016-575 Dns Server Error In Ftp Rap; 016-576 Server Connection Error In Ftp Rap - Xerox workcentre 5335 series Service Manual

016-575 DNS Server Error in FTP RAP

In FTP scan, the server was not found on DNS.
Procedure
Print a Configuration Report and have the customer confirm that the DNS settings listed under
the main header "Communication Settings" are correctly set in the machine.
Have the customer confirm that the Default File Destination or Alternate File Destination set-
tings listed on the last page of the report are correctly set in the machine.
If the customer has entered the Host Name of their FTP Server into the File Destination set-
tings, then have them enter the IP Address of their FTP server into the machine.
If the problem persists, then have the customer refer to the product's System Administrator
Guide to be sure that the machine is properly configured or have them contact the Xerox Cus-
tomer Support Center.
Status Indicator RAPs
016-575, 016-576

016-576 Server Connection Error in FTP RAP

In FTP scan, there is a problem with the connection to the server.
Procedure
Verify that the customer can print to the machine. The customer can print
Y N
The customer can open the machine's CentreWare Internet Services web page from
their PC
Y N
Verify that the green link LED is lit next to the Ethernet port on the side of the
machine when the customer's network cable is connected.
Print a machine Configuration Report and have the customer verify that the TCP/IP
settings are correct.
Refer to
you can print from your PWS, contact your next level of support.
Have the customer contact the Xerox Customer Support Center to obtain help for their
printing problem.
Disconnect the customer's network cable from the machine and try to send an email from the
machine. Press the Job Status button on the UI, then select the Completed Jobs tab and
select the Email job that was just attempted to see the fault code Fault 016-781 is declared
by the machine.
Y N
Reload the machine software
If the problem persists, contact your next level of support
Print a Configuration Report and have the customer verify that the SMTP Server settings are
correct. If they are, then have the customer contact the Customer Support Center.
07/2011
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BUS Updated 12/2011
GP 1 and try printing from your PWS to verify that the machine will print. If
(GP 16)
WorkCentre 5335 Family Service Documentation
Initial Issue