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Problem
You see no video in the Local
Video window when you start
up PictureTel Live.
The following message appears:
Network down
Table 5-2: Problems Starting Up PictureTel Live
Possible Cause
Your camera is not plugged
in or powered on.
The VAFC cable is not
securely connected to the
Live 50 board and the VGA
board. (Live 50 only)
You have specified the
wrong graphics card. (Live
50 only)
The VGA driver that you
have selected may not work
with your monitor.
The network cable is not
plugged in.
Either the Live system or the
network is failing.
Problems Starting Up PictureTel Live
Possible Solution
Check the cable to the PC and the
cable to the power source and
check that the power switch on
the camera is on.
Open your PC and check the
VAFC cable connection to both
boards.
Use the Live configure program
and select the correct graphics
card.
Select a VGA driver with a
different monitor resolution.
Check the cable connection to the
network.
Choose Diagnostics from the
PictureTel Live Tools menu, and
run the Loopback test. For
instructions, see the PictureTel
Live PCS 50/100 User's Guide.
If any of this test fails, call your
authorized PictureTel service
provider. If the test passes, call
your network service provider.
5-5
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