Troubleshooting - Canon imageRUNNER ADVANCE C5045 Series Service Manual

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Q13: In order to confirm Service mode menu transmission, are some set up by the device
side? Moreover, what is Service mode menu set as the object of transmission?
A13: No steps peculiar to Transmitting Servicemode menu.
Following servicemode data will be sent to UGW at each event mentioned below.
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Troubleshooting

No.1
A communication test (COM-TEST) results NG!
Causes: Initial settings or network conditions is incomplete.
Remedy: Check and take actions mentioned below.
1) Check network connections
Is the status indicator LED for the HUB port to which the main unit is connected ON?
YES: Proceed to Step 2).
NO: Check that the network cable is properly connected.
2) Confirm loop back address
a) Settings/ Registration/ Registration > System administration settings > Network settings
> TCP/ IP settings > IPv4 settings > PING command. Input 127.0.0.1, and touch the Start
button.
Is the response from the host displayed?
YES: Proceed to Step 3).
NO: There is a possibility that the main unit's network settings are wrong. Check the details
of the IPv4 settings once more.
F-2-255 F-2-255
3) Confirmation from another PC connected to same network.
a) Request the user to ping the main unit from a PC connected to same network.
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F-2-256 F-2-256
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