Canon imageRUNNER ADVANCE C5045 Series Service Manual page 187

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A detailed description of the error appears below 'Information'. Touch the OK button to return
to the log screen.
No.2
A communication test results NG! even if network setting is set properly .
Causes: No proper firmware has been installed, or E-RDS settings have not been completed.
Remedy: The following points should be checked.
1. Check the firmware compatibility of device
2. Check network conditions such as proxy server settings and so on.
3. Check the E-RDS setting values.
- Check the communication log from COM-LOG.
- Check whether RGW-ADDRESS or RGW-PORT settings has changed.
No.3:
There was a log, indicating "Device is not ready, try later" in error details of COM-LOG list.
Causes: A certain problem occurred in networking.
Remedy: Check and take actions mentioned below.
1) Check networking conditions and connections.
2) Turn on the power supply of a device and perform a communication test (servicemode >
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COPIER > Function > INSTALL > E-RDS > COM-TEST about 60 seconds later.
No.4
"Unknown error" is displayed though a communication test has done successfully.
Causes: A certain problem was in the server side, or possibly a network load has been added.
Remedy: The following points should be checked.
1. Change data transmission schedules, and then see how things going.
2. Try again after a period of time. If the same error persists, check the UGW status with a
network and UGW administrator.
F-2-259 F-2-259
No.5 Enabling Service Browser (BRWS-ACT) results NG!
Cause: A communication test with UGW has not been performed yet.
Remedy: Touch COM-TEST and complete the communication test with UGW.
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F-2-260 F-2-260
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