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Maintenance Guide
Please read this guide before operating this product.
After you finish reading this guide, store it in a safe place for future reference.
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Table of Contents

   Summary of Contents for Canon imageRUNNER C5051 ADVANCE

  • Page 1 Maintenance Guide Please read this guide before operating this product. After you finish reading this guide, store it in a safe place for future reference.
  • Page 3 imageRUNNER ADVANCE C5051/C5051i C5045/C5045i C5035/C5035i C5030/C5030i Maintenance Guide...
  • Page 4: Manuals For The Machine

    Manuals for the Machine The manuals for this machine are divided as follows. Please refer to them for detailed information. Guides with this symbol are printed manuals. Guides with this symbol are included on the accompanying CD-ROM. • Basic Information User’s Guide •...
  • Page 5 •Comprehensive Manual for Basic Operations and Handling Your e-Manual Machine -Before You Start Using This Machine -How to Use This Manual -Basic Operations -Optional Products -Settings/Registration -Problem Solving -Maintenance -Practical Workflows -Copy -Fax -Scan and Send -Scan and Store -Access Stored Files -Fax/I-Fax Inbox -Secured Print -Web Access...
  • Page 6: How This Manual Is Organized

    Chapter 2 Appendix Chapter 3 Includes the index. Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, as we are constantly improving our products, if you need an exact specification, please contact Canon.
  • Page 7: Table Of Contents

    Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii How To Use This Manual .
  • Page 8 Contacting Your Local Authorized Canon Dealer ........
  • Page 9: Preface

    Preface Thank you for purchasing the Canon imageRUNNER ADVANCE C5051/C5051i/C5045/C5045i/C5035/C5035i/C5030/C5030i. Please read this manual thoroughly before operating the product to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference.
  • Page 10: Keys Used In This Manual

    Keys Used in This Manual The following symbols and key names are a few examples of how keys to be pressed are expressed in this manual: • Touch Panel Display Keys: [Key Name] [Cancel] Example: [Close] • Control Panel Keys: Key Icon (Key Name) Example: Displays Used in This Manual Screen shots of the touch panel display used in this manual are those taken when the following optional equipment is...
  • Page 11: Illustrations Used In This Manual

    Illustrations Used in This Manual Illustrations used in this manual are those displayed when the imageRUNNER ADVANCE C5051 has the following optional equipment attached to it: the Duplex Color Image Reader Unit-B1, Super G3 FAX Board, Inner Finisher-A1, and Cassette Feeding Unit-AD1.
  • Page 12: Trademarks

    The information in this document is subject to change without notice. CANON INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OF USE OR AGAINST INFRINGEMENT OF ANY PATENT.
  • Page 13: Routine Maintenance

    Routine Maintenance This chapter describes how to load paper, perform routine cleaning operations, and replace consumables, such as toner and staple cartridges. Paper Drawers ..................1-2 Loading Paper .
  • Page 14: Paper Drawers

    Paper Drawers This section describes how to load paper into the paper drawers. • The following paper sizes can be loaded into Paper Drawers 1, 2, 3, and 4. Paper Drawer 1: Custom size (139.7 mm × 182 mm to 304.8 mm × 390 mm), A4, A4R, and A5R Paper Drawer 2: Custom size (139.7 mm ×...
  • Page 15 Press and release the button on the paper drawer in which you want to load paper . Grip the handle, and pull out the paper drawer until it stops . Open a package of paper, and remove the paper stack . When loading paper, take care not to cut your hands on the edges of the paper .
  • Page 16 It is not a malfunction. (This especially happens in low room temperature.) • For high-quality printouts, use paper recommended by Canon. • Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding.
  • Page 17 • Each paper drawer holds approximately 550 sheets of paper (80 g/m • If there are instructions on the package of paper about which side of the paper to load, follow those instructions. • When the paper is loaded into the paper drawer, the side facing up is the one printed on. •...
  • Page 18: Adjusting A Paper Drawer To Hold A Different Paper Size

    Adjusting a Paper Drawer to Hold a Different Paper Size If you want to load a different paper size into a paper drawer, follow the procedure described below to adjust the paper drawer guides. Only A4 transparencies can be used. Make sure that the left guide is set to ‘A4’ when loading transparencies in a paper drawer. If transparencies of a different size (other than A4) are loaded in a paper drawer, the paper size and remaining amount of paper will not be detected correctly.
  • Page 19 Squeeze the lever on the front guide, as shown below . Without releasing the lever, slide the front guide to align it with the mark for the desired paper size . Front Guide Slide the guide until it clicks. Adjust the guides correctly to avoid causing a paper jam, dirty prints, or making the inside of the machine dirty. Load the appropriate size paper into the paper drawer .
  • Page 20: Paper Deck Unit-b1 (optional)

    Paper Deck Unit-B1 (Optional) If you attach the Paper Deck Unit-B1 to the machine, you have one additional source of paper for printing jobs. The Paper Deck Unit-B1 holds up to 2,700 sheets of paper (80 g/m If the machine is in the Sleep mode (the touch panel is not displayed, and only the main power indicator is lit), you may not be able to open the paper deck unit.
  • Page 21 Press the open button to open the paper deck unit . The inside lifter automatically descends to the paper loading position. Open a package of paper, and remove the paper stack . When loading paper, take care not to cut your hands on the edges of the paper . •...
  • Page 22 • For high-quality printouts, use paper recommended by Canon. • Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding. Load the paper stack into the paper deck . Make sure that the inside lifter has lowered before loading paper, and even out the edges of the paper stack.
  • Page 23 • Paper which has been rolled or curled must be straightened out before loading it into the paper deck unit. • Make sure that the height of the paper stack does not exceed the loading limit mark ( ) on the inside of the paper deck unit. •...
  • Page 24: Envelope Feeder Attachment-d1 (optional)

    Failure to do so may cause paper jams, dirty prints, or make the inside of the machine dirty. • If you want to adjust the width guides to load ISO-C5 or ISO-B5 envelopes, contact your local authorized Canon dealer. •...
  • Page 25: Preparing The Envelopes

    Preparing the Envelopes This section explains how to prepare the envelopes before loading them into the paper drawer. Using curled, creased, or folded envelopes may cause paper jams. Load envelopes after following the procedure below. Take five envelopes, loosen them as shown, and stack them together . Repeat this step five times for each set of five envelopes.
  • Page 26 Hold down the four corners of the envelopes firmly, so that they and the sealed or glued portion stay flat. Flap • If you use envelopes that have glue attached to their flaps, the glue may melt due to the heat and pressure of the fixing unit. •...
  • Page 27: Loading Envelopes

    Loading Envelopes This section explains how to load envelopes into Paper Drawer 2. Press and release the button on Paper Drawer 2 . Grip the handle, and pull out the paper drawer until it stops . Move the left guide as far as it can go . Left Guide Load 10 envelopes at a time with the side you want to print on facing up .
  • Page 28 Load the envelopes, as shown below. Front Align the leading edges of the envelopes, and make sure that they are held in place under the claw. • Envelopes which have been rolled or curled must be straightened out prior to use. •...
  • Page 29: Loading The Envelope After Specifying The Size

    Gently push the paper drawer back into the machine until it clicks into place in the closed position . When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 30 Grip the handle, and pull out the paper drawer until it stops . Pull and lift the paper drawer out of the machine by holding its left and right sides with both hands . Remove the envelopes that are loaded in the paper drawer (several envelopes at a time) . Slide the left guide to align it with the mark for the desired paper size .
  • Page 31 Loosen the two screws fixing the front width guide of the envelope feeder attachment . Press down on the envelope receptacle, and move the front width guide to align it with the mark of the desired envelope size . Fix the front width guide in place with the screws . Move the back width guide of the envelope feeder attachment in accordance with steps 6 to 8 .
  • Page 32 Load 10 envelopes at a time with the side you want to print on facing up . While loading the envelopes, press down on the left side of the receptacle to lock them into place . Load the envelopes, as shown below. Front Align the leading edges of the envelopes, and make sure that they are held in place under the claw.
  • Page 33 Select whether to use the envelope you set as 'ENV .1' or 'ENV .2' . If you want to use the envelope you set as ‘ENV .1’: ☐ Turn the paper size dial to ‘1’ . Doing so enables the envelope size and type stored in ENV.1 in Register Envelope Drawer in Settings/Registration to be loaded. If you want to use the envelope you set as ‘ENV .2’: ☐...
  • Page 34: Feeder (optional)

    Feeder (Optional) Replace the stamp cartridge when the stamp mark is faint or no longer visible. When replacing the stamp cartridge, take care not to allow ink to come into contact with your hands or clothing. If ink gets onto your hands or clothing, wash it off immediately with cold water.
  • Page 35 Remove the old stamp cartridge, using tweezers . Push in the new stamp cartridge until it clicks, using tweezers . • Insert the stamp cartridge so that it is not slanted. • Insert the stamp cartridge properly, or paper jams may occur. Close the stamp cover .
  • Page 36 Close the cover of the document scanning area until it clicks . When closing the covers, be careful not to get your fingers caught, as this may result in personal injury . Close the feeder . • When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury . •...
  • Page 37: Replacing The Stamp Cartridge (color Image Reader Unit-b1)

    Replacing the Stamp Cartridge (Color Image Reader Unit-B1) Open the feeder cover, and then open the inner cover . Stamp Cartridge Inner Cover Remove the old stamp cartridge, using tweezers . 1-25 Feeder (Optional)
  • Page 38 Push in the new stamp cartridge until it clicks, using tweezers . • Make sure that the stamp cartridge is not protruding from the surface. • Insert the stamp cartridge properly, or paper jams may occur. Gently close the inner cover, and then close the feeder cover . When closing the covers, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 39: Inner Finisher-a1 (optional)

    Use only staple cartridges intended for use with this machine. We recommend that you order staple cartridges from your local authorized Canon dealer before your stock runs out. Open the front cover of the finisher . Pull out the staple case, holding it by the green tab .
  • Page 40 Press the area indicated by PUSH on both side of the staple cartridge, and then pull out the staple case . Insert the new staple cartridge . Press the spring-loaded case down until it clicks into place. • Use only staple cartridges intended for use with this machine. •...
  • Page 41 Remove the seal holding the staples together, by pulling it straight out . If you pull it out at an angle, it may tear. Make sure that you pull the seal straight out. Gently push the staple case into the finisher until it is securely in place . Close the front cover of the finisher .
  • Page 42: Staple Finisher-c1/booklet Finisher-c1/puncher (optional)

    Use only staple cartridges intended for use with this machine. We recommend that you order staple cartridges from your local authorized Canon dealer before your stock runs out. Open the front cover of the finisher .
  • Page 43 Press the area indicated by PUSH on both side of the staple cartridge, and then pull out the staple case . Insert the new staple cartridge . Press the spring-loaded case down until it clicks into place. • Use only staple cartridges intended for use with this machine. •...
  • Page 44 Remove the seal holding the staples together, by pulling it straight out . If you pull it out at an angle, it may tear. Make sure that you pull the seal straight out. Gently push the staple case into the stapler unit, until it is securely in place . Close the front cover of the finisher .
  • Page 45: Replacing The Staple Cartridge In The Saddle Stitcher Unit

    This procedure is necessary only if the Booklet Finisher-C1 is attached. • We recommend that you order staple cartridges from your local authorized Canon dealer before your stock runs out. Open the front cover of the finisher . Grip the saddle stitcher unit by its handle, and pull it out of the finisher until it stops .
  • Page 46 Pull the stapler unit of the saddle stitcher unit towards you, and then push it up . Stapler Unit of the Saddle Stitcher Unit Pull out the empty staple cartridge, holding it by its left and right sides . Insert the new staple cartridge . Push the staple cartridge in until it clicks into place.
  • Page 47 Pull the stapler unit of the saddle stitcher unit towards you, and then push it down into its original position . Gently push the saddle stitcher unit back into its original position . Close the front cover of the finisher . When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 48: Removing Punch Waste

    Removing Punch Waste When the punch waste tray of the Puncher becomes full, a screen prompting you to remove the punch waste appears on the touch panel display. Follow the procedure described below to remove the punch waste. This procedure is necessary only if the Puncher is attached. Open the front cover of the punch waste tray .
  • Page 49 Return the punch waste tray to its original position . If the punch waste tray is not securely in place, you cannot make prints in the Hole Punch mode. Close the front cover of the punch waste tray . When closing the front cover of the punch waste tray, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 50: Replacing The Toner Cartridge

    Replacing the Toner Cartridge When there is only a small amount of toner remaining inside the machine, the message <Black toner is low. Replacement not yet needed.> appears on the touch panel display. You can continue printing, but at this time you should purchase a new toner cartridge of the indicated colour, to have it available when needed.
  • Page 51 Press [ If the Black toner or all of the toners run out, this step is not necessary. Open the toner replacement cover, holding both sides . Select the colour of the toner you want to replace from the display on the control panel → press [Remove Toner Cartridges] .
  • Page 52 Wait for the internal cover to open automatically, and pull the toner cartridge out of the toner supply port . Black Toner Cartridge Cyan, Magenta, or Yellow Toner Cartridge If the internal cover does not automatically open because of reasons such as closing of the toner replacement cover, an error message is displayed.
  • Page 53 Twist the protective cap of the new toner cartridge in the direction of the arrow to remove it . Do not touch the tip of the toner cartridge or subject it to shock by hitting it . Doing so may cause the toner cartridge to leak .
  • Page 54 Close the internal cover . Black Toner Cartridge Cyan, Magenta, or Yellow Toner Cartridge If the toner cartridge is not inserted, you cannot close the internal cover. When closing the internal cover, be careful not to get your fingers caught, as this may result in personal injury . Close the toner replacement cover .
  • Page 55: Replacing The Waste Toner Container

    • Your local authorized Canon dealer will dispose of the used waste toner container. Used toner cannot be reused. Do not mix new and used toner together.
  • Page 56 Open the front cover, holding both sides . Lower the locking lever . Pull out the waste toner container . When removing the waste toner container, be careful not to tilt it, as the toner may spill and get onto your hands or clothing .
  • Page 57 Insert the new waste toner container . Return the locking lever to its original position . Close the front cover of the main unit . When closing the front cover, be careful not to get your fingers caught, as this may result in personal injury . 1-45 Replacing the Waste Toner Container...
  • Page 58: Routine Cleaning

    Routine Cleaning If the original is not copied clearly, clean the following parts of the machine. For high-quality printouts, we recommend cleaning these parts once or twice a month. • Platen glass • Feeder and the underside of the feeder •...
  • Page 59: Manual Feeder Cleaning

    Clean the platen glass and the underside of the platen cover with a cloth dampened with water, and then wipe them clean with a soft, dry cloth . Do not dampen the cloth too much, as this may damage the original or break the machine . Manual Feeder Cleaning If originals that have been fed through the feeder have streaks or appear dirty, clean the feeder's scanning area and the rollers.
  • Page 60 Clean the original scanning area (thin glass strip) with a cloth dampened in water or a mild detergent, and then wipe the area with a soft dry cloth . Pull the lever above the feeder, and open the document scan cover . Open the document scan cover carefully, as not to scratch the platen glass .
  • Page 61 Clean the feed scanning area with a cloth dampened in water or a mild detergent, and then wipe the area with a soft dry cloth . Close the inside cover . Close the document scan cover . 1-49 Routine Cleaning...
  • Page 62: Color Image Reader Unit-b1

    Close the feeder . • When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury . • Be aware that the light emitted from the platen glass may be very bright when closing the feeder . •...
  • Page 63 Clean the rollers (a total of three places) inside the feeder cover with a cloth dampened with water . Then, wipe the area with a soft, dry cloth . Open the inner cover, holding it by its front tab . Clean the rollers (a total of three places) inside the inner cover with a cloth dampened with water .
  • Page 64 Clean the transparent plastic part of the inner cover with a cloth dampened with water . Then, wipe the area with a soft, dry cloth . Close the inner cover . When closing the inner cover, be careful not to get your fingers caught, as this may result in personal injury . Close the feeder cover .
  • Page 65 When closing the feeder cover, be careful not to get your fingers caught, as this may result in personal injury . Lift the feeder . Clean the feeder scanning area with a cloth dampened with water . Then, wipe the area with a soft, dry cloth .
  • Page 66: Automatic Feeder Cleaning

    Close the feeder . • When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury . • Be aware that the light emitted from the platen glass may be very bright when closing the feeder . Automatic Feeder Cleaning If your originals have black streaks or appear dirty after scanning them through the feeder, clean the rollers of the feeder.
  • Page 67: Cleaning The Inside Of The Main Unit

    Cleaning the Inside of the Main Unit If streaks appear on printed output, or random parts of the printed image are missing, the inside of the main unit may be dirty. In this case, clean the inside of the main unit, as described below. Press →...
  • Page 68 Hold the dust proof glass cleaner so that the pad on the tip is facing down, push it back as far as it goes, and then slowly move it up and down . Clean the four locations as shown below. There are marks on the main unit that indicate the cleaning locations. Check these marks when cleaning the dust proof glass.
  • Page 69: Consumables

    To prevent moisture build-up, tightly wrap any remaining paper in its original package for storage. • For high-quality printouts, use paper recommended by Canon. • Some commercially available paper types are not suited for this machine. Contact your local authorized Canon dealer when you need to purchase paper. 1-57 Consumables...
  • Page 70 Toner comes in four colours: black, cyan, magenta, and yellow. Check the toner colour that you need to replace before ordering toner from your local authorized Canon dealer. Also, when replacing the toner cartridge, make sure that you replace toner of the correct colour.
  • Page 71 Canon continuously develops technology innovations in Canon Toners, Drums and Cartridges, specifically designed for use in Canon Multi-Functional machines. Experience the benefits of optimal print performance, print volume and high quality outputs, achieved through Canon's new advanced technologies. Therefore, the use of Canon genuine consumables is recommended for your Canon Multi-Functional machines.
  • Page 72 1-60 Consumables...
  • Page 73 Contacting Your Local Authorized Canon Dealer ........
  • Page 74: Reducing The Frequency Of Paper Jams

    Reducing the Frequency of Paper Jams If paper jams occur frequently, even though there is no apparent problem with the machine, either one of the following two reasons may be the cause. Follow the instructions described below to reduce the frequency of paper jams. There are torn pieces of paper left inside the machine .
  • Page 75: Clearing Paper Jams

    Clearing Paper Jams If a paper jam occurs, a screen indicating the location of the paper jam appears on the touch panel display. Screens Indicating the Locations of Paper Jams The screen indicating the location of the paper jam and instructions on how to clear the paper jam appear on the touch panel display.
  • Page 76 When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 77 Inspect all paper jam locations indicated on the touch panel display, and remove any jammed paper . See the appropriate pages below for instructions on finding and removing jammed paper. Or, you can follow the instructions on the touch panel display. •...
  • Page 78: Paper Output Unit (inside The Main Unit)

    Paper Output Unit (Inside the Main Unit) If a paper jam occurs inside the paper output unit, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 79 Remove any jammed paper inside the machine . Push the paper output unit back into its original position . Gently close the upper right cover and then close the lower right cover until it clicks into place in the closed position . If the Paper Deck Unit-B1 was moved away from the main unit, reconnect it to the main unit.
  • Page 80: Fixing Unit (inside The Main Unit)

    Fixing Unit (Inside the Main Unit) If a paper jam occurs in the fixing unit area, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 81 The fixing unit and its surroundings are subject to high-temperatures . When removing jammed paper, take care not to touch anything in this area, except the jammed paper and the upper cover . If you cannot remove the jammed paper, return the upper cover of the fixing unit back to its original position, and then remove the jammed paper from the lower part of the fixing unit.
  • Page 82: Entrance Of Duplexing Unit (inside The Main Unit)

    Entrance of Duplexing Unit (Inside the Main Unit) If a paper jam occurs in the entrance of the duplexing unit, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 83 Remove any jammed paper in the lower part of the duplexing unit . Gently close the upper right cover and then close the lower right cover until it clicks into place in the closed position . If the Paper Deck Unit-B1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Products.
  • Page 84: Duplexing Unit (inside The Main Unit)

    Duplexing Unit (Inside the Main Unit) If a paper jam occurs inside the duplexing unit, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 85 Remove any jammed paper from left or right side of the duplexing unit . Gently close the upper right cover and then close the lower right cover until it clicks into place in the closed position . If the Paper Deck Unit-B1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Products.
  • Page 86: Multi-purpose Tray

    Multi-Purpose Tray If a paper jam occurs inside the multi-purpose tray, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 87 Grip the handle, and open the lower right and upper right covers of the machine . If the Paper Deck Unit-B1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure.
  • Page 88 Gently close the upper right cover and then close the lower right cover until it clicks into place in the closed position . If the Paper Deck Unit-B1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Products.
  • Page 89: Paper Drawer 1

    Paper Drawer 1 If a paper jam occurs inside Paper Drawer 1, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 90 Press and release the button on Paper Drawer 1 . Grip the handle, and pull out the paper drawer until it stops . Remove any jammed paper . 2-18 Clearing Paper Jams...
  • Page 91 Gently push Paper Drawer 1 back into the machine until it clicks into place in the closed position . When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 92: Paper Drawer 2

    Paper Drawer 2 If a paper jam occurs inside Paper Drawer 2, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 93 Press and release the button on Paper Drawer 2 . Grip the handle, and pull out the paper drawer until it stops . Remove any jammed paper . 2-21 Clearing Paper Jams...
  • Page 94 Gently push Paper Drawer 2 back into the machine until it clicks into place in the closed position . When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 95: Cassette Feeding Unit-ad1 (optional)

    Cassette Feeding Unit-AD1 (Optional) If a paper jam occurs inside the Cassette Feeding Unit-AD1, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 96 Press and release the button on the paper drawer indicated on the touch panel display . Grip the handle, and pull out the paper drawer until it stops . Remove any jammed paper . 2-24 Clearing Paper Jams...
  • Page 97 Gently push the paper drawer back into the machine until it clicks into place in the closed position . When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 98: Paper Deck Unit-b1 (optional)

    Paper Deck Unit-B1 (Optional) If a paper jam occurs in the Paper Deck Unit-B1, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 99 Paper can also be jammed in the feeding slot on the side of the main unit. Remove any jammed paper from the feeding slot. Reconnect the paper deck unit to the main unit . If the screen indicating the paper jam is no longer displayed after reconnecting the paper deck unit to the main unit, proceed to step When reconnecting the paper deck unit to the main unit, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 100 Press the open button to open the paper deck unit . The inside lifter descends automatically. If the machine is in the Sleep mode (the touch panel is not displayed, and only the main power indicator is lit), you may not be able to open the paper deck unit.
  • Page 101: Feeder (optional)

    When closing the paper deck unit, be careful not to get your fingers caught, as this may result in personal injury . Follow the instructions on the touch panel display . The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared.
  • Page 102 Pull the lever, and open the feeder cover . Duplex Color Image Reader Unit-B1 Color Image Reader Unit-B1 Remove any jammed originals . If there is difficulty in removing jammed paper, do not try to remove it forcibly, and proceed to step 4. Duplex Color Image Reader Unit-B1 Color Image Reader Unit-B1 2-30...
  • Page 103 Open the inner cover, holding it by its front tab . Duplex Color Image Reader Unit-B1 Color Image Reader Unit-B1 Turn the green feed dial, and remove any jammed originals . Duplex Color Image Reader Unit-B1 Color Image Reader Unit-B1 2-31 Clearing Paper Jams...
  • Page 104 Close the inner cover . Duplex Color Image Reader Unit-B1 Color Image Reader Unit-B1 When closing the inner cover, be careful not to get your fingers caught, as this may result in personal injury . Close the feeder cover . Duplex Color Image Reader Unit-B1 Color Image Reader Unit-B1 When closing the feeder cover, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 105 Lift the feeder, and remove any jammed originals . Duplex Color Image Reader Unit-B1 Color Image Reader Unit-B1 Close the feeder . Duplex Color Image Reader Unit-B1 Color Image Reader Unit-B1 • When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury . •...
  • Page 106: Inner Finisher-a1 (optional)

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 107 Pull out the paper output unit . Remove any jammed paper inside the machine . Pull down the inner guide, and remove any jammed paper . 2-35 Clearing Paper Jams...
  • Page 108 Remove any jammed paper protruding from the output tray . If a paper jam occurs when you are printing in the Staple mode, do not remove the output sheets that are waiting to be stapled. (Printing and stapling resume after you clear the paper jam.) Push the paper output unit back into its original position .
  • Page 109 Gently close the upper right cover and then close the lower right cover until it clicks into place in the closed position . If the Paper Deck Unit-B1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Products.
  • Page 110: Inside The Top Cover Of The Staple Finisher-c1/booklet Finisher-c1 (optional)

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 111 Open the top cover of the finisher, and remove any jammed paper . Booklet Finisher-C1 Staple Finisher-C1 Close the top cover of the finisher . Booklet Finisher-C1 Staple Finisher-C1 When closing the top cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 112: Inside The Buffer Pass Unit-g1 Of The Staple Finisher-c1/booklet Finisher-c1 (optional)

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 113 Close the buffer pass unit . When closing the buffer pass unit, be careful not to get your fingers caught, as this may result in personal injury . Follow the instructions on the touch panel display . The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared.
  • Page 114: Inside The Front Cover Of The Booklet Finisher-c1 (optional)

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 115 Tilt the lower delivery guide to the right, and remove any jammed paper . Turn the lever on the lower delivery guide to the right until it stops, and then tilt the lower delivery guide to the right. Lower Delivery Guide Return the lower delivery guide to its original position .
  • Page 116: Saddle Stitcher Unit (optional)

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 117 Turn the knob on the right in the direction of the arrow (counterclockwise) . While pushing in the knob on the left, turn it in the direction of the arrow (clockwise) . Remove any jammed paper protruding from the output part . 2-45 Clearing Paper Jams...
  • Page 118 Tilt the lower delivery guide to the right, and remove any jammed paper . Turn the lever on the lower delivery guide to the right until it stops, and then tilt the lower delivery guide to the right. Lower Delivery Guide Return the lower delivery guide to its original position .
  • Page 119: Puncher (optional)

    Puncher (Optional) If a paper jam occurs inside the Puncher, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 120 Open the top cover of the puncher unit . Remove any jammed paper . Open the top cover of the finisher, and remove any jammed paper . Booklet Finisher-C1 Staple Finisher-C1 2-48 Clearing Paper Jams...
  • Page 121 Close the top cover of the finisher . Booklet Finisher-C1 Staple Finisher-C1 When closing the top cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury . Close the top cover of the puncher unit . When closing the top cover of the puncher unit, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 122: Inner 2way Tray-f1 (optional)

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 123 Grip the handle, and open the lower right and upper right covers of the machine . If the Paper Deck Unit-B1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure.
  • Page 124 Gently close the upper right cover and then close the lower right cover until it clicks into place in the closed position . If the Paper Deck Unit-B1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Products.
  • Page 125: Copy Tray-j1 (optional)

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 126 Remove any jammed paper protruding from the inside slot of the copy tray . Gently close the upper right cover and then close the lower right cover until it clicks into place in the closed position . If the Paper Deck Unit-B1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Products.
  • Page 127: Clearing Staple Jams

    Clearing Staple Jams If a staple jam occurs, follow the procedure described below to remove the jammed staples. Inner Finisher-A1 (Optional) If a staple jam occurs in the Inner Finisher-A1, a screen prompting you to remove the jammed staples appears on the touch panel display.
  • Page 128 Pull out the staple case, holding it by the green tab . Push down the tab on the staple case . Remove all of the staples that slide from the staple case . Return the tab on the staple case to its original position . 2-56 Clearing Staple Jams...
  • Page 129 Gently push the staple case back into the finisher until it is securely in place . Close the front cover of the finisher . When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 130: Staple Finisher-c1/booklet Finisher-c1 (optional)

    Staple Finisher-C1/Booklet Finisher-C1 (Optional) If a staple jam occurs in the stapler unit of the Staple Finisher-C1 or Booklet Finisher-C1, a screen prompting you to remove the jammed staples appears on the touch panel display. Check the location of the staple jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove any jammed staples.
  • Page 131 Remove all of the staples that slide from the staple case . Return the tab on the staple case to its original position . Gently push the staple case back into the stapler unit until it is securely in place . 2-59 Clearing Staple Jams...
  • Page 132: Saddle Stitcher Unit (optional)

    Close the front cover of the finisher . Booklet Finisher-C1 Staple Finisher-C1 When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury . If there are no staples ready for stapling after the cover is closed, the stapler unit automatically performs a “dry” stapling operation to reposition the staples.
  • Page 133 Grip the saddle stitcher unit by its handle, and pull it out of the finisher until it stops . Saddle Stitcher Unit Pull the stapler unit of the saddle stitcher unit towards you, and then push it up . Stapler Unit of the Saddle Stitcher Unit Pull out the staple cartridge containing the jammed staples, holding it by its left and right sides .
  • Page 134 On the staple case, push down Part A to unlock, and then push up Part B . Remove any jammed staples, and return Part B to its original position . Push the staple cartridge in until it clicks into place . 2-62 Clearing Staple Jams...
  • Page 135 Pull the stapler unit of the saddle stitcher unit towards you, and then push it down into its original position . Gently push the saddle stitcher unit back into its original position . 2-63 Clearing Staple Jams...
  • Page 136 Close the front cover of the finisher . When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury . When you have cleared the staple jam, be sure to manually reposition the staples in the saddle stitcher unit. (see e-Manual > Settings/Registration.) 2-64 Clearing Staple Jams...
  • Page 137: List Of Error Messages

    List of Error Messages This section explains the various messages that appear on the touch panel display, along with possible causes and remedies. For explanations of messages that are not listed here, see e-Manual >Scan and Send, Using the Machine to Send/Receive a Fax, Network.
  • Page 138 Return page 1 to the top, and then press the [Start] key. Cause Scanning was stopped due to a problem with the feeder. Remedy Arrange the originals in page order with the first page on top. Place the originals back into the feeder’s original supply tray, and press Return page 1 to the top, and then press the [Start] key.
  • Page 139 Yellow toner is low. Replacement not yet needed. Cause Toner of the displayed colour is running low. Remedy Prepare the displayed colour's toner cartridge for replacement. (See “Replacing the Toner Cartridge, ” on p. 1-38.) Replace toner cartridge. (Black) Cause 1 Printing will soon not be possible because the toner of the displayed colour is running out.
  • Page 140 Prepare a new waste toner container and open the front cover. Cause Printing is not possible because the waste toner container is full. Remedy Replace the waste toner container. (See “Replacing the Waste Toner Container, ” on p. 1-43.) Place the original on the platen glass. Cause The specified mode requires that the original be placed on the platen glass, but there is no original on the platen glass.
  • Page 141: List Of Error Codes Without Messages

    Cleaning the drum... Please wait a moment... Cause The machine is in the process of cleaning the drum. Remedy Wait for the machine to finish cleaning the drum. When cleaning is complete, printing automatically resumes. This number has not been registered. Enter the number again. Cause The Department ID and password you entered are not registered.
  • Page 142 # 009 Cause 1 There is no paper. Remedy Load paper. (See “Paper Drawers, ” on p. 1-2.) Cause 2 The paper drawer is not inserted correctly into the machine. Remedy Insert the paper drawer properly. (See “Paper Drawers, ” on p. 1-2.) # 099 Cause Copying/printing was interrupted.
  • Page 143 # 407 Cause 1 The length of the full path to the specified file (or folder) exceeded the supported limit. Remedy The limit of the length of the full path is 256. Change or shorten the file name to be written. Cause 2 The transfer of the image to the USB memory was not properly performed because the length of the full path including the root and file name exceeded the limit.
  • Page 144 Turn the main power OFF, wait 10 or more seconds, and turn the main power back ON. If the machine still does not work normally, turn the main power OFF, disconnect the machine, and contact your local authorized Canon dealer. (See e-Manual >...
  • Page 145 # 849 Cause Device information could not be delivered because the client machine is processing a job. Remedy Try delivering device information again after the client machine finishes processing the job. # 850 Cause Device information could not be delivered because a screen relating to the device information to be delivered is being processed.
  • Page 146 # 853 Cause 1 When trying to print a large number of pages, the job is not performed due to insufficient memory resources. Remedy Reduce the number of pages to print, or perform the print job again when no other jobs are reserved. Cause 2 The job could not be processed, because it was cancelled from the printer driver while the print data was being sent to the machine.
  • Page 147 Device information could not be delivered because a language that the client machine cannot handle was included in the device information. Remedy Contact your local authorized Canon dealer. #856 Cause The job was cancelled because there was not enough free space on the hard disk to store the temporary data.
  • Page 148 # 861 Cause An error occurred while processing PDL data or image data. Remedy Confirm the print settings you made when printing from a computer. # 862 Cause 1 The saddle finisher trays have exceeded their stacking limits. (See Chapter 16, "Appendix," in Getting Started .) Remedy Change the print data or print settings, and try printing again.
  • Page 149: If Memory Becomes Full During Scanning

    If Memory Becomes Full during Scanning If memory becomes full during the scanning of originals, a screen indicating that the memory is full appear on the touch panel display. The machine’s memory can store approximately 6,200 pages of scanned images. Approximately 6,000 pages of that total is shared by the various functions, including the Copy, Print, Mail Box, and Fax/I-Fax Inbox functions.
  • Page 150: Service Call Message

    Contacting Your Local Authorized Canon Dealer If a screen prompting you to contact your local authorized Canon dealer is displayed, follow the procedure described below. Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock .
  • Page 151 Turn the main power switch OFF. ☐ Remove the power plug from the power outlet. When you contact your local authorized Canon dealer, have the following information available: Product name Details of the malfunction The error code displayed on the touch panel display...
  • Page 152: Setting The Limited Functions Mode From The Service Call Message Screen

    Setting the Limited Functions Mode from the Service Call Message Screen If the Service Call Message screen appears indicating a malfunction of a Finisher mode, you can clear it by turning the Limited Functions Mode 'On' to temporarily limit the use of the finishing modes. However, after the Limited Functions Mode is deactivated, the Service Call Message screen may appear again, unless the cause of the malfunction is removed.
  • Page 153: When The Power Does Not Turn On

    If you cannot operate the machine, even though the main power switch and the control panel power switch are both turned ON, always check that the breaker is not in the OFF position. If the breaker is in the OFF position, contact your local authorized Canon dealer without turning the breaker back ON. side) side) If the breaker is in the OFF position, do not switch the current leakage breaker back ON .
  • Page 154: Printer/fax Driver Troubleshooting

    Printer/Fax Driver Troubleshooting See the "Troubleshooting" in the driver help to resolve problems when using the printer driver or fax driver for Windows. In this section, screens for the printer driver are used. 2-82 Printer/Fax Driver Troubleshooting...
  • Page 155: Chapter 3 Appendix

    Appendix This section includes the index. Index ....................3-2...
  • Page 156: Index

    Index Abbreviations Used in This Manual, ix Illustrations Used in This Manual, ix Inner 2 Way Tray-F1 Clearing paper jams, 2-50 Inner Finisher-A1 Clearing paper jams, 2-34 Clearing staple jams, 2-55 Booklet Finisher-C1 Replacing the staple cartridge, 1-27 Clearing paper jams, 2-38, 2-40, 2-42, 2-44 Clearing staple jams, 2-58 Clearing staple jams in the saddle stitcher, 2-60 Replacing the staple cartridge in the saddle stitcher unit, 1-33...
  • Page 157 Paper Output Unit, 2-6 Puncher, 2-47 Reducing the Frequency of Paper Jams, 2-2 Saddle stitcher unit, 2-44 Screens indicating locations of paper jams, 2-3 Stack bypass, 2-14 Staple Finisher-C1/Booklet Finisher-C1, 2-38, 2-40 Paper Output Unit Clearing paper jams, 2-6 Paper Size Plate, 1-7 Printer/Fax Driver Troubleshooting, 2-82 Puncher Clearing paper jams, 2-47...
  • Page 160 CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON U.S.A., INC. One Canon Plaza, Lake Success, NY 11042, U.S.A. CANON CANADA INC. 6390 Dixie Road Mississauga, Ontario L5T 1P7, Canada CANON EUROPA N.V. Bovenkerkerweg 59-61 1185 XB Amstelveen, The Netherlands (See http://www.canon-europe.com/ for details on your regional dealer)

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