found on the Configuration Report.
6.
Save the settings and reboot the machine.
If the problem persists, have the customer contact the Xerox Customer Support Center
Status Indicator RAPs
016-533, 016-534
016-534 LDAP RAP
There was a Kerberos server authentication protocol error. The realm assigned to the machine
does not exist on the Kerberos server or the machine is not connecting to the Kerberos server
address.
Initial Actions
Power Off/On
Procedure
and access the UI Diag-
Check that the realm name and Kerberos server address settings on the machine are correct.
Date / Time
from the Maintenance/
If connected with Windows 2000 or Windows 2003 Server, make sure the realm name is in
upper case characters.
07/2011
2-198
BUS Updated 12/2011
Initial Issue
WorkCentre 5335 Family Service Documentation
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