Canon C5051 User Manual
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Canon C5051 User Manual

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See also: Service Manual , Maintenance Manual
Maintenance Guide
Please read this guide before operating this product.
After you finish reading this guide, store it in a safe place for future reference.
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Summary of Contents for Canon C5051

  • Page 1 Maintenance Guide Please read this guide before operating this product. After you finish reading this guide, store it in a safe place for future reference.
  • Page 3 ADVANCE C5051/C5045/C5035/C5030 Maintenance Guide...

  • Page 4: Manuals For The Machine

    Manuals for the Machine The manuals for this machine are divided as follows. Please refer to them for detailed information. Guides with this symbol are included on the accompanying CD-ROM. (See footnote on the Guides with this symbol are printed manuals. next page.) •...
  • Page 5 • Comprehensive Manual for Basic Operations and Handling Your e-Manual Machine - Before You Start Using This Machine - How to Use This Manual - Basic Operations - Optional Products - Settings/Registration - Problem Solving - Maintenance - Practical Workflows - Copy - Fax - Scan and Send - Scan and Store - Access Stored Files - Fax/I-Fax Inbox - Secured Print - Web Access - Scanner - Quick Menu - Status Monitor/Cancel - Print - Network - Remote UI - MEAP - Security - Software To view the manual in PDF format, Adobe Reader/Acrobat Reader/Acrobat is required. If Adobe Reader/Acrobat Reader/Acrobat is not installed on your system, please download it from the Adobe Systems Incorporated website (http://www.adobe.com).
  • Page 6 How This Manual Is Organized Routine Maintenance Chapter 1 Troubleshooting Chapter 2 Appendix Chapter 3 Includes the index. Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, as we are constantly improving our products, if you need an exact specification, please contact Canon.

  • Page 7: Table Of Contents

    Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii How To Use This Manual .
  • Page 8 Inner Finisher-A1 (Optional) ................2-31 Inside the Top Cover of the Staple Finisher-C1/Booklet Finisher-C1 (Optional) .

  • Page 9: Preface

    Preface Thank you for purchasing the Canon imageRUNNER ADVANCE C5051/C5045/C5035/C5030. Please read this manual thoroughly before operating the product to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference.

  • Page 10: Keys Used In This Manual

    Screen shots of the touch panel display used in this manual are those taken when the following optional equipment is attached to the imageRUNNER ADVANCE C5051 : the Duplex Color Image Reader Unit-B1, Super G3 FAX Board, Inner Finisher-A1, and Cassette Feeding Unit-AD1.

  • Page 11: Illustrations Used In This Manual

    Illustrations Used in This Manual Illustrations used in this manual are those displayed when the imageRUNNER ADVANCE C5051 has the following optional equipment attached to it: the Duplex Color Image Reader Unit-B1, Super G3 FAX Board, Inner Finisher-A1, and Cassette Feeding Unit-AD1.

  • Page 12: Trademarks

    Trademarks Apple and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. Windows is a trademark or a registered trademark of Microsoft Corporation in the U.S. and/or other countries. Other product and company names herein may be the trademarks of their respective owners. Copyright Copyright 2009 by Canon Inc.
  • Page 13 Routine Maintenance This chapter describes how to load paper, perform routine cleaning operations, and replace consumables, such as toner and staple cartridges. Paper Drawers ....................1-2 Loading Paper .

  • Page 14: Paper Drawers

    Paper Drawers This section describes how to load paper into the paper drawers. • The following paper sizes can be loaded into Paper Drawers 1, 2, 3, and 4. Paper Drawer 1: Custom size (5 1/2" × 7 1/8" to 12" × 15 3/8" (139.7 mm × 182 mm to 304.8 mm × 390 mm)), LGL, LTR, LTRR, STMTR, and EXEC Paper Drawer 2: Custom size (5 1/2"...
  • Page 15 Press and release the button on the paper drawer in which you want to load paper. Grip the handle, and pull out the paper drawer until it stops. Open a package of paper, and remove the paper stack. When loading paper, take care not to cut your hands on the edges of the paper. •...
  • Page 16 Load the paper stack into the paper drawer . Even out the edges of the paper stack. Load the paper stack against the right wall of the paper drawer. • Paper which has been rolled or curled must be straightened out prior to use. •...

  • Page 17: Adjusting A Paper Drawer To Hold A Different Paper Size

    Adjusting a Paper Drawer to Hold a Different Paper Size If you want to load a different paper size into a paper drawer, follow the procedure described below to adjust the paper drawer guides. Only LTR transparencies can be used. Make sure that the left guide is set to ‘LTR’ when loading transparencies in a paper drawer. If transparencies of a different size (other than LTR) are loaded in a paper drawer, the paper size and remaining amount of paper will not be detected correctly.
  • Page 18 Squeeze the lever on the front guide, as shown below . Without releasing the lever, slide the front guide to align it with the mark for the desired paper size . Front Guide Slide the guide until it clicks. Adjust the guides correctly to avoid causing a paper jam, dirty prints, or making the inside of the machine dirty. Load the appropriate size paper into the paper drawer .

  • Page 19: Paper Deck Unit-B1 (Optional)

    Paper Deck Unit-B1 (Optional) If you attach the Paper Deck Unit-B1 to the machine, you have one additional source of paper for printing jobs. The Paper Deck Unit-B1 holds up to 2,700 sheets of paper (20 lb bond (80 g/m If the machine is in the Sleep mode (the touch panel is not displayed, and only the main power indicator is lit), you may not be able to open the paper deck unit.
  • Page 20 Open a package of paper, and remove the paper stack . When loading paper, take care not to cut your hands on the edges of the paper . • Rewrap any remaining paper in its original package, and store it in a dry place, away from direct sunlight. •...
  • Page 21 Close the paper deck unit . The inside lifter automatically rises, and the machine becomes ready for printing. When closing the paper deck unit, be careful not to get your fingers caught, as this may result in personal injury . Paper Deck Unit-B1 (Optional)

  • Page 22: Envelope Feeder Attachment-D1 (Optional)

    Envelope Feeder Attachment-D1 (Optional) This section explains how to use the Envelope Feeder Attachment-D1. The Envelope Feeder Attachment-D1 can only be attached to Paper Drawer 2. How to Use the Envelope Feeder Attachment The following five types of envelopes can be loaded into the envelope feeder attachment: COM10 No.10, Monarch, DL, ISO-B5, and ISO-C5.

  • Page 23: Preparing The Envelopes

    Preparing the Envelopes This section explains how to prepare the envelopes before loading them into the paper drawer. Using curled, creased, or folded envelopes may cause paper jams. Load envelopes after following the procedure below. Take five envelopes, loosen them as shown, and stack them together . Repeat this step five times for each set of five envelopes.
  • Page 24 Hold down the four corners of the envelopes firmly, so that they and the sealed or glued portion stay flat. Flap • If you use envelopes that have glue attached to their flaps, the glue may melt due to the heat and pressure of the fixing unit. •...

  • Page 25: Loading Envelopes

    Loading Envelopes This section explains how to load envelopes into Paper Drawer 2. Press and release the button on Paper Drawer 2. Grip the handle, and pull out the paper drawer until it stops. Move the left guide as far as it can go. Left Guide 1-13 Envelope Feeder Attachment-D1 (Optional)
  • Page 26 Load 10 envelopes at a time with the side you want to print on facing up . While loading the envelopes, press down on the left side of the receptacle to lock them into place . Load the envelopes, as shown below. Front Align the leading edges of the envelopes, and make sure that they are held in place under the claw.
  • Page 27 Slide the left guide to align it with the envelopes . Left Guide Gently push the paper drawer back into the machine until it clicks into place in the closed position . When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury .

  • Page 28: Loading The Envelope After Specifying The Size

    Loading the Envelope after Specifying the Size This section explains how to load the envelopes that where specified in Settings/Registration into the envelope cassette. Make sure that you change the envelope settings from the Settings/Registration screen before carrying out the following procedure.
  • Page 29 Pull and lift the paper drawer out of the machine by holding its left and right sides with both hands . Remove the envelopes that are loaded in the paper drawer (several envelopes at a time) . Slide the left guide to align it with the mark for the desired paper size . Left Guide Loosen the two screws fixing the front width guide of the envelope feeder attachment .
  • Page 30 Press down on the envelope receptacle, and move the front width guide to align it with the mark of the desired envelope size . Fix the front width guide in place with the screws . Move the back width guide of the envelope feeder attachment in accordance with steps 6 to 8 . 1-18 Envelope Feeder Attachment-D1 (Optional)
  • Page 31 Load 10 envelopes at a time with the side you want to print on facing up . While loading the envelopes, press down on the left side of the receptacle to lock them into place . Load the envelopes, as shown below. Front Align the leading edges of the envelopes, and make sure that they are held in place under the claw.
  • Page 32 Select whether to use the envelope you set as 'ENV .1' or 'ENV .2' . If you want to use the envelope you set as ‘ENV .1’: ☐ Turn the paper size dial to ‘1’ . Doing so enables the envelope size and type stored in ENV.1 in Register Envelope Drawer in Settings/Registration to be loaded. If you want to use the envelope you set as ‘ENV .2’: ☐...

  • Page 33: Feeder (Optional)

    Feeder (Optional) Replace the stamp cartridge when the stamp mark is faint or no longer visible. When replacing the stamp cartridge, take care not to allow ink to come into contact with your hands or clothing. If ink gets onto your hands or clothing, wash it off immediately with cold water.
  • Page 34 Remove the old stamp cartridge, using tweezers . Push in the new stamp cartridge until it clicks, using tweezers . • Insert the stamp cartridge so that it is not slanted. • Insert the stamp cartridge properly, or paper jams may occur. Close the stamp cover .
  • Page 35 Close the cover of the document scanning area until it clicks . When closing the covers, be careful not to get your fingers caught, as this may result in personal injury . Close the feeder . • When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury . •...

  • Page 36: Replacing The Stamp Cartridge (Color Image Reader Unit-B1)

    Replacing the Stamp Cartridge (Color Image Reader Unit-B1) Open the feeder cover, and then open the inner cover . Stamp Cartridge Inner Cover Remove the old stamp cartridge, using tweezers . 1-24 Feeder (Optional)
  • Page 37 Push in the new stamp cartridge until it clicks, using tweezers . • Make sure that the stamp cartridge is not protruding from the surface. • Insert the stamp cartridge properly, or paper jams may occur. Gently close the inner cover, and then close the feeder cover . When closing the covers, be careful not to get your fingers caught, as this may result in personal injury .

  • Page 38: Inner Finisher-A1 (Optional)

    Inner Finisher-A1 (Optional) This section describes the procedure for replacing the staple cartridge in the Inner Finisher-A1. Replacing the Staple Cartridge When the Inner Finisher-A1 is almost out of staples and the staple cartridge must be replaced a screen prompting you to replace the staple cartridge appears on the touch panel display.
  • Page 39 Press the area indicated by PUSH on both side of the staple cartridge, and then pull out the staple case . Insert the new staple cartridge . Press the spring-loaded case down until it clicks into place. • Use only staple cartridges intended for use with this machine. •...
  • Page 40 Remove the seal holding the staples together, by pulling it straight out . If you pull it out at an angle, it may tear. Make sure that you pull the seal straight out. Gently push the staple case into the finisher until it is securely in place . Close the front cover of the finisher .

  • Page 41: Staple Finisher-C1/Booklet Finisher-C1/External 2/3 Hole Puncher-B1 (Optional)

    Staple Finisher-C1/Booklet Finisher-C1/External 2/3 Hole Puncher-B1 (Optional) This section describes the procedure for replacing the staple cartridge in the Staple Finisher-C1 or Booklet Finisher-C1, and how to remove the punch waste from the External 2/3 Hole Puncher-B1. Replacing the Staple Cartridge in the Stapler Unit When the Staple Finisher-C1 or Booklet Finisher-C1 is almost out of staples, and the staple cartridge in the stapler unit must be replaced, a screen prompting you to replace the staple cartridge appears on the touch panel display.
  • Page 42 Press the area indicated by PUSH on both side of the staple cartridge, and then pull out the staple case . Insert the new staple cartridge . Press the spring-loaded case down until it clicks into place. • Use only staple cartridges intended for use with this machine. •...
  • Page 43 Gently push the staple case into the stapler unit, until it is securely in place . Close the front cover of the finisher . Booklet Finisher-C1 Staple Finisher-C1 When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury . After the cover is closed, the stapler unit may automatically perform a "dry"...

  • Page 44: Replacing The Staple Cartridge In The Saddle Stitcher Unit

    Replacing the Staple Cartridge in the Saddle Stitcher Unit When the saddle stitcher unit of the Booklet Finisher-C1 is almost out of staples, and the staple cartridge must be replaced, a screen prompting you to replace the staple cartridge appears on the touch panel display. Follow the procedure described below to replace the staple cartridge.
  • Page 45 Pull out the empty staple cartridge, holding it by its left and right sides . Insert the new staple cartridge . Push the staple cartridge in until it clicks into place. Only one staple cartridge can be inserted at a time. Pull the stapler unit of the saddle stitcher unit towards you, and then push it down into its original position .
  • Page 46 Gently push the saddle stitcher unit back into its original position . Close the front cover of the finisher . When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury . When you have replaced the staple cartridge, be sure to manually reposition the staples in the saddle stitcher unit.

  • Page 47: Removing Punch Waste

    Removing Punch Waste When the punch waste tray of the External 2/3 Hole Puncher-B1 becomes full, a screen prompting you to remove the punch waste appears on the touch panel display. Follow the procedure described below to remove the punch waste. This procedure is necessary only if the External 2/3 Hole Puncher-B1 is attached.
  • Page 48 Return the punch waste tray to its original position . If the punch waste tray is not securely in place, you cannot make prints in the Hole Punch mode. Close the front cover of the punch waste tray . When closing the front cover of the punch waste tray, be careful not to get your fingers caught, as this may result in personal injury .

  • Page 49: Replacing The Toner Cartridge

    Replacing the Toner Cartridge When the message <Replace toner cartridge. (black)> is displayed on the touch panel display, press [ ] on the bottom right and replace the toner cartridge for the displayed color. When the Black toner or all of the toners run out completely and prints can no longer be made, a screen with instructions on how to replace the toner cartridge appears on the touch panel display.
  • Page 50 Press [ If the Black toner or all of the toners run out, this step is not necessary. Open the toner replacement cover, holding both sides . Select the color of the toner you want to replace from the display on the control panel → press [Remove Toner Cartridges] .
  • Page 51 Wait for the internal cover to open automatically, and pull the toner cartridge out of the toner supply port. Cyan, Magenta, or Black Toner Cartridge Yellow Toner Cartridge If the internal cover does not automatically open because of reasons such as closing of the toner replacement cover, an error message is displayed.
  • Page 52 Twist the protective cap of the new toner cartridge in the direction of the arrow to remove it . Do not touch the tip of the toner cartridge or subject it to shock by hitting it . Doing so may cause the toner cartridge to leak .
  • Page 53 Close the internal cover . Cyan, Magenta, or Black Toner Cartridge Yellow Toner Cartridge If the toner cartridge is not inserted, you cannot close the internal cover. When closing the internal cover, be careful not to get your fingers caught, as this may result in personal injury . Close the toner replacement cover .

  • Page 54: Replacing The Waste Toner Container

    Replacing the Waste Toner Container When the waste toner container is full, the message <Replace the waster toner container.> appears on the touch panel display. Follow the instructions on the touch panel display, and the procedure described below to help you replace the waste toner container.
  • Page 55 Pull out the waste toner container . When removing the waste toner container, be careful not to tilt it, as the toner may spill and get onto your hands or clothing . If toner gets onto your hands or clothing, wash them immediately with cold water . Washing them with warm water will set the toner, and make it impossible to remove the toner stains .
  • Page 56 Close the front cover of the main unit . When closing the front cover, be careful not to get your fingers caught, as this may result in personal injury . 1-44 Replacing the Waste Toner Container...

  • Page 57: Routine Cleaning

    Routine Cleaning If the original is not copied clearly, clean the following parts of the machine. For high-quality printouts, we recommend cleaning these parts once or twice a month. • Platen glass • Feeder and the underside of the feeder •...

  • Page 58: Manual Feeder Cleaning

    Manual Feeder Cleaning If originals that have been fed through the feeder have streaks or appear dirty, clean the feeder's scanning area and the rollers. Do not dampen the cloth too much, as this may damage the original or break the machine . If the document feed scanning area is dirty, documents may not be scanned clearly, and the size of the document may not be detected correctly.
  • Page 59 Pull the lever above the feeder, and open the document scan cover . Open the document scan cover carefully, as not to scratch the platen glass . Open the inside cover . Clean the feed scanning area with a cloth dampened in water or a mild detergent, and then wipe the area with a soft dry cloth .
  • Page 60 Close the inside cover . Close the document scan cover . Close the feeder . • When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury . • Be aware that the light emitted from the platen glass may be very bright when closing the feeder . •...

  • Page 61: Color Image Reader Unit-B1

    Color Image Reader Unit-B1 • Spin the rollers while cleaning them. • This procedure is necessary only if the Feeder (Color Image Reader Unit-B1) is attached. Pull the lever, and open the feeder cover . Clean the rollers (a total of three places) inside the feeder cover with a cloth dampened with water . Then, wipe the area with a soft, dry cloth .
  • Page 62 Clean the rollers (a total of three places) inside the inner cover with a cloth dampened with water . Then, wipe the area with a soft, dry cloth . Clean the transparent plastic part of the inner cover with a cloth dampened with water . Then, wipe the area with a soft, dry cloth .
  • Page 63 Close the feeder cover . When closing the feeder cover, be careful not to get your fingers caught, as this may result in personal injury . Lift the feeder . Clean the feeder scanning area with a cloth dampened with water . Then, wipe the area with a soft, dry cloth .
  • Page 64 While turning the resin roller, clean the resin roller and the area around the resin roller with a cloth dampened with water . Then, wipe the area with a soft, dry cloth . Close the feeder . • When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury . •...

  • Page 65: Automatic Feeder Cleaning

    Automatic Feeder Cleaning If your originals have black streaks or appear dirty after scanning them through the feeder, clean the rollers of the feeder. This procedure is necessary only if the Feeder is attached. Press (Settings/Registration) → [Adjustment/Maintenance] → [Maintenance] → [Clean Feeder] . Place 10 sheets of blank paper into the feeder →...

  • Page 66: Cleaning The Dust Proof Glass

    Cleaning the Dust Proof Glass If the dust proof glass is dirty, print defects may occur on the print output. Follow the procedure described below to clean the dust proof glass. Open the front cover, holding both sides . Remove the dust proof glass cleaner from the rear side of the front cover by sliding it to the left side . Dust Proof Glass Cleaner 1-54 Routine Cleaning...
  • Page 67 Hold the dust proof glass cleaner so that the pad on the tip is facing down, push it back as far as it goes, and then slowly move it up and down . Clean the four locations as shown below. There are marks on the main unit that indicate the cleaning locations. Check these marks when cleaning the dust proof glass.

  • Page 68: Consumables

    Consumables The following consumables are available from Canon. For more information, contact your local authorized Canon dealer. We recommend that you order paper stock and toner from your local authorized Canon dealer before your stock runs out. Paper Stock In addition to plain paper (11” x 17”, LGL, LTR, and STMT), recycled paper, color paper, transparencies (recommended for this machine), tracing paper, labels, and other types of paper stock are available.
  • Page 69 Toner If a message prompting you to replace the toner cartridge appears on the touch panel display, replace the used toner cartridge with a new one. Toner comes in four colors: black, cyan, magenta, and yellow. Check the toner color that you need to replace before ordering toner from your local authorized Canon dealer. Also, when replacing the toner cartridge, make sure that you replace toner of the correct color.
  • Page 70 Stamp Cartridge The stamp cartridge is used to stamp originals. Use the tweezers provided to remove and replace the stamp cartridge. Genuine Supplies Canon has developed and manufactured Toner, Parts, and Supplies specifically for use in this machine. For optimal print quality and for optimal machine performance and productivity, we recommend that you use Genuine Canon Toner, Parts, and Supplies.
  • Page 71 Troubleshooting This chapter explains what to do in response to a paper jam in the main unit, or optional units, and an error message display. Reducing the Frequency of Paper Jams ..............2-2 Clearing Paper Jams.

  • Page 72: Reducing The Frequency Of Paper Jams

    Reducing the Frequency of Paper Jams If paper jams occur frequently, even though there is no apparent problem with the machine, either one of the following two reasons may be the cause. Follow the instructions described below to reduce the frequency of paper jams. There are torn pieces of paper left inside the machine .

  • Page 73: Clearing Paper Jams

    Clearing Paper Jams If a paper jam occurs, a screen indicating the location of the paper jam appears on the touch panel display. Screens Indicating the Locations of Paper Jams The screen indicating the location of the paper jam and instructions on how to clear the paper jam appear on the touch panel display.
  • Page 74 Example of a Screen Indicating How to Clear the Paper Jam There are some areas inside the machine which are subject to high-voltages . When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock .
  • Page 75 Inspect all paper jam locations indicated on the touch panel display, and remove any jammed paper . See the appropriate pages below for instructions on finding and removing jammed paper. Or, you can follow the instructions on the touch panel display. •...

  • Page 76: Paper Output Unit (Inside The Main Unit)

    After you have removed all of the jammed paper in the locations indicated on the touch panel display, restore all levers and covers to their original positions . Continue to follow the procedure and instructions on the touch panel display . Once you have removed all of the jammed paper in locations other than the feeder, printing or copying resumes.
  • Page 77 Pull out the paper output unit . Remove any jammed paper inside the machine . Push the paper output unit back into its original position . Clearing Paper Jams...
  • Page 78 Gently close the upper right cover and then close the lower right cover until it clicks into place in the closed position . If the Paper Deck Unit-B1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Products.

  • Page 79: Fixing Unit (Inside The Main Unit)

    Fixing Unit (Inside the Main Unit) If a paper jam occurs in the fixing unit area, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 80 The fixing unit and its surroundings are subject to high-temperatures . When removing jammed paper, take care not to touch anything in this area, except the jammed paper and the upper cover . If you cannot remove the jammed paper, return the upper cover of the fixing unit back to its original position, and then remove the jammed paper from the lower part of the fixing unit.

  • Page 81: Entrance Of Duplexing Unit (Inside The Main Unit)

    Entrance of Duplexing Unit (Inside the Main Unit) If a paper jam occurs in the entrance of the duplexing unit, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 82 Remove any jammed paper in the lower part of the duplexing unit . Gently close the upper right cover and then close the lower right cover until it clicks into place in the closed position . If the Paper Deck Unit-B1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Products.

  • Page 83: Duplexing Unit (Inside The Main Unit)

    Duplexing Unit (Inside the Main Unit) If a paper jam occurs inside the duplexing unit, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 84 Gently close the upper right cover and then close the lower right cover until it clicks into place in the closed position . If the Paper Deck Unit-B1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Products.

  • Page 85: Multi-Purpose Tray

    Multi-Purpose Tray If a paper jam occurs inside the multi-purpose tray, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 86 Remove any jammed paper from the multi-purpose tray inside the lower right cover of the main unit . Remove any jammed paper located between the main unit and the lower right cover . Gently close the upper right cover and then close the lower right cover until it clicks into place in the closed position .

  • Page 87: Paper Drawer 1

    Paper Drawer 1 If a paper jam occurs inside Paper Drawer 1, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 88 Grip the handle, and pull out the paper drawer until it stops . Remove any jammed paper . Gently push Paper Drawer 1 back into the machine until it clicks into place in the closed position . When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury .

  • Page 89: Paper Drawer 2

    Close the paper drawer’s upper right cover . If the Paper Deck Unit-B1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Products. When closing the paper drawer’s upper right cover, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 90 Remove any jammed paper . Press and release the button on Paper Drawer 2 . Grip the handle, and pull out the paper drawer until it stops . Remove any jammed paper . 2-20 Clearing Paper Jams...
  • Page 91 Gently push Paper Drawer 2 back into the machine until it clicks into place in the closed position . When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury .

  • Page 92: Cassette Feeding Unit-Ad1 (Optional)

    Cassette Feeding Unit-AD1 (Optional) If a paper jam occurs inside the Cassette Feeding Unit-AD1, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 93 Press and release the button on the paper drawer indicated on the touch panel display . Grip the handle, and pull out the paper drawer until it stops . Remove any jammed paper . 2-23 Clearing Paper Jams...
  • Page 94 Gently push the paper drawer back into the machine until it clicks into place in the closed position . When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury .

  • Page 95: Paper Deck Unit-B1 (Optional)

    Paper Deck Unit-B1 (Optional) If a paper jam occurs in the Paper Deck Unit-B1, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 96 Reconnect the paper deck unit to the main unit . If the screen indicating the paper jam is no longer displayed after reconnecting the paper deck unit to the main unit, proceed to step 7. When reconnecting the paper deck unit to the main unit, be careful not to get your fingers caught, as this may result in personal injury .

  • Page 97: Feeder(Optional)

    Close the paper deck unit . When closing the paper deck unit, be careful not to get your fingers caught, as this may result in personal injury . Follow the instructions on the touch panel display . The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared.
  • Page 98 Pull the lever, and open the feeder cover . Duplex Color Image Reader Unit-B1 Color Image Reader Unit-B1 Remove any jammed originals . If there is difficulty in removing jammed paper, do not try to remove it forcibly, and proceed to step 4. Duplex Color Image Reader Unit-B1 Color Image Reader Unit-B1 Open the inner cover, holding it by its front tab .
  • Page 99 Turn the green feed dial, and remove any jammed originals . Duplex Color Image Reader Unit-B1 Color Image Reader Unit-B1 Close the inner cover . Duplex Color Image Reader Unit-B1 Color Image Reader Unit-B1 When closing the inner cover, be careful not to get your fingers caught, as this may result in personal injury . 2-29 Clearing Paper Jams...
  • Page 100 Close the feeder cover . Duplex Color Image Reader Unit-B1 Color Image Reader Unit-B1 When closing the feeder cover, be careful not to get your fingers caught, as this may result in personal injury . Lift the feeder, and remove any jammed originals . Duplex Color Image Reader Unit-B1 Color Image Reader Unit-B1 2-30...

  • Page 101: Inner Finisher-A1 (Optional)

    Close the feeder . Duplex Color Image Reader Unit-B1 Color Image Reader Unit-B1 • When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury . • Be aware that the light emitted from the platen glass may be very bright when closing the feeder . Follow the instructions on the touch panel display .
  • Page 102 Grip the handle, and open the lower right and upper right covers of the machine . If the Paper Deck Unit-B1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure.
  • Page 103 Remove any jammed paper inside the machine . Pull down the inner guide, and remove any jammed paper . Remove any jammed paper protruding from the output tray . If a paper jam occurs when you are printing in the Staple mode, do not remove the output sheets that are waiting to be stapled. (Printing and stapling resume after you clear the paper jam.) 2-33 Clearing Paper Jams...
  • Page 104 Push the paper output unit back into its original position . When pushing the paper output unit back into its original position, be careful not to get your fingers caught, as this may result in personal injury . Gently close the upper right cover and then close the lower right cover until it clicks into place in the closed position .

  • Page 105: Inside The Top Cover Of The Staple Finisher-C1/Booklet Finisher-C1 (Optional)

    Inside the Top Cover of the Staple Finisher-C1/Booklet Finisher-C1 (Optional) If a paper jam occurs inside the top cover of the Staple Finisher-C1 or Booklet Finisher-C1, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 106 Open the top cover of the finisher, and remove any jammed paper . Booklet Finisher-C1 Staple Finisher-C1 Close the top cover of the finisher . Booklet Finisher-C1 Staple Finisher-C1 When closing the top cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury . Follow the instructions on the touch panel display .

  • Page 107: Inside The Buffer Pass Unit-G1 Of The Staple Finisher-C1/Booklet Finisher-C1 (Optional)

    Inside the Buffer Pass Unit-G1 of the Staple Finisher-C1/Booklet Finisher-C1 (Optional) If a paper jam occurs inside the buffer pass unit of the Staple Finisher-C1 or Booklet Finisher-C1, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.

  • Page 108: Inside The Front Cover Of The Booklet Finisher-C1 (Optional)

    Close the buffer pass unit . When closing the buffer pass unit, be careful not to get your fingers caught, as this may result in personal injury . Follow the instructions on the touch panel display . The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared.
  • Page 109 Tilt the upper delivery guide to the right, and remove any jammed paper . Springs are attached to the upper delivery guide, so it returns to its original position when released. Upper Delivery Guide When releasing the upper delivery guide, be careful not to get your fingers caught, as this may result in personal injury . Tilt the lower delivery guide to the right, and remove any jammed paper .

  • Page 110: Saddle Stitcher Unit (Optional)

    Close the front cover of the finisher . When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury . Follow the instructions on the touch panel display . The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared.
  • Page 111 Turn the knob on the right in the direction of the arrow (counterclockwise) . While pushing in the knob on the left, turn it in the direction of the arrow (clockwise) . Remove any jammed paper protruding from the output part . Tilt the lower delivery guide to the right, and remove any jammed paper .
  • Page 112 Return the lower delivery guide to its original position . When returning the lower delivery guide to its original position, be careful not to get your fingers caught, as this may result in personal injury . Close the front cover of the finisher . When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury .

  • Page 113: External 2/3 Hole Puncher-B1 (Optional)

    External 2/3 Hole Puncher-B1 (Optional) If a paper jam occurs inside the External 2/3 Hole Puncher-B1, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 114 Remove any jammed paper . Open the top cover of the finisher, and remove any jammed paper . Booklet Finisher-C1 Staple Finisher-C1 Close the top cover of the finisher . Booklet Finisher-C1 Staple Finisher-C1 When closing the top cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury . 2-44 Clearing Paper Jams...
  • Page 115 Close the top cover of the puncher unit . When closing the top cover of the puncher unit, be careful not to get your fingers caught, as this may result in personal injury . Close the front cover of the punch waste tray . When closing the front cover of the punch waste tray, be careful not to get your fingers caught, as this may result in personal injury .

  • Page 116: Inner 2Way Tray-F1 (Optional)

    Inner 2Way Tray-F1 (Optional) If a paper jam occurs inside the Inner 2Way Tray-F1, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 117 Remove any jammed paper . Gently close the upper right cover and then close the lower right cover until it clicks into place in the closed position . If the Paper Deck Unit-B1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Products.

  • Page 118: Copy Tray-J1 (Optional)

    Copy Tray-J1 (Optional) If a paper jam occurs inside the Copy Tray-J1, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 119 Gently close the upper right cover and then close the lower right cover until it clicks into place in the closed position . If the Paper Deck Unit-B1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Products.

  • Page 120: Clearing Staple Jams

    Clearing Staple Jams If a staple jam occurs, follow the procedure described below to remove the jammed staples. Inner Finisher-A1 (Optional) If a staple jam occurs in the Inner Finisher-A1, a screen prompting you to remove the jammed staples appears on the touch panel display.
  • Page 121 Push down the tab on the staple case . Remove all of the staples that slide from the staple case . Return the tab on the staple case to its original position . 2-51 Clearing Staple Jams...
  • Page 122 Gently push the staple case back into the finisher until it is securely in place . Close the front cover of the finisher . When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury . If there are no staples ready for stapling after the cover is closed, the stapler unit automatically performs a “dry”...

  • Page 123: Staple Finisher-C1/Booklet Finisher-C1 (Optional)

    Staple Finisher-C1/Booklet Finisher-C1 (Optional) If a staple jam occurs in the stapler unit of the Staple Finisher-C1 or Booklet Finisher-C1, a screen prompting you to remove the jammed staples appears on the touch panel display. Check the location of the staple jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove any jammed staples.
  • Page 124 Remove all of the staples that slide from the staple case . Return the tab on the staple case to its original position . Gently push the staple case back into the stapler unit until it is securely in place . 2-54 Clearing Staple Jams...

  • Page 125: Saddle Stitcher Unit (Optional)

    Close the front cover of the finisher . Booklet Finisher-C1 Staple Finisher-C1 When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury . If there are no staples ready for stapling after the cover is closed, the stapler unit automatically performs a “dry” stapling operation to reposition the staples.
  • Page 126 Grip the saddle stitcher unit by its handle, and pull it out of the finisher until it stops . Saddle Stitcher Unit Pull the stapler unit of the saddle stitcher unit towards you, and then push it up . Stapler Unit of the Saddle Stitcher Unit Pull out the staple cartridge containing the jammed staples, holding it by its left and right sides .
  • Page 127 On the staple case, push down Part A to unlock, and then push up Part B . Remove any jammed staples, and return Part B to its original position . Push the staple cartridge in until it clicks into place . 2-57 Clearing Staple Jams...
  • Page 128 Pull the stapler unit of the saddle stitcher unit towards you, and then push it down into its original position . Gently push the saddle stitcher unit back into its original position . Close the front cover of the finisher . When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury .

  • Page 129: List Of Error Messages

    List of Error Messages This section explains the various messages that appear on the touch panel display, along with possible causes and remedies. For explanations of messages that are not listed here, see e-Manual >Scan and Send, Using the Machine to Send/Receive a Fax, Network.
  • Page 130 Return page 1 to the top, and then press the [Start] key. Cause Scanning was stopped due to a problem with the feeder. Remedy Arrange the originals in page order with the first page on top. Place the originals back into the feeder’s original supply tray, and press (Start).
  • Page 131 Replace toner cartridge. (Black) Cause 1 Printing will soon not be possible because the toner of the displayed color is running out. Cause 2 Printing is not possible because toner of the displayed color has run out. Remedy Replace the displayed color’s toner cartridge. (See “Replacing the Toner Cartridge, ” on p. 1-37.) Replace toner cartridge.
  • Page 132 Prepare a new waste toner container and open the front cover. Cause Printing is not possible because the waste toner container is full. Remedy Replace the waste toner container. (See “Replacing the Waste Toner Container, ” on p. 1-42.) Place the original on the platen glass. Cause The specified mode requires that the original be placed on the platen glass, but there is no original on the platen glass.

  • Page 133: List Of Error Codes Without Messages

    Cleaning the drum... Please wait a moment... Cause The machine is in the process of cleaning the drum. Remedy Wait for the machine to finish cleaning the drum. When cleaning is complete, printing automatically resumes. This number has not been registered. Enter the number again. Cause The Department ID and password you entered are not registered.
  • Page 134 # 009 Cause 1 There is no paper. Remedy Load paper. (See “Paper Drawers, ” on p. 1-2.) Cause 2 The paper drawer is not inserted correctly into the machine. Remedy Insert the paper drawer properly. (See “Paper Drawers, ” on p. 1-2.) # 099 Cause Copying/printing was interrupted.
  • Page 135 # 406 Cause 1 The job was failed because the medium was pulled out while the job was in progress. Remedy Confirm that the medium is properly inserted, and then write the data again. Cause 2 While data, such as image data, were being transferred to the medium, some error occurred. Remedy Confirm a status of the medium and a file format.
  • Page 136 # 703 Cause The hard disk is full, and no more images can be scanned. Remedy 1 Wait a few moments, and try scanning again after the current send jobs complete. Remedy 2 Erase documents stored in the Mail Box and the Fax/I-Fax Inbox. If the machine still does not operate normally, turn the main power OFF, and then back ON again.
  • Page 137 # 849 Cause Device information could not be delivered because the client machine is processing a job. Remedy Try delivering device information again after the client machine finishes processing the job. # 850 Cause Device information could not be delivered because a screen relating to the device information to be delivered is being processed. Remedy Try delivering the device information again after the screen is cleared from the client machine.
  • Page 138 # 853 Cause 1 When trying to print a large number of pages, the job is not performed due to insufficient memory resources. Remedy Reduce the number of pages to print, or perform the print job again when no other jobs are reserved. Cause 2 The job could not be processed, because it was canceled from the printer driver while the print data was being sent to the machine.
  • Page 139 # 855 Cause Device information could not be delivered because a language that the client machine cannot handle was included in the device information. Remedy Contact your local authorized Canon dealer. #856 Cause The job was canceled because there was not enough free space on the hard disk to store the temporary data. Remedy Contact your System Manager.
  • Page 140 # 861 Cause An error occurred while processing PDL data or image data. Remedy Confirm the print settings you made when printing from a computer. # 862 Cause 1 The saddle finisher trays have exceeded their stacking limits. (See Chapter 16, "Appendix," in Getting Started .) Remedy Change the print data or print settings, and try printing again.

  • Page 141: If Memory Becomes Full During Scanning

    If Memory Becomes Full during Scanning If memory becomes full during the scanning of originals, a screen indicating that the memory is full appear on the touch panel display. The machine’s memory can store approximately 6,200 pages of scanned images. Approximately 6,000 pages of that total is shared by the various functions, including the Copy, Print, Mail Box, and Fax/I-Fax Inbox functions.

  • Page 142: Service Call Message

    Service Call Message If a malfunction occurs and the machine cannot operate normally, a screen prompting you to contact your local authorized Canon dealer is displayed. Even when the machine cannot operate normally, some functions may still be available. When the message <Check the printer. Call service representative.> is displayed to indicate that the Print function is unavailable, functions that do not use the Print function (such as [Scan and Send]) can be used.
  • Page 143 Press the main power switch to the “ ” side . When operating the main power switch, open the main power switch cover. Wait at least 10 seconds after the Main Power Indicator is turned off, and then turn the main power switch back to “I“...

  • Page 144: Setting The Limited Functions Mode From The Service Call Message Screen

    Setting the Limited Functions Mode from the Service Call Message Screen If the Service Call Message screen appears indicating a malfunction of a Finisher mode, you can clear it by turning the Limited Functions Mode ‘On’ to temporarily limit the use of the finishing modes. However, after the Limited Functions Mode is deactivated, the Service Call Message screen may appear again, unless the cause of the malfunction is removed.

  • Page 145: When The Power Does Not Turn On

    When the Power Does Not Turn ON If you cannot operate the machine, even though the main power switch and the control panel power switch are both turned ON, always check that the breaker is not in the OFF position. If the breaker is in the OFF position, contact your local authorized Canon dealer without turning the breaker back ON.

  • Page 146: Printer/Fax Driver Troubleshooting

    Printer/Fax Driver Troubleshooting See the "Troubleshooting" in the driver help to resolve problems when using the printer driver or fax driver for Windows. In this section, screens for the printer driver are used. 2-76 Printer/Fax Driver Troubleshooting...

  • Page 147: Chapter 3 Appendix

    Appendix This section includes the index. Index ..................... . . 3-2...

  • Page 148: Index

    Index Feeder Clearing paper jams, 2-27 Fixing Unit Abbreviations Used in This Manual, ix Clearing paper jams, 2-9 Front Guide, 1-6 Booklet Finisher-C1 Clearing paper jams, 2-35, 2-37, 2-38, 2-40 Illustrations Used in This Manual, ix Clearing staple jams, 2-53 Clearing staple jams in the saddle stitcher, 2-55 Inner 2 Way Tray-F1 Replacing the staple cartridge in the saddle stitcher unit, 1-32...
  • Page 149 Paper Size Plate, 1-6 Paper jams Booklet Finisher-C1, 2-38 Waste Toner Container Cassette Feeding Unit-AD1, 2-22 Replacing the Waste Toner Container, 1-42 Clearing, 2-3 Copy Tray-J1, 2-48 Duplexing Unit, 2-13 Entrance of Duplexing Unit, 2-11 External 2/3 Hole Puncher-B1, 2-43 Feeder, 2-27 Fixing Unit, 2-9 Inner 2 Way Tray-F1, 2-46...
  • Page 150 Index...
  • Page 152 CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON U.S.A., INC. One Canon Plaza, Lake Success, NY 11042, U.S.A. CANON CANADA INC. 6390 Dixie Road Mississauga, Ontario L5T 1P7, Canada CANON EUROPA N.V. Bovenkerkerweg 59-61 1185 XB Amstelveen, The Netherlands (See http://www.canon-europe.com/ for details on your regional dealer) CANON LATIN AMERICA, INC.

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