016-554 Attestation Agent Error 554 (Configuration_Error) Rap; 016-555 Attestation Agent Error 555 (Service_Isnot_Working) Rap - Xerox workcentre 5335 series Service Manual

016-554 Attestation Agent Error 554
(CONFIGRATION_ERROR) RAP
The existence check for the specified user in the event of an authentication error has failed.
The domain user reference login name or the reference password of the ApeosWare Authenti-
cation Agent domain is incorrect.
Procedure
Set the domain user reference login name or the reference password of the ApeosWare
Authentication Agent domain to the correct items.
Status Indicator RAPs
016-554, 016-555
016-555 Attestation Agent Error 555
(SERVICE_ISNOT_WORKING) RAP
Timed out when connecting to the authentication server.
The ApeosWare Authentication Agent cannot connect to the database or the Active Directory.
Procedure
Check that the ApeosWare Authentication Agent can connect to the database or the Active
Directory.
Refer to the ApeosWare Authentication Agent User Guide for solutions.
07/2011
2-204
BUS Updated 12/2011
Initial Issue
WorkCentre 5335 Family Service Documentation